shopVOX

Solution de fabrication basée sur le web pour les fabricants à façon

Note globale

4,6 /5
(217)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,3/5
Support client
4,6/5

94%
des utilisateurs recommandent cette application
Classer par

217 avis

Jordan
Note globale
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Really great for managing a lot of jobs (200 + jobs w/12 employees, we are not in the sign biz.

Publié le 10/04/2018

Organizing jobs with a team centered focus, sending proofs to customer.

Organizing jobs with a team centered focus, sending proofs to customer.

Avantages

organizing jobs by step, there are so many different veiws to set up as, and its easy to switch between them. Uploading and sending proofs is nice and customers can approve or enter changes right through the system, and it will auto move the job fwd or backward right in the system.-in real time!

Inconvénients

There is a steep learning curve, but an awesome support team. They give me tutorials, directions, and have even added features or debugged the code for me upon request.

Right now I have the settings for "thumnail in email " off for the proofs but customers still see it , and reply to email instead of using the buttons. which is annoying because we can 100% trust the system , but the IT team is working on getting the issue fixed , im sure it wont be too long to see a solution.

Réponse de TechVOX

Thanks for the awesome review Jordan. Sounds like you are really using shopVOX and experience great benefits. It's great to see that you are managing so many jobs at once and using the proofing system. We are glad you are using our support team -- we are here for you as we know there is so much to learn with shopVOX. The more you learn and the more suggestions we are given, the better shopVOX runs and the better your business will run! Thanks again - we appreciate you!

Jimmy
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Jimmy from Adhere Sign Co.

Publié le 21/08/2020

Great, Love it. The support is amazing

Great, Love it. The support is amazing

Avantages

We love having a software that is made for signwriters. From Sales leads through to invoicing shopVOX is easy to use and lets us get a great insight into how we are tracking month to month.

Inconvénients

Timesheets, We would love to be able to track a workers hours and productivity weekly and per job. I feel the time clock is a little over engineered and needs to be simplified.

Alternatives envisagées 

WorkflowMax

Pourquoi passer à shopVOX

We had a trial and it just felt right for a signshop to use a software for signwriters

Réponse de TechVOX

Thanks for the great review Jimmy! Appreciate it!

Tom
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

It's a good entry to cost based pricing

Publié le 22/12/2022

I think Shopvox has a place in the market. They are very good if you don't need the features they...

I think Shopvox has a place in the market. They are very good if you don't need the features they don't have and if you are not planning to grow substantially. If you do, unfortunately, they will not grow with you. I believe they are happy with the market they have and probably do not have the capacity to fix/add further features. 2-3 years ago, then they launched the pro version they put quite a bit of effort into it with the help site and many videos. None of that has been updated for the last two years. They used to have a youtube channel, but they stopped putting new content for 10 months or so, apart from one 2-minute video about some expo presence. It seems that their enthusiasm has died down a bit, they are just riding the wave until it lasts.

Avantages

The estimating is pretty good, you can work out quite complex quotes. Setting them up is fairly easy if you know what you are doing, can be a bit daunting if you are new to this type of software.For the cost, I think it's great software, if you are happy with the features it offers, look no further.

Inconvénients

There are many features missing or not well-developed. The development has kind of stopped. We have been using Shopvox for 2 years and nothing new has been added, and none of our requests has made any difference. A new version was beta-launched a few months ago (I think) we didn't opt-in as it did not have the features we need. No news since then, but from the demos I had the new version is just a bit of UI change. To be more concrete, here are some things we are missing or don't like.- Custom PDFs are very limited, some information which is in the system cannot be put on them.- Custom PDFs have to be created by Shopvox team at a cost of $150/document. Even if you want to move the date, make the font bigger etc, you will be charged that much. And weirdly a delivery note printed from a sales order or from an invoice counts as two, so $300 to make ANY change. Just bear that in mind- Multiple suppliers for the same material. The system cannot handle that at all.- Scheduling. There is none. When entering workflow you are required to enter Estimated time in days/hours/minutes. But that is for "printing" no size or area considered.There isn't even a sense of the scale of a job. A line on the job board could mean printing a single T-Shirt print or a 100ft hoarding. Both are just one line and no way to show the size on the jobs list.- VAT keeps changing to 0%, which we have lost quite a bit of money on. It's a bug, that has not been fixed.

Warren
Note globale
  • Secteur d'activité : Design graphique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

1st 6 Months using ShopVox

Publié le 24/05/2019

Despite what might seem like strong Cons mentioned it's still a very powerful software and we would...

Despite what might seem like strong Cons mentioned it's still a very powerful software and we would not go back to how we worked previously, we are a team of 8 and everybody agrees using ShopVox is better and we were very organised previously so that does say a lot, despite the Cons and getting over the initial frustration of learning the software (and then training the staff) it is worth while and you will get out what you put in and I do recommend switching to it sooner rather than later and build it as your business grows.

Avantages

We have gone completely paperless which has freed up a lot of space, saved money and time. It's quicker to process jobs from quote to invoice and keeps all the information together in 1 easy to access place. Everything is live and the App (new and updated) is great for on the go catch ups and getting deliveries signed for and recorded.

Inconvénients

There is a steep learning curve to setting up products and you will have to spend time figuring out the best way to do this that suits your products and your business and the way you price jobs. We are quite in-depth with our pricing etc and setting up products was quite difficult and eventually had to rebuild all our products as we learned more about the functions to make them more accurate and streamlined. My biggest con is how much you have to figure out for yourself, your ShopVox rep will give you a few live training sessions and the chat function is good but if you want to push hard and get 80-90% set up in the quickest time frame then it can get frustrating getting answers via the chat that help and often until you get those answers you can't move forward much.

Réponse de TechVOX

Love that you are now completely paperless. Saving trees, time and reducing clutter. Thanks for the review Warren!

shawn
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

This software has dramatically increased our profitability

Publié le 07/02/2018

Efficiency in production and sales has drastically improved, nothing gets missed when invoicing,

Efficiency in production and sales has drastically improved, nothing gets missed when invoicing,

Avantages

-how to videos and webinars are extremely helpfull
-customer service is bar none
-able to suggest new features (they actually implement suggestions!!)
- Import customer lists
-import catalogs from vendors
-able to easily track costs of material and labor
-you can have the shopvox team customize forms that suit your needs
-total shop awareness of all outstanding jobs
-job board automatically updates
-easially track any jobs progress
-our company has SEVERAL different processes (embroidery, sublimation,screen printing, digital print, sign making, UV printing, thermal printing, laser engraving) and shopvox is flexible enough to make a streamlined workflow for all of these very different processes.
-

Inconvénients

-it can be very intimidating to start with all the different options
-can be expensive if you have a very large team that needs access to the program
-

Patrick
Note globale
  • Secteur d'activité : Impression
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent sales, administration and project management 'sign shop' software

Publié le 16/01/2018

Excellent administration tool for the sign shop.

Excellent administration tool for the sign shop.

Avantages

Unlimited opportunities for growth. The best feature is keeps track of every step of the process for making the sign. As the sign industry is so diversified with so many types of signs, ShopVox has the ability to perform. It does it well. No interruptions. When need support, ShopVox is excellent to work with. Their Chat group is available anytime. It provides all our needs with Quoting, Designing, Manufacturing, Servicing, and Customer service.

Inconvénients

With any new software, setting it up is a challenge. This is like setting up a database management program. It's a different thought process when we setup our products and services.

Jeff
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great product!

Publié le 03/10/2018

My experience has been very good. I am not using everything the software is capable of, but what I...

My experience has been very good. I am not using everything the software is capable of, but what I do use is a huge timesaver. As my business grows, I will begin to use more of the shopVOX features.

Avantages

I looked at several systems before deciding on shopVOX. The software does a great job and will take care of my business as I grow. What I like best is the customer service. I have never waited more than a few minutes to receive help. The help is there 24 hours a day. I also like that shopVOX works great for a small business with just a couple employees and will easily handle a very large business with hundreds of people. You will never have to change systems due to expansion and growing.

Inconvénients

There is a small learning curve, but shopVOX is really great about having online help to show you how to manage the system.

Lindsay
Note globale
  • Secteur d'activité : Design graphique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Excellent Job Tracking Software

Publié le 17/03/2020

Over all the experience has been great. It's excellent when it's all inclusive in quoting to...

Over all the experience has been great. It's excellent when it's all inclusive in quoting to pricing to proofing all the way to invoicing. The tracking makes it great to make sure customers are well taken care of.

Avantages

From quoting all the way to invoicing. ShopVOX can easily be customized to fit your working environment. If there is a feature that isn't in there you can put in a ticket and request the developers to help build a solution for you.

Inconvénients

Sometimes the servers tend to bug out from time to time in the middle of the day. I'm assuming it's right when they release a new update.

Réponse de TechVOX

Thanks for the review Lindsay! We are glad you appreciate shopVOX's customizability.

Paul
Note globale
  • Secteur d'activité : Équipement et fournitures de bureau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We are a ShopVox fan!

Publié le 16/12/2018

Improved our customer and product data management , product tracking and management overview...

Improved our customer and product data management , product tracking and management overview processes 100%. Without ShopVox, our future growth would be limited. We have over 140 orders (projects) underway at one time, and manual tracking was becoming impossible. ShopVox will allow us to double out size to $4M in sales in 3 or 4 years.

Avantages

Provides end-to-end management from initial inquiries (sales leads) through product shipping, including quotes, sales orders, invoices, pricing, design, production,and shipping. Good analysis and dashboards for overview, also details on customers, design, and production processes. I have 6 of our managers (sales, design, production, finance) making inputs to ShopVox, no more sticky notes, Excel spreadsheets, etc. Integrates data bases and all processes. Very good training and implementation/configuration support, including 24 hour chat box.

Inconvénients

Pricing models, while very comprehensive (we have very over 20 complex products each with up to 40 features that have to be priced) could be more flexible. Configuring ShopVox for our rather complex dimensional and carved sign & plaque manufacturing business is time-consuming; we opted for the one-week support option, and it was well worthwhile, within 2 weeks we were using ShopVox at nearly full capability.

Donnie
Note globale
  • Secteur d'activité : Design graphique
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Customer Support and Assistance

Publié le 18/01/2023

Multiple users are using Shopvox daily and with no issues. If someone does have an issue I'm able...

Multiple users are using Shopvox daily and with no issues. If someone does have an issue I'm able to get answers quickly with minimal downtime.

Avantages

I've used several MRP/ERP softwares. Shopvox is easy and simple but very powerful. Their Customer Support and Assistance is great and very quick to reply.

Inconvénients

The Shop Scheduler and Shop Calendar. But according to Support this function will be improved and resolved in the new update.

Jeff
Note globale
  • Secteur d'activité : Design
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The RIGHT Solution

Publié le 16/08/2017

An all-in-one software for managing all aspects of our business that's easy to use for all levels...

An all-in-one software for managing all aspects of our business that's easy to use for all levels of staff.

Avantages

Prior to finding ShopVOX, we were spread across two different platforms for our sales and shop operations. ShopVOX has enabled us to eliminate both and now we can use one software to manage our workflow, track the sales activities that lead to new jobs, and also use solid costing on our quotes to ensure that we're making money with these sales.

Best features:
Multiple views and options for scheduling jobs.

Pricing templates can handle all aspects of simple to complex jobs, even for a CUSTOM sign shop.

Syncs to QuickBooks for accounting.

This is an emerging product with a great development team. If a feature you've though of isn't there, wait a few weeks! This isn't SAP or ORACLE you're dealing with here. They're nimble and responsive to client requests and needs.

Cloud based and mobile device friendly.

The PRICE! For the money, you won't find better value.

Inconvénients

As I mentioned in the "Pros" above, this is an emerging product. This leads to my only real "Cons". From time to time, as new features are rolled out, there may be mis-steps. If you are not OK with change, you may want to wait a bit before signing on. New features and modifications to old features are rolled out VERY regularly.

As they say though, "you have to break a few eggs to make an omelette".

Réponse de TechVOX

Jeff, Thanks so much for taking your time to write up this review. We greatly appreciate it. We take great pleasure in making sure you are satisfied and managing your business more effectively.

Tiffany
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Couldn't function without it

Publié le 13/12/2019

Our overall experience has been positive. We can do all of our quoting, invoicing, tract our...

Our overall experience has been positive. We can do all of our quoting, invoicing, tract our material usage and make sure our time is accounted for. We print our monthly reports from it in order to file sales tax, and we are very happy. We use it everyday and plan on using everyday in the future.

Avantages

The ease of use. Being able to build accurate products and make sure we are getting paid the correct amount for our output. The fact that we can calculate our time and not have to guess on pricing, gives our costumers the confidence that when they come to us time and time again they know they are being treated right.

Inconvénients

There are many features we need to implement more. As a newer business we haven't been able to carve out the time. But as we are using it now, I can't really give any cons. It has served us well.

Réponse de TechVOX

Thanks for the great review Tiffany. That's awesome that you are giving more accurate quotes with shopVOX! One huge reason shopVOX was created!!
Yes, there are a lot of shopVOX features that will greatly benefit your shop. For very busy shops that don't have much time to explore them, we recommend that you try a new feature every month. By the end of the year, you will have 12 more areas of your shop more organized and you will have more time!! :)

Mike
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

We have finally found a product which provides for all our custom build products and services.

Publié le 30/11/2017

Avantages

The platform is extremely flexible the way it has been setup. We have been using this type of software for many years and have always had to create "work arounds" to get as close to our desired results as possible. But whats so amazing with sV is the technical support. We have never in ten years experienced the quality and expertise of this group of people. They will sit with you and work through tough issues. Last week I had a problem the first tier tech was unable to fix after many attempts to trouble shoot. He made a quick decision to bump it to the next tier engineer and within 10 minutes my problem was program corrected. It has been such a great experience to be with a company like sV that truly understands our business model and works creatively with its clients to improve the effectiveness of the software and support service.

Inconvénients

That I have to actually think about what I put in as data............ So I came up short on the minimum words here. The reason we don't have a "least" is that this company also has set up a working resolution forum to understand any and all problems, questions specific requests for new capabilities and informs on an hourly basis any new updates to the platform. They also provide a very good business basics learning series that is well done.

Dan
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Mobile Friendly, Quickbooks Integration,

Publié le 21/04/2017

ShopVOX business software solution includes a host of features specific to screen printing...

ShopVOX business software solution includes a host of features specific to screen printing companies, embroidery, printing, and awards. We do primarily awards, but it includes apparel items size matrix, design & production variables (such as ink etc), margin-based price calculating (and several other types of pricing tools), and production tracking very similar to trello. You can print shipping labels, have customers pay from their email, quote just about how ever you want, manage customer proofs, and manage emails all from the same software. It has a great design, and can be as simple or complex as you like. I found them at a tradeshow, and I've looked at some of the most popular solutions out there, and nothing comes quite close to what ShopVOX offers. They have 24/7 support, and they are lead by an incredible leader.

Avantages

I love how easy it was to get up and running, the software is very fluid, it is PCI complient. No setup fee. The customer portal gives your clients a backend to order products they have ordered in the past. We rolled out our credit card payment email feature this month, and our accounts payable has cut in half.

Inconvénients

It's a monthly subscription, but I think we get what we pay for. I think the monthly subscription gives them a competitive edge, because they are able to pile on new features, and build incredible features... Although they don't have a free trial of the Pro version, I tried it for a month, and I'm so glad I did!

Réponse de TechVOX

We love that your accounts payable have been cut in half! That's great! Thanks for the feedback -- we are glad that it was easy to set up.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Easy to Use Software

Publié le 16/08/2018

Avantages

The software is very user friendly and offers lots of tools to help you learn and get acquainted with its features and functionality. There is always a drop down in the top corner with guides and when those don't have the answers you need their team has an great help center that is more in depth, but if you still can't solve the problem or such they have an easy chat feature and they are quick to response there or when you e-mail the team.

Inconvénients

We currently don't implement a lot of the jobs and tasks features in our daily use as we are a small office that is pretty up to date with what is currently on the go and the turnaround is so quick that sometimes we spend more time inputting the info into it than actually completing the job, so I don't have much to say about those, but I do use the search feature daily. Sometimes the search feature doesn't always help me find what I'm looking for - I would like to see users be able specify certain customers or time periods.

Also, as useful as the guides as, I dislike that they always have the little icon with a red notification at in the top right corner where your alerts and the guides are. I often see that circle and think there are alerts or chats I should be reviewing, but its actually nothing important.

Collin
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

shopVOX Review

Publié le 02/01/2020

Previously we had no idea what we were doing and had no way to manage our processes, deadlines and...

Previously we had no idea what we were doing and had no way to manage our processes, deadlines and billing. Goods were delivered without invoices, jobs was left behind due to volume and processes were missed - processes like quality control and final testing. This mainly was mainly because we had no idea what was done when and what the job queue looked like. ShopVOX's job board is a very important part of our management tools.

Avantages

Simplified workflow control. The fact that all the process are intergraded gives me complete control to manage deadlines and possible bottlenecks in the manufacturing stages. I am able to manage my customer's expectations on the rush jobs and expedited work.

Inconvénients

I'm not to be able to change the currency symbol due to international operations. This is a constant challenge. Some development in smaller areas is needed.

Réponse de TechVOX

Collin, thanks for your great review. We are so glad you are able to manage deadlines better and are seeing the benefits of the shopVOX job board.

Doug
Note globale
  • Secteur d'activité : Design graphique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

The software works well, has few issues and does what we need it to do.

Publié le 21/12/2017

The software is a great help in running our office, from pricing to workflow management. It is well...

The software is a great help in running our office, from pricing to workflow management. It is well designed and incredibly helpful.

Avantages

The flexibility of the software is incredible. I can customize it to a large degree and it allows me to take very direct control of our processes. It has more features that I have even had time to explore and I know that the more time I invest in learning it the more it will optimize our workflow, pricing, time management, etc.

Inconvénients

The complexity is great, but I feel that we are under utilizing many of the features and not using several others. The training / online resources do not adequately show how to use all of the features in my opinion and are not easy to follow. Also, without paying for advanced setup you are left with a limited capability to use the software until you overcome an incredibly steep learning curve.

It does seem that they have done more training materials / videos than were available when I first signed up and I am hopeful that as I continue to explore them I can implement the unused features in time.

Kristin
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent Software, Easy to Train New Users

Publié le 11/10/2019

ShopVOX has really helped our shop with keeping track of all of our production steps, staying on...

ShopVOX has really helped our shop with keeping track of all of our production steps, staying on top of due dates, and quickly and easily quoting and invoicing clients. I really like the flexibility of being able to create work flows that are specific to our industry. I love that we can upload art and other documents to the software so that even remote employees can access all of the information that they need. Any time we have run into an issue, the support team has been very responsive and helpful.

Avantages

I like that the software is always changing and being updated.

Inconvénients

My least favorite feature is the reports, as I wish they were more customizable.

Réponse de TechVOX

Thanks Kristin for the thoughtful review. We love that you take advantage of so many features and our support team.

Rickey
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The Most Bang For The Buck!

Publié le 03/09/2019

The over all experience with ShopVox is excellent. I love that I can reach out the them and I get a...

The over all experience with ShopVox is excellent. I love that I can reach out the them and I get a response back with an answer to the problem. I also like that when I need help with something I am not nickle and dime to death. One Price, One Solution, All In One Place.

Avantages

I love that ShopVox is always listening to the customer and adding new useful features. They are always in the background look for ways to make ShopVox BETTER!

Inconvénients

For me there was some learning curve. That is was my biggest issue. But once I changed my thought process it really all came together. I am much more productive in my day to day process.

Réponse de TechVOX

We appreciate your review Rickey. We are grateful that you see our efforts to truly listen to your suggestions and to implement new features from users' ideas. Our customers' ideas truly do matter to us and we will always be attentive to those ideas.

Ali
Note globale
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A for Awesome!

Publié le 11/04/2017

SignVOX has been one of the best finds since the digital printer! It seamlessly (and paperlessly)...

SignVOX has been one of the best finds since the digital printer! It seamlessly (and paperlessly) takes jobs from design to completion and makes quoting a breeze! Signsmith LOVES it!

Avantages

Job information is saved without backing up our servers and can go from design to completion seamlessly with minimal interaction of employees.

Inconvénients

we are still trying to utilize all that it is capable of, but right now, the only downside I have run into is that if our internet goes out, so does the VOX! Can't have everything!

Réponse de TechVOX

Thank for your review. It sure does take time to use all of the features. Sometimes trying a new one each month will help. By the end of the year, you will have incorporated many of the features and your shop will be so much more organized. :) And one more suggestion: when the internet goes out, you can use a personal iphone or android hotspot on your phone to connect to wifi until the internet returns. Thank again!

Marion
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Fantastic for smaller shops

Publié le 11/03/2020

I discovered them at a convention and was really skeptical of what they promised for such a small...

I discovered them at a convention and was really skeptical of what they promised for such a small price. They gave me a decent free trial for me to try things out and I realized it was all for real. Creating powerful customized estimates was a major bonus as well as workflows with custom fields to enter in information important to our business. It's an extremely good value. What's more, their customer service is top notch and they are always improving the software. Any time I have had an issue they have either helped me fix it or have adjusted the software to allow me to do what I need to do.

Avantages

The Estimating feature is HIGHLY customizable. I was able to program a lot of different price structures into it. Anyone with a basic understanding of programming can create extremely powerful price options

Inconvénients

It shows it's sign shop roots a little bit and can be a little finicky for cut-sheet digital shops. They are constantly improving it so this is steadily getting beter

Réponse de TechVOX

Thanks Marion for the great review of shopVOX!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Very adaptable shop software

Publié le 22/05/2019

Avantages

shopVOX cloud-based software gives you a lot of tools to manage your shop, from a variety of pricing models for products and services to production management, online proof tools, etc. All, in a very customizable platform that you can mold to your business. It also integrates with QuickBooks, which is a great feature. While I believe it started as sign shop software, it has been expanded to handle a variety of business types.

Inconvénients

The initial setup can be daunting, but they offer assistance in getting the program setup for your business. Overall, support is good, but sometimes it takes a little back-and-forth to get them to understand the issue you are having.

Réponse de TechVOX

Thanks for your review

Louise
Note globale
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Increased efficiency all round

Publié le 16/08/2017

Makes invoicing process a lot easier as all information is in one place and everyone is using the...

Makes invoicing process a lot easier as all information is in one place and everyone is using the same system.

Avantages

Invoicing process a lot easier as all the information is there, we still manually raise invoices in Sage.
Having to store less paperwork and supporting documentation.
Everyone using same software and working the same way.

Inconvénients

Same numbers being used for multiple documents can get confusing when searching.
Due dates changed on Job board do not change on sales orders.

Réponse de TechVOX

Hi Louise - wanted to say thank you for your review and your feedback.

We do have the ability to use different numbers for Sales Orders and Invoices - but that's a setting controlled by the admin of your shopVOX account.

If you guys would to enable that - just reach out to our Chat Support team. They can enable with approval from your admin.

And you're right - if you change the Job due date - it doesn't update the Sales Order. That's because there could be multiple Jobs on the Sales Order that are due at different times.

If you can explain to our team a little more on how you're using the dates - I'm sure we could figure out the best way for you to handle them.

Thanks.
-Bryant from shopVOX

Steve
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Shopvox is a great cloud-based estimating and production workflow management software package.

Publié le 17/08/2017

I am able to quote projects more quickly and accurately. I am also able to follow up on quotes,...

I am able to quote projects more quickly and accurately. I am also able to follow up on quotes, get customer information quickly. Shopvox is a great tool to keep all information on a project in one place.

Avantages

We are able to quote jobs with very accurate cost measurements. We are able to send quotes and invoices to customers very quickly. Accounts receivables are easy to manage and follow up on. Production workflow can be managed very well with this software, down to as much detail as you want.

Inconvénients

Navigating the software sometimes requires too many clicks, too many screens, in particular when quoting. Updates and changes occur to the software often without any notification.

Réponse de TechVOX

Hi Steve - thanks so much for your review.

I'd like to hear more about the too many clicks issue and specifically what we can do to help to improve the quoting feature for you.

Please shoot me an email so we can setup a time to discuss.

-Bryant from shopVOX

Sean
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Amazing Software - Timing of Updates is the Only Downside

Publié le 20/12/2019

Absolutely love shopVOX!

Everything about it is amazing.

The only downside as I stated above is...

Absolutely love shopVOX!

Everything about it is amazing.

The only downside as I stated above is that updates are made during the work day.

We use shopVOX all day, every day of the week. When updates are being made, for example, at 12:30pm on a Wednesday, we cannot properly run our business.

There are work-arounds for us, but we ideally would need updates to be made outside of business hours.

Avantages

very fast
lots of great features
super user friendly
easy to teach new people how to navigate
perfect for our type of business
great customer service

Inconvénients

updates are made during the day
when that happens, system does not function properly

Réponse de TechVOX

Thanks for the great review Sean! So awesome that you love shopVOX! We will work on the timing of updates.