Avis clients sur Guesty

Le design du logiciel est assez intuitif, facile d'utilisation et complet. J'apprécie particulièrement les Messages automatiques qui nous font gagner un temps fou, l'application pour smartphone qui permets aux équipes sur le terrain de bien faire leur travail et le Yield management pour gérer mes tarifications très facilement !
Le calendrier et la Inbox sont aussi très complet et permettent très facilement de mettre à jour les informations de chaque réservation.

Je pense qu'il y a des progrès à faire pour les clients français car le logiciel est au format americain pour les dates par exemple ce qui est un peu gênant quand on fait des rapports d'activité ou autre.
Il y a aussi régulièrement des bugs techniques mais les problèmes sont généralement résolus rapidement.

Guesty's software has all the key functionality needed to run a large scale property management business effectively, and then some. They're also always rolling out new features, and they have a fantastic team that consistently goes above and beyond to provide an exceptional customer experience. Their 24/7 customer support is also a key value add, since issues can happen around the clock in this line of business.

The accounting integration functionality isn't fully built out with Quickbooks yet, although they're in beta and will be rolling out a solution shortly. This was the only issue that I've encountered.

(1) Tech support is awesome. I have monthly meetings with my Guesty success partner which really helps to get the maximum benefit from the software. I have questions, he gets me answers. When I have suggestions for future roll outs, he forwards them to the design team. (2) The company continues to evolve with the demands of their clients. (3) One of the main reasons I switched to Guesty was for the trust accounting component. I need and want everything in one place and Guesty has it. (4) Guesty is always rolling out new features or improving existing features. I love anything that allows me to do what I do better and more efficiently. Working smarter not harder is a primary goal.

After using 2 other vacation rental platforms, my one con applies to them all, and that is the time it takes to set it up. This is a feature rich platform, so I don't know how it could be made easier or faster. However, Guesty will walk you through every feature to get you set up. It is a process and not an overnight task.

Nothing after my bad experience. They are selling the software as the top of the top, and me naivly i tought if i pay more, i will have the guarantee for the quality. and not at all!!!

As they promised me, they said i could do many things, but i only have a basic multicalendar without option for bulk edition, etc.

Guesty is easy to use, has the best UI, hundreds of quality of life features most channel managers do not have, almost 0 limitations. The list goes on. I have my own account manager [sensitive content hidden] that we have biweekly meetings scheduled to go over new features, questions, etc.

There is not one thing I have negative to say. If I ever have an issue, they most likely have an answer or a workaround.

I liked the automation services until they stop working.

You cannot get ahold of anyone when you are having a major issue. They also captured my customers credit card numbers and double charged them when the automation was not set to that. Which obviously is causing huge complaints and bad reviews for my business as the customers are thinking I am double charging them for no reason. Very embarrassing and also detrimental to my integrity.

Guesty allows you to run nearly your entire business on its software without needing to integrate with a suite of 3rd party tools. And when you do need a 3rd party tool, they make the integration very simple. The UI is easy to navigate thanks to a thorough onboarding process and customer support is extremely fast. Also love being able to have as many users as we wish. Every cleaner, maintenance person, assistant, etc has access to the software with their own personalized permission sets. Highly recommend to help you scale!

I imagine this is more of a fault with VRBO but you have to process payments yourself vs simply getting a payout like you do with Airbnb. This is an administrative headache that we didn't have before integrating with Guesty.

Calendar ViewChannel IntegrationUnified Inbox

The one negative is being the payment processor for VRBO. We have to authorize security deposits and through Stripe can only be held for 7 days. If the booking is 7 days, youre out of luck and have to put a high security deposit for safety which leads to not a ton of bookings.

The concept is great. The execution is among the worst I've seen.

The one thing they have going is the Zapier integration, because it makes getting data into other systems easier than the competition. That said it's limited and I've heard they want to start charging for API access (not sure if that's a reality or not).

The integrations with the OTAs are pretty terrible. The system is overly buggy/poorly designed. The onboarding is even worse than the software.

All of that said, the leadership is the root to the problem. I reached out to leadership multiple times when I felt like they missed deadlines or provided incomplete directions that caused a ton of unneeded work on our end. Every time I reached out, the leadership team either overpromised and underdelivered or they basically said it wasn't their fault. They never owned up to bugs/design flaws and always passed the buck.

The automatic payments, messaging and responses are all really great functions and work flawlessly. The ease of linking other booking sites and intergrating the booking setup into our own website was fantastic. The functionality and connectivity is extremely well done, and the features continue to improve.

If you take any manual bookings over the phone (like we do), the system isn't always as flexible as we would like. eg. You can't override any minimum stays setup in the listing when making a booking, even as the manager. So if you wanted to offer something you have to do a bit of extra work in the listings calendar or pricing tool before you are able to put the booking in.

Honestly not much. They have decent automations.

Where do I begin…You can’t run anywhere the full service from the app. Overall guesty is pretty bad. I came from guesty for hosts and that had way more functionality for way less of a price. I would avoid guesty at all costs, especially if you use VRBO. Their “integration” is very bad and any alteration, requires lots of manual work to fix guesty. Incorrectly calculates tax and channel commission with no way to edit other than submitting a support ticket smh.

-Onboarding process was phenomenal and the support did not drop off post-setup like many other software providers I've worked with.
-The customer success team have gone beyond just ensuring we're getting the most functionality of Guesty to collaboratively developing Tesseract Rentals scaling strategy for 2019 and 2020 and how we can best use current features, develop streamlined work arounds where needed, and plan for future Guesty features so we don't have to spend time and energy developing our own long-term solutions for something that will shortly be implemented by their team.
-Responsive to questions and feature requests: We're a remote team and work extensively within the Guesty app to manage day-to-day operations. When I first tested the software, a mobile calendar feature wasn't available, but the sales associate assured me it was being released shortly. Support team then picked up immediately after implementation to keep up to date on the release timing (it was indeed launched shortly after we went live). I've had several feature requests that have been incorporated into app updates (they release very frequently!).
-I love how robust the marketplace of approved third-party software providers is at this point (and it's growing rapidly!).
-The Airbnb direct integration is better than any other PMS out there, by far (I've used several others, and forfeitted $5K+ in implementation fees to switch over to Guesty due to this alone).

All initial bugs that I identified during my process of selecting Guesty have been worked out. We're now in the phase of every feature added on their end being a truly additive and scaling-enable feature. This is the best PMS for short-term rental businesses out there!

The best features that Guesty provides are their automations - auto-messages, auto-replies, and auto-tasks. These automation tools allow us to communicate with guests, housekeepers and owners more effectively. They assist us in running a smooth operation where our guests receive check in information automatically and we never have to worry about guests not having their check in instructions. Additionally we use auto-tasks to provide our housekeepers their daily schedules. Our housekeepers speak Russian so having the phone application available in 20+ languages has been great!
The integrations and compatibility with other booking softwares has been essential in allowing us to grow our company rapidly. Our Customer Service Manager [SENSITIVE CONTENT HIDDEN] is attentive and hears out all of our questions and concerns. She openly shares about all upcoming features with us which we truly appreciate!

We occasionally experience bugs or glitches when using the software however the customer support and development team are usually pretty quick to correct these errors. There are a few features that are lacking including a robust accounting system (which our CSM has notified is in the works), extra functionality to allow our team to stay in Guesty and not have to use alternative programs (ie for chatting with team members) or going to the booking platform directly (esp Airbnb) and a better guest communication system. We currently use GCS however we have not found it to be all that helpful - the agents are constantly archiving messages without providing an appropriate response to the guests which leads to our team members not seeing the messages and not responding to the guests. They also have a very delayed response to messages.

Misfit Homes in Nashville has used Guesty for quite some time now. Guesty has been an excellent PMS for our short term rental business. Its centralized platform, automation capabilities, channel management, Guest communication team, unified inbox, and data analytics have made it easy for us at Misfit Homes to manage multiple properties and increase revenue. Additionally, the support team at Guesty, especially [sensitive content hidden] , has been extremely helpful with any questions or concerns we have had while working with their property management system. Their knowledgeable and responsive support team has been an asset in navigating any issues that arise. We appreciate their dedication to excellent customer service and their willingness to go above and beyond to help us succeed in our short-term rental business. Highly recommended!

One of the cons of using Guesty as a short-term rental management system is that it can get pricey compared to other PMS options. However, if you are operating in a high demand short-term rental market, the expense is well worth the expense.