Avis clients sur UJET

I like how Ujet tracks everything and I'm able to see what I've been doing throughout the day. It allows you to see what status everyone is in and where the needed areas are.

Sometimes, like all software, there are glitches that are hard to fix. When I reported it to customer service, they said that they would get back to me with what happened but I never received an answer. The problem hasn't happened again which is good!

I like the most where you will be able to see the stats right away every after call, and easy to mute when you need to check resources and easy to make an outbound call. The interface is very good in the eyes.

Least like is when changing aux where you need to tap twice, it is better if you can type the aux that you want to change.

It's nice to have all of the info in one place, meaning stats on performance and number of tickets completed or calls taken. It's nice to see how my number matches up with my peers numbers.

Sometimes it can be a little wonky or do some weird things. For example, there have been a couple of times where I will be in one UJET status, such as available, and it will move me to unavailable. This, of course, can affect my numbers and scorecards. Just last week I was in a phone call and when I hung up it said I had missed a call while still in the other call - if these bugs were worked out it would be perfect!

I love everything about UJET. As for my position, we are having some challenges doing live monitoring or SBS with our agents since we do not have wireless headsets that will allow us to do SBS or live call monitoring while doing our admin tasks. But UJET makes it possible for us to hit two birds with one stone!

In terms of reporting, I think it will be better if we can set our team instead of putting it individually to extract UJET reporting.

Ujet was helpful when it comes of interacting with customer service specially I am a customer representative it is easy to use tools in ujet that is why I have a lot of satisfied customer service experienced.

In ujet it has a lot of useful features as far as I get started in Ujet I did not faced any problem on this platform.

I use Ujet for inbound to interact individually with our customers, but you can also use it for outbound calling, and it works perfectly fine.

I think you can use Ujet in a standalone browser; it's just that there is an echo when using it.

UJET was very easy and convenient to use. It is already a year since I started using UJET and so far there is no problem that I experienced.

There's nothing that I don't like in UJET. All features are easy to access.

You can see the time avail and also you can easily change your auxes

Ujet has UI concerns needs to be adjusted.

The thing that I really like the most in Ujet is regarding about the calls that i'm receiving

The thing that I least like about Ujet is the UI design

Ujet is a user-friendly software, when I started working in this company they were using a different call center platform that was everything but easy to use or user-friendly. The option to be in a 3-way call, hold time control and the auxes to use is awesome.

Now, as a QA specialist, I love how easy it is to access reports with relevant data for my day to day job.

When it was recently implemented there were multiple disconnections, froze screens and issues like that, but they were promptly resolved.

I've been using UJET as an agent for phone calls for almost 6 months. I've dealt with outbound calls, system status changes for different occasions and it has worked beautifully. No complaints regarding the usage and look. Efficiency wise, it has never presented a problem thus far.

Honestly, there is nothing I could say that I dislike about the software. Most technical issues within the experience as an agent and administrator have been because of hardware (local computers).

On our job we need this kind of tool because we are customer service representative we need to take calls,chat and emails Ujet was very helpful and very easy to use

I relly like this kind of tool it was very easy to use and i already suggest this on the other company

One of the good things about Ujet is it is super easy to use! It's easy to log in, make calls, receive calls and transfer! It has the options for breaks, bathroom, meetings, ect. I use Ujet through Kustomer and I like how they work together and pull up customers information.

The biggest negative with Ujet is it does glitch up often. After ending a call, sometimes it will freeze and not put you back into available after the countdown for Wrap-Up and when you try to click Back To Available, nothings happens so you have to refresh the page. There's also times you can not answer a call for unknown reasons (it freezes and doesn't allow to you do anything).

It’s very easy to use, and I rarely ever have a dropped call or customer concerned with our phone call status. It’s very clear and little lagging occurs.

I’ve noticed sometimes there is a slight delay between the customer and I but it’s very minute and I’ve not experienced a customer complaint regarding it.

Simple to use, and very easy to roll out to the whole team. UJET has been a reliable option that saved us from the pitfalls of our previous provider. Life's great with UJET.

No app, so you are in essence tied to your desktop/laptop to use it

We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats.
The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed.

UJET is relatively new to the market place, with that said, their API are mature for a young company

I love that I can help customers with ease and quick connection. It's also extremely easy to multitask on other sites to help customers more.

sometimes the connection is a bit glitchy- but I believe that depends on your internet connection as well.