Madtrix

Plateforme de pointe pour l'analytique de performance marketing

Note globale

4,5 /5
(2)
Rapport qualité-prix
5/5
Fonctionnalités
3/5
Simplicité d'utilisation
4,5/5
Support client
5/5

100%
des utilisateurs recommandent cette application

2 avis

Sophie A.
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Customer Service Exceptional!

Publié le 16/03/2020

Avantages

The customer service is exceptional! They are highly engaged and willing to help and improve their platform whenever we come up with ideas.

Inconvénients

It's a relatively new company, and therefore a lot of features were not built yet when I asked about them. However they take on all critiques to improve the platform and everything is always possible!

Réponse de Madtrix Oy Traduire en français

Thank you for the review and kind words, Sophie.

We are really glad that you value our customer service as the most important stakeholders for us are you, our users.

As you wrote, we are constantly looking to improve our product and services. I'm going to share your view with our tech-team and we'll continue to implement features to satisfy (and surprise) our customers.

We appreciate your cooperation, ideas, and feedback tremendously - thank you!

Tolga A.
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Good, but not perfect

Publié le 11/03/2020

Avantages

Customer support and communication with the Madtrix team is really good.

Inconvénients

We still don't have the full features we want. Also the UI can be improved as well.

Réponse de Madtrix Oy Traduire en français

Thank you for the review, Tolga!

It is a great help for us as we want to constantly develop our service and product for our users. We appreciate your heartwarming words regarding our customer interactions.

Your feedback and cooperation have been top-notch and we value it *a lot*. Thank you for that on our behalf!