Avis clients sur My Clients Plus

My Clients Plus
Note globale
Filtrer
Taille de l'entreprise
Temps d'utilis.
206 avis
- Secteur d'activité : Psychologie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Service!
Publié le 27/11/2018
Avantages
It is easy to bill. I also love the service. Very patient staff!
Inconvénients
It is not so easy to reconcile, especially with secondary insurance.
- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Love the Reminders
Publié le 12/06/2023
The program was easy to learn and navigate. I love the reminders but don’t like that the time stamp...
The program was easy to learn and navigate. I love the reminders but don’t like that the time stamp changes once you make a needed edit which causes you to loss money.
Avantages
I love the reminders that it gives you once you complete an appointment.
Inconvénients
I don’t like that if an edit is needed that the time and date of original submission changes as well causing you to loss money for work done.
- Secteur d'activité : Psychologie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
So many headaches with My Clients Plus billing
Publié le 04/09/2022
I keep using it because I am pretty much stuck with it. I would lose all the history that is in my...
I keep using it because I am pretty much stuck with it. I would lose all the history that is in my account. I am able to bill regularly to one organization with no problems, but whenever there is a glitch, it has taken a long time to figure out the problems even with their support system.
Avantages
It does keep track of who and when we bill. It is not too hard to use.
Inconvénients
I would find out later that the program did not actually bill the claim. It went into some black hole. There was a lot of trouble with the switching of portals a while ago. Then I would call the support and get the run around. "Well I don't think it was our fault." After months of not getting paid for one client, finally I got to talk to a support person who finally figured out the problem. It was one small typo that made My Client's Plus not work properly. However, it was too late to bill by then, so I never got paid for many visits.
- Secteur d'activité : Psychologie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
MCP for a small psychology practice
Publié le 04/10/2021
I am currently in the process of relocating my office. Not having masses of paper files to move is...
I am currently in the process of relocating my office. Not having masses of paper files to move is a relief.
Avantages
I purchased MCP in 2013 when many newer software products were not available. I spoke with colleagues and they were primarily using MCP and were pleased. I have appreciated the customer service when I couldn't figure something out on my own. Generally, the product is intuitive, flexible and reliable. After eight years with MCP I am still satisfied.
Inconvénients
I find the month-end statement process a bit duplicative and tedious.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Psychiatry Use
Publié le 04/10/2021
Overall it has been good. They have added a lot of features since we started using it 12 years ago....
Overall it has been good. They have added a lot of features since we started using it 12 years ago. It is easy to use. Wish it had prescription integration.
Avantages
I like that it is fairly easy to use and doesn't have a lot of the bells and whistles that a psychiatry practice doesn't need in comparison to a regular medical practice.
Inconvénients
I don't like that you have to do a lot of clicking around just to print an invoice or to apply a partial payment or write off some of the amount due in different screens. I wish we could enter everything in one screen before invoicing it. I also wish that the list of past appointments for a patient could be tagged with a no show or a late cancel so we didn't have to write it in the notes below a patient's profile instead. I also wish it would list the balance of a patient right on the calendar next to their name because we often miss the fact that a patient still owes money. you don't see that amount unless you actually click on the patient's profile.
- Secteur d'activité : Psychologie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
There are so many benefits to using this product and the customer support is outstanding!
Publié le 17/11/2017
Ease of filing claims and knowing they are being filed per industry standards. Ease of tracking...
Ease of filing claims and knowing they are being filed per industry standards. Ease of tracking information for each client as well as payments made by clients. The back up and support available by well informed representatives of MCP
Avantages
The ease entering new client information through the process of entering sessions and filing electronically is a seamless process. I started using this system since 2007 and MCP is always on top of industry standards and continuously improving features with no price increase.
I refuse to pay a biller when I can electronically file primary and secondary claims for all the insurance companies all in one place. Isn't that amazing !!
You can easily see whether your claims have processed correctly so that you can correct any
errors you have made. I no longer file paper claims and the electronic filing process serves as
proof of a claim being submitted so I am assured that the insurance companies will acknowledge and pay. An added feature which I love is the ability to use charge card payments with each session by using the pay now option . I can't believe how much this system makes my life so much easier to track all aspects of my business....love it !
Inconvénients
Like any system, it takes learning how to use it but I have found that when I needed help to learn the system, the staff was so helpful, answering questions within a very short time. The most cumbersome part of the process is entering eob's but even that has become faster. I do not feel a need to enter and use all the accounting aspects of the system and that works ok for me.
- Secteur d'activité : Psychologie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best customer service ever
Publié le 21/08/2022
MCP staff have been there for me to answer every question I have and have also helped me to solve...
MCP staff have been there for me to answer every question I have and have also helped me to solve issues that I could not have done on my own. The support they give feels like a small town business that knows you by name and actually cares about your success, not a big company that doesn't care beyond what you can give them. I HIGHLY recommend them.
Avantages
This software is very easy to use. I am not very computer savvy and this has been a breeze. Also, the support from MCP has been exceptional whenever I have an issue I can't figure out.
Inconvénients
The only thing I would suggest is the ability to add our own forms to the program to use alongside the forms that are already available.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé Autre pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Not the best platform
Publié le 20/06/2020
It was a good product for a practice that saw 2-3 clients/month, but as I grew, it became pretty...
It was a good product for a practice that saw 2-3 clients/month, but as I grew, it became pretty obsolete. Adding a client portal required an extension with Jituzu, which was pretty terrible.
Avantages
The price. I used it for a very small, very part-time practice mostly to have a paper trail for about a half dozen clients should they want receipts for payment.
Inconvénients
The PT notes were pretty disorganized, and you sort of had to take a trial and error approach to make sure you got a note that applied to your session.

-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Great Job!
Publié le 06/11/2014
I've been using MYClientsPlus for about two years now - I changed when I went from working for an...
I've been using MYClientsPlus for about two years now - I changed when I went from working for an agency to private practice. It has been so easy to use - straightforward in all ways. I was surprised at how simple the billing process is, and the details that the program tracks. I especially appreciate that it's a web-based program, so that I can use it wherever I am.

- Secteur d'activité : Services à la personne et aux familles
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé Autre pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 3.0 /10
Seems very outdated
Publié le 21/11/2019
I decided against using My Clients Plus for my business.
I decided against using My Clients Plus for my business.
Avantages
I tried my clients plus for the low cost. It seemed like a good value if you are searching for a low cost EHR.
Inconvénients
This program just seemed outdated. It looks like it belongs in 1995. Not at all modern and clean like other more expensive programs.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
My Clients Plus for speech pathology
Publié le 26/11/2018
Avantages
We have used MCP for ten years and have been very happy with the program. MCP is very user friendly and has fantastic customer support, always available for any and all questions. With updates and new features being added through the years, MCP provides exceptional quality of medical billing and patient account management. They also offer many add on programs (ie Jituzu) which interfaces to further streamline all aspects of medical practice.
Inconvénients
Some forms or processes are not able to be edited after created, rather they need to be deleted and completely recreated. For example, if a session is billed incorrectly it cannot be edited. The session needs to be completely deleted and a new session created/billed. It can be tedious if numerous sessions are needing to be edited. MCP also does not have an app version which would be remarkably game changing if it did! Understandably it would be difficult to maintain HIPAA compliance in such a program, but would be a wonderful addition if it could be accomplished.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy to use, help available if/ when you need it.
Publié le 06/11/2018
I've been using it for 5 years. I find this software interface to be intuitive, efficient, and...
I've been using it for 5 years. I find this software interface to be intuitive, efficient, and easy to use. At the same time that it's easy to use, it doesn't sacrifice on quality. I don't use all the features that are available, such as running analytics and the Jituzu calendar, which costs extra. But I am very satisfied with the way it keeps progress notes and does billing. The customer service is stellar. On the rare occasion that I have a question, I get a real person on the phone with almost no wait at all. Each representative has been helpful, knowledgeable, and friendly.
Avantages
I think the 1) Ease of use and the 2) Friendliness / helpfulness of the Customer Service Rep's are my two favorite things about this software. I spend about 20 minutes a week doing my billing and its pleasant and easy process.
Inconvénients
I did't love the design of the Jituzu calendar, but it's not a big deal because you don't have to choose that option if you don't want it. If there were a different way that it could automatically import to my calendar and send reminders to clients, that would be great. But it's not a deal breaker for me.
- Secteur d'activité : Psychologie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
EVERYTHING IN ONE PLACE!
Publié le 07/11/2018
All in one. Everything I need in one place at a VERY reasonable price.
All in one. Everything I need in one place at a VERY reasonable price.
Avantages
I am a private practitioner and with My Clients Plus - I can easily do my own billing, track and POST payments, write progress notes and with the addition of Jituzu I have an extremely easy calendar that links with the billing system. In addition - I can provide telehealth (Jituzu) without paying for another telehealth program. I also like the reports feature.
Another thing I really like is that any time I have needed help - I get a very quick response from customer support. That's rare.
Inconvénients
I wish I could toggle between the EOB/ERA screen and other screens - like the payment screen or the "Balances Due You" screen. Sometimes payments have to be posted manually.
- Secteur d'activité : Psychologie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Product: Best Customer Service of Any Product I Use
Publié le 13/11/2018
Great experience. Very easy to use and maintain and their customer service is not only extremely...
Great experience. Very easy to use and maintain and their customer service is not only extremely helpful, they are very friendly. I am a psychologist and usually submit about 10 claims per day. It takes about a minute to submit these claims. Because of the ease with which I am able to submit claims, I even submit claims for the out-of-network patients that I have (which is the majority of my caseload) which makes life much easier for them and much more likely that they continue with treatment and recommend me to their friends (which obviously means that my business is able to be more profitable as a result).
Avantages
Very user-friendly (after learning the software) and it takes so little time each day for me (1 minute) to submit all of my claims for the day.
Inconvénients
Personally, I like the older "Classic" version of the software better than the newer version, but fortunately they offer you the choice to use either the "Classic" or new software when you login.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The best billing software out there
Publié le 17/06/2020
Excellent experience and their customer support is the best.
Excellent experience and their customer support is the best.
Avantages
Very easy to use, we never experienced technical difficulties or claims "getting lost in the cloud" (as we experienced with other softwares in the past). Also, our reimbursement rate with insurance companies is 99.98% and it's definitely My Clients Plus merit too.
Inconvénients
We have been using their software for 10 years now and they made so many good improvements over the years, their team is exceptional and they always accepted the suggestions we made and always worked on implementing them.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I Love My Clients Plus
Publié le 08/07/2022
I've been using My Clients Plus for over 12 years and for me, it's exceptional. Easy to use,...
I've been using My Clients Plus for over 12 years and for me, it's exceptional. Easy to use, convenient, customer service is good and the company keeps up to date, they keep improving the product. I love it, everything about it.
Avantages
Efficient, easy to use, very clean interface.
Inconvénients
I love this software - for me, it's perfect.
- Secteur d'activité : Psychologie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Very satisfied user
Publié le 11/10/2021
Excellent. I have been a user for about 13 years.
Excellent. I have been a user for about 13 years.
Avantages
The number of datum points is large and covers essential information, and it is an easy site to navigate.
Inconvénients
Not enough explanation when insurance claims are denied or not processed. I have to call the support staff for guidance.
- Secteur d'activité : Psychologie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Worth checking out
Publié le 12/10/2021
The beginning was really hard as I needed help getting started, understanding the features and...
The beginning was really hard as I needed help getting started, understanding the features and becoming familiar with the software. I really needed direct instruction. Once a colleague sat with me and walked me through things it all fell into place. I like the customer service but would have loved having a bit of training in the beginning.
Avantages
Once I got the hang of the software I was able to more effectively use the features. I still struggle at times but far less than when I first started. I think the customer support is super.
Inconvénients
It can be challenging at times as it isn't always intuitive. I would have loved having an onboarding session to walk me through the main features. It would have been far less stressful and it would have helped get me going. I'm one of those people who really benefit from direct instruction live. Watching videos just isn't a good way for me to learn.
- Secteur d'activité : Psychologie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Reducing the inurance collection madness
Publié le 06/11/2018
My overall experience has been having the support I need to solve the frustrating problems...
My overall experience has been having the support I need to solve the frustrating problems associated with collecting insurance money. Customer service people are always knowledgeable and dedicated.
Avantages
It's easy to use, dependable and saves a great deal of time over submitting paper claims. Having electronic EOB's that process in seconds has been incredible. It's also very simple to create a professional looking client statement.
Inconvénients
There should be less cumbersome ways to resubmit claims other than deleting and re-entering them. It can also be cumbersome to clear up client records when I've forgotten to enter the copay at the time of session.
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Excellent
Publié le 09/05/2018
Avantages
The customer service is unrivaled. Every time I have an issue, they are able to resolve it and don't act like it's any problem to talk to me until we work it out. I have just been on the phone with a representative for help trying to export some data from another EHR. She stayed on the phone with me for an unreasonable amount of time trying to help, and most of the issue was not even with MCP but with the other system.
Inconvénients
I wish there were more ways to customize the experience for the provider. Calendars that sync with billing would be helpful too.
- Secteur d'activité : Psychologie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent product
Publié le 12/10/2021
Very good experience
Very good experience
Avantages
The notes templates are excellent and very easy to use
Inconvénients
Would like for certain frequently used quotes such as “no changes noted” to populate
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Not Enough Stars!
Publié le 10/11/2014
This site does not offer enough stars to rate how I feel about MCP. My wife is an LCSW who has...
This site does not offer enough stars to rate how I feel about MCP. My wife is an LCSW who has been in private practice for over 18 years. She is an excellent therapist, but when it comes to the business end of things uh ... not so good. About 13 years ago, I offered to do her billing for her. She was using another billing program that was complicated and had horrendous customer service. You actually had to pay extra for the privilege of spending 20-60 minutes on hold to speak to someone who was poorly trained. About 9 years ago, I finally got smart, did some research and found MCP. What a difference! the program is extremely well designed and intuitive and easy to use. As far as customer service, I have never dealt with a company who provided this level of quick competent and friendly service. Also, over the years they have been very proactive about adapting the program to accommodate the many changes with respect to billing that have occurred due to evolving technology To a large extent, because I felt so comfortable with the program, two years ago, I decided to start my own small (me) billing service specifically geared to billing for mental health practitioners in solo and small group practice. And no, I am not giving this rave review to try to drum up business. I was so successful, I have stopped advertising and am not accepting any new clients. If you are a solo practitioner or small group owner, this is THE program for you. With any program you choose, you have to be willing to put the time in to learn the program and set up your practice in the program. But, MCP will make that task as easy as possible and they will be there if you need help. And, it won't cost you an arm and a leg (less than one session per month).
- Secteur d'activité : Psychologie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
no longer has any customer service
Publié le 25/06/2019
terrible can't get phone calls or emails answered
terrible can't get phone calls or emails answered
Avantages
I liked this company for many years and often referred friends to use it. But in the last few months the fees have gone up and I can no longer get a response to questions I would not recommend to anybody for the the hidden fees and no help at all
Inconvénients
Used to be a great company but no longer
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
MCP Is Wonderful!
Publié le 07/11/2018
Avantages
It is very user friendly and when it is not, they have a WONDERFUL customer support team that walks you through your issue and gets things done. I love that you can copy and paste your previous note so it saves some time on your documentation. I also love that you can bill electronically through the system- easy, simply, amazing!
Inconvénients
If you put in a payment and it was wrong you have to delete out the whole session and start over, not a huge deal, but it would be nice to be able to edit as things happen.
- Secteur d'activité : Psychologie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
My Clients Plus is awesome!
Publié le 05/11/2018
This is a great product and helps you organize your business easily.
This tool has been imperative...
This is a great product and helps you organize your business easily.
This tool has been imperative to the productivity and organization of my business.
Avantages
I like that all my information is safely stored in one place, and it is easy to access.
It keeps track of things I wouldn't have thought to keep track of in a professional, precise way.
I also believe their customer service to be outstanding.
Overall I believe this product to be worth EVERY cent.
Inconvénients
I have NO cons to report. Any challenges I've had was simply in getting to know the system which were easily resolved by the amazing customer service.