Avis clients sur Naverisk

Comes with all features enabled with a clear and simple interface! Multi tenant console for MSP is a great feature to enable sub resellers and customers. Great to see Naverisk has stayed focused on the core offering!

SNMP Support is sadly lacking across many versions and this would complete the monitoring ability of this product! Essential to get this fixed ASAP as this has never worked satisfactorily!

It has Remote Control, Monitoring, Patching, etc all the RMM features you'd be looking for. Even backups!

The free remote control software "Splashtop" has given us some issue but they are easily resolved.

It has a ton of features and can provide quite a number of benefits if they are used

The interface is too busy and for all the features, you get lost in them and only end up using a handful. Too much digging is required to have things at the forefront of your display. It's information overload.

What really clinched it for me was the fact that everything is in real time. No polling endpoints every few minutes like some other systems.
Interfaces well with Xero (for accounting) to make billing a breeze.
Lots of remote control options depending on the situation.
Clearly laid out interface. Easy to find everything.

Out of the box, alerting is a little verbose. Easily customised though.

Product once up and running self heals and easy to monitor any issues. Flexible config. being able to add your own monitoring is a big help

Initial interface maybe doesnt look as slick as other more expensive options out there but the product does every we need it to

Naverisk is a great asset to our company, allowing us to utilize a single program to maintain, service, monitor and patch our client systems as well as manage the support and service tickets.

The on premise documentation for the Naverisk System upgrade procedures could be a little more explanatory, or the upgrade procedure could be more automated

The software is great and Windows support is strong and fully featured. The remarkable customer support was my favourite thing about it though, being able to get an answer to a question in a few minutes by email is something I haven't seen with any other RMM.

The Mac client seems unreliable but that seems to be the case with every RMM I have tried so that's probably a Mac thing.

Customization: The ability to automate (script packs, automation rules, scheduler triggers) and tailor (custom roles) the solution to meet exactly the needs of each client. The emphasis on functionality. The large range of features (Patching, SNMP, Scheduler) that help make this tool indispensable to our organization.

The monthly billing is still a manual process (instead of being automated based on agent use). Lack of console for Macintosh, lack of HTML5 remote access tools.

We find that the Naverisk platform is by far one of the best MSP tools we use the fact you can have it as a on-prem solution is a great benefit from us as it is completely under our own control.

The only negative if you can call it that is that is the design is a bit old fashioned and could do with a refresh.

Naverisk offers many features so as to ease up different tasks, however Remote control, Scripting, Network Monitoring, Schedulers, Dashboard and Asset Management are incomparable.

Naverisk is a very powerful tool which provides a complete infrastructure solution in a very efficient way so yes there is a room for improvement for everything but I can't see any cons in the Naverisk service.

Pros? Loads.. The speed of which data is updated to the server, for example, the performance monitor. It's pretty much Realtime data.
All in all, it took about 15 minutes to set up the Naverisk server, after setting Windows and SQL server to the necessary specs. The layout is pretty intuitive. Our set up was On Prem, so the customisation ability was really good. Full HTML access to customise response emails etc. Critical bug fixes are issued immediately. Non essential tweaks, and features are generally sent out on their quarterly major update releases.

Well, these aren't necessarily CONs, but there are, as will ALL products, some issues. But these issues are dealt with accordingly.. If the issue is a technical issue, then the 24/7 support team respond almost immediately.. usability issues are sent on to their dev/product team for review..

Naverisk is a comprehensive RMM solution with a rich feature set which continues to improve. Naverisk support is very good and the ability to deal with real people makes a refreshing change. Our engineers like the fact that it is easy to use and with the ticketing system and excellent remote access capabilities, it has become our primary tool for supporting our clients.

The dashboard can be a bit busy and it takes time to get it properly configured, but it is worth the effort.

It is full of useful features that save you time either sitting infront of the target PC or connecting through remote desktop.

It can be difficult to figure out which report will get you the intended data you need. The UI can also be difficult to work with as changing settings can be on a sub-client basis which has cause trouble in the past.

Working with the Naverisk development team through the years to help them get to where they are at. Having them build in many of the features we asked for over the years was very helpful.

Project Management and Cloud Spaces modules, both are rather useless to us.

Single browser, everything in one dashboard. patch management, all the device info is easy to access, live chat, smnp, history, alerts, it really is a one stop show

Look and style, it would be nice to see it modernised. this is me being particularly picky.
I'd also like to see some improvements in SMNP, it would be better if there was a bigger pool of common devices, such as HP ProCurve switches, routers etc.

Simple to deploy with support throughout. Provides a quick and easy way to manage many of the daily IT requirements of business for you and your customers. Fast and responsive support.

Push authentication for MFA would be an improvement on Google Authenticator code input at each login...

The constant updates and bolt on's of new modules that allow for more and more control of systems monitored. The support of the software is top notch, their team is amazing.

The granularity of reporting could be improved a bit, without the need of having someone on my end to do database pulls.

Ease of Use, Value for Money, Support Personal, Functionality, Complete RMM, Patch Management. Completely White Labelable

Needs a Mobile APP. Lack of communication when purchased by ECI software. Hopefully, now REP have it back

the ability to clearly see the performance of the device at a glance: How long has the device been powered on, latest patches, NIC usage.

the interface to quickly find a particular device is a bit cumbersome

Simple to use and feature rich. It also has alot of customisation options. Support is always on hand to help with any issues.

would like faster feature implimentation, and an easier process to setup scripts. slight bug with custom views not resetting when selecting a different company.

User Friendly, remote management, automation

Uninstall (sometimes the installation gets corrupted and the devices go offline)

Devices Management, reporting, remote management.
Ease of use and implementation was pretty simple.

Would be good to have a mobile application so I can complete time entries from my phone , ipad etc.

The platform was so easy to deploy, in a little under a day, it was set up and ready to deploy to all endpoints.

The alerts we receive for support tickets can be a little overwhelming.

With Naverisk RMM and PSA software I found it highly useful when it came to managing clients and their hardware. I could monitor performance of all the hardware and schedule software and patch releases. This allowed me to be much more reactive to any faults rather then proactive. In conjunction with its support system and remote management I found that I could maintain my clients needs from the one platform. In addition the support that is provided by Naverisk, from my BDM to the support staff, I would highly recommend Naverisk to any business looking at maximizing their efficiency at a very good cost.

In general I have very little negative aspects to point out regarding the Naverisk software with the only relatively small downside being that monitoring website status, whether it was up and running required slight customization.

Easy to use, fast interface. quick setup, good support

integration with 3rd party ticketing systems, RMM non Splashtop connections. AV did not like the installers, had to whitelist.