Ebsta

4,8 (104)
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Plateforme d'engagement client avec extensions Chrome

Note globale

4,8 /5
(104)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,7/5
Simplicité d'utilisation
4,8/5
Support client
4,6/5

99%
des utilisateurs recommandent cette application
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104 avis

Utilisateur vérifié
Note globale
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Synching responses made easy!

Publié le 28/03/2018

1. You can sync everything, you can change what info is saved such as calendar, and email so you'd...

1. You can sync everything, you can change what info is saved such as calendar, and email so you'd know how far the conversation went with your colleague, saves time!

2. It can do wonders! You can control which application you wish to sync.

Avantages

1. This automation process saves time and money. It increases productivity with less error.

2. It facilitates the recruitment process by allowing us to store all your contacts in one place so that colleagues can track the status of my email.

Inconvénients

Sometimes the automation when it comes to synching just don't work and you will not notice it since there's no notification sent.

Rebecca
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Great way to measure customer/prospect sentiment

Publié le 25/05/2023

Avantages

Love how I can measure customer relations with our product through Ebsta scoring. Really helps to measure sentiment across customers and prospects

Inconvénients

More of a sales tool than a customer advocacy tool

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Ebsta is a cool Email Sync solution

Publié le 26/03/2019

Avantages

I like how easily it integrates into Sales Force

Inconvénients

Sometimes the software feels like it can get in the way. It is helpful, overall.

adrian
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

An essential if you work with Gmail and Salesforce

Publié le 23/01/2020

Great

Great

Avantages

As a SF Admin and a "Customer and Sales Support", I use Ebsta every day to plug those customer responses directly to the History Activity of the associated Opportunity.
One can compose/send Gmail from within Salesforce but when customers respond it's to your Gmail and so the history thread would be lost, so lucky that this can be solved with Ebsta.

The Sales reps prefer to work directly from their Gmail and generally don't like to have SF open. Ebsta has a good info-bar that sits neatly at the top of our your Gmail to sync vital sales info directly in your Gmail view.

Inconvénients

Manually creating leads and contacts that don't sync because they're not already in SF.
The "Create Record" option could be more intuituve.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Ebsta for CRM

Publié le 30/08/2018

Our team has significantly increase our closing rate by using Ebsta on our customer intertration...

Our team has significantly increase our closing rate by using Ebsta on our customer intertration best practices.

Avantages

I love using Ebsta because it's easy to use. The user interface is easy to navigate. Salesforce makes files to easily share, access and manage files

Inconvénients

I did not experience any difficulty in using Ebsta. Their customer support is always available and gets beck to me right away whenever I have questions.

John
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great App for Email Documentation

Publié le 20/04/2017

I've been using the app for just about a year now for Gmail. This has become critical for effective...

I've been using the app for just about a year now for Gmail. This has become critical for effective time management when recording emails to Salesforce. Click tracking has also come in very handy for the sales team.

The only hiccup I'd like to see fixed is when an email is recorded to Salesforce, it uploads the email and the attachments (if selected), but it does not link the two together.

Great app overall.

Avantages

I primarily use the Ebsta app for logging emails and attachments into Salesforce. It is a much cleaner solution than the BCC Salesforce offers out of the box. Email open notifications are also extremely useful when trying to get a hold of clients as it's a little flag that it might be a good time to reach out.

Inconvénients

The only real hiccup I see with the app is the attachments don't link to the recorded email inside of Salesforce. They are both logged to the record, but when reviewing the "email sent' activity, there isn't a direct link between the email and whatever attachments associate with it.

Derek
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A Must Have for Salesforce Users!

Publié le 17/03/2017

This app makes my life a lot easier. Instead of having send an email and log the action in...

This app makes my life a lot easier. Instead of having send an email and log the action in Salesforce, Ebsta does it for me right inside Google. Being able to update a SF record without having to go be in SF makes me super happy! Also, I often search for new clients on LinkedIn and Twitter. Ebsta automatically scans the profile I'm looking at and gives me results found in my SF records. I would definitely recommend trying it out! Now that I'm using it, I'd hate to go back to life without Ebsta!

Avantages

This app makes my life a lot easier. Instead of having send an email and log the action in Salesforce, Ebsta does it for me right inside Google. Being able to update a SF record without having to go be in SF makes me super happy! Also, I often search for new clients on LinkedIn and Twitter. Ebsta automatically scans the profile I'm looking at and gives me results found in my SF records. I would definitely recommend trying it out! Now that I'm using it, I'd hate to go back to life without Ebsta!

Inconvénients

The popup banner when in gmail/linkedin/twitter will search that person in salesforce for you, which is really cool. I wish it were a little more accurate though.

Justin
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Ebsta workflow optimized

Publié le 21/03/2017

Nice software that helps connect various online lead generation sites with salesforce. The...

Nice software that helps connect various online lead generation sites with salesforce. The difference between this and other software is that I don't have to duplicate because everything goes directly into salesforce while I can stay within the other websites. Best feature is having hot keys to quickly cross reference on other sites. i would highly recommend the software.

Avantages

Hot key connectivity to quickly research company information in my companies main database. I use online google sheets and this is great to be able to work in my sheet and essentially have salesforce data.

Inconvénients

when you switch tabs in a chrome browser, the pop-up goes away. it would be nice if the same pop-up is present across tabs in chrome.

Carolyn
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Ebsta saves me so much time!

Publié le 15/03/2017

Working in a customer service role, my company keeps track of every interaction, a lot which is...

Working in a customer service role, my company keeps track of every interaction, a lot which is over email. Ebsta in conjunction with Salesforce allows me to quickly add activities to the account within Salesforce without the daunting task of copy/pasting. That and the quick snippet and search tools within email allow me to see key insight into the client I am working with! It's extremely important to see if there are open opportunities, when the last activity was and more. I would highly recommend Ebsta to anyone whose interaction with customers relies heavily on email. I have saved hours and hours of time!

Avantages

Ease of use, quick and clean insights at the top of my email client (gmail), good Salesforce pluggin without having to log into salesforce

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé Autre pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

My sales team quite liked it

Publié le 07/12/2018

Avantages

Made the switch from SalesLoft and like their UI, and ease of use. And content on their site.

Inconvénients

Nothing I can think of just yet. Only heard good things from sales.

Nicholas
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easily one of the best SalesForce add-ons we've purchased

Publié le 20/04/2017

We work exclusively out of SalesForce and gMail, and this app is a life-saver. It is just SO easy...

We work exclusively out of SalesForce and gMail, and this app is a life-saver. It is just SO easy to link up our messages in gMail with SalesForce. You can select specific cases, multiple contacts/accounts, and the sync is instantaneous. It totally removes the need to constantly toggle back and forth between email and SalesForce. Our team is in love. We've had Ebsta for years and will pay for them forever!

Avantages

Ease of integration, smooth process flow, it just works!

Inconvénients

Searching for a contact/lead when you have many "matches" is time consuming.

Nina
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Game changing CRM tool

Publié le 25/04/2017

Ebsta has saved me and my team hours of logging sales data from gmail. The most valuable tool has...

Ebsta has saved me and my team hours of logging sales data from gmail. The most valuable tool has been the email attribution, contact lookup, and adding call notes + opportunity data right into the chrome extension. Our salesforce records are better than ever.

Avantages

Easy to use and set up. Customize input fields per your needs. Sits right into gmail and Chrome. Attribution to records in Salesforce. Update calls and create tasks easily in Chrome.

Inconvénients

There are still a few bugs but overall, the core features work great and they are the most valuable.

Craig
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Get's the job done

Publié le 20/04/2017

Easiest solution we found to record e-mail exchanges in Salesforce Accounts, Contacts and Opportunit...

Easiest solution we found to record e-mail exchanges in Salesforce Accounts, Contacts and Opportunities. Love the ability to add Contacts and Accounts right from the Gmail page.

Avantages

Easy to use. Easy to configure.

Inconvénients

None

Emily
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Big fan of Ebsta

Publié le 16/03/2017

Ebsta is great! Very easy to use. Although there are other tools to link Gmail to Salesforce, and...

Ebsta is great! Very easy to use. Although there are other tools to link Gmail to Salesforce, and some may cost less, there is certainly plenty of value for your money with Ebsta. I particularly appreciate the ability to link my emails to records in Salesforce!

Avantages

linking emails to records in Salesforce

Inconvénients

having to re-log in to Ebsta every time I switch between computers

Travis
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

10/10 would recommend

Publié le 16/03/2017

Ebsta is one of my favorite products. The email tracker feature has revolutionized my entire work...

Ebsta is one of my favorite products. The email tracker feature has revolutionized my entire work process. I can now devote more time and resources to my most essential clients.

Avantages

ease of use; functionality; email tracker

Inconvénients

literally nothing; one of my favorite plugins

kerushan
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great platform, great features use it now

Publié le 15/03/2017

I use Ebsta everyday at work, it is one of the many softwares I have to use on a regular base. Only...

I use Ebsta everyday at work, it is one of the many softwares I have to use on a regular base. Only thing is Ebsta actually works. Great features, easy to navigate, I recommend this to everyone who is looking for a great solution

Avantages

Salesforce email chain add, Email tracking, Task tracking on SF, contacts list view

Inconvénients

I feel the email tracking could use extra analytics

Lacey
Note globale
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

You Need Ebsta!

Publié le 15/03/2017

I love this product so much. Ebsta allows me to maximize my productivity while keeping the detail...

I love this product so much. Ebsta allows me to maximize my productivity while keeping the detail level that I enjoy. Being able to immediately send emails to my Salesforce records allows me to focus on my business instead of focusing on keeping my emails in the right place! Fantastic product!

Francis
Note globale
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Very useful and helps our work easy

Publié le 08/05/2017

Avantages

The software is easy to use and helps our work easy. No need to manually update salesforce when sending emails.

Inconvénients

There were a few times that it does not sync when sending emails.

Jeremy
Note globale
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

No Brainer App

Publié le 15/03/2017

Ebsta is a nonbrainer app for anyone using SalesForce with client interactions. Your email inserts...

Ebsta is a nonbrainer app for anyone using SalesForce with client interactions. Your email inserts seamlessly into the SF account for tracking and account data. Additionally, you can track who and when a client, or potential client, has opened your email and how many times. This is key for knowing hot leads and the real list of who to call/contact! If you're looking for a refined and efficient workflow ... look no further! Ebsta also gives me a quick account view of my accounts within Gmail with the Gmail plugin. BOOM! Just signup and thank me later.

Amy
Note globale
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Awesome for email communications

Publié le 21/04/2017

I send and receive so many emails from different people at the same company (or sometimes multiple...

I send and receive so many emails from different people at the same company (or sometimes multiple people regarding the same request) and Ebsta keeps me unbelievably organized! It's pretty awesome to add all my emails into Salesforce with Ebsta...such a timesaver and I don't have to look through my sent emails to find an important one. I can quickly track it in Salesforce. Out of office? Your colleagues can view the emails you have added to Ebsta too!

Avantages

It is easy to use

Inconvénients

It seems to disconnect every so often...not sure why but it re-connects on its own.

Steve
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation

Productivity Increased through ebsta

Publié le 21/03/2017

As an Account Executive, I spent a lot of time jumping from screen to screen to transport data,...

As an Account Executive, I spent a lot of time jumping from screen to screen to transport data, input tasks, and various other SF activities. With ebsta, my producivity increased simply by no longer having to work out of a separate window to access SalesForce. Often times, EBSTA responds faster than SFDC. Only negative I'd give ebsta is its inability to automate simple reminders (i.e.: "Call if no word after 3 days"), but there are workarounds for it.

Jen
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great!

Publié le 08/05/2017

saving time!

saving time!

Avantages

Ebsta saves me a lot of time when emailing clients. It is easy to use and I don't really have to think about it.

Ryan
Note globale
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Love this app!

Publié le 15/03/2017

Makes everything very fast and easy. I can easily sync up people to my SF from gmail and vice...

Makes everything very fast and easy. I can easily sync up people to my SF from gmail and vice versa!!

Blake
Note globale
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Program for the Industry

Publié le 21/03/2017

This program has done an excellent job of joining together my email and CRM to help me manage my...

This program has done an excellent job of joining together my email and CRM to help me manage my time and tasks better and understand what exactly my clients are needing at any given time. The integration of the company email lets me know what state the account is in and the current topic of discussion with the client.

Luke
Note globale
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Excellent Tracking Solution

Publié le 20/04/2017

Ebsta is a great solution for tracking emails in Salesforce. It is simple and easy to setup, and my...

Ebsta is a great solution for tracking emails in Salesforce. It is simple and easy to setup, and my users enjoy it. Its one-click functionality is great, and they're adding new features regularly.

Avantages

Ease of use, and contact lookups

Inconvénients

Outlook integration is locked to another tier