Naverisk

4,8 (94)
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Surveillance à distance et gestion pour les prestataires d'infogérance

Note globale

4,8 /5
(94)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,6/5
Simplicité d'utilisation
4,6/5
Support client
4,8/5

96%
des utilisateurs recommandent cette application
Classer par

94 avis

Chris
Chris
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Naverisk PSA and RMM

Publié le 16/06/2022

Naverisk have been really supportive with questions or any issues we've had and always responded...

Naverisk have been really supportive with questions or any issues we've had and always responded promptly but also been proactive in making us aware of new features too.

Avantages

Produce is consistent and reliable, we really like that it notifies us straightaway when devices go offline or there are Critical Issues.

Inconvénients

Would like more integration into Microsoft 365, Azure AD and Endpoint Manager (Intune)

Glynn
Glynn
Note globale
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Amazing tech support. Those guys are quick and very knowledgeable.

Publié le 17/01/2018

We use this software everyday to manage and maintain our clients end devices as well as for...

We use this software everyday to manage and maintain our clients end devices as well as for ticketing.

Avantages

The Tech support is amazing. No matter who picks up your ticket they can answer your question almost immediately. The platform is for the most part easy to use. It does almost everything we could need as an MSP and even some things we never thought of. The price is almost unbeatable. We are a startup and looked at Labtech and Kaseya and they wouldn't even talk with me until I had a specific number of clients for commit.

Inconvénients

My biggest con would be that there is no built in 3rd party patching. There is a work around but you have to purchase a separate product then run scripts to integrate it into Naverisk. This is something that should be a firm integrated piece of the platform. My other con is that the PSA is very generic and doesn't really do much. It seems they added a few labels (sales queue, PR) and named it a PSA. We don't use it at all, we use a third party. My last CON is the built in SNMP capabilities are worthless. It would be nice if Naverisk could be our entire platform but again we had to go outside to a 3rd party in order to get the type of SNMP monitoring that we need.

Kevin
Note globale
  • Secteur d'activité : Réseaux informatiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

There is too much of a good thing

Publié le 21/09/2022

I feel I really never used it to its full potential because it just wasn't intuitive enough and...

I feel I really never used it to its full potential because it just wasn't intuitive enough and presented too much at a time that important information was lost in the noise.

Avantages

It has a ton of features and can provide quite a number of benefits if they are used

Inconvénients

The interface is too busy and for all the features, you get lost in them and only end up using a handful. Too much digging is required to have things at the forefront of your display. It's information overload.

Peter
Peter
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Product love using it

Publié le 28/08/2019

Avantages

Been using Naverisk for 6 years +.
2,500+ Windows, Linux, Mac devices being managed.
Just signed up to another 3 +s contract term.

Inconvénients

The development process isn't as smooth but it is getting better so I am looking forward to what they are bringing to 2019R2 & 2019 R3.

Réponse de Flowingly

Hi Peter. Thanks for taking the time to submit a review. It's great to hear that you love using Naverisk. Thanks for the feedback on the development process. This is something we have been putting a lot of work into and you will see some big improvements in future. We're looking forward to releasing 2019 R2 shortly and we'd love to hear your feedback on the forum!

Doug
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Well, that was easy

Publié le 13/05/2020

Avantages

Pros? Loads.. The speed of which data is updated to the server, for example, the performance monitor. It's pretty much Realtime data.
All in all, it took about 15 minutes to set up the Naverisk server, after setting Windows and SQL server to the necessary specs. The layout is pretty intuitive. Our set up was On Prem, so the customisation ability was really good. Full HTML access to customise response emails etc. Critical bug fixes are issued immediately. Non essential tweaks, and features are generally sent out on their quarterly major update releases.

Inconvénients

Well, these aren't necessarily CONs, but there are, as will ALL products, some issues. But these issues are dealt with accordingly.. If the issue is a technical issue, then the 24/7 support team respond almost immediately.. usability issues are sent on to their dev/product team for review..

Jonathan
Jonathan
Note globale
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Naverisk takes care of the "Managed" in MSP

Publié le 12/01/2018

Avantages

Customization: The ability to automate (script packs, automation rules, scheduler triggers) and tailor (custom roles) the solution to meet exactly the needs of each client. The emphasis on functionality. The large range of features (Patching, SNMP, Scheduler) that help make this tool indispensable to our organization.

Inconvénients

The monthly billing is still a manual process (instead of being automated based on agent use). Lack of console for Macintosh, lack of HTML5 remote access tools.

Hendrik
Hendrik
Note globale
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

This is the most complete RMM I have used right out of the box. Comes with all features...

Publié le 04/01/2018

Daily alerts and monitoring of our customers facilities as well as a central ticket system.

Daily alerts and monitoring of our customers facilities as well as a central ticket system.

Avantages

Comes with all features enabled with a clear and simple interface! Multi tenant console for MSP is a great feature to enable sub resellers and customers. Great to see Naverisk has stayed focused on the core offering!

Inconvénients

SNMP Support is sadly lacking across many versions and this would complete the monitoring ability of this product! Essential to get this fixed ASAP as this has never worked satisfactorily!

Tim
Tim
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Excellent product, we use it daily and moved from Solar Winds very happy

Publié le 30/01/2018

Avantages

Single browser, everything in one dashboard. patch management, all the device info is easy to access, live chat, smnp, history, alerts, it really is a one stop show

Inconvénients

Look and style, it would be nice to see it modernised. this is me being particularly picky.
I'd also like to see some improvements in SMNP, it would be better if there was a bigger pool of common devices, such as HP ProCurve switches, routers etc.

Ben
Ben
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Awesome

Publié le 05/01/2018

The ability to manage all our clients machines and monitor usage centrally.

The ability to manage all our clients machines and monitor usage centrally.

Avantages

The constant updates and bolt on's of new modules that allow for more and more control of systems monitored. The support of the software is top notch, their team is amazing.

Inconvénients

The granularity of reporting could be improved a bit, without the need of having someone on my end to do database pulls.

Sri
Sri
Note globale
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Value for the money. Personalized Customer Service.

Publié le 04/01/2018

Automating management of distributed client devices.

Automating management of distributed client devices.

Avantages

It's the balance between the number of features vs ease of use. Not bloated like some of the competition. Speed of Agent Deployment, Remote Control and Accepts the wide variety of general scripts.

Inconvénients

User Interface could be better. Some of the built-in reports are not adequate for our compliance needs.

Rene
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Naverisk

Publié le 24/11/2023

Avantages

Creating projects and adding multiple users to a ticket.
The various reporting function that are available.
Being able to create script packs.
Console option when viewing a device.
All the device information that pulls through.

Inconvénients

Its very difficult to find an old ticket.

Matt
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Naverisk Saved my business

Publié le 15/12/2022

Naverisk was the one stop shop for my MSP business. Remote support, Patch Management and a Help...

Naverisk was the one stop shop for my MSP business. Remote support, Patch Management and a Help Desk Ticket system all in one.

Avantages

The seemless integration with Splashtop is fantastic. I also love the hardware and software inventory.

Inconvénients

Navigation of the workflow (what is where) takes some getting used to. Not as intuitive as other products yet works really well

Joshua
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

the best remot emonitoring software about

Publié le 25/04/2022

amazing product that i would recommend to any business

amazing product that i would recommend to any business

Avantages

I like how this software makes working so much easier and efficient by managed all compnay devices neatly and having instant remote via splashtop or rdp

Inconvénients

sometimes the devices would show offline when they are on but this is minor and a restard sorts this

Jurgen
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Naverisk is the best RMM software there is on the market

Publié le 06/05/2022

Very good!. I have seen and used a lot of RMM products but this is BY FAR the best one.

Very good!. I have seen and used a lot of RMM products but this is BY FAR the best one.

Avantages

The complete overview of the Customers Networks/Devices in one screen.
Integration of remote control software. Single click on device to access computer remotely.
Choose which remote control software to be used.
Windows and 3th party Patching

Inconvénients

Bugs are solved in next releases so you have to wait for a few month.

Alternatives envisagées 

Atera, Kaseya VSA, NinjaOne et ManageEngine Endpoint Central

Pourquoi choisir Naverisk 

Many bugs, slow, expensive. Just bad

Pourquoi passer à Naverisk

The best overview in just one screen.
Phil
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Naverisk Review

Publié le 22/06/2021

While there were bumps in the road and the software was not always the best or without issues, they...

While there were bumps in the road and the software was not always the best or without issues, they have always been worked out and [SENSITIVE CONTENT HIDDEN] team has been great working through everything.

Avantages

Working with the Naverisk development team through the years to help them get to where they are at. Having them build in many of the features we asked for over the years was very helpful.

Inconvénients

Project Management and Cloud Spaces modules, both are rather useless to us.

Lee
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Naverisk is well worth the money

Publié le 08/06/2022

Self healing alerts for services and issues where applicable is a big help and the alerting and...

Self healing alerts for services and issues where applicable is a big help and the alerting and console highlights anything that needs manual attention

Avantages

Product once up and running self heals and easy to monitor any issues. Flexible config. being able to add your own monitoring is a big help

Inconvénients

Initial interface maybe doesnt look as slick as other more expensive options out there but the product does every we need it to

Brian
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

All-in-one

Publié le 05/07/2022

Avantages

CMDB, PSA & Monitoring in one is just easy to have and easy to use

Inconvénients

Sometimes there are some minor bugs, however it not mentionable

Alternatives envisagées 

SolarWinds Service Desk et Autotask PSA
Liam
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Briliant Product

Publié le 11/05/2022

Naverisk has made life supporting multiple customers so easy with the customers section keeping pcs...

Naverisk has made life supporting multiple customers so easy with the customers section keeping pcs seperate from each other eliminating any accidental connections. Deploying naverisk is easy too.

Avantages

The device and scheduling tabs are so handy in regards connecting into devices and having tasks and scripts ran at certain times.

Inconvénients

The UI is a little clunky and views could be improved for device monitoring.

Kamal
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Good RMM Solution

Publié le 07/07/2022

so far it is a very good RMM solution.

so far it is a very good RMM solution.

Avantages

the RMM agent is amazing with the features

Inconvénients

the portal is not friendly user.
the portal is a bit old.
training is missing in the portal and the "information"help button.

Matt
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Naverisk makes my job much easier

Publié le 08/06/2022

Avantages

The ease of access to any of the machines that naverisk is installed on as well as the monitoring

Inconvénients

It could have support for more software to be attached to it but I guess that part of the development

Allan
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Naverisk RMM

Publié le 18/08/2019

Avantages

Naverisk is a comprehensive RMM solution with a rich feature set which continues to improve. Naverisk support is very good and the ability to deal with real people makes a refreshing change. Our engineers like the fact that it is easy to use and with the ticketing system and excellent remote access capabilities, it has become our primary tool for supporting our clients.

Inconvénients

The dashboard can be a bit busy and it takes time to get it properly configured, but it is worth the effort.

Réponse de Flowingly

Hi Allan. First off, thanks for taking the time to post this review. It's great to hear that our support team are proving very helpful, as this is something we pride ourselves on. Feedback from our users is essential to making Naverisk a better tool for MSPs and IT Pros. We're always keen to discuss how we could further refine the dashboard, so make sure to raise it on the Naverisk forum.

Richard
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Everything you need for your MSP business

Publié le 01/06/2022

Does the job perfectly. Easy company to deal with. Support is excellent.

Does the job perfectly. Easy company to deal with. Support is excellent.

Avantages

What really clinched it for me was the fact that everything is in real time. No polling endpoints every few minutes like some other systems.
Interfaces well with Xero (for accounting) to make billing a breeze.
Lots of remote control options depending on the situation.
Clearly laid out interface. Easy to find everything.

Inconvénients

Out of the box, alerting is a little verbose. Easily customised though.

Mark
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Naverisk

Publié le 20/04/2022

Naverisk is easy to use and the support is outstanding, there is also a solid upgrade environment...

Naverisk is easy to use and the support is outstanding, there is also a solid upgrade environment and feature requests from users are listened to and acted upon.

Avantages

We find that the Naverisk platform is by far one of the best MSP tools we use the fact you can have it as a on-prem solution is a great benefit from us as it is completely under our own control.

Inconvénients

The only negative if you can call it that is that is the design is a bit old fashioned and could do with a refresh.

Leon
Note globale
  • Secteur d'activité : Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing software

Publié le 16/07/2022

I think the platform is great. I'd reviewed/had some free trials of a number of other platforms,...

I think the platform is great. I'd reviewed/had some free trials of a number of other platforms, whilst they boast about their flashing interface, they don't come anywhere near to the functionality that Naverisk offers.

Avantages

The platform was so easy to deploy, in a little under a day, it was set up and ready to deploy to all endpoints.

Inconvénients

The alerts we receive for support tickets can be a little overwhelming.

Max
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

An IT technicians perfect tool for RMM

Publié le 31/01/2021

It has helped me and my colleagues audit large numbers of machines with a variety of parameters,...

It has helped me and my colleagues audit large numbers of machines with a variety of parameters, saving both time for you and the client as it can usually be done without the clients intervention.

Avantages

It is full of useful features that save you time either sitting infront of the target PC or connecting through remote desktop.

Inconvénients

It can be difficult to figure out which report will get you the intended data you need. The UI can also be difficult to work with as changing settings can be on a sub-client basis which has cause trouble in the past.