Avis clients sur SpamTitan

It's as close to "set it and forget it" as you can come in the IT field. Right out of the box support helped me set everything up in less than 20 minutes, no hardware to worry about, nothing like that. Literally all I have to do is check to see if something was blocked incorrectly once in a while, white list it, and done.

I've been using spam titan for almost a year and in that time we have blocked over 200k spam/malicious emails for a 30 person company before they even hit employee mailboxes. I shut off the service for 48 hours just to make sure it easy legit, it was, and I haven't shut it off again since.

Whitelisting and blacklisting domains and specific emails are super easy.

Support Staff are awesome and go into detail when resolving problems if they were to arise or even if you just have a question. They have always been friendly and curteous and super personable and have been some of the best people to work with in all my years doing IT.

The only thing I feel is missing is the ability for cloud users to create their own key word filter. Don't get me wrong, the spam filter itself is amazing, just a bit more precise control on my end to mark specific phrases or words as spam would be nice.

Being able to see the email body of messages that come in as SPF fails would be helpful at times as many company's we deal with have auto invoicing that fails SPF.

Other than that no issues!

They offer free 30 day trial to test it out. If you have nothing in place currently, you will see that a spam filter is needed. Also say 99.99% rate but found that a bit more spam still sneaks into mailbox but does great job at getting rid of most of it.

There are other hardware pieces and software out there that works better as a spam filter. Barracuda products give way more control and feel the block rate is better as well.

Simple and fast to setup
Value for money

Somehow the gateway appliance is still not very stable. Experienced:
- History listing suddenly disappears
- Sometimes the application refreshes and hangs
- when click on the details of the quarantined mailbox, the details appeared only after some time
Improvements:
- Our customers are asking if the subject, delivery status can be permanently displayed. Currently if logoff, it must be checked again to display
- No export function for the global whitelist
- RBL listing - when disabled, all the RBL list is removed and has to be added in again upon enable
- Global whitelist should allow multiple addition before saving. Currently only can add one by one

Its ability to effectively block unwanted emails and protect users' inboxes. Some of its key features we like are multi-layered filtering, real-time email protection, and compatibility with a variety of email servers. For the most part SpamTitan is good its low false positive rate, meaning that it is able to accurately distinguish between legitimate emails and spam, but sometimes it quarantines @titanhq com, amoung other legitimate emails.

If there was a way to tailor the needs to individual clients, instead of a blanket rules of blocking/allowing emails and/or domains. Improve on the false positive software can be slow to process emails, leading to a delay in the delivery of legitimate messages.

Practical and easy to use, it offers options for the liberal and conservative companies I deal with on a daily basis. This is what I really like about this software.

I would like to see the reporting features work a little more intuitively, it is not really wysiwyg. that i would like to see,

It's easy to use, and not overly complicated. The options you need are in front of you, and there aren't a ton of bells and whistles you neither want nor need cluttering up the interface.

Not sure if it was a bug or just the default configuration, but I had to open a support ticket to get mail reports working correctly. Once the issue was resolved, it's been smooth sailing.

I love how easy to use SpamTitan is (coming from a Barracuda Appliance) and it just works at a very reasonable price per mailbox.

UI could be slicker, but honestly if it works great it doesn't have to look great.

I like the accuracy of blocking/allowing emails. Much less spam gets through from previous software

I wish the cloud version we had allowed individual users to manage their accounts line

Using the software is simple and easy . The setting are straight forward and the features are decent. The customer service is outstanding.

Customizing features is easy because there are very few customizations, setup is a bit confusing, and sometime it blocks emails from contacts.

Easy to setup and maintain. The detection rate is fabulous. When we initially setup the software we were getting tons of false-positives but this subsided after several weeks of use after which time I assume the system started to pickup on the types of emails that we consider legit.

It would be better to have a more well rounded user portal. For those users with many false-positives in an email notice it would be good to have a way to release the emails without opening a web browser tab for each and every email to be released or at least bring the user to the portal login page so they can easily manage many releases if this is not possible through the email client. Not a big deal but it is a little annoying personally for me.

I believe in the beginning I was told that there was no user portal to then later find out that there was one. Not sure where the disconnect was but this feature ended up being quite crucial for the owner of the company I work for as he was used to working in the portal of our previous product (Barracuda).

The other problem that was noticed earlier on is that the daily summary emails would have these crazy ambiguous email addresses in them in the "From" field which I was told couldn't be modified. The owner of the company was very confused by this as the Barracuda would show us both the technical from address as well as what would normally appear in the mail client and would have more meaning to the end user and give them a better idea if the email was spam or not. I suggested at the time to the tech\sales person I was speaking with that this should be changed to at least show both "from" email address' so the end user is armed with more information to make an informed decision about the email being spam or not.

The deployment went very smooth and customized to our environment very well. Every obstacle we had was dealt with and overcome. The product is way better than other competitors with appliances. We can ramp up a vm and transfer the config in minutes if there is an issue.

It takes a few minutes to get used to the interface and it is hard to find the email log at first.

It has greatly reduced the amount of spam getting to my users. I hesitate to put a % to it for fear of being low, but I say 90% of the spam that use to get through is captured now. Not only that, but I can easily blacklist or whitelist specific addresses or domains. Something that was a painful process on my previous spamfilter platform. You can also pull metrics and reports to show how much mail has been processed and how much has been caught.

The setup process can take some time, but their support staff are very helpful and will get you through it. It is worth the setup pains for the filtering it provides though.

There are several advantages of using this software. Apart from being an anti-spam filtering solution, it also serves as a temporary archiving service when you need to take your mail servers down for maintenance. You will never lose an e-mail. Great tool to have if planning an e-mail migration to a cloud provider. No more appliances and almost zero configuration apart from relocating your MX records. Highly recommended.

The customer support is not that great. It always appears that you are dealing with the same person over a chat or report ticketing system. I am not so sure how many engineers are working in support but I always seem to work with the same person. It is really hard to get a remote session with an engineer, most of the time you only receive ticket replies with instructions to be followed and it feels like trial and error. Nevertheless, the software works perfectly so you rarely need to use support. It is for extremely irregular situations that you would contact support.

Good at positively identifying spam mail

The cloud-based version is not good for an MSP. Support is mediocre

1) virtual appliances
2) clusterable
3) support ldap/s
4) user specific CP

a) does not provide reporting of how many mailboxes each domain is using in a given month - being a multitenant system and we with many clients, we lost this ability to have emailed/automated reports of how many mailboxes are active in a given month under each domain. seems easy to code and would provide value
b) really don't like how it handles aliases, treating them as unique 'accounts'
c) still has the spamassassin feel, the best of breed from back in the day was postini
d) really don't like that your appliance doesn't email us when it can't reach a downstream smtp target. sure we do snmp/wmi/pingdom monitoring for our key clients, but it's niceto have the edge system send an email/snmp trap when it cannot connect to a domain's downstream smtp server. agian, shouldn't be hard to code....

We is SpamTitan (virtual appliance) because it have proven itself to be a very complete, robust and stable Email security platform. It performs very well, the monitoring and logging features are very good giving us the ability to track alle email traffic in case of any customer questions according to email messages. In case of any questions we aren’t able to answer with our support team, the Titan HQ support team is very Active. Most cases are picked up within 30 minutes and solved within the hour. So overall we rate this product but also this company as: EXCELLENT.

Because of the many options and features SpamTitan offers, it sometimes is quite a search between the main features and their options within.

My inbox can get pretty busy after a long day of meetings. If I don’t manage to clean them, it can clog up my emails. Once I go through these emails, I notice that majority of it is spam and junk which I don’t personally need. Blocking and moving to my spam folder is time consuming and I could do better things with that time. SpamTitan captured me from the moment I tried it and has never failed me so far. I can now manage my inbox and know that I don’t have to deal with malicious threats.

Sometimes SpamTitan can send important emails directly to the spam folder. I usually check my spam folder once a week just to make sure I didn’t miss anything. It’s very rare though.Sometimes SpamTitan can send important emails directly to the spam folder. I usually check my spam folder once a week just to make sure I didn’t miss anything. It’s very rare though.

I really like the customization that is available for this product. We have total control over the spam filter environment for all our customers. The environment is stable which is very important to us and our customers. The support staff was great when we were getting our environment configured. They were quick to reply to emails and reach out to assist us as needed. The spam filtering is top-notch and much better than other products we have used.

It can take some time to learn the environment and get it configured to your needs. That is expected when you have an environment like this that allows you to have total control.

The software is easy to setup, pretty easy to use and navigate. It stopped most of our spam issue (using the SpamTitan Gateway), got rid of quite a bit of sent in viruses (rest caught from Exchange or local clients).

Reboots and updates sometimes caused the file system to get "corrupted", requiring some cmd line level programs to get it healthy again. Also had issue with how licenses were counted as we only have 35-40 employees but they have multiple email addresses (first.last, fnlast, etc) and it shows up as 150+ people, really wish it was mailbox linked and not address linked. Our biggest issue is not with the software, but with the company. They have stopped answering emails, stopped answering the phones. We have been trying for a month and a half to get support and its radio silence. We still have 18+ months left on our 3 year contract and are already looking for a new product with actual support.

Ease of Use and Excellent Customer Support

Pattern filtering desperately requires simplification. Extremely difficult to implement pattern filters. Syntax.

What I like the most about this software is the fact it is an appliance that can run as a Virtual Machine.
It highly simplifies the implementation of the product in any environment or architecture.
It is easy to manage any internet domain and all the rules to them related.
It supports more mail servers.
It makes use of 2 different Anti-Virus to reduce the risk to let Viruses pass the appliance.

the outlook addin or the way for the user to manage their quarantine is not the easiest. it could be managed in a different way, especially for MS Exchange users.

In this day and age, acquiring an anti-spam software is an absolute necessity and not a luxury. I hate having to keep filtering my email and blocking the scammers out there. It can take a lot of time doing that and it’s better to have a software that can help you with that. I found SpamTitan to be ultimate choice and in dealing with this matters. It’s very straightforward and all it does is eliminates spam, protects you from viruses and fraudulent emails. I can spend more time working on my other tasks instead of filtering the spam. SpamTitan is a great investment.

I don’t have any problems with this software. It has made my workload so much easier and I don’t have to worry on any threats. I’m thankful for this software.

• Filters/Blocks 90% of Spam
• Uses multiple Spam Filtering Technology
• Blacklist/Whitelist can be set Globally and per User
• Customization Spam Inbox Report
• Has a Scan Summary/Performance Report
• Web UI loads quickly
• Updates are easy and quick to apply within the UI

• Difficult to improve the filtering technology without creating false positive
• Doesn't have a help feature available for each setting
• New Spam techniques are difficult to catch immediately
• Doesn't have an Artificial Neural Learning Network that learns from identified User/Admin Flagged Spam

the confidence in viruses and spam not affecting our clients

nothing its fine, the product performs as expected

Has great filter to stop all spam. Has really nice quarantines section and can email users to show them emails that been quarantined . Easy to setup like the option to run it on your own server. Can scale it across servers if you need to. Its easy to setup whitelists and blacklists.

You can archive your emails but that not really a big con.