Avis clients sur SmartGov

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56 avis
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
SmartGov, SmartRoute
Publié le 26/12/2024
After a few clicks, SmartGov was easy to handle and easy to show others how to use it, as a former...
After a few clicks, SmartGov was easy to handle and easy to show others how to use it, as a former City employee this is the system they used for contractors to input their permits
Avantages
Its user friendly, If you forget to input something in you cannot proceed which is great.
Inconvénients
Perhaps due to the usage system was constantly loading
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Custom home builder user experience
Publié le 18/12/2023
Avantages
SmartGov is relatively easy to use and navigate. The information is displayed in an easy to read and find manner, and it has the functionality needed for the lifecycle of a permit, once it's been submitted and in review
Inconvénients
The functionality of uploading a permit to SmartGov needs to be improved. Our jurisdiction bridged this with using Camino which is a decent product to walk a person through submitting all the documents that are needed for the submittal, but it's proven to be a cumbersome bridge to SmartGov.
- Secteur d'activité : Construction
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
City Mandate
Publié le 18/07/2023
It is fairly easy to use.
It is fairly easy to use.
Avantages
I like that I can see inspection results quickly.
Inconvénients
I can not access sub contractors inspection results.
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Online Permitting Portals
Publié le 21/12/2023
I have used Smart Gov from both sides and have really enjoyed it.
I have used Smart Gov from both sides and have really enjoyed it.
Avantages
Smart Gov is by far one of the easiest and most efficient online portals that I have used. I currently submit projects across the state and use several online portals. Smart Gov is hands down the easiest one to navigate.
Inconvénients
Not all the categories are available. I truly really like the Smart Gov program. I would like the option to cancel a permit once it has been started or started by mistake.
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Just honest feedback....
Publié le 21/12/2023
I love it, have for a while now. It has substantially simplified our submittal process.
I love it, have for a while now. It has substantially simplified our submittal process.
Avantages
Once familiar with navigation, the amount of information available on the portal is wonderful, practically eliminates the need for a phone call, saving time and money for our organization.
Inconvénients
I would really love some little helpful hints for navigation on the portal. For first time users, I find that they struggle to properly navigate the site, as a lot of assumptions are implied as to where they need to go to submit certain items.
- Secteur d'activité : Urbanisme et architecture
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Draftsman Submitting Multiple Projects
Publié le 18/12/2023
Avantages
As a Draftsman, I use SmartGov weekly to oversee various submittals for building Permits. It is extremely easy and intuitive to use. I really like the File Submittal process and the way it is organized.
Inconvénients
I wish there could be an option to turn off notifications per each Building Permit. Once a project is approved, I am no longer involved in the project, but I get a notification every time an Inspection is requested. The only way for me to no longer receive them is by emailing a Permit tech. It would be nice to be able to Archive each permit so the alerts would stop.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Use of SmartGov for non-profit organization
Publié le 25/07/2023
We are experiencing much more transparency with our permits than we would without SmartGov. ...
We are experiencing much more transparency with our permits than we would without SmartGov. Documents can readily, be downloaded, printed and shared amongst our group with ease - again, something that would be delayed with no SmartGov.
Avantages
Our usage of SmartGov has been limited to permitting, and we've been using the service for several years now. We are an entity made up of almost 20 individuals, any of whom can use SmartGov to apply for, pay for and monitor permits. It is extremely valuable in that anyone can set up an account in order to review all activity, therefore perform additional oversight of permit activity within our group - a critical oversight above and beyond government oversight.
Inconvénients
Since we are a non-profit, some features do not apply to us, but of the ones we utilize, many have been improved over the years we've been using this. Updates to the product seemed slow several years ago, but they seem frequent now, and currently we have no complaints.
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Effective System
Publié le 19/12/2023
Avantages
Easy of function, great organization and tracking.
Inconvénients
Contractors need to see pictures in the details.
- Secteur d'activité : Matériaux de construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Awesome web
Publié le 18/12/2023
Avantages
Everything is done and uploaded in the same spot
Inconvénients
The inspections we can set up a date but not a time.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Construction Management
Publié le 03/01/2024
Avantages
Good for tracking and calling inspections.
Inconvénients
Hard to find permit documents and submittals through the portal.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
One of the better Online Permitting
Publié le 13/07/2023
I use all the cities and county Websites and this one is probably the quickest, easiest, and...
I use all the cities and county Websites and this one is probably the quickest, easiest, and straight forward.
Avantages
It easy to navigate and has all the information that needs to be on this kind of website.
Inconvénients
The date of reviews coming back arent always accurate and sometimes sit there for while. I have been told by the city that the site didnt alert them of any info uploaded. So i am having to tell them
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Contractor use
Publié le 12/12/2023
Excellent, help is just a phone call away
Excellent, help is just a phone call away
Avantages
Easy to schedule inspection, get inspection reports on your computer or cell phone
Inconvénients
On multi contactor projects it's to easy for the general contactor to schedule an inspection without you knowing
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
My Experience with Capterra
Publié le 13/12/2023
Overall, I see that more and more cities and counties are making the switch to SmartGov, which is...
Overall, I see that more and more cities and counties are making the switch to SmartGov, which is great with the program keeping the applicant up to date with any notifications going straight to the E-mail of the applicant so they can respond as quick as possible.
Avantages
User Friendly, Very clean work platform with easy directions on how to navigate the program if any questions.
Inconvénients
No negative comments in regard to the platform.
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Roane County Government
Publié le 13/07/2023
Avantages
Smart Gov has been such a helpful tool in helping shape our codes office and really expand our resources. It helps us keep track of when case files need to be checked on, holds all documents that we attach to each file in case something where to go missing we always have smart gov to fall back on. Our building permit department as really took hold of all the features this software has to offer and has ran with it and made it into something so user friend as well. We absolutely love this software has really help our office get out of the " STONE AGE ERA" and really take hold of todays technology.
Inconvénients
As far as I'm concerned we haven't had any complaints so far! Great Job Smart Gov Team!
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
SmartGov Thoughts
Publié le 13/07/2023
Keeps all records at hand and once learned easy to manipulate
Keeps all records at hand and once learned easy to manipulate
Avantages
Will not let you end without all information. Working across the tabs are helpful. Calculations entered make work easier for many users. In our workload, the associations are used daily like this feature the best!
Inconvénients
The program when used by many staff members should give alert when in a permit, thereby the other users not in the same permit .
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Smart Gov Review
Publié le 21/12/2023
great site! Love how Easy it is to use and find out how the statuses on your applications.
great site! Love how Easy it is to use and find out how the statuses on your applications.
Avantages
I like that it’s easy to use I like that remember my login information and it’s fast.
Inconvénients
It’s really nothing I don’t like about it if I have any other real questions I call San Juan County and they answer them right away.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Smart Gov Review
Publié le 13/07/2023
Avantages
Easy to navigate through entire system.
Inconvénients
When inspections are scheduled the time frame is an 8 hour window instead of one or two.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
User-friendly, clean interface
Publié le 26/12/2023
Avantages
It makes for a streamlined permitting process. I can keep track of multiple projects from the dashboard and easily see what needs to be done. Payments and scheduling inspections are easy.
Inconvénients
My main complaint is more to do with the options an AHJ sets in their submittal requirements. I often have to email someone to get a permit pushed through because of "required" documents that do not pertain to our permit.
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
HVAC License and Permits
Publié le 21/12/2023
Seems very user friendly. Easy to use and easy access.
Seems very user friendly. Easy to use and easy access.
Avantages
Easy to use and access. Everything is basically easy to find.
Inconvénients
Basically nothing. Seems very user friendly.
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Smartgov best SAAS on the market today
Publié le 18/07/2023
Excellent
Excellent
Avantages
Ease of use, customer service, price, implementation.
Inconvénients
I do not have any negative response to this question
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
review from jb a/c
Publié le 13/07/2023
Avantages
smartgov is easy to use and makes the permitting process quick and easy. site rarely has technical issues which is always a plus!
Inconvénients
I don't really have any cons with the software. occasionally is will take a minute to load but that could be our internet.
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
user 1
Publié le 13/07/2023
Tracking permits through multiple department's inputs, seems to work well. We work with multiple...
Tracking permits through multiple department's inputs, seems to work well. We work with multiple departments and some county departs have a different tracking system and so they have multiple systems and SmartGov is not used often as our department. We lack training on our part.
Avantages
layout format is easy to navigate. and the read
Inconvénients
I have to wait on admin staff to make changes and sometimes it takes too long to coordinate with support
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Efficient and Easy to use
Publié le 18/12/2023
Excellent portal for users and ease of use
Excellent portal for users and ease of use
Avantages
It is very user friendly and the customer support is readily available.
Inconvénients
Nothing at this time; it was easy to find on the city website
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
SmartGov Review
Publié le 09/06/2023
I've enjoyed the improvements since its changed from Dude Solutions to Brightly. The new [sensitive...
I've enjoyed the improvements since its changed from Dude Solutions to Brightly. The new [sensitive content hidden] seems to send our updated more often and attempts to keep up with the demand needed for the system.
Avantages
I enjoy the dashboard and the ability to create short-cuts to the sections I use the most.
Inconvénients
The billing features are messy still. I know the customer service team is in the middle of trying to meet our demand but its taking a long time to complete any changes we want with the system.
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Once learned it's a beautiful system.
Publié le 18/07/2023
If we ever have to switch from smartgov, I will pose a formal protest.
If we ever have to switch from smartgov, I will pose a formal protest.
Avantages
The way you can manipulate different workflow steps to get a permit put together from initial application to closure.
Inconvénients
Takes a while to really learn how the system works from the back end, but when you figure out how dependent steps in a workflow work, its amazing.