Avis clients sur Membroz

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33 avis
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Membroz Rocks
Publié le 09/05/2024
so far [sensitive content hidden] has been great to work with, they work hard to answer our...
so far [sensitive content hidden] has been great to work with, they work hard to answer our questions and make things work for us based on our needs and requests. thank you
Avantages
the ease of use and the support we have from [sensitive content hidden]. They have worked very hard to make things work for us.
Inconvénients
that we needed to integrate with another program for our rentals and website... but it's working so not a big deal. just were hoping to have an all in one software
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very user friendly
Publié le 26/06/2023
Avantages
Online booking And membership management
Inconvénients
Better user experience for mobile app and web.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
BEWARE! This company is a complete fraud
Publié le 24/05/2022
Avantages
This company is completely fraudulent, going beyond bad service and technology, they will actually steal money from you with no reply.
Our spa company signed up and paid in advance for 6 months licensing.
It was the absolute complete fraudulent system ever. The core system has no security or stability. Many times we lost our customer data, just deleted with no explanation, it would send automatic wrong emails of receipts, bookings to clients who have never been to our spa. Yes they tried to help to fix it, but it was like putting new tyres on a car with no engine. It just did not work.
We had many client complaints, many tears from front line staff, for 6 months this company and system made our company a nightmare. We lost thousands and thousands of $$ in bookings from angry clients and lost bookings.
I also paid $700 for a customised APP that never ever was started.
After 6 months, of patience and nice messages, even though our situation was bad, I was never once rude or demanding. But when I asked for my money back for an APP that wasn´t even started to develop, I was blocked, no messages read, no phone calls returned.
This is a complete and utter fraudulent business.
Be careful of fake reviews. This company is not ethical, if they can just stop contacting a client after payment, then of course, they will need to concentrate on increasing all the fake reviews from their friends and family.
Inconvénients
everything was a fake, it did not work, bugs everyday, unstable and unreliable server that would lose customer data
Réponse de Membroz
This was not expected from client with whom our team have been working since 7 months. Neither we are fraud nor we have taken any money. You have subscribed for 6 months service in Dec'21, system was live till May, there is not way we could have refunded for service already rendered. Our support team has helped them migrate huge database along with multiple training sessions. We never demanded any money for data import service even though it was not part of SLA. Regarding customization request, we already refunded you money even though 70% work was done from our side. Let me put our side of story, Your team never accepted your decision to use other software, they were not ready to change working style, our support team experience were not pleasant with them as they have decided to not use sytem. We have try our best to accommodate many request they made to make certain UI changes and workflow. I wish we have taken decision earlier to tell client that her team is not ready to use system
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Excellent customer service
Publié le 26/06/2023
Using Membroz was a fantastic experience for me. especially in terms of customer service. I was...
Using Membroz was a fantastic experience for me. especially in terms of customer service. I was consistently amazed by how quickly we were assisted. The speed with which they resolve any issue and, most lately, the kindness with which they assist us. In the future, I wouldn't think twice about using your services again.
Avantages
An excellent, straightforward, and reasonably priced scheduling tool is Membroz. The administrators and proprietors of fitness studios now have better scheduling options. On-ramping is easy to set up and doesn't require extensive training.
Inconvénients
According to my experience, there are no cons.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Best Software service
Publié le 26/06/2023
Avantages
the feature and the access is very easy to use
Inconvénients
better design can be but overall no issues
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The ideal option for anyone looking to launch and grow their own business
Publié le 16/05/2023
I do advise using it because it is a great system.
I do advise using it because it is a great system.
Avantages
It is simple to modify. It's simple to get in touch with customer care, and they're helpful with anything you need.
Inconvénients
Extremely satisfied with the work performed.
Réponse de Membroz
Thank you Sir
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Membership and Club Management
Publié le 26/06/2023
Avantages
Membership flow is great and We are using mostly this functionality.
Inconvénients
I used most of that functionality of membership management and I don't have problems.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Membroz has been a big assistance to me over the past two years
Publié le 16/05/2023
That is one of the most impressive markets I have encountered. When you have a complaint, the help...
That is one of the most impressive markets I have encountered. When you have a complaint, the help is absolutely excellent.
Avantages
There was nothing about the software itself that I didn't like. This was significantly less complicated than a competitor we previously used, and it was incredibly simple for our users to operate the app.
Inconvénients
Nothing has gone wrong for my business so far.
Réponse de Membroz
thank you sir
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Easy to manage facilities
Publié le 26/06/2023
Avantages
Uesr friendly products esay to manage all the bookings
Inconvénients
Not yet found any cons.Can make app more attractive
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Review for Membroz
Publié le 03/05/2023
Avantages
Timely support, easy to use software, best option to maintain the database.
Inconvénients
There should be intimation before you upgrade the software and also the information should be shared about the new changes.
Réponse de Membroz
Thank you for sharing you review and concern,
We take this forward.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Excellent Membership Software for Clubs.
Publié le 23/06/2023
Avantages
Easily understandable dashboard and reports & supportive team with quick response
Inconvénients
Its been seven months while using so not faced any major issues yet.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent Appointment and Schedule Management Tool
Publié le 12/04/2023
We needed a way to schedule, update, and follow up on our consultant's appointments, and the...
We needed a way to schedule, update, and follow up on our consultant's appointments, and the Membroz solution well surpassed our expectations. This tool has now become a staple of our daily operations.
Avantages
Almost everything about this software is to my preference. I have used a lot of them, and this one is by far the best in terms of setup because it is quick and simple to complete.
Inconvénients
Not yet faced any issues with their system
Réponse de Membroz
Thank you Sir,
It was pleasure working with your organization.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
User friendly management software
Publié le 17/05/2023
It solves the problem of usage allotted to the members and can be easily tracked in profile.
It solves the problem of usage allotted to the members and can be easily tracked in profile.
Avantages
Facility booking management gets easy to manage also can be booked by application side from the members
Inconvénients
Feedback should be received by the members while checkin out
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Well designed for the timeshare business
Publié le 11/05/2023
overall experience was good
overall experience was good
Avantages
User friendly experience. Usage summary can be easily tracked.
Inconvénients
Sometimes the site gets slow this might get improved
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
"Great tool to Manage your Business''
Publié le 22/05/2023
Avantages
Payment processing, account & finance reports, and a number of other useful functions are all available with Membroz.
Inconvénients
Not yet faced any issues with their system
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
User friendly software
Publié le 26/05/2023
Avantages
Web and app combination works very smoothly
Inconvénients
It's can increase more features in app...
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Good Product
Publié le 26/05/2023
Avantages
It's a good product to manage memberships
Inconvénients
not facing any issues till now with Membroz
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
it is very awesome app and helping staff
Publié le 20/04/2023
it is very easy to use
it is very easy to use
Avantages
we are tanksful staff, and member ship management.
Inconvénients
only that their staff and their services
Réponse de Membroz
Thank you sir,
You feedback help us to improve our services.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent software, reasonable price, excellent support
Publié le 13/08/2021
I have tried a few different softwares for my business but it all seemed disconnected. Using...
I have tried a few different softwares for my business but it all seemed disconnected. Using Membroz solved this problem. Their training & support team were awesome at understanding my business model & helped my staff in setting up Membroz. I would highly recommend this to everyone in Health & Fitness industry.
Avantages
A well built software with frequent addition of new useful features. Excellent training & customer support team. Helps my business stay competitive at a reasonable price.
Inconvénients
Sometimes new features can be a little inconsistent, but the support team has always been quick at providing satisfactory solution.
Réponse de Membroz
Thank you sir
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Perfect product for time share and Club management
Publié le 15/09/2021
Value for money deal.
Value for money deal.
Avantages
The software offers wide range of options for different requirements for a new time share company.
High degree of customisation possible
Inconvénients
This product could have been wonderful if they offer a residual app. But I received update on regular intervals.
- Secteur d'activité : Événementiel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent Software
Publié le 02/06/2022
Till now our experience with Membroz is excellent
Till now our experience with Membroz is excellent
Avantages
Software is very easy to use with an excellent service.
Inconvénients
Till now we haven't faced any problems..
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Gym membership management
Publié le 09/08/2021
Good customer feedback
Good customer feedback
Avantages
Flexible specifications. Custom features
Inconvénients
I am happy with all i have no regrets in selecting this.
Pourquoi passer à Membroz
Customer service is on point fast reply and work on the issues fast as possibleRéponse de Membroz
Thanks you Dilhan
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Review
Publié le 15/09/2021
Excellent
Excellent
Avantages
Cost effective /customer friendly/As expected
Inconvénients
Some fields missing/weekend customer care not available
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent service
Publié le 19/01/2022
Avantages
Excellent software by membroz and all service inbuilt in one software.
Réponse de Membroz
Thanks for your valuable review.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Best management software
Publié le 10/08/2021
Avantages
feature packed product, functionality was good
Inconvénients
UI need to improve, u can add training pop-up for better understanding of product
Réponse de Membroz
Thank you, We will continue to improve self-service and training part in application.