Navan

4,6 (195)
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La gestion simplifiée des voyages d'affaires et des notes de frais

Note globale

4,6 /5
(195)
Rapport qualité-prix
4,2/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,5/5
Support client
4,5/5

91%
des utilisateurs recommandent cette application
Classer par

195 avis

Morgane
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Très bon outil de réservation de voyage, gain de temps assuré !

Publié le 07/12/2023

Avantages

La réservation se fait en quelques clics, tout est paramétré par notre entreprise, et c'est très simple de retrouver ensuite les factures. Possibilité également de réserver des chambres d'hôtel pour plusieurs !

Inconvénients

le temps de chargement de l'app peut parfois être un peu long !

annabelle
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Arnaque

Publié le 07/12/2022

Catastrophique

Catastrophique

Avantages

Aucun, rien à dire, tout est mauvais, de la plateforme elle même au SAV

Inconvénients

Tripactions est un revendeur frauduleux. J'ai fait une réservation d'un hotel très couteux via leur plateforme. Mon manager n'a pas pu valider cette demande dans les 24heures. Elle a donc été automatiquement annulée et débitée. En appelant l'hotel, ils m'ont confirmé que Tripactions avait annulé la réservation, dans les délais impartis par l'hotel qui ne procédait à aucune rétention financière. C'est donc Tripactions qui a gardé l'intégralité de la somme et a refusé de trouver une solution pour me loger.

Jason
Jason
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

A developing product that consolidates reporting for business travel.

Publié le 31/01/2018

Knowing where employees are traveling ahead of time has been very beneficial.

Knowing where employees are traveling ahead of time has been very beneficial.

Avantages

The product has improved dramatically over the past year, and the company continues to put resources towards additional improvements. The main benefit is consolidating reporting for business travel while also giving an employees an incentive to save money.

Inconvénients

The platform is still a work-in-progress, so some of the UI takes getting used to. Sometimes I question the pricing as it will be higher than other travel websites, especially for international travel.

Stephanie
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best travel software I've used

Publié le 23/07/2019

A+

A+

Avantages

Customer service is likely one of the best things TripActions has to offer. Whenever a flight gets delayed/cancelled or something is going on they always let me know before the airline even does.

Plus it's great to get Amazon credit for booking within the company asks. Product is easy to use and never gives me headaches like Concur used to do.

Inconvénients

Nothing really comes to mind if I'm being honest.

Joy
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Not my first or second choice

Publié le 16/09/2024

I requested my employer to stop using Navan because it was not reliable in choosing the best...

I requested my employer to stop using Navan because it was not reliable in choosing the best pricing and the most efficient and reliable flights.

Avantages

I didn't like anything about the app, and only used it when mandated by my employer.

Inconvénients

Navan chose very inconvenient flight routes but most importantly, Navan did not always choose the best pricing. Combining layovers and unreliable carriers with higher prices than I could find on my own led me to ask my employer to skip the usage of Navan.

Tomi
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

SO easy to use!

Publié le 16/07/2019

Avantages

SO easy to use! I love the 24/7 hour support and the help that the Trip Actions team provides for me. They make painful travel extremely painless. I have recommended TripActions to several of my friends.

Also - the rewards are awesome!

Inconvénients

The colors, sometimes the vast number of options can be confusing... other than that - really nothing!

Lydia
Note globale
  • Secteur d'activité : Services et installations de loisirs
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Trip Actions review

Publié le 24/02/2020

Avantages

Ease of using the app. I also enjoy that you can book personal or professional trips.

Inconvénients

Not really the softwares fault...but a con is not having all the options available to us because it is outside our companies policy regarding timeframe

TJ
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

TripActions makes traveling easy

Publié le 23/07/2019

Overall, it's been great and has made planning travel much easier.

Overall, it's been great and has made planning travel much easier.

Avantages

It's very easy to navigate and it finds great options.

Inconvénients

I wish you could include corporate codes to offer discounts at specific hotels.

Vanessa
Note globale
  • Secteur d'activité : Production audiovisuelle
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Makes booking travel super manageable

Publié le 06/06/2024

Avantages

It's great to have everything on one site as opposed to manually checking airline/hotel rates vs third party sites like Kayak.

Inconvénients

Still leaves out other smaller 3rd party discount travel sites - especially for hotels.

Luigi
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Great Travel Software

Publié le 11/04/2024

Avantages

Very easy to use software. As user you can get special prices for hotels when booking via Navan

Inconvénients

you have to manually remove some filters you used in previous searches, otherwise you risk too see only a small part of the results

Maddison
Maddison
Note globale
  • Secteur d'activité : Services juridiques
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé Autre pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Everything all in one place!!

Publié le 17/02/2020

Overall I absolutely love it and booking trips is extremely easy.

Overall I absolutely love it and booking trips is extremely easy.

Avantages

That my entire trip was in one place - and all rewards information can still be applied.

Inconvénients

The rental car function needs a lot of work. My receipt showed different information than the company had on one trip which was a painful issue to reconcile.

Clyde
Clyde
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Initial confusion between

Publié le 10/02/2022

The different product are hard to understand initially but once you figure that out it is relatively...

The different product are hard to understand initially but once you figure that out it is relatively easy to use

Avantages

Eveything is there within the app, if you are on a phone everything is really easy to pick up and submit info. Now that I know how to best use the apps I look forward to planning a trip with Trip Actions Liquid (or is it called Lemonade)

Inconvénients

I was very confused for the first month trying to figure out if I need to use TripAciton or Trip actions Liquid and was also a bit disappointed that the platform is very much focused on a mobile experience and not desktop. I personally like to do my expense report and planing on a PC

Ahmed
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

High-quality automation to track spending processes transparently.

Publié le 22/01/2023

TripActions helped record all expenditures efficiently, especially during external missions, and...

TripActions helped record all expenditures efficiently, especially during external missions, and follow-up processes for expenses were simplified, and officials took appropriate action. In addition, self-monitoring was strengthened, and the spirit of responsibility among team members was strengthened to direct expenditures within acceptable limits.

Avantages

TripActions makes tracking team and company spending easy. TripActions provides a simple mechanism for scanning receipts over the phone, automation to extract data, add it to an expense schedule, and notify the line manager to take approval, send acceptance notifications, or request additional information. It's also great that TripActions enables us to set a spending cap, and we can also send a request to raise the cap in times of emergency, especially during overseas missions. It's also lovely that TripActions enables us to link a bank card to write down payments via the card automatically. The reports are beneficial, as they give a comprehensive view of all spending operations during a specific period, and officials can analyze the results to make appropriate decisions that ensure that spending operations remain within the specified budgets.

Inconvénients

The desktop and mobile apps are easy to use, scanning and auto-fill technology work well, and the membership prices are affordable.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Horrible Software, Makes You Wait HOURS for Even the Simplest Tasks, EVERYTHING IS OVERPRICED

Publié le 16/05/2022

Nightmare. DO NOT buy this product, it is horrible

Nightmare. DO NOT buy this product, it is horrible

Avantages

Nothing, overall horrible overpriced software.

Inconvénients

For every change, you need to wait HOURS so an agent can talk to you. If you need to change your flight, be prepared to wait 8 hours so an agent becomes available

Also, EVERYTHING IS OVERPRICED. They charge your company 2x-3x the available price

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great for companies who have travel, but has some bugs

Publié le 04/12/2019

We don't have to spend as much time manually scheduling flights/bookings which is very helpful, but...

We don't have to spend as much time manually scheduling flights/bookings which is very helpful, but there have been a bunch of bugs that detracts from that experience.

Avantages

I like that it's very easy to send candidates a link where they can book their own hotels/flights. We can see everyone who has booked/hasn't booked and follow up with them. I no longer need to spend time booking those things for them, unless requested.

Inconvénients

There are definitely some bugs that have led to a poor candidate experience for us. For instance, sometimes requests for the candidate/guest to enter their personal CC information even when we have already specified that we are using the company card on file.

Alternatives envisagées 

TravelBank

Pourquoi passer à Navan

Better experience

Réponse de Navan

Thank you for your review of TripActions. It's great to hear you're able to offer candidates a fast and easy solution, but definitely a concern to hear you had billing issues. Please always feel free to contact TripActions customer service at 1-888-505-8747 or submit a support ticket directly from in our app. We want to make it right!

Susan
Note globale
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé Autre pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Friendly UI, Missed a few setup steps that caused issues

Publié le 23/07/2019

As a growing company ourselves, I realize that it is hard to obtain good customer service for the...

As a growing company ourselves, I realize that it is hard to obtain good customer service for the help desk. It was pretty clear that everyone I chatted with was extremely new and at times I felt that I knew the product better than your team for those easy questions.

Avantages

I liked that everything was in one site. I could put in all my frequent flyer/hotel numbers. I liked the reward program to encourage behavior among our users. I like the fact I can put in a $ to beat for hotels.

Inconvénients

We didn't properly understand the site when we started or best practices when setting up. This led to confusion. We needed more best practices. Example: People were trying to book rooms for multiple users. These other users were not in the system yet and we didn't understand why it was working. Once we figured out that they also needed to register, it was easy. But this was after hours of frustration on the end users. We seemed to have trouble setting up our corporate numbers in TripActions. I realize that this was probably on our end with the hotel but since we never figured it out, a percentage of users need to go outside Tripactions to book our corporate rate hotels. Paying a fee for hotel only is also a big concern. Doesn't make sense to use the system for the corporate hotels and pay an extra $20.

Lee
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Customer Service and Amazon Cash out is shady

Publié le 28/10/2021

It is convenient but I would be interested for the IRS to take a look at their business practices

It is convenient but I would be interested for the IRS to take a look at their business practices

Avantages

It is not bad if you get a decent customer service rep. but it is like 1 out of 5

Inconvénients

Support is weak and will at times just tell you to do what you need to do instead of assisting. The Amazon rewards is a shady program that works but they don't offer verifications of cash out or receipt. They have a system that will clear out your balance and not indicate in any way that you got the money or provide any way of tracking. They pass it off as Amazon's issue but will not assist further

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

TripActions has made organising travel so much easier for me

Publié le 13/09/2019

TripActions has made organising my travel so much easier and allowed me to save the company money...

TripActions has made organising my travel so much easier and allowed me to save the company money while doing so.

Avantages

TripActions makes it incredibly easy for me to book travel in the most cost effective way for the company. I love the incentives to save the company money, but it's actually the ease of use of TripActions that is the best part. I can get travel booked on my phone with a handful of taps.

Inconvénients

The only downside for me of TripActions is the fact that all travel is booked in US dollars, which results in foreign currency conversion charges on my credit card.

Zack
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Worth it for the customer service alone!

Publié le 30/07/2019

I travel weekly, and use TripActions to book my flights, and sometimes lodging. I have never had a...

I travel weekly, and use TripActions to book my flights, and sometimes lodging. I have never had a negative experience using the software, and really appreciate the ease and simplicity it brings to navigating the process of getting around.

Avantages

Beyond the low-fuss, high-ease interface for booking flights and other travel accoutrement, the customer service is beyond reproach. The CS team has helped me out on numerous times and worked minor miracles on my behalf, from last second flight adjustments to researching and answering my left-field questions on how to get around the nonsense that certain airlines subject their customers to. Happy to use, highly recommended!

Inconvénients

As someone who likes to take a little more control over the particulars of my bookings, I find the hotel section to be a little clunky to navigate for comparison shopping.

Tom
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great options and service when something goes wrong

Publié le 16/07/2019

Great solution for business related travel, but some options are a little too personal travel based...

Great solution for business related travel, but some options are a little too personal travel based and can create some clutter. Solution can be used for personal travel, but I tend to book personal trips directly with my preferred vendors to use points, miles, perks, etc. In some cases I can find hotel or car options outside of app not available in TripActions, still learning source of their availability.

Avantages

1) Incentives (employee kickback percentage) is awesome way to keep cost conscious but not force employees to pick the cheapest options.
2) Recognition of my status with vendors makes getting appropriate seats, room options, or discounts easy.
3) Information and views into flights, aircraft, amenities, and seat availability is convenient.

Inconvénients

Rarely book a pre-paid hotel or pulled options from priceline style sites where I can't cancel or earn status for my business travel. These options often clutter the listing or make for several filters to apply to narrow choices. Same applies to apartment style options, bed and breakfast, etc. that require more filtering. No way to limit choices in profile so they don't continue coming up.

ayesha
Note globale
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Tripactions review

Publié le 30/07/2019

Great

Great

Avantages

Ease of use, gamification and customer service

Inconvénients

cancellations are challenging, pricing can vary

Tori
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

TripActions is so amazing for both companies and employees!

Publié le 14/03/2021

I highly recommend TripActions to everyone. Other softwares are clunky and make traveling a pain....

I highly recommend TripActions to everyone. Other softwares are clunky and make traveling a pain. With TA, everything is in once place and you can still get loyalty points for air + hotels.

Avantages

We just started using TripActions right before the pandemic where we are no longer traveling, but I have to say, this is one of the coolest softwares out there. The fact that I make money (via Amazon giftcards) for saving the company money on my travel expenses is the greatest thing. I think that's their best feature by far! I usually stay at the same place each time I travel for work, but this allows me to stay at other places (so I get to explore the area), save the company money, and I get a little out of it too!

Inconvénients

I actually don't have anything negative to say about this software. It makes traveling so easy and I love that everything can be booked in one place (airfare + lodging). It allows me to make decisions that both benefit myself and my company and that's so awesome.

Chris
Chris
Note globale
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Platform that makes planning a trip easy!

Publié le 30/09/2019

I highly recommend TripActions to anyone that has to travel. You can use it both for business and...

I highly recommend TripActions to anyone that has to travel. You can use it both for business and personal use.

Avantages

I've recently started using TripActions and I like how their website is user friendly. You can compare costs from different airlines and hotels and choose the best that suits your needs and budget. It also recommends airlines and hotels from previous bookings making the entire process seamless. Lastly, their customer service is fantastic and super friendly whether it is on the phone or via their chat.

Inconvénients

I don't have anything bad to say about TripActions. I just wish there was a way to get hotels.com rewards. I spoke to their customer service about it and they said that they are working on it.

Tyler
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

TripActions Review

Publié le 16/07/2019

Avantages

I like the filters for navigating the platform. It makes it very easy to find hotels, flights, and rental cars. I love getting money back while saving my company money. This has to be the best model in the industry.

Inconvénients

I do find that some hotels do not get listed on the site by cross referencing them to a home site like marriott.com.

Kate
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Surprisingly fun to use travel booking service

Publié le 30/11/2021

Avantages

How TripActions incentivizes employees to book lower fares and hotels rooms in exchange from Amazon gift cards. Very innovative and provides value to the user and company. The chat support is also amazing, best support that I've ever received from a travel booking site. Typically the support response time is immediate, there's very little waiting. The support staff is extremely knowledgable and can help make booking changes immediately. With chat everything is documented and there is no confusion.

Inconvénients

Organization of the search results can be somewhat confusing since sometimes 3rd party site results are also added to the organic search results. Occasionally the hotel listings are more expensive that what I can find directly from the hotel site itself.