--- description: Keatext : qu'en pensent les utilisateurs ? Lisez les avis sur Keatext, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Keatext - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/601/customer-experience/software) > [Keatext](/software/111049/keatext) # Keatext Canonical: https://www.getapp.fr/software/111049/keatext Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/111049/keatext?page=2) > Keatext est une plateforme d'analyse de texte basée sur le cloud pour la gestion de l'expérience client, l'étude de marché, la motivation des collaborateurs, etc., qui analyse les commentaires et les retours des clients, y compris les réponses aux sondages, les avis, les transcriptions des call centers et des e-mails, pour fournir des informations exploitables. > > Conclusion : 19 utilisateurs lui ont donné la note de **3.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.8/5** | 19 Avis | | Simplicité d’utilisation | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Keatext - **Pays**: Montreal, Canada - **Entreprise fondée en**: 2010 ## Contexte commercial - **Prix à partir de**: 550,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais, français - **Pays disponibles**: Canada, France, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse comparative et qualitative - Analyse de texte - Analyse des médias - Analyse des recherches utilisateurs - Analyse des sentiments - Analyse des tendances - Analyse en libre-service - Analyse prédictive - Analyse quantitative - Analyse statistique - Analyse visuelle - Annotations - Authentification unique - Automatisation des processus et flux de travail - Benchmarking - Cartographie du parcours client - Catégorisation/regroupement - Champs de texte - Chat et messagerie - Classification des données ## Intégrations (4 au total) - Salesforce Sales Cloud - ServiceNow - SurveyMonkey - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) ## Catégories connexes - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) - [Logiciels de text mining](https://www.getapp.fr/directory/1161/text-mining/software) - [Logiciels de satisfaction client](https://www.getapp.fr/directory/1029/customer-satisfaction/software) - [Logiciels d'analyse de données qualitatives](https://www.getapp.fr/directory/1487/qualitative-data-analysis/software) - [Logiciels de NPS (Net Promoter Score)](https://www.getapp.fr/directory/1963/nps/software) ## Logiciels similaires 1. [Tableau](https://www.getapp.fr/software/90797/tableau-software) — 4.6/5 (2348 reviews) 2. [OpenText Analytics Cloud](https://www.getapp.fr/software/102509/opentext-analytics-suite) — 5.0/5 (1 reviews) 3. [JMP](https://www.getapp.fr/software/2057485/jmp) — 4.5/5 (53 reviews) 4. [Looker](https://www.getapp.fr/software/91545/looker) — 4.5/5 (282 reviews) 5. [Qlik Sense](https://www.getapp.fr/software/100391/qlik-sense) — 4.5/5 (260 reviews) ## Avis ### "We evaluated Keatext during a test period and were very impressed with the results." — 4.0/5 > **Francis** | *27 mars 2018* | Taux de recommandation : 9.0/10 > > **Avantages**: The Keatext interface is clear and easy to use. Keyword groupings and the display of sentiment measurement graphs are useful. > > **Inconvénients**: None. We have not completed the product testing yet. A complementary offer for other data formats would be appreciated. ----- ### "You will like it" — 4.0/5 > **Utilisateur vérifié** | *19 janvier 2019* | Marketing et publicité | Taux de recommandation : 8.0/10 > > **Avantages**: I got a chance to use Keatext for a client and I loved it. There are so many ways you can use this tool to get better at marketing. The sky is the limit – literally. Since then, I have recommended this tool to several clients who were struggling to understand their customers and were interested in creating buyer personas. 1. Easy-to-use rather it is fun app that will make you love you work. 2. Great customer support. 3. Let’s you monitor customer sentiments, trends, and more across multiple channels. > > **Inconvénients**: 1. They have blacklisted IPs of several countries which restricts potential clients from accessing their website. Not sure what’s the logic here but if it’s a global tool, everyone should be able to access website. 2. Third-party integration needs more work. > > Definitely recommended if you’re interesting in analyzing text feedback and use it for decision-making. ----- ### "Easy to use" — 3.0/5 > **Utilisateur vérifié** | *26 mars 2018* | Vente au détail > > **Avantages**: It's easy to import data and to analyze it, the learning curve is super fast as the software is well built and easy to learn. The team was also there for me if I had questions. I liked that I could be autonomous in a matter of hours. > > **Inconvénients**: The analysis features were not exactly to my liking, and I felt the lexical analysis could use more statistical techniques for large datasets. ----- ### "Perform better to your customers with Keatext" — 4.0/5 > **kerem** | *17 septembre 2022* | Biens de consommation | Taux de recommandation : 9.0/10 > > **Avantages**: Keatext is a very powerful tool. It has many functions while performing your customers better with efficient way. Especially comperative analysis helped me a lot. > > **Inconvénients**: Nothing specific, but in this kind of softwares ,users may need additional how to guide videos or documents. > > It was all ok \!\! ----- ### "Good for some use cases, but not for my case" — 5.0/5 > **Sharon** | *22 avril 2020* | Conseil en gestion | Taux de recommandation : 5.0/10 > > **Avantages**: Power to analyze thousands of text data rows. > > **Inconvénients**: Limitations are so clear. 1) Filter set renews every time I update the data even though the columns are the same in the same order. 2) Cumbersome to add any filters. It would be nice to drag and drop like in Excel pivot table or in Tableau. 3) Its AI is not able to read beyond typos. Making sure the thousands of rows of text data doesn't contain any typo is a burden for its users. 4) Noun = topic, adjective = sentiment -- too binary. What if users express the same idea by saying "reliability is great" and "reliable product"? Shouldn't it be considered the same? But Keatext doesn't know how to do that. 5) Unclear how retraining works. There were 1000 times I wanted to retrain the AI, but there wasn't enough guideline. 6) AI can't read between the lines. It's too single dimensional. Nuance won't be picked up by Keatext. ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/111049/keatext?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/111049/keatext) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Données structurées