Avis clients sur Promo.com

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212 avis
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Meilleur logiciel de montage vidéo
Publié le 26/08/2021
Je trouve cool, ce logiciel, il a toujours su comblé mes désirs et m'a beaucoup aidé pour la...
Je trouve cool, ce logiciel, il a toujours su comblé mes désirs et m'a beaucoup aidé pour la publicité de mes produits et services.
Avantages
Ce logiciel est le meilleur en matière de montage de courtes vidéos.
J'ai été agréablement surpris par le fun, et les fonctionnalités de montage.
Le logiciel nous a énormément aider pour la promotion nos projets filmiques et publicité pour notre entreprise.
J'aime également le fait qu'il ait de plus en plus fonctionnalités au niveau du filtre des photos et vidéos, vraiment c'est hyper cool.
Inconvénients
Cool comme logiciel, mais se serait beaucoup plus cool, de nous permettre, de mettre également en jeu nos propres images et vidéo.
- Secteur d'activité : Impression
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
genial
Publié le 22/11/2022
Avantages
site internet tres utile pour la réalisation de vidéo pro
Inconvénients
les services sont peut etre un peu chers mais ca vaut le coup

- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great tool hope it gets better!
Publié le 13/07/2018
More attention to our posts
More attention to our posts
Avantages
I really like promo. Our little business has received a lot more attention when we promote with video. Adding witty copy is fun and engaging, I really like doing marketing with this program!
Inconvénients
On the downside, their music selection is still not great, especially the soothing, Spa-like stuff that we sometimes need, but I anticipate their music library will grow over time.

- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Value
Publié le 12/06/2019
I use promo to create social media content in order to keep my business on people's minds. I've had...
I use promo to create social media content in order to keep my business on people's minds. I've had good interaction with my video posts created on Promo, and I'm very happy with it.
Avantages
There are a lot of free clips and music available to create my videos. I really like the text functions - I just pick the effect I want to work with (out of many!) and type in my text. It's very easy to use.
Inconvénients
There is a learning curve. It took me a while to figure certain things out. And while custom service was very nice, the person never did resolve my issue. I finally resolved it on my own.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Horrible service and staff is VERY unhelpful
Publié le 30/03/2022
I contacted the Promo team countless times, because their videos just would not download and...
I contacted the Promo team countless times, because their videos just would not download and elements would load incorrectly for me. When I wanted to cancel, they offered to downgrade my account so that I would pay less. When they downgraded my account to $20 instead of $50, I not only still had technical issues, BUT Now I couldn't even use PREMIUM videos, even though in my account it said I had 66 premium videos to use. I even sent them a screenshot. WTF. I am so mad. I wanted a refund and they only gave me an $80 refund, when those 66 premium videos cost me WAY MORE. TOTAL SCAM. DON'T SIGN UP.
Avantages
Premium templates are good, but way too many technical issues. I can't say anything good about Promo.
Inconvénients
TOTAL SCAM! Frequent technical issues when customizing videos, uploading logos, changing font or text size and then when you're ready to publish, it won't publish. Customer service was not helpful.
Réponse de Promo
Hi Marina,
Thanks for reaching out, we are sorry to hear about your experience and would be happy to take a look into your account to help out. We were unable to locate your account.
Can you email our team at support@promo.com, and we will answer within a few minutes, our support team is here 24/7 to provide immediate support?
Thank You

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent service!
Publié le 23/07/2019
Excellent service! Greate support team!
Excellent service! Greate support team!
Avantages
it's super easy to create videos; huge collections of videos
Inconvénients
the small number of available text effects

- Secteur d'activité : Relations publiques et communications
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Edits for you
Publié le 26/04/2019
Avantages
I like that it automatically places text in the best place for each frame.
Inconvénients
There's nothing I don't like about this software.

- Secteur d'activité : Logiciels
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Fabulous for people who are not experienced in marketing but need a great solution
Publié le 16/07/2018
Actual beautiful videos that make me look like a pro. I need to really use the offer I purchased...
Actual beautiful videos that make me look like a pro. I need to really use the offer I purchased but am moving slow and still figuring out a game plan.
Avantages
ready made offers, using your own tune, funny pre-built everything, terrific for an on-going campaign reminders
Inconvénients
Biggest fear is the market will get flooded with all the pre-built offers and it will be hard to distinguish who's brand is who's if they use the same videos. Also not a great solution for detail explainer videos

- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
I now have awesome videos and I'm not a techie!
Publié le 07/05/2020
- I now have great videos for my Amazon products.
- Ilia from customer support held my hand through...
- I now have great videos for my Amazon products.
- Ilia from customer support held my hand through the entire process, and taught me the power of Promo.com - i even consider him a friend now, he's been so great.
Avantages
- Easy to use creation
- Text drag and drop
- Selection of music
- Selection of clips
-New free premium clips
Inconvénients
- Before you had a limit on premium clips and just as of yesterday have changed it so great

- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Brilliant for facebook video adds
Publié le 31/08/2019
We are making facebook adds through promo.com for adevertisment
We are making facebook adds through promo.com for adevertisment
Avantages
The most thing i like about promo.com is that it realky removes your haedche OKf hiring professionlas for a brilliant add video now even you can made you own video adds through their templates very easily
Inconvénients
They had given only 5 projects for free trail that is something i think i dislike about them at least they have to give 20 projects.

- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Good for video marketing
Publié le 20/02/2020
It’s a good tool to Star with video marketing at a reasonable price and without any video skills
It’s a good tool to Star with video marketing at a reasonable price and without any video skills
Avantages
It’s an easy to use tool that helps you to create videos without having technical knowledge or skills
Inconvénients
The amount of templates available it’s limited it would be awesome if they add many more options so you can make many different videos

- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very nice for FB adds
Publié le 14/09/2019
We are making Facebook video adds through promo.com
We are making Facebook video adds through promo.com
Avantages
Promo.com is very good and brillaint for making Facebook video adds.
Now with the help of promo.com even a lay man can make a professional add video
Inconvénients
I had used a free version of promo.com and i had no issue with it so there is no cons from my side it is ok for me.

- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I Create Videos that Convert for Client in 4 Minutes
Publié le 27/05/2019
Avantages
Social ads, email, all content - when I want to express an emotion or add a branded message, Promo is my go-to platform to create videos that not only convey, but convert because the content is classic, or fun, or anything I can imagine. I can do this in as little as 4 minutes to spending more by uploading my own video content to add with the licensed video on the promo platform. That's key. The biggest thing though I would say is if I have a problem, this team has a chat button so easy to use and I've literally never ever waited to get help. Tell me where else right now that happens. Not even Facebook or other video platforms have this. They are always eager to help. That helps me...helps my client..helps my sales.
Inconvénients
I am not able yet to upload transparent image overlays...yet. These guys are always creating new stuff monthly - new tool, which is why I always keep on coming back.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
'A dynamic platform to create your dream content'
Publié le 16/09/2020
As I stated, I like to use this tool so, my overall experience with Promo.com is wonderful. This...
As I stated, I like to use this tool so, my overall experience with Promo.com is wonderful. This tool makes my job super easy.
Avantages
I am using this tool for a long time and I really enjoy working with Promo.com. This is an amazing resource that allows you to create wonderful videos even if you have a small budget. They have a lot of the latest features and functions which is totally helpful to be creative with your editing. Promo.com has a massive collection of video clips that are really wonderful. I would say promo.com is a great tool and with it you can smoothly customize your content, logo, post, greetings wish, social media ads, and more. I like to use huge collections of templates.
Inconvénients
I use this tool regularly and I create a lot of content but sometimes I observed that glitches occurred with my content. Which was really disappointing. I think they sould work on this.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great excellent software
Publié le 10/10/2019
Avantages
Everything very well organized. It actually motivates you to keep on creating content for your business and as a business owner at least 10 pieces of content we have to let out on social media every day. Promo makes it easier especially on those days we are all but creative. One very important thing for me and my team was the speed your staff quickly answers. If we need to get the video out but we are struggling with some matter promo customer service won't take 1 minute to answer, I can say 15 seconds was the longest wait, if that is even considered waiting. It's just great, in every single aspect. ALL of your staff are very nice and easily and quickly solves the problem and plus gives us suggestions to improve our content!!!!! GREAT WORK!
Inconvénients
Nothing. Absolutely nothing, which it is hard to find these days!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé Autre pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Careful
Publié le 14/04/2021
Costumer service is horrible. They do things via chat they do not have some one your can reach to...
Costumer service is horrible. They do things via chat they do not have some one your can reach to talk to about billing. I followed their directions to cancel and they still charged me. My bank gave me back my money but they recharged and said that the bank investigate d and said it was valid when I contacted my bank they said no it was a recharge and promo needs to return it. They do not talk about accounts for 30 days which then they keep your money. They recharge untill they get payment and keep telling to talk to your bank. Use another product this one make your videos feel fake.
Avantages
Easy to login On our computers and laptops.
Inconvénients
Editting : no hold and drag which made things time consuming.
Réponse de Promo
Hello,
Thanks for reaching out and to further explain when a payment dispute is opened with the bank, we freeze use of the product until the banks complete their investigation. After the investigation is completed, if the charge is considered valid the funds are provided to our company and if the charge is reversed the funds are returned to the customer. After investigation, the banks deemed the charge was valid and we double checked to confirm they reviewed full evidence from both sides. For further clarification, I would suggest double checking with the bank on how they reached their result and if we can further help out just let us know.
Thank You
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé Autre pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent products! Excellent services!
Publié le 28/05/2019
Excellent service! I had a last minute project due the day I contacted customer service and they...
Excellent service! I had a last minute project due the day I contacted customer service and they were able to help me resolve a tweak in less than five minutes. They have fast, friendly service and are able to understand what you need, no matter how frazzled you are at last minute. Thank you so much for saving my project! :)
Avantages
I love how user-friendly this software is. Whether you have to create an ad or a short video for an event, you can adapt the software to suit your needs. I've been using Promo videos for a couple of years and have just opened a new business that will benefit from this software.
Inconvénients
Last year, there were less features that made it a little less accessible for what I needed. They have listened to their customers and added new tweaks and features to suit everyone's needs. If you see something missing, that you require to enhance your marketing, just let them know. I'm impressed!
- Secteur d'activité : E-learning
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great way to express an organisations identity and message.
Publié le 27/10/2020
Being a small business and always struggling with funding advertising and promotion I love that I...
Being a small business and always struggling with funding advertising and promotion I love that I have control over spreading my message to the world and being able to do this in a cost effective and creative way.
Avantages
I love the fact that they listen when you suggest something. For example there used to be a limit on the number of videos you could create per month which irritated me. But now they are unlimited which is great. Sometimes I use make videos all the time - when I am feeling super creative - and other times I don't use it at all because I am just too busy. But other times I use it a lot.
Inconvénients
In a perfect world I would like to be able to make longer vids and possibly put voice overs on them but as far as short sharp message vids go - can't beat this program.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Disappointing
Publié le 07/11/2019
I had quite a few video credits (when I cancelled I still had 6) but this whole idea of making you...
I had quite a few video credits (when I cancelled I still had 6) but this whole idea of making you pay a monthly fee just to keep your credit is very shady and disappointing for a company I have supported for many years. I know most companies chase the mighty dollar I just wish some kept the same honest attitude they had when they started.
Avantages
The software itself has come a long way over the years and is easy to use and gives you decent video content.
Inconvénients
-The price has been steadily increasing.
-Customer service has been disappointing.
Réponse de Promo
Hi,
Thanks for your feedback/review and we would be happy to help out. All unused credits rollover with an active plan and we have several options including pausing the account if you require. All published videos remain yours forever. Can you email us at support@promo.com so we can take a look at your account and help out with a solution that will help out.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Features severely limited.
Publié le 24/11/2020
I think they have a good concept, but they are far from being user friendly and too limited to be...
I think they have a good concept, but they are far from being user friendly and too limited to be valuable. Too many other services that can provide better services.
Avantages
For simplistic videos it is OK. Good variety of videos.
Inconvénients
When then went to their premium video selection, some videos can cost multiple credits. Same videos are much cheaper elsewhere. Cannot upload quality videos without a headache. Even after speaking with tech support they wanted me to upload my video to a third party so they could check it out. I don't have time to mess with this program. With newest upgrade, previous videos can no longer be accessed because of the new system. Total waste of years with this group.
Réponse de Promo
Hi Lonny,
Thanks for the feedback on the simplistic and good variety of the videos. Sorry to hear you had an issue uploading your own content and I will reach out for the file to see what the issue may have been.
Thank You
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
The Promo.com
Publié le 07/07/2021
Overall, i will recommend this software, because it is a good entry level tool to get started on...
Overall, i will recommend this software, because it is a good entry level tool to get started on social media video creating for a reasonable price.
Avantages
The Promo.com is a website where you can easily create video content for all social media platforms, It offers a create number of tools for each platform and it helps to create high quality content videos for someone who has minimal experience in that field.
Inconvénients
You can start using it for free, but to get access to all features, you have to pay. Also in the beginning it still needs some time and dedication to understand the system and learn to how use all of the possibilities the software has to offer.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great video solution
Publié le 24/09/2019
I like the customer service at Promo. they are very responsive and if I have an issue , problem or...
I like the customer service at Promo. they are very responsive and if I have an issue , problem or questions I get responses and solutions right away. during my first year subscription I did not really used all the credits, but they agreed to transfer unused credits to the next year.
Avantages
It is an easy and user-friendly software with a great choice of categories you can select. You can select already prepared short videos , just customize them (like adding your own slogan, brand color and logo) and you are ready to send a message to your audience. It is very easy to download and share links. Now they added new features like posting on the social media. I used it and it was convenient as you did not have to download a video and then upload to your social media pages.
Inconvénients
Based on my plan I get basic features , no cons for now. The only wish I could have is to get a cheaper plan but this is something we always want in the world of business.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Top-Notch Marketing Product
Publié le 13/06/2019
Avantages
Promo.com has accelerated our digital media marketing efforts. As the marketing manager of a midsize nonprofit with limited staff, budget and time, social media marketing usually falls at the bottom of my priorities. Promo.com has empowered me to develop eye-catching social ads in a very short amount of time (usually 30 minutes or less) and at a cost that fits my budget. With a vast database of unique video clips and background music to choose from, Promo.com has quickly become one of my favorite marketing tools!
Not only would I recommend Promo.com for its ease of use and affordability, but their customer service team rocks! When I discovered an issue I could not resolve on my own, customer care was quick to respond and offer solutions to meet my needs.
Inconvénients
The only limitation that I have experienced is text editing. The options for adding text to video are pretty limited and it would be great to see more text editing features available without making it overly complicated.
- Secteur d'activité : Photographie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Promo.com Customer Service Experience
Publié le 20/06/2019
As a small business owner, I see the value in creating eye-catching content and 'putting it out...
As a small business owner, I see the value in creating eye-catching content and 'putting it out there' on social media. The problem is, unless you're big enough to have your own in-house graphics team, anything you create yourself will likely not rise to the level of professional and eye-catching.
If your content in lacklustre or mearly "ok", you're not going to get the desired result. With promo.com videos, you get something that looks like a pro TV commercial. That means more eyes stick with and finish watching your content and that translates into more clicks.
I've received a number of compliments on my new Promo.com videos-- something I didn't receive much on previous promotional material we tried. Promo.com makes it easy for me to put out a new video, publish it and quickly see new customer contacts.
Avantages
Easy of use. I'm not a teck wizard and don't have the time to spend hours figuring out how to use a new tool for my business. You can jump right into Promo.com and start creating content almost immediately. Very user friendly. Also very pleased with the incredible variety of quality, ready-to-customize videos on their site. Very good selection of background music to use as well.
Inconvénients
Genuinely nothing I can think to say here. For me, the experience using Promo.com has been all positive.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
All in one!
Publié le 13/05/2020
I just started to use Promo a week ago. it's easy, the Customer Service has been very helpful. I'm...
I just started to use Promo a week ago. it's easy, the Customer Service has been very helpful. I'm positively surprised about how easy it is to create videos and you can customise the adverts with your brand and colours.
Avantages
Promo gives access to all the 'ingredients' I need to create videos at an affordable cost.
The app is easy to use, no need to be an expert. Promo provides a great diversity of high-quality footage.
Inconvénients
The only thing that I hadn't expect is that It was not clear that the annual payment would be taken in one go.