
shopVOX
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213 avis

- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
This software has dramatically increased our profitability
Publié le 07/02/2018
Efficiency in production and sales has drastically improved, nothing gets missed when invoicing,
Avantages
-how to videos and webinars are extremely helpfull
-customer service is bar none
-able to suggest new features (they actually implement suggestions!!)
- Import customer lists
-import catalogs from vendors
-able to easily track costs of material and labor
-you can have the shopvox team customize forms that suit your needs
-total shop awareness of all outstanding jobs
-job board automatically updates
-easially track any jobs progress
-our company has SEVERAL different processes (embroidery, sublimation,screen printing, digital print, sign making, UV printing, thermal printing, laser engraving) and shopvox is flexible enough to make a streamlined workflow for all of these very different processes.
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Inconvénients
-it can be very intimidating to start with all the different options
-can be expensive if you have a very large team that needs access to the program
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- Secteur d'activité : Design graphique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
1st 6 Months using ShopVox
Publié le 24/05/2019
Despite what might seem like strong Cons mentioned it's still a very powerful software and we would not go back to how we worked previously, we are a team of 8 and everybody agrees using ShopVox is better and we were very organised previously so that does say a lot, despite the Cons and getting over the initial frustration of learning the software (and then training the staff) it is worth while and you will get out what you put in and I do recommend switching to it sooner rather than later and build it as your business grows.
Avantages
We have gone completely paperless which has freed up a lot of space, saved money and time. It's quicker to process jobs from quote to invoice and keeps all the information together in 1 easy to access place. Everything is live and the App (new and updated) is great for on the go catch ups and getting deliveries signed for and recorded.
Inconvénients
There is a steep learning curve to setting up products and you will have to spend time figuring out the best way to do this that suits your products and your business and the way you price jobs. We are quite in-depth with our pricing etc and setting up products was quite difficult and eventually had to rebuild all our products as we learned more about the functions to make them more accurate and streamlined. My biggest con is how much you have to figure out for yourself, your ShopVox rep will give you a few live training sessions and the chat function is good but if you want to push hard and get 80-90% set up in the quickest time frame then it can get frustrating getting answers via the chat that help and often until you get those answers you can't move forward much.
Réponse de TechVOX Traduire en Français
Love that you are now completely paperless. Saving trees, time and reducing clutter. Thanks for the review Warren!
- Secteur d'activité : Impression
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
It's a good entry to cost based pricing
Publié le 22/12/2022
I think Shopvox has a place in the market. They are very good if you don't need the features they don't have and if you are not planning to grow substantially. If you do, unfortunately, they will not grow with you. I believe they are happy with the market they have and probably do not have the capacity to fix/add further features. 2-3 years ago, then they launched the pro version they put quite a bit of effort into it with the help site and many videos. None of that has been updated for the last two years. They used to have a youtube channel, but they stopped putting new content for 10 months or so, apart from one 2-minute video about some expo presence. It seems that their enthusiasm has died down a bit, they are just riding the wave until it lasts.
Avantages
The estimating is pretty good, you can work out quite complex quotes. Setting them up is fairly easy if you know what you are doing, can be a bit daunting if you are new to this type of software.For the cost, I think it's great software, if you are happy with the features it offers, look no further.
Inconvénients
There are many features missing or not well-developed. The development has kind of stopped. We have been using Shopvox for 2 years and nothing new has been added, and none of our requests has made any difference. A new version was beta-launched a few months ago (I think) we didn't opt-in as it did not have the features we need. No news since then, but from the demos I had the new version is just a bit of UI change. To be more concrete, here are some things we are missing or don't like.- Custom PDFs are very limited, some information which is in the system cannot be put on them.- Custom PDFs have to be created by Shopvox team at a cost of $150/document. Even if you want to move the date, make the font bigger etc, you will be charged that much. And weirdly a delivery note printed from a sales order or from an invoice counts as two, so $300 to make ANY change. Just bear that in mind- Multiple suppliers for the same material. The system cannot handle that at all.- Scheduling. There is none. When entering workflow you are required to enter Estimated time in days/hours/minutes. But that is for "printing" no size or area considered.There isn't even a sense of the scale of a job. A line on the job board could mean printing a single T-Shirt print or a 100ft hoarding. Both are just one line and no way to show the size on the jobs list.- VAT keeps changing to 0%, which we have lost quite a bit of money on. It's a bug, that has not been fixed.
- Secteur d'activité : Impression
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
ShopVOX is a MUST for your small business!!
Publié le 26/02/2021
Would definitely recommend to other shops, this will help save you a LOT of time and energy by having your information all in one place and able to check on at any time! DO IT!!!
Avantages
I love how easy this is to use and to move seamlessly from quote to sales order to invoice! Plus we can keep track of what we did the last time around a customer ordered the product! All without having to dig up our old files!
We can integrate so much and it allows us to build up as we go along! Plus, the customer support is outstanding! I love getting to chat with a rep and have my problems fixed quickly!!
You need to check them out!
Inconvénients
Setting this up will take a lot of back end work, and it's easy to want to just push forward, especially if you are transferring a lot of data from another program (i.e.-Quickbooks). DON'T DO THAT... take the time to learn everything you can before going live on this program.
- Secteur d'activité : Impression
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Quotes getting lost in Cyber space
Publié le 22/10/2022
It can be a very difficult piece of software to navigate and the UI could do with some streamlining. Some things are very difficult to locate. However, for most things it works for us...which is why the quoting system (a huge part of why we use it) is so frustrating.
Avantages
The ability to manage almost all aspects of our works from sales leads, quoting (sort of) proofing, production, work orders etc.
Inconvénients
I am so frustrated with the assistance received from Shop Vox in regards to quotes not getting to customers - they are not even in SPAM. Both my husband and I have contacted them on several occasions due to quotes not being received by customers. We have done all of the things they instructed us to do, even engaging an IT professional to assist, yet we still have probably 6 - 7 customers a week not receiving their quotes. Shop Vox tend to absolve all responsibility of this, telling us to speak with domain and service provider all of which we have done. We use other software for other parts of our business all of which are always received by our customers. I think this is something Shop Vox needs to explore, especially since this is a major part of our business.We need some solid guidance/fixes for this.

- Secteur d'activité : Impression
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent sales, administration and project management 'sign shop' software
Publié le 16/01/2018
Excellent administration tool for the sign shop.
Avantages
Unlimited opportunities for growth. The best feature is keeps track of every step of the process for making the sign. As the sign industry is so diversified with so many types of signs, ShopVox has the ability to perform. It does it well. No interruptions. When need support, ShopVox is excellent to work with. Their Chat group is available anytime. It provides all our needs with Quoting, Designing, Manufacturing, Servicing, and Customer service.
Inconvénients
With any new software, setting it up is a challenge. This is like setting up a database management program. It's a different thought process when we setup our products and services.

- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great product!
Publié le 03/10/2018
My experience has been very good. I am not using everything the software is capable of, but what I do use is a huge timesaver. As my business grows, I will begin to use more of the shopVOX features.
Avantages
I looked at several systems before deciding on shopVOX. The software does a great job and will take care of my business as I grow. What I like best is the customer service. I have never waited more than a few minutes to receive help. The help is there 24 hours a day. I also like that shopVOX works great for a small business with just a couple employees and will easily handle a very large business with hundreds of people. You will never have to change systems due to expansion and growing.
Inconvénients
There is a small learning curve, but shopVOX is really great about having online help to show you how to manage the system.

- Secteur d'activité : Design graphique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Excellent Job Tracking Software
Publié le 17/03/2020
Over all the experience has been great. It's excellent when it's all inclusive in quoting to pricing to proofing all the way to invoicing. The tracking makes it great to make sure customers are well taken care of.
Avantages
From quoting all the way to invoicing. ShopVOX can easily be customized to fit your working environment. If there is a feature that isn't in there you can put in a ticket and request the developers to help build a solution for you.
Inconvénients
Sometimes the servers tend to bug out from time to time in the middle of the day. I'm assuming it's right when they release a new update.
Réponse de TechVOX Traduire en Français
Thanks for the review Lindsay! We are glad you appreciate shopVOX's customizability.

- Secteur d'activité : Équipement et fournitures de bureau
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
We are a ShopVox fan!
Publié le 16/12/2018
Improved our customer and product data management , product tracking and management overview processes 100%. Without ShopVox, our future growth would be limited. We have over 140 orders (projects) underway at one time, and manual tracking was becoming impossible. ShopVox will allow us to double out size to $4M in sales in 3 or 4 years.
Avantages
Provides end-to-end management from initial inquiries (sales leads) through product shipping, including quotes, sales orders, invoices, pricing, design, production,and shipping. Good analysis and dashboards for overview, also details on customers, design, and production processes. I have 6 of our managers (sales, design, production, finance) making inputs to ShopVox, no more sticky notes, Excel spreadsheets, etc. Integrates data bases and all processes. Very good training and implementation/configuration support, including 24 hour chat box.
Inconvénients
Pricing models, while very comprehensive (we have very over 20 complex products each with up to 40 features that have to be priced) could be more flexible. Configuring ShopVox for our rather complex dimensional and carved sign & plaque manufacturing business is time-consuming; we opted for the one-week support option, and it was well worthwhile, within 2 weeks we were using ShopVox at nearly full capability.

- Secteur d'activité : Impression
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy to work with
Publié le 10/12/2018
Very smooth, easy to use. Very professional and courteous help you can email or use the chat and they will guide you thru either teaching you a new feature or helping to fix an error
Avantages
It is constantly upgrading to stay up with the industry needs. If an upgrade makes thing less easy or conflicts with a function they will work with us to either change it or help us work with it.
Inconvénients
I would like to see more Apparel catalogs in the options like adding S&S active to SanMar and Alpha
- Secteur d'activité : Design
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The RIGHT Solution
Publié le 16/08/2017
An all-in-one software for managing all aspects of our business that's easy to use for all levels of staff.
Avantages
Prior to finding ShopVOX, we were spread across two different platforms for our sales and shop operations. ShopVOX has enabled us to eliminate both and now we can use one software to manage our workflow, track the sales activities that lead to new jobs, and also use solid costing on our quotes to ensure that we're making money with these sales.
Best features:
Multiple views and options for scheduling jobs.
Pricing templates can handle all aspects of simple to complex jobs, even for a CUSTOM sign shop.
Syncs to QuickBooks for accounting.
This is an emerging product with a great development team. If a feature you've though of isn't there, wait a few weeks! This isn't SAP or ORACLE you're dealing with here. They're nimble and responsive to client requests and needs.
Cloud based and mobile device friendly.
The PRICE! For the money, you won't find better value.
Inconvénients
As I mentioned in the "Pros" above, this is an emerging product. This leads to my only real "Cons". From time to time, as new features are rolled out, there may be mis-steps. If you are not OK with change, you may want to wait a bit before signing on. New features and modifications to old features are rolled out VERY regularly.
As they say though, "you have to break a few eggs to make an omelette".
Réponse de TechVOX Traduire en Français
Jeff, Thanks so much for taking your time to write up this review. We greatly appreciate it. We take great pleasure in making sure you are satisfied and managing your business more effectively.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Shopvox as a complete solution for costing, quoting, work flow and invoicing
Publié le 13/09/2019
Overall very good experience and has without doubt improved our overall efficiency, productivity and speed in so many areas.
Avantages
Has all of the features that we had on our wish list plus a few more.
Pricing module well thought out and flexible
Very easy and quick to create complex quotes as well as keeping track of quotes for follow ups.
Keeps a good historical and detailed record including artwork proofs which makes running repeat jobs easy or when re-quoting.
The jobs board is a valuable planning tool to keep track of jobs in progress & deadlines therefore makes production planning easier.
Responsive support team.
Inconvénients
Initial setting up is complex without someone locally who could understand our requirements and scope out the best way to set up the various modules.
Lack of ability to alter pdf output ourselves e.g. customising design, layout & elements required or not required in quotes, sales orders, job sheets.
Integration with Xero is ok but not perfect.
Reporting tools could be more flexible so that we can pull out relevant information.
Réponse de TechVOX Traduire en Français
Thanks for taking the time to write this great review about shopVOX. We love knowing that you are benefiting from so many of the features it offers. We also appreciate the suggestions you offered. Thank you!
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Creative, Powerful CRM and Job Management System
Publié le 22/03/2019
We've spent over 20yrs trying to find the best software solution to fit our CRM and Job Management needs. We've been on a zillion platforms, and cannot match the powerful features ShopVox offers. Besides the fact ShopVox has done an incredible job with the visual Job Boards, Processes, and Proofing Systems -- they are extremely trustworthy. We know our information is safe. We know even if we're working at 3am and have questions there is 24/7 Chat support available to us for help. ShopVox Support is amazing! We never have to wait too long to get a question answered or issue resolved. We've been using ShopVox since Oct. 2015 and couldn't be happier. We're also excited to see what the future holds with ShopVox continual improvements.
Avantages
The visual Job Thumbnails on the Job Board and Proofing System are hands down the best we've ever used.
Inconvénients
Cost is a bit high for the additional features needed, but in comparison to other platforms in the normal range.
Réponse de TechVOX Traduire en Français
Thanks for reviewing shopVOX Elisha! We take pride in our customer support and we are so glad that you have taken advantage of it at all hours of the day! That's what we are here for! :) We are honored that after years of searching for the perfect job management platform that you have found shopVOX to be best suited for your needs. We look forward to serving for many years to come!
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
ShopVox has made my job quoting so much easier and I feel much more confident with my quotes.
Publié le 18/08/2017
More confidence quoting jobs.
Avantages
I struggled with estimates using my previous estimating software, but ShopVOX is so much easier to use. With this software I spend less time quoting job, leaving me more time for other tasks. There was a large database to begin with which I could fine tune to my needs. I love that I can access the software anywhere on any device. Customer support is outstanding and the company often updates the software, while listening to customer requests. It's also affordable and yet so powerful.
Inconvénients
Though there is opportunity to customize many areas in this software, I wish we had the ability to customize the quote and invoice forms a little more.
Réponse de TechVOX Traduire en Français
Hi Roberta - thank you so much for your review. Glad that quoting has become a lot easier for you.
Will you tell me a little more about the quote and invoices issue?
Our team can create custom PDFs to make your own branding - and if you're referring to the forms you have to fill out when creating a quote - you can customize those as well.
Let me know.
-Bryant from shopVOX
- Secteur d'activité : Impression
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
ShopVOX is an excellent tool for quoting, ordering, and production management.
Publié le 05/03/2022
ShopVOX offers a tool to consistently provide quotes, orders, and invoices that are the same regardless of which staff member creates them. The system provides visual monitoring and management of multiple jobs that can be viewed by everyone involved. The company has an excellent support team that provides help and solves issues quickly and efficiently.
Avantages
I like ShopVOX's ability to produce consistent and accurate quotes and then convert them to orders that are presented in a professional manner without recreating documents and forms each time they are needed. Further, it is great that upon the acceptance of a Quote, the conversion to an order, with proofing tools and production management tools is straight-forward and powerful. ShopVOX enables direct and relevant communications between team members.
Inconvénients
If possible, it would be great to be able to quickly update pricing for materials and outsourced products when the vendor's increase their prices.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
ShopVox - great value!
Publié le 01/04/2019
We used to use multiple systems and had many errors from repeated data entry errors. ShopVox gave us a single source to keep up with each job from sales lead to final invoicing and archiving.
Avantages
ShopVox takes you from initial lead, through manufacturing, scheduling and final invoices. There are too many features to list, but most everything can be customized to fit you specific business.
There are many resources for questions and 'human' support is responsive. There is a constant desire to improve the software, so there is a good chance your request for a specific feature will be implemented.
Inconvénients
There is a learning curve if you want to get the full benefit of the software.
Réponse de TechVOX Traduire en Français
Thanks for reviewing shopVOX Brittany! We are glad to see that you were able to trim down the amount of systems that you were using because of shopVOX. It's nice to see that you are taking advantage of how customizable shopVOX is. Thanks for being part of the shopVOX family!
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent Software, Easy to Train New Users
Publié le 11/10/2019
ShopVOX has really helped our shop with keeping track of all of our production steps, staying on top of due dates, and quickly and easily quoting and invoicing clients. I really like the flexibility of being able to create work flows that are specific to our industry. I love that we can upload art and other documents to the software so that even remote employees can access all of the information that they need. Any time we have run into an issue, the support team has been very responsive and helpful.
Avantages
I like that the software is always changing and being updated.
Inconvénients
My least favorite feature is the reports, as I wish they were more customizable.
Réponse de TechVOX Traduire en Français
Thanks Kristin for the thoughtful review. We love that you take advantage of so many features and our support team.
- Secteur d'activité : Impression
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
With all of the programs out there SHOPVOX has been the best for our company's needs for a...
Publié le 27/09/2017
Production wise our company is able to track all jobs
Avantages
My favorite feature with SHOPVOX is how user friendly it is, navigating is a simple task when you have a customer standing in front of you. Also on an accounting end SHOPVOX is very user friendly when searching for payments. On the production end SHOPVOX makes it very easy to keep track of ALL jobs whether they are in a QUOTE, SALES ORDER or if the job has been invoiced. Something that our department like as well is the roll up feature, it makes it simple for customers to read.
Inconvénients
All in all I have nothing bad to say about the software. The communication with customer service is NOT good at all. You end up having to figure stuff out yourself, Especially when it comes to syncing
Réponse de TechVOX Traduire en Français
Hi there Christi - we're very happy to hear that you like how user friendly shopVOX is.
I'm sorry to hear you've had a less than great experience with our support team.
I'd love to hear more about your issues.
Please shoot me an email - so that I can look into it.
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A for Awesome!
Publié le 11/04/2017
SignVOX has been one of the best finds since the digital printer! It seamlessly (and paperlessly) takes jobs from design to completion and makes quoting a breeze! Signsmith LOVES it!
Avantages
Job information is saved without backing up our servers and can go from design to completion seamlessly with minimal interaction of employees.
Inconvénients
we are still trying to utilize all that it is capable of, but right now, the only downside I have run into is that if our internet goes out, so does the VOX! Can't have everything!
Réponse de TechVOX Traduire en Français
Thank for your review. It sure does take time to use all of the features. Sometimes trying a new one each month will help. By the end of the year, you will have incorporated many of the features and your shop will be so much more organized. :) And one more suggestion: when the internet goes out, you can use a personal iphone or android hotspot on your phone to connect to wifi until the internet returns. Thank again!
- Secteur d'activité : Impression
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Fantastic for smaller shops
Publié le 11/03/2020
I discovered them at a convention and was really skeptical of what they promised for such a small price. They gave me a decent free trial for me to try things out and I realized it was all for real. Creating powerful customized estimates was a major bonus as well as workflows with custom fields to enter in information important to our business. It's an extremely good value. What's more, their customer service is top notch and they are always improving the software. Any time I have had an issue they have either helped me fix it or have adjusted the software to allow me to do what I need to do.
Avantages
The Estimating feature is HIGHLY customizable. I was able to program a lot of different price structures into it. Anyone with a basic understanding of programming can create extremely powerful price options
Inconvénients
It shows it's sign shop roots a little bit and can be a little finicky for cut-sheet digital shops. They are constantly improving it so this is steadily getting beter
Réponse de TechVOX Traduire en Français
Thanks Marion for the great review of shopVOX!
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Very adaptable shop software
Publié le 22/05/2019
Avantages
shopVOX cloud-based software gives you a lot of tools to manage your shop, from a variety of pricing models for products and services to production management, online proof tools, etc. All, in a very customizable platform that you can mold to your business. It also integrates with QuickBooks, which is a great feature. While I believe it started as sign shop software, it has been expanded to handle a variety of business types.
Inconvénients
The initial setup can be daunting, but they offer assistance in getting the program setup for your business. Overall, support is good, but sometimes it takes a little back-and-forth to get them to understand the issue you are having.
Réponse de TechVOX Traduire en Français
Thanks for your review
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Increased efficiency all round
Publié le 16/08/2017
Makes invoicing process a lot easier as all information is in one place and everyone is using the same system.
Avantages
Invoicing process a lot easier as all the information is there, we still manually raise invoices in Sage.
Having to store less paperwork and supporting documentation.
Everyone using same software and working the same way.
Inconvénients
Same numbers being used for multiple documents can get confusing when searching.
Due dates changed on Job board do not change on sales orders.
Réponse de TechVOX Traduire en Français
Hi Louise - wanted to say thank you for your review and your feedback.
We do have the ability to use different numbers for Sales Orders and Invoices - but that's a setting controlled by the admin of your shopVOX account.
If you guys would to enable that - just reach out to our Chat Support team. They can enable with approval from your admin.
And you're right - if you change the Job due date - it doesn't update the Sales Order. That's because there could be multiple Jobs on the Sales Order that are due at different times.
If you can explain to our team a little more on how you're using the dates - I'm sure we could figure out the best way for you to handle them.
Thanks.
-Bryant from shopVOX
- Secteur d'activité : Impression
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Shopvox is a great cloud-based estimating and production workflow management software package.
Publié le 17/08/2017
I am able to quote projects more quickly and accurately. I am also able to follow up on quotes, get customer information quickly. Shopvox is a great tool to keep all information on a project in one place.
Avantages
We are able to quote jobs with very accurate cost measurements. We are able to send quotes and invoices to customers very quickly. Accounts receivables are easy to manage and follow up on. Production workflow can be managed very well with this software, down to as much detail as you want.
Inconvénients
Navigating the software sometimes requires too many clicks, too many screens, in particular when quoting. Updates and changes occur to the software often without any notification.
Réponse de TechVOX Traduire en Français
Hi Steve - thanks so much for your review.
I'd like to hear more about the too many clicks issue and specifically what we can do to help to improve the quoting feature for you.
Please shoot me an email so we can setup a time to discuss.
-Bryant from shopVOX
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Amazing Software - Timing of Updates is the Only Downside
Publié le 20/12/2019
Absolutely love shopVOX!
Everything about it is amazing.
The only downside as I stated above is that updates are made during the work day.
We use shopVOX all day, every day of the week. When updates are being made, for example, at 12:30pm on a Wednesday, we cannot properly run our business.
There are work-arounds for us, but we ideally would need updates to be made outside of business hours.
Avantages
very fast
lots of great features
super user friendly
easy to teach new people how to navigate
perfect for our type of business
great customer service
Inconvénients
updates are made during the day
when that happens, system does not function properly
Réponse de TechVOX Traduire en Français
Thanks for the great review Sean! So awesome that you love shopVOX! We will work on the timing of updates.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Revolutionized our paper system!
Publié le 12/05/2018
Time savings for everything from sales leads, to quoting to production to pick up, better consistency in service, presentation and pricing and fewer human errors as we're only recording the information once.
Avantages
We have fewer errors, more consistency in pricing and have freed up so much time we were wasting on repetitive tasks that ShopVox eliminates. I love that anyone can access a client file with ease and know exactly where we are in the process and give the client the information they are looking for. Allows us to provide better service to our customers and eliminates a pile of call backs for our sales staff. The newly added Canadian SanMar and AlphaBroder catalogues are a huge time saver. Very responsive customer service 24/5.
Inconvénients
I think it started as a sign industry software and they are still tweaking it for the apparel decoration industry but I am seeing improvements and upgrades all the time. It is still functional for apparel but the language is geared towards signs.