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2 avis

Madtrix

Plateforme de pointe pour l'analytique de performance marketing

4,5 /5 (2 avis) Donnez votre avis !
Note globale
4,5
/
5
Rapport qualité-prix
5
Fonctionnalités
3
Simplicité d'utilisation
4,5
Support client
5
100% des utilisateurs recommandent cette application
2 avis
Sophie A.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 51-200 employés
Traduire en français

Customer Service Exceptional!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 16/03/2020
Provenance de l'avis : Capterra

Avantages

The customer service is exceptional! They are highly engaged and willing to help and improve their platform whenever we come up with ideas.

Inconvénients

It's a relatively new company, and therefore a lot of features were not built yet when I asked about them. However they take on all critiques to improve the platform and everything is always possible!

Traduire en français

Réponse de Madtrix Oy

Thank you for the review and kind words, Sophie.

We are really glad that you value our customer service as the most important stakeholders for us are you, our users.

As you wrote, we are constantly looking to improve our product and services. I'm going to share your view with our tech-team and we'll continue to implement features to satisfy (and surprise) our customers.

We appreciate your cooperation, ideas, and feedback tremendously - thank you!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Tolga A.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 51-200 employés
Traduire en français

Good, but not perfect

Logiciel utilisé toutes les semaines pendant 1 à 5 mois
Publié le 11/03/2020
Provenance de l'avis : Capterra

Avantages

Customer support and communication with the Madtrix team is really good.

Inconvénients

We still don't have the full features we want. Also the UI can be improved as well.

Traduire en français

Réponse de Madtrix Oy

Thank you for the review, Tolga!

It is a great help for us as we want to constantly develop our service and product for our users. We appreciate your heartwarming words regarding our customer interactions.

Your feedback and cooperation have been top-notch and we value it *a lot*. Thank you for that on our behalf!

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10