Clean Cloud App is the best for the money and value.
Overall CleanCloud is a great partner to work with in terms of responsiveness, and willingness to do some limited back end customizing at no charge and getting it done quickly via trouble tickets/inquiries.
This software is so robust in features for the value you get vs monthly cost it really cannot be beat. The integration options are outstanding, API availability, customization options, ease of customization, and choices to be able to adapt to our business model. Not to mention the business accounts feature which has been fantastic for our business. Highly recommend this to any laundry or dry cleaning service.
The support is only available through trouble tickets. When updates and new features are added there is no communication as to what has been done. We often find new features accidentally. Initial setup does take some technical knowledge and confidence. Especially on the hardware setup. A pure novice or someone not tech confident may find initial setup frustrating.
Réponse de CleanCloud
Hi Tony, thanks for your review! Our customer success managers and our support team are able through email or call now. Each new customer is also getting an onboarding session to go over the different features of the platform and start setting up their account as well as ongoing support.
New owners of laundry business don't be afraid.
Running a successful business and aiming to expand with this software.
Managing business and analysing it to know how well it performing never been easy to take a decision and adjusting to the business needs , I remember when one of my employee said "we need two more of particular equipment because we have more of certain items are increasing every day", all needed to look at the history of that item and took decision we only needed one only more of the equipment. It keep me in control of my business and I have been running my business for two years now and opened my second shop in 2018.
There is no inventory management system, which i have to do manually with paper and employees will email me the inventory sheet daily which is not 2018 I imagined it to be, the software is great and I see a lot of potential in it.
Réponse de CleanCloud
Hi Saoud, Thank you for your kind review. CleanCloud now has a Inventory Management system
My staff and I have been using this software for a year now and we absolutely love it.
Alot!!! the sms we send to customers when their orders are completed - they just love it. How quick and responsive the software is especially when we're busy.
I love how simple and easy it is to use. Even a computer dummy is able to get into it right away. That's how user friendly it is. The support team from CleanCloud is so prompt its unbelievable. They see my request and reply to it - all in the blink of an eye. How good is that? They are with you shadowing you along every query. Prompt and extremely reliable. Cleancloud is always working to improve and update the software. I feel like I have this huge multinational company working for me 24/7 supporting and assisting even a small business like mine. Its very reassuring. Thank You.
I can't think of anything as yet, but I do know if I have any suggestions, the team is always happy to take them on board.
CleanCloud user Feedback
We have a Dry Cleaning business, we were planing to use CleanCloud to solve all orders management, reporting, and marketing activities for our business, but we were stuck with some technical issues specially in printing, reporting tools are not that easy and accurate.
Pricing is high compared to benefits on each package and they push you to take higher packages even if you don't need it
quick installation on PC - somehow simple - pictures of the products
Pricing is high compared to packages benefits - Technical support is not available on 1st package which is a must because it's usually the startup of your business
Réponse de CleanCloud
Hi Walid, thanks for your review! CleanCloud offers several packages and we always recommend the one that best fits our customers' needs. Our technical support team is now available 24/7 and can quickly assist in the set up of hardware or regarding any other issue.
Laundry Software that's got me in a spin!
Like any decent software you'd expect it to transform your working practices but my oh my we could not live without Cleancloud. We found the software by chance and since the day we got involved with the lovely crew at Cleancloud we have not looked back. Nothing is too much trouble.
Love their pragmatic problem solving attitude when we have spoken to them about various proprietary requests that they have always managed to handle.
The software does everything I could possibly need and more and my staff find it simple enough to use. Its elegant will cater for all my needs as my business grows
LOVE LOVE LOVe
Clean and intuitive
Patient and helpful support team
Nothing and given that the developers actively seek customers feedback and suggestions to develop this already comprehensive bit of kit, I'm sure if there was a con they would sort it out.
Excellent, it helps me review my orders adequately
It’s very easy to use and can be customized easily
The support do not respond quickly and the did not solve a problem I have until this minute
Réponse de CleanCloud
Hi Kal, thanks for your review! We're glad that our platform fits your need. We now have a technical support team available 24/7 that can assist you quickly.
Simple and Robust Software for Dry Cleaning POS
Awesome software for a laundry - a must for small business owners in the indutry
My experience with CleanCloud was awesome and I recommend it to all business owners in the laundry and drycleaning industry.
The team is timely in responding any issues or questions that may come up and the setup is a breeze. Also, having helped many business owners the team have great tips and recommendations for the business and use of the App.
The software is intuitive, easy to use and trouble shoot. Even more it's a great design and seamless to setup and integrate into the business.
Nothing - if you take a moment and go through the setup/read instructions it's easy - just requires you take a moment to go through the information the team provides.
Just keeps getting better and better
Overall, it's been a blessing! I have trained new staff in as little as an hour. The new improvements are saving my staff time which saves me money! I love the fact that I can log in on my phone and do pretty much anything necessary from the field! LOVE THE TECH SUPPORT STAFF BTW!!! They are so responsive and have gone out of their way to help us be successful in implementing this software into our company!
I was blown away by the ease of use and functionality of CLeancloud! They are making little tweaks and improvements frequently and my staff and I love it!
Even after you delete an item if say you enter it in twice, it will still show up on the receipt.
Comprehensive software suit
I very pleased.
This Software is intuitive, easy to use and highly scalable. The software provides a robust set of tools, from the help options to customizable features, that allow you to easily integrate it into almost any environment. After several months of use, we are very pleased
I wish they had an on call customer service line for emergency situations but their staff is knowledgeable and helpful once you schedule a call.
Soap and Bubble Wash House love CleanCloud
The CleanCloud system has been a massive boost for our business .. implemented the system early this year (2016) and it has underpinned our business growth and development...
Our staff love it, the clients can see we are far more professional and from a business management perspective I can track the results as they happen ...
We have been able to use the data to develop our strategies & go forward direction
Customer service is great & we have worked closely on developing specific solutions for our business ...
Would highly recommend David and the CleanCloud team (Simon, Peter & crew)
Adaptability that allows us to customise for our specific needs
Its early days and its come along way in the 10 mths we have been using the system ... the development of new features have flowed consistently
The only challenge is the QZ tray for linking to printers ... but this is seemingly a challenge with all cloud systems ...
I love this software, it made my life so easy with the online booking facility.
Numerous benifits as its all integrated .Best part is the team at clean cloud are constantly updating with new features.
Simple and Easy to use. Its not just a point of sale or online booking stuff, it actually saved me tons of hours in admin work. Got excellent features.
Agents billing is a bit hard as there is no provision to discount their percentage in monthly invoicing.
Text credits are bit expensive.
If the app has push notification facility that will be great.
Also if the app has some images of garments facility it will be better.
Best epos for dry cleaners and laundries
After investigating the various options for my commercial laundry. CleanCloud offered the best solution. It's innovative and being cloud based it is convenient. Although it isn't perfect, yet. There are some integration limitations with other accountancy apps. It is however, being constantly updated and new customer led features are being added. The customer service is excellent! I would highly recommended CleanCloud, you certainly won't find one that's better for the money, we would be lost without it.
Great value for money
Really aids workflow and staff management
Customers like getting emails, brings the dry cleaning industry into the 21st century!
Can be a bit clunky in its operation
Some extra accountancy features would be good.
I have been using this software since June. It took a little bit of playing around to figure things out, but I was up and running in no time at all. Every month they keep adding new features and options. The best part of this software is the customer service, they respond very quickly, evenings and weekends. They have made many changes that were one-offs for my business. The support is perfect. This is the best value available, as I have compared all of the other services available. Save time and have them import your customer list, you can't test the software in real time. It's also great I can do everything from my phone if needed, or just to check the daily numbers.
The icons and buttons. It would be nice to see better graphics and make it easier to change colors. It would be nice to drag and drop the icons where I need them vs doing them by groups
clean cloud makes it easy to track orders and makes it easy when a client comes into the store, in a rush and we do not have to take down their name and number because it is already all in the system.
this software has everything you need to build a successful dry cleaner. it is easy to use and very affordable for the all of the functions we are able to use. the customer support team at clean cloud is by far the best we have ever seen. they truly treat their customers like family. if we have a question, they are there to answer us almost immediately.
we really do not have any cons to express about clean cloud at the moment because they have been so patient with us and have always done their best to fix their software as best as possible for our needs.
Great Dry Clean software
Being able to communicate with our clients, and outsourced work, along with keeping tracking of finances and incoming moneys is such a seamless feature of this program. It was really great to see it in action.
I really liked this software. I used it for a short time under its Free Trial (14 days). It is easy to use, and very organized. Best of all the clean look of the program makes it very easy to select items, specify the process it will undergo. The customer organization is really great - one is able to email clients and keep track of their orders very clearly. Everything about this software allows for an all around understanding of finances and procedures.
The only setback for our small business and the reason we opted to not continue to use it was the price. When we can increase business and generate more clients, then I can see us switching to this beautiful software.
It's a great program! I love it being online and I can log into it from anywhere and check sales!!
I love the part that it text my customers when their order is ready to be picked up!
I like it the most because I can teach my employees really quickly how to use it! It's user friendly!! I love how they link my stores together and I can log into one of them and see them all!!
Réponse de CleanCloud
Thanks Kelley for the kind review.
Just one thing, we also support EVO Payments in the US as well as Stripe.
Great software and excellent customer support
I needed a software for my dry cleaning & laundry, which operates with 3 business models: we have counters, but now starting lockers and routes, too. The guys from the CleanCloud first helped me with the translation to Serbian and then made all the necessary changes to make the software applicable for counter, route and lockers customers. I mean they literally do whatever I need within minutes. And there were quite a lot changes that I needed to do in order to make it work.
The software is very intuitive, easy to use and meets all our needs. Since I love to analyze business KPI, it gives me all the necessary data I need. And the best thing is that the guys who own it are constantly improving it, adding new and very helpful features.
I would really like to recommend the software AND the team behind. :)
Intuitive, easy to use, informative reports, tailor-made for all our needs. Adaptable for all business models (counter, route, lockers). The developers are constantly improving it and adding new features.
Magnificent customer support.
It doesn't support our special letters (like , , ) on the receipts.
Very Simple yet powerful software
Excellent software, easy to use and manage. Very easy for all staff to learn and very intuitive. We absolutely love this software. Great that we can manage from any of our computers and even our phones / tablets when on the go.
The best thing about the software is how simple it is to use. All of the information is there at your fingertips. Easy to manage also, so our time is spent not updating / learning the computer system but doing what we do best (laundry and dry cleaning). The price of the sofware is very reasonable and the support we receive is second to none. All the support guys are extremely helpful, quick to respond and really know their stuff.
I feel the delivery scheduler could do with a little more work. However I know this is a brand new feature and hasn't long been implemented so is still work in process.
Great POS system ...
After a wide research for my owned business, i came across clean cloud and started a trial, it took me 1 hour to enter my data, my products and get the system ready to go. my employees (Some of them didn't see computers in there life before). get used to it very quickly.
The Metrics tab is very useful and give you insight into your performance and help in making the right business decisions.
cons are the connection to accounting apps like Zoho and QuickBooks (they provide to Xero only) , U can't add facility contracts and billing .
Best POS system available
Pros: this company empowers small business owners to think big! The system is easy to use and because it is cloud-based it is accessible remotely on all devices anywhere. This helps because it makes tech support even better! If there is a problem the support staff can fix it remotely, also they make updates through the cloud. The mobile app finally launching is also a positive note.
Cons: Payments are made through stripe so all transactions fees are 2.9% + 30cents. While it is a great system, it takes some time getting used to. It is limited in some aspects. There is no export to Google app or marketing tools. Also, you have to be somewhat technologically educated to fully understand how to utilize and make the most out of the system. It is not localized yet because it still feels like its version 1, so the languages are only operable in English, Spanish and French.
The pros outweigh the cons in general, because the software seems to be evolving and improving each week. Honestly, this is the best POS out there if you want to truly grow your business. The support staff is very helpful and David, the founder, personally makes sure all questions or concerns are answered.
Réponse de CleanCloud
Thank you for your review. We have one correction to make:
- You do not need to use Stripe to process your payments with us. You are free to use any payment processor you like, and so you can have lower transaction fees for your in store card payments.
Best bang for the modern entrepreneur
Not sure why I've never seen or come across this company before. Well actually I did, back in 2013-14 but I was locked in to a situation with a previous pos and could not switch. As soon as I could I jumped, the software is robust, customer support responsive ( very important), and the app features are just what I was looking for. I can say enough about my experience and cannot wait for more updates. Dashing Valet dry cleaning is very happy with clean cloud app and recommend,especially mobile operators, to seriously take a look at this software and stop leaving money on the table.
The app features, customer support, and price.
The only con that I can see is that the software are doesn't have all of the modern bells and whistles like geo location , geo fencing, separate driver app, garment photo functionality, but I am sure that at some point more features will be added.
Lucky Find On Our End
CleanCloud does everything we need and - with some customizations - we are up and running with an Austin, TX based on-demand laundry delivery service. Click a button, your dirty laundry and dry cleaning is picked up. Click it again and your clean laundry and dry cleaning is delivered back to you. It wouldn't be possible without CleanCloud's help. www.thefolde.com
Simple interface. Reliable performance. Low cost. Good communication with team for customization.
Does not yet offer flexible scheduling module. Bug: customers can select a date and time that has already passed when ordering.
The program is great and the customer support is even better
The best benefit is that it streamlines our workflow into one elegant solution. Since I am gushing in my review I feel compelled to say that I am a real customer and I am not paid to write this.
Ease of use and functionality. They understand the drycleaning business so I can make my own modifications to accomodate the way I do things in my business.
All software has limitations, I have discussed with support and they are always working to improve. There are no major limitations that would make me want to look for other software.
Fantastic pos for the industry
Having used the product for two years its very user friendly, my staff find it very easy to use and my customers love it when they loose there docket, we have there transactions at the touch of a button
The stats that are available and the quick invoicing function, my customers love it.
That its billed in US dollars, every thing else is fab