Avis clients sur FieldRoutes

It's been amazing! CSR is the man and their development team are constantly coming up with new amazing features.

In 2017 they cared. They needed customers and they worked with you.
In 2020 they seem to cater to their large customers, leaving the local companies to adapt to their will.

Great, easy, and appreciate a good software more and more with everyday that we use it.

Overall - ServSuite is an essential part of our day to day operations and I cannot see our company changing software in the foreseeable future. Their customer service is prompt, dedicated, thorough and reliable. This is truly the best software for our industry, hands down!

A+ - best software available for pest control industry - from sales to service

I find that the software is worth the money and would definitely recommend it to a friend.

Overall this is a great product that allowed our business to flourish and become more organized

I've been using pest routes since day one and love the fact that you can easily enter customers, schedule and bill them with the click of a button.

The software is NOT good for a pest control company that offers multiple service types. The only situation I can see this software working for is a mosquito-only company because it offers one type of service on one schedule. We offer multiple pest service types on multiple service schedules and have used their "work around" of doing services as "line items" on the invoice of another service, but it still doesn't work well. Clients get multiple confirmations, followups, invoices, etc for each service day they have multiple services line up (Ex. monthly mosquito and quarterly pest service and annual fire ant/termite). I really have tried to make this software work-- it was supposed to be an improvement to doing everything manually and allow our company the ability to grow. It has only been a headache. 6 months later we still cannot use the software and after reading the reviews here (how I wish I had found these non-sponsored user reviews sooner!!) I am going to forfeit the rest of the year subscription and get set up with GorillaDesk. The saddest part is when I ask other companies in my network who have used or are trying to use FieldRoutes/PestRoutes they tell me they have/had the same, overwhelmingly negative experience. I tried so hard to remain optimistic as this was supposed to be a positive change for our company and allow us the opportunity to grow. I cannot remain blindly optimistic any longer and would never recommend to a friend.

If you are a growing company or even a well established company, avoid this software, it is time consuming.

It makes things streamlined, and much faster. It is a very professional service which in turn makes us look more professional and we have even paid to have our contract personalized and made into html so it is available on the app. The reports are amazing and really gives us so much information at our fingertips. The whole process from the start until now 6 months late has been wonderful and I truly feel even to this day my hand has been held through the whole journey.

I took over as Branch Manager after our company had been using PestRoutes for over a year. They had migrated from PestPac, and it appears for all intents and purposes that the migration went well. It was a steep learning curve for me, and they want to charge for additional hands-on training (what I would call "re-doing the onboarding"). Even 2+ years on I'm discovering that our people either weren't trained properly in the beginning, or that that tribal knowledge was lost in the general turnover that companies experience. However, their customer service has always been helpful as we've called in about simple questions because we didn't know where to look in the Help Wizard.

Using the software has helped us to streamline our billing and scheduling processes, thereby saving us time and money. We have also been able to improve our customer communications through the software. Highly recommend FieldRoutes.

Overall it’s been a 5 star experience features are great mobile app is the best part

It is easy to use on a daily basis. Reporting features are lacking and there seems to be a lot of bugs. When brought to the attention of support we get a lot of answers that have nothing to do with what our issue is (I feel because they really are not listening) and the "the team is looking into it". It can be very frustrating at times.

Overall, we have had a great experience with Field Routes. The customer service is very good and helpful.

Outstanding customer support especially to new users as myself. Patience is one of the key factors in talking to support that I have noticed. Response is prompt and they are consistently keeping you in the loop when your problem cannot be solved right away. I would like to give a big thanks to CSR for all her help and support in addressing a newcomers concerns and lack of knowledge using this software. For someone who was not trained and thrown into this position as office manager, she was vital as well as, Team 1 in helping me navigate and work through my difficulties.

Thanks ServSuite! We continue to look forward in growing with you. Keep up the good work!

Overall experience has been great - a for sure improvement over Pestpac (except in the scheduling department). The support team is friendly & knowledgeable as well.

I feel as though ServSuite thought "dang, we need to get on this web-based bandwagon" and threw together a system before really testing it for functionality. I mean, why have a report titled "Mailing Labels" that when it prints, has a header that prevents the actual labels from printing correctly?

There are bits here and there that make zero sense (searching for a service address is infinitely more difficult than it should be), and some of the functions are so difficult to perform, we don't even use them. Even with the support team's assistance, we still had issues entering a payment plan and the end result was so confusing, it would have been easier to keep track of the plan on a piece of notebook paper.

We are a small company and don't need all of the features that the program offers. It would be ideal if we could set our own required parameters when entering information, and not what ServSuite thinks is important.

Overall, I have been very pleased with learning and using PestRoutes. I can't wait to see what new features will roll out in the coming months and years!

I especially like that Field Routes makes tracking everything from adding a new customer to billing a service that has been completed. We have had much less missed billing.

Good so far