Salon and Spa Software. Making you more successful.
4.6/5 (31 avis)Avantages
I like that it does so much and makes everyone do everything correctly as well. It picks up mistakes, and also allows us some freedom regarding reminders and also rostering staff is easy - there are great charting features and I am sure there are things Kitomba can do that I don't even know!
Inconvénients
The only thing I don't like is that it will not stop a staff member from making a sale without committing it properly, you can commit a sale but not put in the method of payment which overrides the actual sale and doesn't record it, which makes it complicated if staff have forgotton to go back and complete a sale. Settlement is then a nightmare !
Hi Junia,
Thanks for taking the time to leave us a review. It¿s really nice to hear how you use Kitomba and how it helps you. We can assist with your issue of sales being committed without payment, so someone from our support team will be in touch to help make this area work better for you.
Kind regards,
Anna
I’ve found it a great tool to use, it’s easy to use and constantly being improved and updated. Thanks Kitomba I will miss seeing my business summaries now that I am no longer a client of yours.
Avantages
Access to business information quickly and efficiently for bookings, targets and KPIs wherever you are at anytime. Great support staff and continual improvements being made to stream line the experience for the user. Easy to use and data is easy to read and understand.
Inconvénients
Fairly Expensive for a small business, charges for txts and emails is not really worth the price considering most businesses Using this software will be messaging many clients regarding appointments. This means some businesses would be less likely to use the marketing tools available in the software as the messaging charges would Defeat the purpose of using the marketing tools and resources available to use in the software.
Avantages
Easy, comprehensive, great support. Always updating and keeping up with things. The staff are friendly and very helpful.
Inconvénients
Not sure if it adds product back if you delete or credit. I do find the everyday marketing a little hard to get sometimes and it is hard to target specifics (maybe I don't know how to use it) I often don't have time to to watch videos about the utilization of the system. Maybe if a planned rep visit to go over the finer things would be good. Now that we are with Mailchimp it would be good to maybe have the accepts promo box ticked as default and that way when mailchimp deletes it we know for sure it's not just an oversite. My docket printouts are also confusing because of where the separation line is. I would like to be able to also print out the clients treatment note history.
For years I was so happy, however I am at the stage of looking else where if this online booking system error doesn’t get resolved.
Avantages
I like how easy and user friendly it was for staff and clients booking online and the reports. Also love K1.
Inconvénients
Online booking is fabulous when it’s working. For the past 7+ weeks so many clients have had issues and not been able to make there appointments and Kitomba recognised there was an issue said it was fixed but it’s definitely not. Still getting clients complaining it’s not working. Very disappointed 4 weeks till Christmas and this is happening for the price you pay.
I can see what is booked in from where ever i am. No need to chase people regarding there appointment and client history. Ease of salon functions.
Avantages
I like that it can be set up to automatically do the work for you, when you know how to set this up. I feel its user friendly and easy to use and tech to use.
Inconvénients
Thats you cannot make a reoccurring appointment for clients that come weekly. we have to copy and paste the appointment. I don't like the online booking payment, that its done through PayPal. i feel having to transfer from PayPal to my account is just more work for me. so i have chosen not to have this option.
Avantages
Easy to make appointments, get daily reports and get information on sales for each stylist and keep records for stock
Inconvénients
That it turns off every Sunday and we do not open on Mondays so I have to come to the salon to turn it back on so we can see that clients have confirmed their appointments or cancelled them for 9am start on Tuesdays.
Hi Linda
Thanks for your review. It¿s great that you find Kitomba easy to use! We can help you to set up your Kitomba to automatically restart so you can easily see your client appointments on a Monday. One of our team will be in touch to help you with this.
Kind regards,
Anna
Easy to use, can view when not at work, easy to work out features with create online support and just a phone call. Love team view so you can hope in and do what would take us hours. Nice peope to deal with on the end of the phone...understand that we have no idea.
Avantages
The customer service and pricing...have used a few and this is by far the best in both avenues. The online booking feature is a favourite with our clients and is easy use for them.
Inconvénients
Some appointment features could work better with rebooking. We book clients ahead and rescheduling appointments can be a little long winded to do.
From a manual (book and pen) system too Kitomba it has increased our service time, as kitomba you can automate text msgs, reminders, cautions and pos.
Avantages
Easier to navigate and teach
The text msg service
Campaign marketing messages
Clear fonts, tabs and headings
Cloud based storage and security
Inconvénients
The cost!
For a small business its very hard to justify spending (my approx. bill) on a booking system when there are so many other cheap options on the market that provide similar services.
A comprehensive daily working booking system. Good reporting and stock control. Also some good extra features associated with hairdressing and beauty
Avantages
It provides a diverse range of information useful to me as Administrator. It is user friendly and has been designed well in my opinion. The reporting is good and our staff seem to be handling it well.
Inconvénients
Not necessarily Kitomba's fault but the L'Oreal Matrix sector of our inventory which is also the largest, has a number of anomalies whereby product is duplicated under slightly different names and sectors. Also inconsistency's. Spaces, capitals and descriptions need to be identical.
People often say what a difference a day makes. In my case I say what a difference a year makes.
Our salon has now been using Kitomba for one year. In that time we have been able to achieve a much better handle on our stock, our productivity and most of all our clients needs.
Kitomba support - We had to introduce the system in the first week of December due to issues with previous software suppliers. I know, OMG I thought in the busiest time of the year. However it was made so easy with the support we got on site initially and then on line. Everyone at Kitomba respects your issue, deals with it promptly and most of all, completely satisfying my needs. I also love the 1/2 hour webinar to aid the learning process.
Stock and clients - the system has given us such a good look at our stock e.g. what been sitting on shelve too long and clients e.g. when last purchased product that we have been able to react quickly to issues. Feedback from clients love the on line appointment, the text for their birthdays and the Kitomba $$ loyalty programme.
The team - It has been great to set up the commission system for each employee, the ability to work out their wages in one easy action is fantastic. We also use the reporting system on K1 i.e. benchmarking to show each team member how they are going.
If there is a con to the system it is that while everything is there to use from day one I have found it best to introduce the great systems in a balanced way. This aids the team and also makes sure the learning is there before the next training. I prioritised what I was having the most issues with then went to it
Overall I highly recommend this product
The best costumer service i have ever come across. Everything is made easy, everything is explained and sorted within a few minutes.
Avantages
The best part about Kitomba is that its so easy to use. It has more futures than you will use, but its great to know that you have it there encase you ever need it.
Inconvénients
Probably the price. I wish some of the futures were optional, and you would be able to add them as you need.
Avantages
I like the benchmark settings, the reports and the accessibility on my phone to change or update appointments
Inconvénients
I have had a few difficulties with the phone application, like wanting to book an appointment but not send a text confirmation which it automatically will, and sometimes moving appointments or changing their time does not always function smoothly
Lower DNA rate than many
Avantages
Local assistance if required.
Ease of use, ability to set up in multiple locations. Not sure what else I'm supposed to say I've been using it for 10+ years!
Inconvénients
Cost of text reminders is too high. K1 looks too odd to use to any great detail.
Would like to investigate further use of email/letters from info in files.
Avantages
Customer service is always helpful when we need to call them! Easy to put colour notes in, and easy to book in appointments and rebooking of clients.
Inconvénients
sometimes cant' open the software have to call for help.
sometime client didn't get confirmation message.
I use to use simple salon price point compare kitomba is expensive.
record keeping & reports make it easy to see what is happening on a daily basis.
Avantages
It is easy to use & all staff members can use it easily. The straightforward layout makes the viewing screen easy to see & book appointments simply.
Inconvénients
The overall cost of the text messages makes it a costly experience if you want to message lots of clients.
We love kitomba. Its ease of access means less downtime for therapists. Great reports which can be easily adapted to personal salon needs.
Avantages
Its easy accessibility in being able to check when appointments are made when not in the office.
Inconvénients
The cost comparison with other systems is a bit higher.
smooth running of salon
Avantages
Easy to use for all staff members , reports cover most information required. easy access and staff can user
Inconvénients
Company based overseas and sometimes need help during uk day time . most cases can wait for help but sometimes help is needed immediately
Avantages
Easy to use. I like being able to sign into k1 from home. Good for staff to be able to check in. Love clients being able to confirm appointments.
Inconvénients
Wish k1 had more options, I'd like to be able to access more reports from home. Also be able to do marketing.
Avantages
Its very easy for everyone to use and creates useful reporting. The appointment confirmation is very helpful. It is cost effective
Inconvénients
I would like to send a text message confirmation that let's the client know that they are seeing both stylist and colourist
Avantages
Love the text messaging reminders, love the support, love how easy it is to use. Love that they are always bribing out new features.
Inconvénients
Sometimes the price of the monthly fees can be a bit much, but other then that I can't complain about kitomba!!
Avantages
The software is very easy to use and if anything does go wrong the customer support is amazing and they will get you sorted very quickly
Inconvénients
If I had to say one con it would be not being able to use concession cards with an exception once they expire.
Love the weekly business summaries has everything I need to see at a glance wot each girl is achieving
Avantages
The integration of appointments, reports , use of kitomba 1 on mobile SMS ability
Inconvénients
The cost per month is quite expensive but it never fails to deliver
Avantages
Easy to use and has a lot of functions. The help desk is usually very helpful and return call quickly
Inconvénients
The cost compared to other providers. Three year contracts to get better deals cost of text messages and email should be almost free
Does not allow you to delete names etc when you have gone wrong.
Avantages
data set up easy to see, date and calendar well set out
Inconvénients
having to change each individual line instead of doing it in bulk
Avantages
It’s super easy, convenient and quick to use and my staff have found it great to learn with
Inconvénients
There isn’t much I don’t like, it’s been the best for my business
auto reminders, texting clients as no one listens to voicemail any more, many features such as reports which are comprehensive and allow me to track my business and how it is going, financial records, so many things.