Extremely good blocking of spam, a bit hard to use though.
Very good blocking of spam messages.
Works with any e-mail server setup.
Provides extra layer of protection.
Difficult to use their web interface, as a lot of the parts don't make sense. No simple method to setup multiple users quickly and easily. But once setup, it's pretty much set it and forget it. Also, you lose 99% of control of incoming messages at your e-mail server. Which may or may not be a bad thing.
My overall experience with the software is very positive as with the whole site on one blocking system, but with instant access for staff with their PIN codes, it is a very quick, easy system to use. The main issue being end users keeping their PIN secure, however it is easy to see when the PINs were used and who they are linked too.
When using tis software in education, it can be difficult with blocks and filters. As an admin, you have to constantly add websites to black and white lists to block and allow a variety of different sites. As well as the usual block all that contain.....you can select individual sites, however with the function of adding a PIN for staff to allow then access to a site for an hour, this takes the workload off myself, but allows the teacher to get on with the task at and not disrupt the teaching of the student.
With the initial set up of the software, we had some teething problems, but the support staff were very useful in supporting the setup. The layout of the portal itself is a bit "all over the place" and not as logical as I would hope, but after a few clicks and getting use to the interface, you can do everything you need it to do.
Not works as announced
The top feature for us was the integration with Cisco ISR. It is really easy to switch on/off webtitan without affecting the user: Just an access list membership in wccp configuration does the trick.
Integration with AD does not work. Unless you push some agent to the client, the product does not consistently work, neither by static IP nor by any other means.
Réponse de TitanHQ
Thanks for your review of WebTitan.
I'm disappointed to hear that the solution didn't deliver as it usually does with our other 7,500 customers.
Our AD integration works very well when you use our agent - this has been developed further over the last two years. We should try again. I've asked your account manager to reach out.
The product will work consistently for you once we get the set up sorted,
My overall experience has been positive. There aren't to many false positive pages being blocked, which I expect there to be some. Allowing websites through the filter is quick enough that I don't get complaints.
The biggest pro I have is the app for laptops being off-network. I have tried many other products and this is a feature they had, said it works but it never did. I finally found an app that works and it works well. The other pro is many other products I used tried to stuff as many features in as they could, however for-getting the big picture is to filter internet traffic. WebTitan focusses on filtering the internet traffic and thigs seem to be designed around it.
The one aspect of the software is changing the dns setting in order to recognize user names.
Top Notch DNS Filtering
There was no pressure to purchase the software. The trial started out for a week and one email to rep to see if we could have more time and before we were off the phone it was extended to a month. While headquarters is not located in the USA, have had no issues getting a hold of a live person to talk to. Great company to deal with.
Documentation is step by step. If it isn't in the documentation calling support quick and easy. Before purchasing the software I used the trial. To test support, called in and told them I was just evaluating the software and had questions. They didn't hesitate to answer any and all questions. Being able to talk to the ones that deal with the software daily and pick their brains was excellent.
Honestly, nothing to complain about. Switched from another software DNS filtering that didn't work and spent more time troubleshooting, switching to WebTitan was a dream.
Réponse de TitanHQ
Jason thanks a million for your kind WebTitan review and I'm delighted that our DNS filtering has been "Top Notch" for you.
Cheers for the shout out for the support team - I'll pass on the good news, they'll be chuffed.
Welcome on board!
WebTitan Handles Our Needs Perfectly
Content Filtering, Work Focus
I was able to deploy on routers for complete coverage of all devices connected to our network. It also had provisions for deploying on Mobile Devices. The price was very competitive considering the number of features we have access to. They also had the ability to white-list which was a key feature that others I've tried struggled with. Their customer service were very friendly and spent a ton of time with me before and after signup to get things implemented and troubleshoot any issues I had.
I had to setup Active Directory on my server to enable the capability of creating profiles unique to individuals. This is less of a problem with the WebTitan and more with my chosen method of deployment, but it was something I had to do to get full use of the features. Again, not their problem as a single router only sends traffic from one IP with no way to really know much about the client sending it.
OpenDNS features without the Cisco pricing
I have had nothing but good experiences with WebTitan. This includes support and billing services as well as product functionality.
We replaces an onsite Barracuda webfilter 410 with the WebTitan service and did not miss a beat.
What's not to like. No hardware to maintain, simple setup, more than adequate reporting, similar feature list to competitors.
Great Spam Filter
In the past 3 months we used it, it's been great! It's greatly minimized spam emails that have gotten through and has really helped with any issues that spam emails can bring.
It's great at what it does. Once you get all of the settings configured, it becomes very good at blocking spam so that it doesn't come in. By default it's pretty restrictive, but that's been helpful to start. We just lightly loosened it to the settings we needed.
There's not a way to bulk add email addresses to the list of monitored emails. You have to add them one by one. Support told me that this is a coming feature.
Webtitan easy to implement and excellent performance
It is a solution that can be perfectly integrated and it really is very effective for what you are looking for.
Its easy implementation and excellent administration make this product very effective.
The truth is there is not much that I dislike, maybe it would work a little more in the interface but it really has a good performance!
Simple implementation and configuration, very high security
Promising, but Still Needs Some Additions
We use it as a content filter, and to help us identify if there seems to be malware on a device. I believe that we have been able to reduce the number of False-Positives from our previous solution, but we end up doing a lot more whitelisting, and I wonder at times if we're catching everything we should be.
Our primary reason for changing to WebTitan was cost. We had be fairly happy with our previous solution, but they kept driving up the price, forcing us to look elsewhere on our limited budget, and WebTitan was willing to work within our price range. One of the things I have found that I like about WebTitan is in how it displays some reports. Within the web console, it is easy to see if blocks are in a series, or hit and miss throughout the day. It also gives an easy to see overview if the block count is due to a single piece of software trying to "phone home" at a single URL, or if there seems to, instead, be an effort by the user to get to prohibited content via a variety of URLs. Overall, easy to use solution that works off of categories, but still is easy to whitelist or blacklist given domains, etc.
Two short-comings readily stand out for our needs/desires.
1) There is no "P2P" category. While there are legal and legitimate peer-to-peer websites and software, we want to block such activity, and limit access to such software as much as possible. Without the P2P category, we're left either with an overly restrictive policy blocking all download sites and then whitelisting a lot, or we stick with only blocking "illegal"/hacking/etc, and then blacklisting P2P sites that aren't caught in that as we find them. Neither is ideal.
2) The emailed reports are not nearly as helpful as the web console reports. I cannot seem to get it to show the same list of blocked attempts in the email. I can only get a block count by category along with a unique domain count. But without being able to see the domains along with timestamps, I have to keep going back to the console to decide if action is required or not.
Some Customer Support Agents Amazing, Some not so Good
Everthing about web titan service and support has been great, except my interactions with [SENSITIVE CONTENT HIDDEN] as noted above.
I purchased Web Titan to block all thing pornographic from my computer. This your software has done very well!
Once blocked, I needed to ensure I couldn't get back into the account, and the only way to do this at the moment is to change the email associated with the account to one that I don't know.
So I reached out to your support and asked them to change the email address associated with the account, so I can no longer access it. Technical Support Engineer [SENSITIVE CONTENT HIDDEN] helped me out with this and made my dreams a reality. He did a great job and I'm thankful for that.
After the initial setup and email change, I needed to blacklist a few more URLs, including facebook, because there are plenty of sexual images on there.
I reached out to support to quickly add the URLs, (to avoid wasting time changing the email back and having me do it), and [SENSITIVE CONTENT HIDDEN] responded, and was incredibly rigid and resistant to helping. Basically, he's the kid at recess that tells the teacher on everyone, saying he would reprimant the support agent ([SENSITIVE CONTENT HIDDEN]) that made this happen in the first place.
[SENSITIVE CONTENT HIDDEN] did an amazing job. It's [SENSITIVE CONTENT HIDDEN] that should be in trouble, if any, in my opinion.
Anyway, account manager [SENSITIVE CONTENT HIDDEN] talked to [SENSITIVE CONTENT HIDDEN], calmed him down, and convinced him to blacklist the 5 websites in my account. The job is now done and I'm happy as can be.
Easy administration of webfiltering
good in web filtering easy to use, users idl time reduced. Webtitan tec Support closure time needs to reduce.
Management pane is one of the key feature I would say as best part in this product, easy to understand and ease of administration, accuracy on filtering is best,pulling out and drilling down on user's web access report saves lot of my time.cloud based hybrid solution gives us leverage of managing it from any where during this pandemic situation, OTG client helps us to manage users browsing even they are working from home. This is giving us an extra shield on our IT security.easy deployment across our infrastructure.
More time taking to close Support ticket.support conversation hapends only thru email, no chat or no telephone calls from support team. More time taking to apply new policy to users.
Effective, Inexpensive, and Relatively Easy to Use.
Reduced spam, reduced viruses. User-controlled management of spam.
It does a good job of blocking spam and malicious content. The customized emails that can go out to individual users makes management so much easier. The support, when needed, is very good and very responsive; with what seems to be domestic resources to assist.
The only complaint I have is that there is not a "greylisting" override. Specifically, when a mail is expected, but is the first time being received by a specific email address, you need to wait upwards of 10 minutes (depending on the other party's server settings). I wish there was some sort of queue or override to get around this without disabling the feature.
Webtitan Cloud Good For the Cost
Inherited product when starting new position, overall happy with the product and cost is on the low side. Features seem to be better in some of the other offerings we are evaluating, Cisco Umbrella as an example.
Cloud based management with proxies onsite. Easy to change rules and allow one time access to blocked sites for approved use. Logging is good.
Remote users, laptops and home users are not protected when off company network. Relying on the proxy servers as dns servers works great when onsite. Has a hard time with Remote Desktop Servers, identifying users... these may be misconfigurations but we have not found an easy way for their WADA to break out RDS users.
WebTitan is a great product for companies that want very granular control over user web filtering
It fits all of my needs for web filtering across my organization
I have incredible control over my users' web filtering and great reports that can be automatically generated and delivered. It's fairly easy to use from an administrative perspective and provides great flexibility. I currently have 350 seats over 4 offices with each office having slightly different web filtering needs and I have no problem accomplishing it with WebTitan.
They don't really put out many software updates. I think the last one was from 9 months ago, now. They do keep up with definitions for categorizing websites, but actual software enhancements do not get pushed out very often.
Very easy to setup. Catches a LOT of spam.
The benefits from this software are in the thousands. About 1000 less emails per day. We block about another 3000+ per day before they even make it to the site. However, we also see that SpamTitan is blocking about 2-3 viruses per week. No matter how much protection you have, it is not enough. Spam Titan helps us with protecting our site from Ransomware/Viruses, and in general waste of time going through all of the banking errors of the United Bank of Africa.
The amount of spam stopped. It can be configured to work on a SHARED IP hosting with cPanel. I would have to lookup the rule I created, but it helps stop spam emails that originate from the server itself.
It is not possible to Blacklist TLD's. I have used the local vmWare version, it has a lot more customization settings. That is both good and bad, in that anything you have to adjust takes time, but it gives you better control.
Webtitan - works well but hard to troubleshoot
It seems to work as advertised with very little management of it.
Troubleshooting through history is very limited. Without setting up a syslog server to send logs to, it only has it's history page to look through. Within this page:
- I can only filter by day, but not using a specific time range in that day.
- I cannot search by destination using the FQDN, although it gives the field
- I cannot filter by Effective Policy
- I can filter by user, but due to the setup on the site, much of the user shows up as Anonymous
- There is an export feature, from which I can use Excel to do my searches, but it only exports the records visable on that one page. With the amount of endpoints I'm using, that is only about 6 mins worth of logs.
Solid product that has the functionality we need to keep the bad stuff out.
Easy to use, yet does a great job in stopping most of the bad stuff through.
The level of protection against the bad emails that are floating around. The software is easy to use and configure based on what our evolving needs are. Over the years of use, I'm happy we made the switch from the previous software to Spam Titan.
I found that the factory defaults were perhaps a little too restrictive to begin with, which resulted in some false positives. However, tweaking the threshold values was relatively easy in order to make the false positives disappear and get the emails we wanted to receive.
Its a great SAAS proxy server.
You can allow and block website base on their types.
You can whitelist some domain so they never get blocked if they are under blocked category.
You can Blacklist some domain so they are always blocked if not included in blocked category.
You can add role based user for management.
I really like creating and installing Certificate to by pass or allow traffic for specific period of time. It make management so easy.
I really like the alert functionality that can notify you if someone tries to access restricted websites
It doesn't provide any feature to disable addon on browser, so user can bypass it by installing vpn plugin.
They doesn't provide any support to integrate Certificate with MSP like Kaseya, so if you have big network, its very difficult to install certificate on each endpoint using conventional way.
You cannot add more than one email in notification.
We used it as our proxy server and it was helpful in looking at useless traffic.
A web proxy is a 'must have' piece of IT infrastructure today.
Fairly easy to use - the interface is ok and similar to SPAMTitan. We were very satisfied with SPAMTitan and so we also then went with WebTitan. Both products are still being employed today. Because of WebTitan we banned music streaming which was killing Internet bandwidth.
Not so much a complaint but observation: there has not been any update to the product in a long time. This may in fact be a good thing, but i wonder if also it might be a lack of commitment? The same is true for SPAMTitan.
Great Product - Easy to implement!
So far, for the price, the software has exceeded our expectations. We have already implemented the remote agents to over 100 machines.
I love the ability to utilize the remote agent to allow computers to stay under our company's web-filter policy while working remotely.
The only thing that we dislike so far is the fact that it can sometimes take hours for the policy changes to take effect.
Easy to use, works well!
WebTitan has provided us with a stable web filtering platform that has worked well for us for many years. We feel comfortable that it is blocking and restricting as we have configured it to do so.
WebTitan is fairly easy to setup. It is available as a cloud based solution or on prem. You can get as simple or as complicated with your filtering as you like, it will handle most situations with ease.
There are still some issues with mis-classified sites being blocked when they should not be. The web interface could be updated a bit and organized a little better.
We have been using WebTitan for 4 years now, it works and the customer support is good
The product helped us filter out dangerous websites and keep our workstations virus free.
It's easy to install and configure. Administering it is an easy task, as you can generate reports and make change very fast and easy. The customer support team responds very quickly to your service requests and is quite knowledgeable.
We had a physical problem with our server and we had to reinstall on a new machine. Backups from v4 were not compatible with v5 of the software, so we had to reconfigure the webtitan instace manually from scratch.
Once set up all is working as it should.
A great web filter. It keeps our network safe from threats. We get blocking done to anything that can cause damage or anything that may be inappropriate.
Good experience from end to end. The Sales and Engineers went above and beyond to support implementation and set up.
Not quite as easy to set up as we'd like, but certainly well done once you get it going. The impressive platform, technology, and support services, alongside being Cloud-based and with an excellent roadmap for innovation. We would have no hesitation in recommending to other companies.