SmartGov

4,6 (56)
Donnez votre avis !
Suivi et gestion des processus publics sur le cloud

Note globale

4,6 /5
(56)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,5/5
Support client
4,4/5

95%
des utilisateurs recommandent cette application
Classer par

56 avis

Beatriz
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

SmartGov, SmartRoute

Publié le 26/12/2024

After a few clicks, SmartGov was easy to handle and easy to show others how to use it, as a former...

After a few clicks, SmartGov was easy to handle and easy to show others how to use it, as a former City employee this is the system they used for contractors to input their permits

Avantages

Its user friendly, If you forget to input something in you cannot proceed which is great.

Inconvénients

Perhaps due to the usage system was constantly loading

Miriam
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Custom home builder user experience

Publié le 18/12/2023

Avantages

SmartGov is relatively easy to use and navigate. The information is displayed in an easy to read and find manner, and it has the functionality needed for the lifecycle of a permit, once it's been submitted and in review

Inconvénients

The functionality of uploading a permit to SmartGov needs to be improved. Our jurisdiction bridged this with using Camino which is a decent product to walk a person through submitting all the documents that are needed for the submittal, but it's proven to be a cumbersome bridge to SmartGov.

Robert
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

City Mandate

Publié le 18/07/2023

It is fairly easy to use.

It is fairly easy to use.

Avantages

I like that I can see inspection results quickly.

Inconvénients

I can not access sub contractors inspection results.

Joelle
Note globale
  • Secteur d'activité : Services environnementaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Online Permitting Portals

Publié le 21/12/2023

I have used Smart Gov from both sides and have really enjoyed it.

I have used Smart Gov from both sides and have really enjoyed it.

Avantages

Smart Gov is by far one of the easiest and most efficient online portals that I have used. I currently submit projects across the state and use several online portals. Smart Gov is hands down the easiest one to navigate.

Inconvénients

Not all the categories are available. I truly really like the Smart Gov program. I would like the option to cancel a permit once it has been started or started by mistake.

Eddie
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Just honest feedback....

Publié le 21/12/2023

I love it, have for a while now. It has substantially simplified our submittal process.

I love it, have for a while now. It has substantially simplified our submittal process.

Avantages

Once familiar with navigation, the amount of information available on the portal is wonderful, practically eliminates the need for a phone call, saving time and money for our organization.

Inconvénients

I would really love some little helpful hints for navigation on the portal. For first time users, I find that they struggle to properly navigate the site, as a lot of assumptions are implied as to where they need to go to submit certain items.

Chris
Note globale
  • Secteur d'activité : Urbanisme et architecture
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Draftsman Submitting Multiple Projects

Publié le 18/12/2023

Avantages

As a Draftsman, I use SmartGov weekly to oversee various submittals for building Permits. It is extremely easy and intuitive to use. I really like the File Submittal process and the way it is organized.

Inconvénients

I wish there could be an option to turn off notifications per each Building Permit. Once a project is approved, I am no longer involved in the project, but I get a notification every time an Inspection is requested. The only way for me to no longer receive them is by emailing a Permit tech. It would be nice to be able to Archive each permit so the alerts would stop.

Alicia
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Use of SmartGov for non-profit organization

Publié le 25/07/2023

We are experiencing much more transparency with our permits than we would without SmartGov. ...

We are experiencing much more transparency with our permits than we would without SmartGov. Documents can readily, be downloaded, printed and shared amongst our group with ease - again, something that would be delayed with no SmartGov.

Avantages

Our usage of SmartGov has been limited to permitting, and we've been using the service for several years now. We are an entity made up of almost 20 individuals, any of whom can use SmartGov to apply for, pay for and monitor permits. It is extremely valuable in that anyone can set up an account in order to review all activity, therefore perform additional oversight of permit activity within our group - a critical oversight above and beyond government oversight.

Inconvénients

Since we are a non-profit, some features do not apply to us, but of the ones we utilize, many have been improved over the years we've been using this. Updates to the product seemed slow several years ago, but they seem frequent now, and currently we have no complaints.

Beth
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Effective System

Publié le 19/12/2023

Avantages

Easy of function, great organization and tracking.

Inconvénients

Contractors need to see pictures in the details.

erica
Note globale
  • Secteur d'activité : Matériaux de construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Awesome web

Publié le 18/12/2023

Avantages

Everything is done and uploaded in the same spot

Inconvénients

The inspections we can set up a date but not a time.

Leo
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Construction Management

Publié le 03/01/2024

Avantages

Good for tracking and calling inspections.

Inconvénients

Hard to find permit documents and submittals through the portal.

Michelle
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

One of the better Online Permitting

Publié le 13/07/2023

I use all the cities and county Websites and this one is probably the quickest, easiest, and...

I use all the cities and county Websites and this one is probably the quickest, easiest, and straight forward.

Avantages

It easy to navigate and has all the information that needs to be on this kind of website.

Inconvénients

The date of reviews coming back arent always accurate and sometimes sit there for while. I have been told by the city that the site didnt alert them of any info uploaded. So i am having to tell them

Charles
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Contractor use

Publié le 12/12/2023

Excellent, help is just a phone call away

Excellent, help is just a phone call away

Avantages

Easy to schedule inspection, get inspection reports on your computer or cell phone

Inconvénients

On multi contactor projects it's to easy for the general contactor to schedule an inspection without you knowing

Joseph
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

My Experience with Capterra

Publié le 13/12/2023

Overall, I see that more and more cities and counties are making the switch to SmartGov, which is...

Overall, I see that more and more cities and counties are making the switch to SmartGov, which is great with the program keeping the applicant up to date with any notifications going straight to the E-mail of the applicant so they can respond as quick as possible.

Avantages

User Friendly, Very clean work platform with easy directions on how to navigate the program if any questions.

Inconvénients

No negative comments in regard to the platform.

Vanessa
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Roane County Government

Publié le 13/07/2023

Avantages

Smart Gov has been such a helpful tool in helping shape our codes office and really expand our resources. It helps us keep track of when case files need to be checked on, holds all documents that we attach to each file in case something where to go missing we always have smart gov to fall back on. Our building permit department as really took hold of all the features this software has to offer and has ran with it and made it into something so user friend as well. We absolutely love this software has really help our office get out of the " STONE AGE ERA" and really take hold of todays technology.

Inconvénients

As far as I'm concerned we haven't had any complaints so far! Great Job Smart Gov Team!

Dawn
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

SmartGov Thoughts

Publié le 13/07/2023

Keeps all records at hand and once learned easy to manipulate

Keeps all records at hand and once learned easy to manipulate

Avantages

Will not let you end without all information. Working across the tabs are helpful. Calculations entered make work easier for many users. In our workload, the associations are used daily like this feature the best!

Inconvénients

The program when used by many staff members should give alert when in a permit, thereby the other users not in the same permit .

Jeff
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Smart Gov Review

Publié le 21/12/2023

great site! Love how Easy it is to use and find out how the statuses on your applications.

great site! Love how Easy it is to use and find out how the statuses on your applications.

Avantages

I like that it’s easy to use I like that remember my login information and it’s fast.

Inconvénients

It’s really nothing I don’t like about it if I have any other real questions I call San Juan County and they answer them right away.

Rhonda
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Smart Gov Review

Publié le 13/07/2023

Avantages

Easy to navigate through entire system.

Inconvénients

When inspections are scheduled the time frame is an 8 hour window instead of one or two.

Kelli
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

User-friendly, clean interface

Publié le 26/12/2023

Avantages

It makes for a streamlined permitting process. I can keep track of multiple projects from the dashboard and easily see what needs to be done. Payments and scheduling inspections are easy.

Inconvénients

My main complaint is more to do with the options an AHJ sets in their submittal requirements. I often have to email someone to get a permit pushed through because of "required" documents that do not pertain to our permit.

Terri
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

HVAC License and Permits

Publié le 21/12/2023

Seems very user friendly. Easy to use and easy access.

Seems very user friendly. Easy to use and easy access.

Avantages

Easy to use and access. Everything is basically easy to find.

Inconvénients

Basically nothing. Seems very user friendly.

Robert
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Smartgov best SAAS on the market today

Publié le 18/07/2023

Excellent

Excellent

Avantages

Ease of use, customer service, price, implementation.

Inconvénients

I do not have any negative response to this question

Angela
Note globale
  • Secteur d'activité : Génie mécanique ou industriel
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

review from jb a/c

Publié le 13/07/2023

Avantages

smartgov is easy to use and makes the permitting process quick and easy. site rarely has technical issues which is always a plus!

Inconvénients

I don't really have any cons with the software. occasionally is will take a minute to load but that could be our internet.

robert
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

user 1

Publié le 13/07/2023

Tracking permits through multiple department's inputs, seems to work well. We work with multiple...

Tracking permits through multiple department's inputs, seems to work well. We work with multiple departments and some county departs have a different tracking system and so they have multiple systems and SmartGov is not used often as our department. We lack training on our part.

Avantages

layout format is easy to navigate. and the read

Inconvénients

I have to wait on admin staff to make changes and sometimes it takes too long to coordinate with support

Tomas
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Efficient and Easy to use

Publié le 18/12/2023

Excellent portal for users and ease of use

Excellent portal for users and ease of use

Avantages

It is very user friendly and the customer support is readily available.

Inconvénients

Nothing at this time; it was easy to find on the city website

Hollie
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

SmartGov Review

Publié le 09/06/2023

I've enjoyed the improvements since its changed from Dude Solutions to Brightly. The new [sensitive...

I've enjoyed the improvements since its changed from Dude Solutions to Brightly. The new [sensitive content hidden] seems to send our updated more often and attempts to keep up with the demand needed for the system.

Avantages

I enjoy the dashboard and the ability to create short-cuts to the sections I use the most.

Inconvénients

The billing features are messy still. I know the customer service team is in the middle of trying to meet our demand but its taking a long time to complete any changes we want with the system.

Kora
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Once learned it's a beautiful system.

Publié le 18/07/2023

If we ever have to switch from smartgov, I will pose a formal protest.

If we ever have to switch from smartgov, I will pose a formal protest.

Avantages

The way you can manipulate different workflow steps to get a permit put together from initial application to closure.

Inconvénients

Takes a while to really learn how the system works from the back end, but when you figure out how dependent steps in a workflow work, its amazing.