Salon and Spa Software. Making you more successful.
4.6/5 (50 avis)Avantages
We love how extensive the system is- we can run reports on every thing we need, plus more! The customer service is great- they always answer our calls or emails very quickly.
Inconvénients
The cost, however, we are totally happy paying the cost as we receive so many benefits.
Avantages
Online bookings
Reporting
Automation of marketing
Inconvénients
Clients unable to leave a review
Cost of text messages is too high
auto reminders, texting clients as no one listens to voicemail any more, many features such as reports which are comprehensive and allow me to track my business and how it is going, financial records, so many things.
Avantages
I like that it does so much and makes everyone do everything correctly as well. It picks up mistakes, and also allows us some freedom regarding reminders and also rostering staff is easy - there are great charting features and I am sure there are things Kitomba can do that I don't even know!
Inconvénients
The only thing I don't like is that it will not stop a staff member from making a sale without committing it properly, you can commit a sale but not put in the method of payment which overrides the actual sale and doesn't record it, which makes it complicated if staff have forgotton to go back and complete a sale. Settlement is then a nightmare !
Hi Junia,
Thanks for taking the time to leave us a review. It¿s really nice to hear how you use Kitomba and how it helps you. We can assist with your issue of sales being committed without payment, so someone from our support team will be in touch to help make this area work better for you.
Kind regards,
Anna
Avantages
I can always call Kitomba support to help guide me thru whatever it is I’m trying to do or searching for.
The customer marketing tools are very good
Inconvénients
Kitomba does not have the ability to create re-occurring bookings
I’ve found it a great tool to use, it’s easy to use and constantly being improved and updated. Thanks Kitomba I will miss seeing my business summaries now that I am no longer a client of yours.
Avantages
Access to business information quickly and efficiently for bookings, targets and KPIs wherever you are at anytime. Great support staff and continual improvements being made to stream line the experience for the user. Easy to use and data is easy to read and understand.
Inconvénients
Fairly Expensive for a small business, charges for txts and emails is not really worth the price considering most businesses Using this software will be messaging many clients regarding appointments. This means some businesses would be less likely to use the marketing tools available in the software as the messaging charges would Defeat the purpose of using the marketing tools and resources available to use in the software.
Avantages
Kitomba has been great for my salon it helps keep everything on track and I am able to see what is going on at work even when I'm not there. The new time sheet feature has been amazing it keeps my staff honest and saves a lot of time chasing them up to put in their hours.
Inconvénients
It does not integrate the hours from to.e sheet to zero.
Avantages
Easy, comprehensive, great support. Always updating and keeping up with things. The staff are friendly and very helpful.
Inconvénients
Not sure if it adds product back if you delete or credit. I do find the everyday marketing a little hard to get sometimes and it is hard to target specifics (maybe I don't know how to use it) I often don't have time to to watch videos about the utilization of the system. Maybe if a planned rep visit to go over the finer things would be good. Now that we are with Mailchimp it would be good to maybe have the accepts promo box ticked as default and that way when mailchimp deletes it we know for sure it's not just an oversite. My docket printouts are also confusing because of where the separation line is. I would like to be able to also print out the clients treatment note history.
The reporting is excellent and easy to use. It helps me measure my business KPI's on a daily basis. It also helps set my weekly, monthly targets and allows my team to access them easily through Kitomba one.
We receive about 10 online bookings per day which has really allowed us to grow our business.
Avantages
I love the reporting. The magic marketing is excellent and the customer service awesome. Prompt and informative.
I love Kitomba One and the Target facility. Also the Benchmarking is great.
The online booking service works well.
Inconvénients
We recently changed to a Mac and the software is not really compatible. It would be great if not was cloud based or just worked a bit better on the appointment interface.
Generally great, can’t complain about the software or the tech support . I really like the system
Avantages
It’s a great system , easy to use and the customer support is great .
Inconvénients
It’s very expensive compared to every other similar software on the market for hairdressers. Even though it’s a great set up, it still feels like a bit of a rip off .
Also the accounts lady is a bit abrupt and not that friendly to deal with.
Our account person is super helpful and friendly, we get great deal of support, it's just unfortunate that some of the functionality is lacking.
Avantages
I like that the salons have so much great reporting available to them, unfortunately most sites aren't using this to its full potential and there is no way to look at some of these reports from Head Office or at a national level.
Inconvénients
Kitomba lacks a lot of functionality that a big, multi-site business requires, and is not set up to deliver standard retail functions in terms of promotions. For example Buy 2 get 1 Free promotions. Leaving offers to be manual entered, and actioned leaves the business open to errors and misuse.
There is key gaps in the reporting available, and anything comparable requires running two reports and manually working out the variance which is something I would consider basic. Imagine if you could produce a report on points earned on a specific brand, during a specified time period... and charge the vendor for those points... you could create some clever promotions if the reporting and keying allowed.
Had I been part of the decision process I would not have chosen Kitomba. It's basic, and geared largely towards single, or smaller businesses. The lure of having a points/rewards system is off set by the inability to easy look at the data at a nationwide level.
There isn't even the ability to bulk up load quantities for sites across the group, for instance in a GWP promotion where I know and created the quantities per site, I have to leave it to the sites to enter the quantity (which they never do).
They are always available to help, and nithing is a problem.
Avantages
Ease of use, customer support is fantastic.
Inconvénients
Is more pricey than other systems, and costs for texts is high
For years I was so happy, however I am at the stage of looking else where if this online booking system error doesn’t get resolved.
Avantages
I like how easy and user friendly it was for staff and clients booking online and the reports. Also love K1.
Inconvénients
Online booking is fabulous when it’s working. For the past 7+ weeks so many clients have had issues and not been able to make there appointments and Kitomba recognised there was an issue said it was fixed but it’s definitely not. Still getting clients complaining it’s not working. Very disappointed 4 weeks till Christmas and this is happening for the price you pay.
I can see what is booked in from where ever i am. No need to chase people regarding there appointment and client history. Ease of salon functions.
Avantages
I like that it can be set up to automatically do the work for you, when you know how to set this up. I feel its user friendly and easy to use and tech to use.
Inconvénients
Thats you cannot make a reoccurring appointment for clients that come weekly. we have to copy and paste the appointment. I don't like the online booking payment, that its done through PayPal. i feel having to transfer from PayPal to my account is just more work for me. so i have chosen not to have this option.
Avantages
Easy to make appointments, get daily reports and get information on sales for each stylist and keep records for stock
Inconvénients
That it turns off every Sunday and we do not open on Mondays so I have to come to the salon to turn it back on so we can see that clients have confirmed their appointments or cancelled them for 9am start on Tuesdays.
Hi Linda
Thanks for your review. It¿s great that you find Kitomba easy to use! We can help you to set up your Kitomba to automatically restart so you can easily see your client appointments on a Monday. One of our team will be in touch to help you with this.
Kind regards,
Anna
Easy to use, can view when not at work, easy to work out features with create online support and just a phone call. Love team view so you can hope in and do what would take us hours. Nice peope to deal with on the end of the phone...understand that we have no idea.
Avantages
The customer service and pricing...have used a few and this is by far the best in both avenues. The online booking feature is a favourite with our clients and is easy use for them.
Inconvénients
Some appointment features could work better with rebooking. We book clients ahead and rescheduling appointments can be a little long winded to do.
Avantages
How easy it is to use on a day to day basis
Inconvénients
The fact that I don’t know how to use all aspects of the program so don’t get the full experience out of it
From a manual (book and pen) system too Kitomba it has increased our service time, as kitomba you can automate text msgs, reminders, cautions and pos.
Avantages
Easier to navigate and teach
The text msg service
Campaign marketing messages
Clear fonts, tabs and headings
Cloud based storage and security
Inconvénients
The cost!
For a small business its very hard to justify spending (my approx. bill) on a booking system when there are so many other cheap options on the market that provide similar services.
I love the online booking, the easy rebooking system.
Accounting of the totals for individual staff and number of clients, it makes tracking everything we do easy.
Avantages
Very easy to use and my staff all love and find it very easy to use would not use anything else.
Inconvénients
Nothing I can’t fault it, I love how easy it is and always help just a phone call away.
A comprehensive daily working booking system. Good reporting and stock control. Also some good extra features associated with hairdressing and beauty
Avantages
It provides a diverse range of information useful to me as Administrator. It is user friendly and has been designed well in my opinion. The reporting is good and our staff seem to be handling it well.
Inconvénients
Not necessarily Kitomba's fault but the L'Oreal Matrix sector of our inventory which is also the largest, has a number of anomalies whereby product is duplicated under slightly different names and sectors. Also inconsistency's. Spaces, capitals and descriptions need to be identical.
People often say what a difference a day makes. In my case I say what a difference a year makes.
Our salon has now been using Kitomba for one year. In that time we have been able to achieve a much better handle on our stock, our productivity and most of all our clients needs.
Kitomba support - We had to introduce the system in the first week of December due to issues with previous software suppliers. I know, OMG I thought in the busiest time of the year. However it was made so easy with the support we got on site initially and then on line. Everyone at Kitomba respects your issue, deals with it promptly and most of all, completely satisfying my needs. I also love the 1/2 hour webinar to aid the learning process.
Stock and clients - the system has given us such a good look at our stock e.g. what been sitting on shelve too long and clients e.g. when last purchased product that we have been able to react quickly to issues. Feedback from clients love the on line appointment, the text for their birthdays and the Kitomba $$ loyalty programme.
The team - It has been great to set up the commission system for each employee, the ability to work out their wages in one easy action is fantastic. We also use the reporting system on K1 i.e. benchmarking to show each team member how they are going.
If there is a con to the system it is that while everything is there to use from day one I have found it best to introduce the great systems in a balanced way. This aids the team and also makes sure the learning is there before the next training. I prioritised what I was having the most issues with then went to it
Overall I highly recommend this product
The best costumer service i have ever come across. Everything is made easy, everything is explained and sorted within a few minutes.
Avantages
The best part about Kitomba is that its so easy to use. It has more futures than you will use, but its great to know that you have it there encase you ever need it.
Inconvénients
Probably the price. I wish some of the futures were optional, and you would be able to add them as you need.
The targets are a great incentive for our staff to focus on and have definitely influenced sales.
Avantages
The online booking, now I don't spend hours making appointments.
The automatic texting to confirm the next days appointments.
The reporting for stock levels, ordering, business numbers
Inconvénients
Can not think of anything that i did not like.
Avantages
I like the benchmark settings, the reports and the accessibility on my phone to change or update appointments
Inconvénients
I have had a few difficulties with the phone application, like wanting to book an appointment but not send a text confirmation which it automatically will, and sometimes moving appointments or changing their time does not always function smoothly
Haven’t really had any issues it wud be good to have onsite training with all my staff. I would like more as a business owner I brought the salon and there is a lot of stuff on there that I feel I am not getting full use out of because of lack of knowledge
Avantages
It was just there when I purchased the salon I would change but it’s to hard
Inconvénients
I find it’s hard to get support to actually come out and do training with staff and it’s so EXTREMELY EXPENSIVE for what it is the only reason I won’t change is because it is what we all know and it is to hard
Lower DNA rate than many
Avantages
Local assistance if required.
Ease of use, ability to set up in multiple locations. Not sure what else I'm supposed to say I've been using it for 10+ years!
Inconvénients
Cost of text reminders is too high. K1 looks too odd to use to any great detail.
Would like to investigate further use of email/letters from info in files.
Great overall experience- they take all feedback and often release new features due to popular demand. Constantly upgrading and improving their software.