Avis clients sur Naverisk

Produce is consistent and reliable, we really like that it notifies us straightaway when devices go offline or there are Critical Issues.

Would like more integration into Microsoft 365, Azure AD and Endpoint Manager (Intune)

The Tech support is amazing. No matter who picks up your ticket they can answer your question almost immediately. The platform is for the most part easy to use. It does almost everything we could need as an MSP and even some things we never thought of. The price is almost unbeatable. We are a startup and looked at Labtech and Kaseya and they wouldn't even talk with me until I had a specific number of clients for commit.

My biggest con would be that there is no built in 3rd party patching. There is a work around but you have to purchase a separate product then run scripts to integrate it into Naverisk. This is something that should be a firm integrated piece of the platform. My other con is that the PSA is very generic and doesn't really do much. It seems they added a few labels (sales queue, PR) and named it a PSA. We don't use it at all, we use a third party. My last CON is the built in SNMP capabilities are worthless. It would be nice if Naverisk could be our entire platform but again we had to go outside to a 3rd party in order to get the type of SNMP monitoring that we need.

It has a ton of features and can provide quite a number of benefits if they are used

The interface is too busy and for all the features, you get lost in them and only end up using a handful. Too much digging is required to have things at the forefront of your display. It's information overload.

Been using Naverisk for 6 years +.
2,500+ Windows, Linux, Mac devices being managed.
Just signed up to another 3 +s contract term.

The development process isn't as smooth but it is getting better so I am looking forward to what they are bringing to 2019R2 & 2019 R3.

Pros? Loads.. The speed of which data is updated to the server, for example, the performance monitor. It's pretty much Realtime data.
All in all, it took about 15 minutes to set up the Naverisk server, after setting Windows and SQL server to the necessary specs. The layout is pretty intuitive. Our set up was On Prem, so the customisation ability was really good. Full HTML access to customise response emails etc. Critical bug fixes are issued immediately. Non essential tweaks, and features are generally sent out on their quarterly major update releases.

Well, these aren't necessarily CONs, but there are, as will ALL products, some issues. But these issues are dealt with accordingly.. If the issue is a technical issue, then the 24/7 support team respond almost immediately.. usability issues are sent on to their dev/product team for review..

Customization: The ability to automate (script packs, automation rules, scheduler triggers) and tailor (custom roles) the solution to meet exactly the needs of each client. The emphasis on functionality. The large range of features (Patching, SNMP, Scheduler) that help make this tool indispensable to our organization.

The monthly billing is still a manual process (instead of being automated based on agent use). Lack of console for Macintosh, lack of HTML5 remote access tools.

Comes with all features enabled with a clear and simple interface! Multi tenant console for MSP is a great feature to enable sub resellers and customers. Great to see Naverisk has stayed focused on the core offering!

SNMP Support is sadly lacking across many versions and this would complete the monitoring ability of this product! Essential to get this fixed ASAP as this has never worked satisfactorily!

Single browser, everything in one dashboard. patch management, all the device info is easy to access, live chat, smnp, history, alerts, it really is a one stop show

Look and style, it would be nice to see it modernised. this is me being particularly picky.
I'd also like to see some improvements in SMNP, it would be better if there was a bigger pool of common devices, such as HP ProCurve switches, routers etc.

The constant updates and bolt on's of new modules that allow for more and more control of systems monitored. The support of the software is top notch, their team is amazing.

The granularity of reporting could be improved a bit, without the need of having someone on my end to do database pulls.

It's the balance between the number of features vs ease of use. Not bloated like some of the competition. Speed of Agent Deployment, Remote Control and Accepts the wide variety of general scripts.

User Interface could be better. Some of the built-in reports are not adequate for our compliance needs.

Creating projects and adding multiple users to a ticket.
The various reporting function that are available.
Being able to create script packs.
Console option when viewing a device.
All the device information that pulls through.

Its very difficult to find an old ticket.

The seemless integration with Splashtop is fantastic. I also love the hardware and software inventory.

Navigation of the workflow (what is where) takes some getting used to. Not as intuitive as other products yet works really well

I like how this software makes working so much easier and efficient by managed all compnay devices neatly and having instant remote via splashtop or rdp

sometimes the devices would show offline when they are on but this is minor and a restard sorts this

The complete overview of the Customers Networks/Devices in one screen.
Integration of remote control software. Single click on device to access computer remotely.
Choose which remote control software to be used.
Windows and 3th party Patching

Bugs are solved in next releases so you have to wait for a few month.

Product once up and running self heals and easy to monitor any issues. Flexible config. being able to add your own monitoring is a big help

Initial interface maybe doesnt look as slick as other more expensive options out there but the product does every we need it to

CMDB, PSA & Monitoring in one is just easy to have and easy to use

Sometimes there are some minor bugs, however it not mentionable

The device and scheduling tabs are so handy in regards connecting into devices and having tasks and scripts ran at certain times.

The UI is a little clunky and views could be improved for device monitoring.

the RMM agent is amazing with the features

the portal is not friendly user.
the portal is a bit old.
training is missing in the portal and the "information"help button.

The ease of access to any of the machines that naverisk is installed on as well as the monitoring

It could have support for more software to be attached to it but I guess that part of the development

Naverisk is a comprehensive RMM solution with a rich feature set which continues to improve. Naverisk support is very good and the ability to deal with real people makes a refreshing change. Our engineers like the fact that it is easy to use and with the ticketing system and excellent remote access capabilities, it has become our primary tool for supporting our clients.

The dashboard can be a bit busy and it takes time to get it properly configured, but it is worth the effort.

What really clinched it for me was the fact that everything is in real time. No polling endpoints every few minutes like some other systems.
Interfaces well with Xero (for accounting) to make billing a breeze.
Lots of remote control options depending on the situation.
Clearly laid out interface. Easy to find everything.

Out of the box, alerting is a little verbose. Easily customised though.

We find that the Naverisk platform is by far one of the best MSP tools we use the fact you can have it as a on-prem solution is a great benefit from us as it is completely under our own control.

The only negative if you can call it that is that is the design is a bit old fashioned and could do with a refresh.

It is full of useful features that save you time either sitting infront of the target PC or connecting through remote desktop.

It can be difficult to figure out which report will get you the intended data you need. The UI can also be difficult to work with as changing settings can be on a sub-client basis which has cause trouble in the past.