Avis clients sur MSP360 Managed Backup

MSP360 Managed Backup
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243 avis

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Ultimate MSP Backup Tool
Publié le 14/08/2019
The biggest thing we noticed the ability to white label the product so out clients don't know where...
The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution.
Avantages
Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization.
Inconvénients
They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that.
Alternatives envisagées
Acronis Cyber BackupPourquoi passer à MSP360 Managed Backup
Ultimate white label and deployment capability as it works on ALL operating systems.- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
MSP360 Solution
Publié le 14/08/2024
My overall experience was positive. Reliability and ease of use stood out, although the initial...
My overall experience was positive. Reliability and ease of use stood out, although the initial setup was a bit complex. However, once set up, the system ran efficiently and smoothly.
Avantages
What I liked most about MSP360 Managed Backup was its reliability and ease of use
Inconvénients
The initial complexity of the configuration
Alternatives envisagées
Acronis Cyber BackupPourquoi choisir MSP360 Managed Backup
I was looking for another solution less expensive and ease of useLogiciel antérieur
Cove Data ProtectionPourquoi passer à MSP360 Managed Backup
Because the cost was low and facilities of use- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Staying away from your products
Publié le 20/02/2024
Had to quickly switch to another service due to the absurd price increase, resulting in many...
Had to quickly switch to another service due to the absurd price increase, resulting in many additional hours of work after being on your service for many years.
Avantages
Easy to setup, easy to use, just worked for the most part
Inconvénients
License pricing increase with no additional benefit, the account rep never responded to any of my follow ups about price matching prior to my legacy file backup license being done away with.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
MSP360 is a great solution for MSPs
Publié le 13/08/2024
Avantages
The MSP360 managed backup is a very scalable backup solution that allows us to bring our own storage. They support just about every cloud and local backup storage target you can think of.
Inconvénients
Sometimes there are issues with software updates but they are usually resolved in a timely manner and the support is responsive.
Pourquoi choisir MSP360 Managed Backup
We switched services to get a better ROI with cost and scalability.Logiciel antérieur
Barracuda BackupPourquoi passer à MSP360 Managed Backup
MSP360 had the best ROI with cost and scalability.- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Solution - Provides an all-in-one backup platform
Publié le 23/08/2024
Avantages
Very intuitive and logical platform. Provides many cloud storage options.
Inconvénients
No local storage immutable backups options. Have immuntable cloud options. Restore process is a bit longer than other platforms. Not a huge deal since restores are not an eveyday task.
Alternatives envisagées
Acronis Cyber Protect CloudPourquoi choisir MSP360 Managed Backup
Needed all in one solution for on prem and cloud.Pourquoi passer à MSP360 Managed Backup
Better over all fit for our MSP practice- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
MSP 360 Review
Publié le 13/08/2024
My experience has been great overall. The product is great!
My experience has been great overall. The product is great!
Avantages
The product is easy to deploy and use. They are constantly updating the product and support is awesome!
Inconvénients
I can't think of anything that I dislike.
Alternatives envisagées
CarbonitePourquoi passer à MSP360 Managed Backup
Great price and flexible use of storage providers.- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great backup solution
Publié le 13/08/2024
Had a great experience with it! Looking forward to onboard more clients with it.
Had a great experience with it! Looking forward to onboard more clients with it.
Avantages
Ease of access and onboarding! Loved the sales team as well.
Inconvénients
Support leaves something to be desired.
- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great product for MSP's
Publié le 13/08/2024
Great would recommend to clients, and use it on a daily basis.
Great would recommend to clients, and use it on a daily basis.
Avantages
Easy to use, and Great backup portal, easy to deploy, and it just works!
Inconvénients
Works good, they are always upgrading it which is what you want.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
MSP360 reseller point of view
Publié le 14/11/2023
It is a reliable, versatile, manageable backup system. Therefore, I am very happy with it.
It is a reliable, versatile, manageable backup system. Therefore, I am very happy with it.
Avantages
I like the centralized monitoring. I can look in one place to quickly see the status of all. The green circle on the dashboard is perfect. Of course, if there is an issue, I can usually address it right from the dashboard
Inconvénients
Restoring files from an image backup is confusing. I don't do it a lot, but I have to look it up every time, and even then it is confusing.
I also configuring the retention times is confusing. I wish there was more detail on the impact of each choice.
The setup on the Dashboard for a new customer is very confusing at first. I made a list of instructions when I first did it so now I breeze through. However, it was rough at first requiring one to jump around the interface a lot.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Product
Publié le 11/10/2024
I used this for server backup mostly, it is better than any other product I have used.
I used this for server backup mostly, it is better than any other product I have used.
Avantages
Great price for the level of features, can't beat it.
Inconvénients
Need to setup your own backup storage first.
Alternatives envisagées
Acronis Cyber BackupPourquoi passer à MSP360 Managed Backup
The price was much better for the level of features.- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A great MSP backup solution
Publié le 01/12/2022
Excellent, it brought to me a real confidence in managing my backups, that I can respond quickly if...
Excellent, it brought to me a real confidence in managing my backups, that I can respond quickly if there is any issues.
Avantages
It allows all clients to be on one platform for easy management. I had multiple solutions before, frankenstack. Now all in one place, one bill, one view. Very NiceAlso they have multiple forms of backups, local, cloud, file, image, all of them I implement.
Inconvénients
At this point I really do not have any cons. I have had good response from tech support when I had issues. They did change a backup type that I was using, which was not secure. The change made sense.
Alternatives envisagées
CarbonitePourquoi choisir MSP360 Managed Backup
left datto because of cost and limitations, I left ibackup because it was not centrally manageable. The central management solution did not save me anything, and in fact would have cost me more.Pourquoi passer à MSP360 Managed Backup
Central management, great cost for me, and it kept the cost down for the customer.- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Mostly works, a few caveats
Publié le 06/09/2022
Works well enough for most things except immutability
Works well enough for most things except immutability
Avantages
Cheaply and reliably encrypts and ships backups to Amazon for long-term storage as an LTO tape alternative. Once setup, it's pretty set-and-forget.
Inconvénients
Automation around the product is somewhat difficult (e.g., automating ad-hoc restores from Rundeck). Also, immutable storage is complicated when you have a simple use-case, such as needing to backup SQL database backup files like transaction logs. It's not just a toggle-switch.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great product with a great team behind it.
Publié le 16/08/2024
Great overall solution, with great support when you need it.
Great overall solution, with great support when you need it.
Avantages
Flexibility and ability to use own storage platform such as Backblaze
Inconvénients
Full restore tests are very slow, population file trees are also very slow.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
MSP 360 Backup Product Review
Publié le 21/11/2023
Avantages
All the offered features like backup, schedule, manageability, encryption, data restoration etc.
Inconvénients
when in need of for the support there are too many KBs shared through email to go through and perform the investigation by our own. That leads to maximum investment of time. In please of that I would suggest MSP 360 to give a call back as soon as possible to the customer to provide the appropriate solution.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
My experiencie
Publié le 20/08/2024
Overall, MSP360 Managed Backup delivers a technically robust solution with extensive multi-platform...
Overall, MSP360 Managed Backup delivers a technically robust solution with extensive multi-platform compatibility and flexible cloud storage integration. It supports advanced features like block-level backup, AES-256 encryption, and granular file versioning, providing strong data protection. Despite its steep learning curve during initial deployment and somewhat limited reporting capabilities, the software excels in scalability and efficiency. Its pay-as-you-go model, while potentially complex, offers cost-effective scalability, making it a reliable tool for managed service providers and businesses with diverse IT environments.
Avantages
Compatible with various cloud providers like AWS, Azure, and Google Cloud.
Inconvénients
The initial configuration can be challenging for new users
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Simple, Reliable Product
Publié le 14/11/2023
Avantages
Simple and easy to use. Everything you need is on one simple page.
Inconvénients
I really haven't found anything I really don't like, I would like to see a better data usage page per device.
- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Backup platform
Publié le 21/08/2024
Great overall, it works as described and have a pletora of features.
Great overall, it works as described and have a pletora of features.
Avantages
the custom installation process of agents
Inconvénients
license management could be more intuitive
- Secteur d'activité : Biotechnologie
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Server Backup: The best and most flexible option despite some issues
Publié le 25/11/2017
Avantages
I'm focusing this review on the Server Backup edition of CB backup. It's incredibly flexible in terms of configuration and storage options. It will work with just about any cloud provider that you might need, including Backblaze B2. The interface is pretty good , at least compared to the competition. It's got some quirky elements, but I've been able to figure out how to do most things pretty easily. Basically, if you want to choose your storage provider separately and are looking for a tool to access that storage, that can work with different providers and offers multiple backup sets, it seems like the best choice, at least in this price range. The server backup edition offers OS backup, system state backup and bare metal backup restore, which is really nice. I'm using it on WHS2011, where I've previously had to cobble together a mix of Windows server backup and 3rd party options. So far it looks like I'll be able to do it all with Cloudberry which is great, and in addition, combine local and cloud backup flexibly.
Inconvénients
Backup version control could be improved. I've used crashplan in the past, which has abandoned its consumer market - but crashplan had excellent control of version saving so you could save more recent versions and less older versions - while always retaining some older backups in case you need to do a restore from an older period. Hopefully, CB will improve version control. Another issue for me is the business model. I'm not thrilled that I need a license for every single machine I want to backup - but the real kicker is that there is a 1TB limit on cloud storage with all the editions except the very expensive Ultimate edition. This is surprising at first because Cloudberry is not providing the storage! It is a purely arbitrary limitation that has nothing to do with software capabilities. These days, with large media files, 1 TB is not so large. You really have to search the website to even find this out - it's not described in the product specs. So $29 for the basic desktop version - but if you want to backup all those movies and music and home videos - the price goes up by 10x. On the other hand, they seem to be willing to release that limitation in exchange for a review, so that's okay.
The progress bars are not very helpful - you can't really see how much is waiting to be backed up and it's difficult to see how much is currently in the backup storage.
Beyond that major issue, I've run into some glitches - but nothing that keeps me from using the software.
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
One of the best backup product for SMB and IT providers
Publié le 07/09/2022
Very satisfied, have been using many backup products in past 20 years and now I am happy and...
Very satisfied, have been using many backup products in past 20 years and now I am happy and satisfied user, re-seller and admin of MSP360 for almost 10 years and have no plans to switch to anything else. Quite a lot of times I use it to restore some files, which users deleted accidentally or overwrote unintentionally, and process of finding right version of the file is much, much easier than with many other products.
Avantages
What we like most is product being in affordable price range even for resale to lower budget end-users, while at the same time having all enterprise options and, as shown during years of use, enterprise reliability.
Inconvénients
It is minor, but WEB user interface is a bit odd to me, as I was more used to some on-premises backup solutions. But it just needs some time to get used to, far beyond it being deal breaker.

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
The MSP360 (Was Cloudberry) is funcional but not up to expectations
Publié le 10/09/2022
Backups are consistent and easy to troubleshoot when everything is working. Getting to there was a...
Backups are consistent and easy to troubleshoot when everything is working. Getting to there was a bigger then expected training effort. Likewise the navigation to make a desired change required touching every one of 8 or more set-up screens. There's lots to come to grips with.
Avantages
In my opinion the 'Backup History' report might be the best reason to use the software. The report is well though out with good links present to learn more about the details of individual backup jobs.
Inconvénients
MSP360 has a local installable client that communicates with it's web portal. We use the software for local backups to USB drives and I was shocked to realize that backups would not proceed unless an working Internet connection is present. Another surprise is that the software has no settings that we've been able to figure out to do a full backup. It does do incremental backups which unsurprisingly are useful.
Aspects of the administrative portal are not as intuitive as expected. In the case of updating software the
notation "Backup for Windows - Public v7.5.3.3 - Get Sandbox Latest v..." and then pressing a [Make Public] button are the required steps to allow the already configured auto-updating of software. To take place, 'who knew?'. If you don't figure it out and keep up you'll find the software no longer functioning and no links that we found to easily explain the steps that we finally discovered deep in documentation. We suggested some simple interface updates to make it simple but no response so far.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé Autre pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Cloudberry makes backing up to the cloud as easy as possible
Publié le 10/10/2018
We've never had any problem with how Cloudberry works, and are very pleased with how easy it is to...
We've never had any problem with how Cloudberry works, and are very pleased with how easy it is to deploy and manage.
Avantages
Unlike other backup software I've used -and reviewed as well- Cloudberry makes it a simple as can be. It can get a little complex when you enable some of the optional features, but they are worth trying. You can backup to mostly any public cloud repository and even locally to by different protocols like SMB, NFS, FTP.
Most useful when user base is not centralized, but disperse in remote offices, home offices, on the road (Salespeople, consultants, etc).
Licensing is very affordable and support is efficient.
Inconvénients
Management can become a problem after a couple hundred devices, so some other product with centralized management might be better. Also, the lack of a centralized intelligence for the backup system means there's no way for global deduplication, so no storage optimization can be obtained. Anyway, this compensates with the use of cold-archive repositories in the public cloud.
Anual licensing is not the most convenient, I'd like to see consumption based monthly licensing.
I'd like a feature added to manage the cloud repositories -AWS which we use the most, and Azure- from the Cloudberry portal. Currently we need to manage separately.

- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Not great, but not bad. It does fill a niche not not a lot of other vendors do.
Publié le 08/12/2017
Backup data to local or remote destinations, even at the same time.
Backup data to local or remote destinations, even at the same time.
Avantages
It does a lot. Backs up to local storage, or any online storage you can imagine. Not many do that. And it works pretty well, but as with any backup software, there are occasional issues. Certainly not more than any other. It beats the pants off Backup Exec (I still can't believe people fork out so much for that, Cloudberry is a great replacement for Backup Exec). It is very reliable overall, rarely locks up or causes problems, and for backup software, that's saying something. I'm using it at several client locations to do local (NAS) and online backups.
Inconvénients
Tech support is very slow to respond. They're answers are generally appropriate, but don't get in a hurry. Frequently I have to go back and forth to get an issue resolved. A tech sup phone would be very helpful.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Long term (7+ years) MSP user
Publié le 08/09/2022
MSP360 (or Cloudberry as it was 7 years ago) is one of our longest vendor relationships and one...
MSP360 (or Cloudberry as it was 7 years ago) is one of our longest vendor relationships and one I've never had to revisit.
We rely on the product for peace of mind, and as head of the company I appreciate it as much as my engineers do. Anyone in IT for a decent period of time has felt the gut punch feeling from a server issue and having to recover data from backups, MSP 360 has always had our back!
Avantages
We use MSP360 for most of our customers on a variety of platforms and servers. It's a mature product and one rely on.
Inconvénients
If pushed, I remember in the past there being a few times we had to chase support. But in the last 2 to 3 years this seems to have been addressed anyway.

- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best backup Option
Publié le 06/09/2022
Works well, and it is easy to use...
Works well, and it is easy to use...
Avantages
I can backup to any datastore, many options
Inconvénients
in order to use the managed version of this software, I must pass the password to my data to MSP360. I wish there was a way to "trust no one". If you need this, you can still purchase the legacy version of their product. The company can sometimes roll out new features, without in depth documentation.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Worth a second look
Publié le 06/09/2022
Avantages
I liked how easy this program is to setup and manage for multiple customers. Cloud backup setup was straight forward as well.
Inconvénients
Selfishly wish this was integrated into NinjaRMM.