Avis clients sur Workshop Software

Customer tracking, service reminder reports, Repco Navigator integration, SMS reminder service, easy to add users.

Customers unable to respond to SMS, when customer and/or vehicles are deleted from the software - they still present on the service reminder report, Customers receive SMS reminders for vehicles that have been deleted from the system - I pay for those SMS also. Even limited access user's can see dashboard and $ figures - I feel this should only be visible to the admin. Have to start job in order to order in parts - then the booking is closed and unable to be modified. I trialled the 'inspections' add on, I feel this was not yet re-fined enough to be offered as a pay for service - Would have liked to see a beta and/or trial version. Unable to remove customers if added multiple times by mistake, if any processed invoices are attached.

Very user friendly for invoicing & general workshop management
& Staff have always been friendly.

MYOB integration - has some issues (mainly balancing with w/shop). Cust credits go to Trade creditors & we have to do journals? Support calls on this have been unanswered on occassion.
Reporting could be more specific, some don't have dates on them & we would like outstanding cust /suppliers balances with 30/60/90 days etc, we were unable to workout our top 20 customers etc for marketing purposes etc. Have made a few suggestions in previous support emails, but had no update.
Probably need a better setup training system from the start rather than relying on youtube help solely.
No Date/range on outstanding customer balances report . When balancing with MYOB I usually need to go back & get the outstanding balances - but i cant in workshop once the new month begins?.
Begin & end date on some reports month-date-year? US style (EG; Sales By payment method report) not a big deal but could be consistent across all reports.
Would love an Aged Trial Balance for Debtors/creditors 30/60/90 days ). It allows us to see what is owed to us or by us at a glance at any given time.
Supplier Balance Report - is it possible to have a date range (easier to check off with each suppliers statements at the end of month) & total balance (to include all credits) for that date range?
If credits arent allocated to an invoice, on the various reports (except cust outstanding balances) they dont show up in the overall balances.
No report on a make/model of a vehicle.

Very user friendly , nice clean look with very little clutter. They're always adding improvements and are open to suggestions. Having experienced hard drive failure, it's great to know all the information is cloud based so no more worrying about back ups etc. Plus you can access the program from anywhere in the world so it's easy to monitor things while you're away. The loan car option is an easy way to keep tabs on who and when your car was loaned out, for when the dreaded photo turns up in the mail.

There really is nothing to pick on. The only hurdle is getting to know your way around the program but the more you use it the easier it is. Not every feature will be relevant to every user but it's good to have options.

ease of finding products, search function is amazing

the fact that when you create a new product, when it goes across to myob, it does not take the description, therefore you have to do into myob and copy and paste description on every product you create.

All the feature was good and nice very easy to navigate and to understand highly recommended this to everyone

There is no missing because as per my observation all the feature that is very nice and understandable

We like that the service history on each product is kept for the customer, contractors are able to log in and check what units need servicing and recall invoices they may have misplaced. The recall system is invaluable in maintaining work during the quiet seasons.

The stock does not sync with Xero or our online webpage
(hard when using Xero first). Credits have to be manually added against invoices in Xero after allocating in W/S.

An easy to use program that makes business run smooth IF it worked as it should

Terrible customer support. Missing invoices that wont sync to MYOB, moved to Xero because Workshop Software told me that it was a MYOB problem. Paid Workshop software an additional $1100 to convert to Xero but only one days info came through. I have now had to pay my bookkeeper to sort out all our problems.

The fields available to record details regarding vehicle details, vehicle logs are excellent, user friendly
Very happy with the software and the updates that are always happening to improve the software. Different from using accounting based software

Es muy facil de trabajar, muy manejable este software, se mantiene siempre en pie y muy seguro.

Me ha gustado gran parte, en un futuro mejorar o ir mejorando con el tiempo para futuros proyectos.

Workshop software is a great one stop auto shop solution. The program is dynamic and always evolving to make workshop application easier and the daily operations smoother. We tried four systems for one month and 2 years ago choose workshop software. Whilst we don't utilize all features the systems we do are reliable and work faultlessly.

Evolving - new features and benefits always getting implemented. Workshop software have improved all areas we have ever had concern with, within one phone call.
Support - the support team are excellent and efficient
Value - the annual fee is minuscule in comparison with other POS systems and the service and product are outstanding.

I am a very happy workshop software user and would recommend to any mechanical workshop

From time to time the system can run very slowly, namely Friday afternoon between 5 - 6pm when we are at our busiest. It is from workshop software end as all other systems we use run at normal speed.

Otherwise no fault in system.

1/ very relevant updates
2/ easy to use
3/ friendly help staff
4/ company listens to the customers wants and updates as needed.
5/ price doesnt change
-can access info anywhere in world(i wish reporting was better with that though)

1/ reporting features are not good enough(needs to be specific)
2/ inspections should be printed on to one sheet, not multiple sheets.
3/ workshop software servers seem to slow down everyday around 3-5pm
4/ have to constantly clear chrome history when program has problems
5/ cant search for specific customer/ report info.
6/ if internet goes down, no way to use system from desktop
7/ cant customize jobsheets and invoices to suit our own systems, so they almost cant be used efficiently in our workshop.
8/ needs more integrations for nz based parts suppliers.(BNT, PARTMASTER) (repco not a trade orientated store in nz).

The program has the potential to be a great cost effective program for small businesses. The vehicle tracking is good, and the recent introduction of email log is good too.

There are some features that if added would make Workshop Software a great grogram for small businesses. It still is a bit clunky for a program that has been around for a while. The ability to customise Invoices and to edit processed invoices would make life so much easier for our business. Also if the App was abled to be used for booking parts in and out instead of only timesheets, would make business a lot more steamline and stop profit slipping throught the cracks. Also if it had the ability to update prices of parts from recent purchases would be good too.

Easy to use and teach new users. We can keep track of open jobs easier, if the job card goes missing it is easily picked up in job centre.

New features appear to be the priority. Bugs, or getting that new features to work properly come second. For example the app is un useable, although i am sure people buy in on this feature. To start jobs needs a minor overhaul. This is a very slow process. A start all today's jobs and create job cards would be great. The printed job cards also need work, they work but could be allot better.

The look ups and ease of use. Registration lookups. The product entry database is good too especially now it has been modified to include GST

The save feature where you loose data sometimes if saved in the wrong order. The print feature which seems to use a 3rd part application to print from. Sometimes I have to save the print file first. And lastly having to scroll to the bottom to save and having to scroll to the midsection to print Dont seen to be able to bulk enter products.

The software is fairly simple to use. This links with other programs such as Sage, MYOB, repco, xero, quickbooks and many more.

Too many glitches and not enough support from them to rectify the problems. Have denied problems in the past.
Seems like it was created by amateurs.

Workshop Software keeps adding great updates to the program to keep improving its features. It integrates with accounting programs to make life easier and its easy to use and teach to other employees.

From an accounting/book keeping perspective it has a lot to be desired. You can't make part payments after the invoice has been closed, you can't edit an invoice once its been closed, and you can't add workshop consumables or tools to the system unless you add them as a part. I think that there should be separate jobs you can open on an invoice where you can separate the parts and labour to each job.

Very little. It is cheap (matches its performance)

There are so many things that I asked to be addressed 10 months ago and I think none have been addressed. There are far too many mouse press actions to get what you need and you need to keep going in and out of sections of the program to achieve the result required. This is a very poor program to use. Not to mention the amount of times it actually goes offline.

Constant upgrades and improvements. Text and email reminders. Layout
excluding gst option
Easy to enter information
Easy to learn
Video showing how to do stuff

Not totally NZ appropriate
Too many options for transmission type
Reminder format unable to op out
Unable to delete un used products
Ungrades that happen with out notice or option to op in or out
Help desk hours
Printing procedure 5 steps 3 to many.
Doesn't auto save.

I like how everything is at your fingertips when doing invoices and quotes. i like how there are so many settings and functions that you can do pretty much everything you need to do. I like the integration of popular suppliers which cuts down time.

I don't like that there isn't a thing for warranty jobs - like there is no option for warranty. That would be the only thing that I like least.

I love how powerful this product is both from a business process perspective and a management reporting tool to analyse the business. It is very logical, intuitive and easy to use. You can use as many of the features as you need. The software takes a lot of the repetitive tasks out of your business processes and manages them in an elegant solution.

Haven't found anything I would consider a drawback.

Easy to use easy to integrate overall idea of software would work. Great that it integrates with xero.

Simple things not working causing us to have to move to another software package. Simple things such as invoices not adding up, mechanic reporting not working, clocked times not correct forcing us to manually check these things.