Avis clients sur Join It

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81 avis

- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Good Program
Publié le 19/02/2021
Great experience with the trial program and very responsive support!
Great experience with the trial program and very responsive support!
Avantages
Easy to set up and good,prompt help from support
Inconvénients
Could not customoze profile field to include a unique hyperlink. That's very important to us.
Réponse de Join It
Thank you for the kind words, Gil!
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Love this product
Publié le 10/04/2023
Amazing experience with customer support.
Amazing experience with customer support.
Avantages
Before Join It, managing memberships used to be such a hassle, but now everything's at my fingertips. I love how I can customize membership options for our members—different prices, durations, you name it! Plus, I can add custom fields to learn more about our members, like their favorite pool activities or snack preferences.One of the biggest improvements has been collecting annual dues. Payments are a breeze with Join It, and everything's transparent and secure. Members can pay online, and I get all the financial reports I need. No more chasing after people for dues or fumbling with cash and checks!Another amazing thing is the automated emails. Whether it's a friendly reminder to renew their membership or an update about a fun pool party, I can easily keep in touch with our members. They love the personalized digital membership cards too—it makes them feel like they're part of our special pool family.But what really won my heart was Join It's customer support. I'm not the most tech-savvy person, but their team was so patient and helpful. Whenever I had questions or needed a hand, they were there for me, and it felt like they truly cared about making things easier for our pool community.
Inconvénients
There is very little. The things that I would like to have seen was an ability to better manage the group accounts. Right now everything is at the row by row user level based on each record. It would be useful to be able to have the main membership viewer organize by membership owner so that each family unit was a line item rather than each person. It would be useful to have more batching operations at the family unit level. It would be useful to have an integrated survey functionality within the application as a part of the email templates. It would also be useful to be able to sell "day pass" memberships from the shopping cart, right now I have to setup Square separately to handle these transactions. All in all, I love your product
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Excellent Customer Service
Publié le 17/09/2020
Still in testing phase.
Still in testing phase.
Avantages
[SENSITIVE CONTENT HIDDEN] has done an excellent job in customer service. I appreciate all she has done.
Inconvénients
Still in testing phase. Nothing to report yet.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
a view from an old Garden
Publié le 04/03/2022
really positive and lots of support when you need it
really positive and lots of support when you need it
Avantages
Very simple and quick to use. We can train our front of house personnel to use it with ease. As a tiny heritage garden charity we did a lot of research initially and the low set up price was really crucial. We were very nervous about signing up to a US based company- a big jeopardy for us . But they were really approachable and very efficient. It never felt ,like we were too small to count, there was a lot of patience that so many of us were volunteers. The dashboard is really easy to use and to navigate. lots of in depth info about each member easily accessible. And it loads quickly too ! It took a bit of work to understand the jargon to set it up - but tha was mainly because we'd never had another membershipo system before. Its logical and visually appealing to work with
Inconvénients
A few irritations about joint memberships versus affiliated memberships and a bit more flexibility around length of membership etc would be good. For our size, needs and staff capacity I dont think there are many downsides
Réponse de Join It
Thank you so much for the kind words, Glynis! It's a pleasure supporting you and the Garden! As always, we're here if you need anything!
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
JoinIt works very well for our non-profit!
Publié le 27/10/2021
We have been very happy with the implementation of JoinIt. We look forward to further integrating...
We have been very happy with the implementation of JoinIt. We look forward to further integrating it into streamlining the member experience and providing more cross functional tracking once our Club returns to more normal post-COVID activities.
Avantages
We love the integration with Mailchimp and Eventbrite. But my favorite thing about JoinIt has been their amazing customer service. It made it so much easier to get set up and they are incredibly responsive. We're a very traditional non-profit that has been using manual processes for years. We were anticipating a much more difficult transition to the 21st century, but JoinIt made it surprisingly painless.
Inconvénients
There is a lack of flexibility in some areas, ie configuration of the payment page for new members. Also, there is some limitation in capabilities of the communication tools. But given the price entry point, these are minor issues and can be worked around with other tools.
- Secteur d'activité : Services d'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Review of Join It membership software
Publié le 16/04/2020
Join It has enabled me to gather meaningful data on my clients, eg where a new member heard about...
Join It has enabled me to gather meaningful data on my clients, eg where a new member heard about our services, which industry sector they are in, legal structure, etc, all of which helps me with our marketing plan. Any time I have wanted help, both [SENSITIVE CONTENT HIDDEN] have always been there to give me assistance, and they are also compiling a list of additional options that their customers have requested and they update me as and when there are new functions available.
Avantages
It was very easy to set up, and easy to amend features as we ourselves develop. It is very easy to use, gather relevant data and communicate with my customers. The customer support is superb. The quick help guides often have answers to my questions, and if not, then I can use the online chat support, and [SENSITIVE CONTENT HIDDEN] are excellent at getting back to me quickly and are always helpful.
Inconvénients
There is some limitation in separating out different user types, as at present there are some features that apply to all user types. I would also like more options to tailor the landing page, as at present it is very limited in what I can do with it. When I initially set it up, I had difficulty setting up our account with the financial company's software, that is used by Join It (however, Join It supported me with this, and I imagine this would be the case with all financial software companies).
Réponse de Join It
Thanks for the kind words -- and all the wonderful feedback so far! We look forward to shipping some of the requested features for you! :)
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great support and a killer product. JoinIt really helps our club and our members.
Publié le 16/01/2018
Avantages
When our fledgling club was looking for a billing tool to help us sign up members quickly, I found JoinIt during a frantic Google search session. It has been very impressive to see how fast the JoinIt product has grown over the last 15 months that my club has been using their product.
It was very easy to get my plans added to the system, connect to Stripe then start taking sign ups. In under 15 minutes we had a page online for folks to join our club.
Inconvénients
It would be great if the domain integration was more robust. Ideally we could actually use JoinIt to actually be our website, it is just so close. There are a few bugs yet with the Stripe integration, I am very happy to report that the founders do get it sorted out very quickly.
Réponse de Join It
Thank you for the kind words! And for being with us since the beginning! :)
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The Solution We Have Been Waiting For!
Publié le 20/03/2019
The initial attraction to Join It was the Eventbrite Integration. This is going to create big...
The initial attraction to Join It was the Eventbrite Integration. This is going to create big opportunities for us in creating and promoting events where memberships are included in the attendance cost.
The ease of syncing with SurveyMonkey and EventBrite and MailChimp, and others is huge benefit. We rely on board member/committee member volunteers for our non-profit to assist me with various tasks, and letting them work with these services they are used to from other things they do in their lives is a huge plus.
The initial best part of moving to Join It was the friendly, fast, and thorough assistance in migrating. We signed up for the Business plan, and it was money well-spent. It's so refreshing to find that. From the conference call explaining the service to me, to the migration itself, to helping me sort things out in the feature set, it has been delightful. I normally cringe at the thought of chat support. Not this time.
We used another membership management company, they were not friendly or responsive, took a long time to reply, had no integrations, and a clunky user interface that looked like it was written in Cold Fusion in 2001. Firing them and taking Join It live for our members made my day.
Avantages
It looks great, functions great, has all of the outside automated integrations we need, the pricing is very fair, and it is simply intuitive to use.
Inconvénients
I don't have any least likes about it at this point.
Réponse de Join It
Thanks, Mike! It's been a pleasure working with you! We're appreciative that you chose to work with us! :)
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fantastic. Saves me employing a member of staff for membership management!
Publié le 01/05/2018
Time savings and cost savings.
Time savings and cost savings.
Avantages
This software is so easy to set up and use. Makes it easy to keep track of members and makes mailings simple.
Inconvénients
I'm not sure yet about how to send invitations to prospective members. The instructions on how to do so are not obvious.
Réponse de Join It
Thanks so much! :)
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Tool to Manage our Young Professional Membership Group
Publié le 18/04/2019
Amazing support has kept our group with Join.it!
Amazing support has kept our group with Join.it!
Avantages
Great support
Deep set of integrations/automations
In depth customizations for each feature/function/automation
Inconvénients
Software could use some more advanced reporting.
Réponse de Join It
Much appreciated, John!
It's a pleasure supporting you. :)
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The Best Member Software Out There!
Publié le 21/12/2022
Join It has been the thing that has brought out start-up non-profit success. It has helped us be...
Join It has been the thing that has brought out start-up non-profit success. It has helped us be professional and on-board new members efficiently. It has easy implementation and our branding was achieve was immediately.
Avantages
This software is simple t& inexpensive!
Inconvénients
It takes time to learn all the features.
- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Upgrade for Your Membership or Organization!
Publié le 12/02/2020
Overall we are very pleased. This is the first membership software that works for our group.
Overall we are very pleased. This is the first membership software that works for our group.
Avantages
My team loves this system so much! I appreciate the new directory feature, but hoping it will expand even more. Love the finances and direct integration with EventBrite and Stripe! So seamless and makes life so easy to run reports and help members.
Inconvénients
The only challenge we had was with the system creating both an active and prospective member profile. So when members would login using the wrong email, it would create a duplicate account but not linked to their financial stuff. We finally turned off that feature.
Réponse de Join It
Thanks for the kind words, Janet! It's such a pleasure being able to work with you and your Organization! :)
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best for the Money
Publié le 26/06/2021
Nice
Nice
Avantages
Support is very helpfull. Simple to check active member. Hooks up to Mailchimp
Inconvénients
Date of birth with no year. Have all fields on for required.
- Secteur d'activité : Défense et aérospatiale
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Evaluate this One For Sure
Publié le 23/07/2020
Simply put, I couldn't be more pleased.
Simply put, I couldn't be more pleased.
Avantages
I spent around 2 months doing evaluations of this type of solution. For the size and type group we represent, this is the answer! The User Interface is well organized, and just makes sense! Doesn't contain a lot of features that we won't use.
Support is the absolute BEST I encountered. No waiting up to 24 hours for an email response. Their use of the chat "Intercom" solution was immediately responsive.
Inconvénients
Wish it had an embedded Event Manager.
Minor - Arrangement of Custom Fields for the signup form is a bit awkward, but manageable.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Curvy Riders Membership Software
Publié le 01/06/2020
When I had technical problems very recently, I was lucky enough to have [SENSITIVE CONTENT HIDDEN]...
When I had technical problems very recently, I was lucky enough to have [SENSITIVE CONTENT HIDDEN] on the other end of my email conversation. She was just amazing and so helpful with her suggestions to work through my problem. She went above and beyond and was readily available all of the time. I have also had occasion to speak to [SENSITIVE CONTENT HIDDEN] on email and she also has been so helpful.
Avantages
This software is so easy to use, however there are times I have a problem or two. It is user friendly and easy to understand.
Inconvénients
There is a function to send out emails to our members, but no facility to save a copy of the email in the system. We do have a work around though which is really helpful.
Réponse de Join It
It's been a pleasure working with you, Maureen!
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Good but takes some getting used to
Publié le 12/07/2021
Very useful once you figure out its quirks.
Very useful once you figure out its quirks.
Avantages
Easy to use once you get the hang of it.
Inconvénients
Sometimes it’s not very intuitive. Also, when searching the database you have to reset the parameters every time. Makes it very time consuming
It’s not very adaptable. Users write in about desired updates and features but JoinIt takes a long time to implement them, if at all.
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Using Join it to manage society members
Publié le 18/02/2019
JoinIt allows us to use our data to accelerate our membership experience. The team has been super...
JoinIt allows us to use our data to accelerate our membership experience. The team has been super supportive and helpful with quick replies. Really feel like a valued customer.
Avantages
JoinIt has been a fantastic asset since we first began using the product 2 years ago. It allows us to easily manage memberships without having to handle and document cash. The integrations is what really makes this platform, allowing us to use our membership data in meaningful ways.
Inconvénients
A few more integrations and an API would allow us to really get the most out of JoinIt.
Réponse de Join It
Thanks for the kind words! It's been such a pleasure working with you! :)
Looking forward to serving you for years to come!
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great program for Non-profit organization
Publié le 20/03/2020
Avantages
We are a small nonprofit with limited budget and no in house computer person. I'm a retired doctor and volunteered to try the program. It is simple to set up, flexible enough for our needs, and it synchs with MailChimp, QuickBooks, EventBrite as well as our website. Most important, however, is the incredibly excellent customer service available via chat. I can ask dumb questions and they're answered promptly. There has been much hand holding (from a distance), but I've got it doing what we've wanted to do for several years - have a members' data in a full functioning database that allows us to keep track of memberships, automates renewals, automates accounting, and streamlines our volunteering activities.
Inconvénients
Some features, like a hard coded link to our web page, can not be removed from standard templates.
Réponse de Join It
Thanks for the kind words, Philip! It's a pleasure working with you!
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Join it provided great customer support.
Publié le 19/04/2022
Avantages
Different categories of membership allows free membership for those who can afford to be a supporter, as well as categories of supporters.
Inconvénients
The email formatting is a bit clunky and not easy to use.
Alternatives envisagées
MailchimpPourquoi passer à Join It
Join it offers more features.Réponse de Join It
Thanks for choosing Join It, Ann! It's been a pleasure supporting you so far, and we look forward to working together!
- Secteur d'activité : Organisme politique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very impressed
Publié le 13/05/2021
We are still using the free trial, but our evaluation is almost complete. The team at Join IT has...
We are still using the free trial, but our evaluation is almost complete. The team at Join IT has been super helpful whenever we had questions and helped us figure out how to handle some of our more complex situations.
Avantages
Ease of use, flexibility, excellent customer support.
Inconvénients
A few workarounds had to be made to accommodate our needs but the system is flexible enough that we were able to do what we needed to do.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Exemplary service and easy to use!
Publié le 11/11/2021
It's been wonderful. The customer service is exemplary. Although it's been online only, every...
It's been wonderful. The customer service is exemplary. Although it's been online only, every representative have been so helpful
Avantages
Easy to use and navigate. Very user friendly!
Inconvénients
Would love to speak to a live person when experiencing severe tech challenges or issues.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Just started and already love it
Publié le 14/11/2019
We've been tracking our members in spreadsheets, notebooks, homemade access databases for years....
We've been tracking our members in spreadsheets, notebooks, homemade access databases for years. Such a pain! We recently revamped our website and started using Eventbrite, which integrates with Join It. SUCH a difference in member management. The automation and renewal features are amazing! Certainly making my life easier.
Avantages
Automation features and renewal reminders
Inconvénients
Had to open a Stripe account instead oof using paypal
Réponse de Join It
Thanks for the kind words, Kate! It's a pleasure working with you and the Brightside Up community! We look forward to supporting you!
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent membership management choice
Publié le 28/02/2020
Particularly noteworthy is Join It's superb customer support, including on-line articles, and...
Particularly noteworthy is Join It's superb customer support, including on-line articles, and especially prompt individual support.
Avantages
Join It is easy and intuitive to use, with essential features to manage membership for a smallish community organization.
Inconvénients
In our experience, no essential function is missing.
Réponse de Join It
Thanks for the kind words, Maygene! We love to hear that our customers appreciate our support because we love working with you as well! :)
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Helpful and efficient support
Publié le 30/04/2021
As we have not fully integrated yet can only comment on the tremendous level of support from that...
As we have not fully integrated yet can only comment on the tremendous level of support from that team.
Avantages
We are about to bulk import from our current excel. This will be much more user friendly.
Inconvénients
Not applicable as not fully using yet. Bulk import expected soon.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent program
Publié le 11/10/2019
Easy to set up a membership site!
Easy to set up a membership site!
Avantages
Cost, ease of use, functionality, accessibility.
Inconvénients
Sorry, it has been great, thanks to their help.
Réponse de Join It
It's been a pleasure working with you, Carl!
Welcome aboard! :)