Guesty Lite

4,7 (542)
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Gérer une entreprise de location n'est pas chose aisée. Guesty vous facilite la tâche.

Note globale

4,7 /5
(542)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,6/5
Simplicité d'utilisation
4,6/5
Support client
4,4/5

94%
des utilisateurs recommandent cette application
Classer par

542 avis

Jamie
Jamie
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Great website

Publié le 13/10/2023

Avantages

User friendly & easy to navigate the website

Inconvénients

Nothing everything about this site is great

Francois
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A good choice for STR business

Publié le 04/10/2024

Avantages

What I liked most about Guesty For Hosts is its powerful automation tools that simplify managing multiple properties. The seamless integrations with major booking platforms save time and reduce errors. Additionally, the comprehensive reporting and analytics provide valuable insights for optimizing operations. The responsive customer support team also ensures any issues are promptly addressed, enhancing the overall management experience.

Inconvénients

One aspect I liked least about Guesty For Hosts is its pricing, which can be expensive for smaller operations. Additionally, the platform's extensive features can be overwhelming, resulting in a steep learning curve for new users. Occasionally, customer support response times are slower during peak periods, which can be frustrating.

Réponse de Guesty

Thank you for taking the time to share your experience, Francois. We're honored to be part of your business toolkit, and we're thrilled to hear that the features of the platform like automations are simplifying your property management!

Jacob
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Poor Support and Integrations

Publié le 01/07/2024

It was not a good experience and will probably be switching soon.

It was not a good experience and will probably be switching soon.

Avantages

Guesty for Hosts does the minimum well, but there are other better products out there for less money.

Inconvénients

Guesty for Hosts has poor customer support. They treat Guesty for Hosts very badly and seem to have little regard for Hosts users compared to Guesty for Pros. They focus all of their time and energy on the Pros. Why even have a Hosts level if they don't support the users or update the product. They do false advertising to draw you in only to discover that most of the integrations with other products are only for the Pros subscription and the Hosts level.

Alternatives envisagées 

Lodgify

Pourquoi passer à Guesty Lite

Recommendations from others.

Réponse de Guesty

Hello Jacob,

We're genuinely sorry to hear about your experience. Our team is eager to connect with you promptly to address and resolve this situation. Ensuring our users fully benefit from our platform and are completely satisfied is our priority. Kindly provide us with your email, and we'll reach out to resolve this matter swiftly.

Thanks,
The Guesty Team

Joe
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Stark Industries Property Group Guesty for Host Assessment

Publié le 28/04/2024

Avantages

Extremely easy to navigate, integrate, automate, and manage several properties an several different booking channels.

Inconvénients

Customer Support, although helpful, lags in response. Back and forth communication can some times take days.

Réponse de Guesty

Thank you for sharing your feedback with us. We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth.

- The Guesty Team

Katharine
Note globale
  • Secteur d'activité : Événementiel
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

This is a must for vacation rentals

Publié le 27/07/2024

I cannot say enough good things about Guesty for hosts. Its a one stop booking platform that even...

I cannot say enough good things about Guesty for hosts. Its a one stop booking platform that even allows direct bookings through your website.

Avantages

It's easy to use and consolidates all the booking channels into one place. Set up is easy.

Inconvénients

Wish I could use different payment processors other than stripe or PayPal.

Réponse de Guesty

Hi Katharine, we're delighted to hear our solution has simplified things for you. Your success is our priority!

- The Guesty Team

Utilisateur vérifié
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Lack of Customer Service Makes for an Abysmal Experience.

Publié le 09/11/2023

ABYSMAL. Find another service to manage your property(ies).

ABYSMAL. Find another service to manage your property(ies).

Avantages

The automated messaging and integrated in box is about the only thing this software has going for it.

Inconvénients

AI driven customer service is the downfall of this platform. This software works great until it doesn't. Then you can spend countless hours going in loops with AI that cannot answer a specific question. Emails that are sent for help fall into a black hole and are never answered. My pricing is accurate of GFH, but is incorrect on my booking platforms and I am looking to lose money on my property, lose quality guests and possibly ruin my listing reputation. I am looking for a new integration service because this has failed me. I would not recommend it to anyone.

Harvey
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Disappointed

Publié le 14/08/2024

Overall, disappointed with it, great idea, badly executed

Overall, disappointed with it, great idea, badly executed

Avantages

That it pulled my Airbnb listings into one place

Inconvénients

It often doesn't load, it doesn't tie my listings into the right place sometimes, notifications to the cleaners don't go out more than they do go out, the support is atrocious takes week and sometimes months to get back to you (3 months is my record for a reply)

Réponse de Guesty

We apologize for the inconvenience you've encountered. Your feedback is important to us, and we're eager to understand your specific concerns and find solutions. Please share your contact details, including your email, so we can reach out to you as soon as possible to address any issues you're facing.

- The Guesty Team

Mick
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great app - easy to use

Publié le 16/05/2024

Avantages

The application provides us with a one-stop management portal.

Very easy to use and manage multiple services

Inconvénients

Flexibility and absence of sophisticated pricing tools and AI

Réponse de Guesty

Thanks, Mick! Helping our customers thrive is what motivates us every day at Guesty.

- The Guesty Team

Utilisateur vérifié
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Awesome Product

Publié le 28/12/2023

Avantages

Super easy to use and haven't had any issues at all.

Inconvénients

Nothing to report in this question. No issues so far

Réponse de Guesty

Thank you for the confidence that you’ve placed in us! We are so happy to hear that Guesty For Hosts has helped your business grow!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Unified inbox is the real value

Publié le 25/08/2023

Avantages

There's no better way to manage multiple platforms than Guesty for hosts - the unified inbox is incredibly helpful to manage bookings and messages, especially if you're listed on booking.com.

Inconvénients

If I can change anything, it would the be the homepage view on desktop. It's not a great dashboard and would be more helpful to have a typical dashboard like in other apps.

Dave
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Poor customer service.. double booking

Publié le 09/03/2024

Poor support, unreliable and poor web calendars… stay away

Poor support, unreliable and poor web calendars… stay away

Avantages

Nothing to be honest. Poor support and calendar combination

Inconvénients

Very unreliable, double bookings off an on but in the last week we had 4 double bookings. This added so much work to us and trying to iron out the issues with upset guests. No response from support for days of reaching out. When we canceled our subscription , low a behold… constant contact. Cost us time, money and host ratings

Réponse de Guesty

Hi, thank you for raising your feedback with us.

We understand the frustration that comes with experiencing disruptions in your business operations. As a software startup, we are dedicated to providing the best service possible and strive to minimize such disruptions. As we actively work on implementing innovative solutions for our clients, we focus efforts on improving our internal operations as well.

We'd be more than happy to further discuss our path to enhancing user experience by scheduling a call with one of our professionals.

Thanks,
The Guesty Team

Gowa
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great for first time hosts

Publié le 27/12/2023

Great! It has been a game changer for me.

Great! It has been a game changer for me.

Avantages

Automated messaging makes my life so much easier. It's the best feature along with the cleaner portal and checklist.

Inconvénients

Occasionally things go out of sync with pricing integrations.

Réponse de Guesty

We are constantly evaluating user feedback in order to improve our platform. We are here to help you manage your business, and are honored that you have chosen us to be your partner!

Charles
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Perfect for Managers and owners

Publié le 10/02/2024

Avantages

Multi-channel management and auto generated messaging to my team.

Inconvénients

Still some limited connection with TripAdvisor and other listing sites.

Réponse de Guesty

Hi Charles, We apologize for the delayed response. We are thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! - The Guesty Team

John
Note globale
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 5.0 /10

Owner of LLC

Publié le 19/03/2024

Avantages

Easy to use compared to some software of same kind.

Inconvénients

Use with other applications like expedia central

Réponse de Guesty

Thanks, John! Helping our customers thrive is what motivates us every day at Guesty.

Best,
The Guesty Team

Sharon
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Manager

Publié le 17/10/2023

Functional

Functional

Avantages

Channel management is good and the guest communications is super helpful

Inconvénients

Customer support is terrible as you can’t reach anyone

Aaron
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Get on Board!

Publié le 27/09/2023

The financial summaries leave the guess work out!

The financial summaries leave the guess work out!

Avantages

Love the messaging, financials and calendar functions.

Inconvénients

sometimes the app can malfunction which causes me to need to shut it down and restart

Jozef
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

With Guesty for 5 month now.

Publié le 23/05/2023

Avantages

Everything works perfectly well and if something doesnt, the customer support are there to help. Cleaners management, monthly reporting are the most important for me. I think other channel managers can do the same in terms of connecting to other platforms and sending messages but Guesty I think is the best in terms of giving transparent access to our clients for reportings and its perfect for cleaners management.

Inconvénients

I think is a bit expensive but overall helps us a lot so I dont complain.

Nuno
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good tool for Vacation Rental

Publié le 05/12/2023

Avantages

All works smoothly, website builder and integration with several platforms

Inconvénients

Only 3 platforms... it should manage at least TripAdvisor and Trip.com

Tamara
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Guesty

Publié le 02/07/2023

Difficult to reach customer service, usually there is a 48 hour delay in response because you can...

Difficult to reach customer service, usually there is a 48 hour delay in response because you can only reach someone via email. With high turnover of rentals and need for clarification on critical issues, it would be good to have a chat or contact number

Avantages

Great integration for managing multiple listings

Inconvénients

The cost doubled this year which is quite a lot for a small business.Damage protection is good; however 21 day limit for short term rentals for coverage makes it difficult to book longer stays and usually I lose bookings when they have to book multiple times

Stan
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Guesty For Hosts is a solid product

Publié le 27/06/2023

Avantages

Very good and solid product, with a lot of must have features.

Inconvénients

Sometimes a bit slow when loading the data.

Matthew
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Love the automated messages

Publié le 19/12/2023

Avantages

I really like that I can automate all the messages and reviews and that it’s dependable. Takes a lot of work off my plate each week.

Inconvénients

The set up syncing everything was a little rough

Alternatives envisagées 

Lodgify
Anastasiia
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great platform for Airbnb hosts

Publié le 30/11/2023

Avantages

Very convenient to use, super helpful in automating my Airbnb business

Inconvénients

Not sure, I like everything so far and don't see any cons

Samantha
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

So far, it is great!

Publié le 29/08/2023

Avantages

I like seeing all of my reservations on a single calendar.

Inconvénients

Formatting is messaging templates is lacking.

Alternatives envisagées 

Hostaway et Hospitable.com
Stephanie
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Recommended!

Publié le 22/09/2023

Going well so far!

Going well so far!

Avantages

Easy to use and get started. Connects with common platforms

Inconvénients

Step by step tutorial automatically provided would be nice

Matt
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Review

Publié le 30/09/2023

Avantages

Good features would highly recommend anyone that needs a channel manager