Avis clients sur Guesty Lite

Guesty Lite
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542 avis

- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Great website
Publié le 13/10/2023
Avantages
User friendly & easy to navigate the website
Inconvénients
Nothing everything about this site is great
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
A good choice for STR business
Publié le 04/10/2024
Avantages
What I liked most about Guesty For Hosts is its powerful automation tools that simplify managing multiple properties. The seamless integrations with major booking platforms save time and reduce errors. Additionally, the comprehensive reporting and analytics provide valuable insights for optimizing operations. The responsive customer support team also ensures any issues are promptly addressed, enhancing the overall management experience.
Inconvénients
One aspect I liked least about Guesty For Hosts is its pricing, which can be expensive for smaller operations. Additionally, the platform's extensive features can be overwhelming, resulting in a steep learning curve for new users. Occasionally, customer support response times are slower during peak periods, which can be frustrating.
Réponse de Guesty
Thank you for taking the time to share your experience, Francois. We're honored to be part of your business toolkit, and we're thrilled to hear that the features of the platform like automations are simplifying your property management!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Poor Support and Integrations
Publié le 01/07/2024
It was not a good experience and will probably be switching soon.
It was not a good experience and will probably be switching soon.
Avantages
Guesty for Hosts does the minimum well, but there are other better products out there for less money.
Inconvénients
Guesty for Hosts has poor customer support. They treat Guesty for Hosts very badly and seem to have little regard for Hosts users compared to Guesty for Pros. They focus all of their time and energy on the Pros. Why even have a Hosts level if they don't support the users or update the product. They do false advertising to draw you in only to discover that most of the integrations with other products are only for the Pros subscription and the Hosts level.
Alternatives envisagées
LodgifyPourquoi passer à Guesty Lite
Recommendations from others.Réponse de Guesty
Hello Jacob,
We're genuinely sorry to hear about your experience. Our team is eager to connect with you promptly to address and resolve this situation. Ensuring our users fully benefit from our platform and are completely satisfied is our priority. Kindly provide us with your email, and we'll reach out to resolve this matter swiftly.
Thanks,
The Guesty Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Stark Industries Property Group Guesty for Host Assessment
Publié le 28/04/2024
Avantages
Extremely easy to navigate, integrate, automate, and manage several properties an several different booking channels.
Inconvénients
Customer Support, although helpful, lags in response. Back and forth communication can some times take days.
Réponse de Guesty
Thank you for sharing your feedback with us. We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth.
- The Guesty Team
- Secteur d'activité : Événementiel
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
This is a must for vacation rentals
Publié le 27/07/2024
I cannot say enough good things about Guesty for hosts. Its a one stop booking platform that even...
I cannot say enough good things about Guesty for hosts. Its a one stop booking platform that even allows direct bookings through your website.
Avantages
It's easy to use and consolidates all the booking channels into one place. Set up is easy.
Inconvénients
Wish I could use different payment processors other than stripe or PayPal.
Réponse de Guesty
Hi Katharine, we're delighted to hear our solution has simplified things for you. Your success is our priority!
- The Guesty Team
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Lack of Customer Service Makes for an Abysmal Experience.
Publié le 09/11/2023
ABYSMAL. Find another service to manage your property(ies).
ABYSMAL. Find another service to manage your property(ies).
Avantages
The automated messaging and integrated in box is about the only thing this software has going for it.
Inconvénients
AI driven customer service is the downfall of this platform. This software works great until it doesn't. Then you can spend countless hours going in loops with AI that cannot answer a specific question. Emails that are sent for help fall into a black hole and are never answered. My pricing is accurate of GFH, but is incorrect on my booking platforms and I am looking to lose money on my property, lose quality guests and possibly ruin my listing reputation. I am looking for a new integration service because this has failed me. I would not recommend it to anyone.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Disappointed
Publié le 14/08/2024
Overall, disappointed with it, great idea, badly executed
Overall, disappointed with it, great idea, badly executed
Avantages
That it pulled my Airbnb listings into one place
Inconvénients
It often doesn't load, it doesn't tie my listings into the right place sometimes, notifications to the cleaners don't go out more than they do go out, the support is atrocious takes week and sometimes months to get back to you (3 months is my record for a reply)
Réponse de Guesty
We apologize for the inconvenience you've encountered. Your feedback is important to us, and we're eager to understand your specific concerns and find solutions. Please share your contact details, including your email, so we can reach out to you as soon as possible to address any issues you're facing.
- The Guesty Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great app - easy to use
Publié le 16/05/2024
Avantages
The application provides us with a one-stop management portal.
Very easy to use and manage multiple services
Inconvénients
Flexibility and absence of sophisticated pricing tools and AI
Réponse de Guesty
Thanks, Mick! Helping our customers thrive is what motivates us every day at Guesty.
- The Guesty Team
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Awesome Product
Publié le 28/12/2023
Avantages
Super easy to use and haven't had any issues at all.
Inconvénients
Nothing to report in this question. No issues so far
Réponse de Guesty
Thank you for the confidence that you’ve placed in us! We are so happy to hear that Guesty For Hosts has helped your business grow!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Unified inbox is the real value
Publié le 25/08/2023
Avantages
There's no better way to manage multiple platforms than Guesty for hosts - the unified inbox is incredibly helpful to manage bookings and messages, especially if you're listed on booking.com.
Inconvénients
If I can change anything, it would the be the homepage view on desktop. It's not a great dashboard and would be more helpful to have a typical dashboard like in other apps.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Poor customer service.. double booking
Publié le 09/03/2024
Poor support, unreliable and poor web calendars… stay away
Poor support, unreliable and poor web calendars… stay away
Avantages
Nothing to be honest. Poor support and calendar combination
Inconvénients
Very unreliable, double bookings off an on but in the last week we had 4 double bookings. This added so much work to us and trying to iron out the issues with upset guests. No response from support for days of reaching out. When we canceled our subscription , low a behold… constant contact. Cost us time, money and host ratings
Réponse de Guesty
Hi, thank you for raising your feedback with us.
We understand the frustration that comes with experiencing disruptions in your business operations. As a software startup, we are dedicated to providing the best service possible and strive to minimize such disruptions. As we actively work on implementing innovative solutions for our clients, we focus efforts on improving our internal operations as well.
We'd be more than happy to further discuss our path to enhancing user experience by scheduling a call with one of our professionals.
Thanks,
The Guesty Team
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great for first time hosts
Publié le 27/12/2023
Great! It has been a game changer for me.
Great! It has been a game changer for me.
Avantages
Automated messaging makes my life so much easier. It's the best feature along with the cleaner portal and checklist.
Inconvénients
Occasionally things go out of sync with pricing integrations.
Réponse de Guesty
We are constantly evaluating user feedback in order to improve our platform. We are here to help you manage your business, and are honored that you have chosen us to be your partner!
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Perfect for Managers and owners
Publié le 10/02/2024
Avantages
Multi-channel management and auto generated messaging to my team.
Inconvénients
Still some limited connection with TripAdvisor and other listing sites.
Réponse de Guesty
Hi Charles, We apologize for the delayed response. We are thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! - The Guesty Team
- Secteur d'activité : Immobilier commercial
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 5.0 /10
Owner of LLC
Publié le 19/03/2024
Avantages
Easy to use compared to some software of same kind.
Inconvénients
Use with other applications like expedia central
Réponse de Guesty
Thanks, John! Helping our customers thrive is what motivates us every day at Guesty.
Best,
The Guesty Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Manager
Publié le 17/10/2023
Functional
Functional
Avantages
Channel management is good and the guest communications is super helpful
Inconvénients
Customer support is terrible as you can’t reach anyone
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Get on Board!
Publié le 27/09/2023
The financial summaries leave the guess work out!
The financial summaries leave the guess work out!
Avantages
Love the messaging, financials and calendar functions.
Inconvénients
sometimes the app can malfunction which causes me to need to shut it down and restart
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
With Guesty for 5 month now.
Publié le 23/05/2023
Avantages
Everything works perfectly well and if something doesnt, the customer support are there to help. Cleaners management, monthly reporting are the most important for me. I think other channel managers can do the same in terms of connecting to other platforms and sending messages but Guesty I think is the best in terms of giving transparent access to our clients for reportings and its perfect for cleaners management.
Inconvénients
I think is a bit expensive but overall helps us a lot so I dont complain.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Good tool for Vacation Rental
Publié le 05/12/2023
Avantages
All works smoothly, website builder and integration with several platforms
Inconvénients
Only 3 platforms... it should manage at least TripAdvisor and Trip.com
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Guesty
Publié le 02/07/2023
Difficult to reach customer service, usually there is a 48 hour delay in response because you can...
Difficult to reach customer service, usually there is a 48 hour delay in response because you can only reach someone via email. With high turnover of rentals and need for clarification on critical issues, it would be good to have a chat or contact number
Avantages
Great integration for managing multiple listings
Inconvénients
The cost doubled this year which is quite a lot for a small business.Damage protection is good; however 21 day limit for short term rentals for coverage makes it difficult to book longer stays and usually I lose bookings when they have to book multiple times
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Guesty For Hosts is a solid product
Publié le 27/06/2023
Avantages
Very good and solid product, with a lot of must have features.
Inconvénients
Sometimes a bit slow when loading the data.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Love the automated messages
Publié le 19/12/2023
Avantages
I really like that I can automate all the messages and reviews and that it’s dependable. Takes a lot of work off my plate each week.
Inconvénients
The set up syncing everything was a little rough
Alternatives envisagées
Lodgify- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great platform for Airbnb hosts
Publié le 30/11/2023
Avantages
Very convenient to use, super helpful in automating my Airbnb business
Inconvénients
Not sure, I like everything so far and don't see any cons
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
So far, it is great!
Publié le 29/08/2023
Avantages
I like seeing all of my reservations on a single calendar.
Inconvénients
Formatting is messaging templates is lacking.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Recommended!
Publié le 22/09/2023
Going well so far!
Going well so far!
Avantages
Easy to use and get started. Connects with common platforms
Inconvénients
Step by step tutorial automatically provided would be nice
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 4.0 /10
Review
Publié le 30/09/2023
Avantages
Good features would highly recommend anyone that needs a channel manager