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111 avis
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Opening Experience
Publié le 10/02/2020
We've really enjoyed the experience with Upper Hand's staff and software. Every interaction has...
We've really enjoyed the experience with Upper Hand's staff and software. Every interaction has been friendly, engaging, informational, professional, and super helpful. We can't compliment the staff we've worked with enough, as they have been instrumental in making us feel comfortable about our decision to use their software, as well as their services. Very happy we made this decision!
Avantages
We are loving the features and potential of the Upper Hand software! As we get our business off the ground it has been great exploring the various features, and we are excited about the customer experience we'll be able to provide thanks to the software's ease of use!
Inconvénients
Honestly, nothing at this point. We are still learning more and more as we develop our programs but for every question relating to our programs, Upper Hand has been up to the task.
Pourquoi passer à Upper Hand
Customer service, software ease of use, features we were looking for, web design, and flexibility to grow with our needs. We are very pleased with our choice - thank you!Réponse de Upper Hand
Hi Sean,
Thank you so much for the review, specifically the comments on the customer experience and positive interactions with our team!! We look forward to the future of our partnership!
- Secteur d'activité : Sports
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Review of hub
Publié le 02/01/2024
Avantages
It has gotten faster and better by the day s mouth, year!
Inconvénients
Still has too many steps for calendar view to see full view of instructors
Réponse de Upper Hand
Hi Andrew, Thanks so much for taking the time to leave a review! We are thrilled to hear that our software has continued to improve each day/ month/ year! And, we greatly appreciate your feedback on how we can continue to improve the app to best fit your business's needs.
Thank you again for your kind words and feedback, and hope you have a great day!
- CK
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Regretting Leaving MindBody
Publié le 04/02/2020
Avantages
The ability to create a unique platform specific to our business needs. Merchant fee for credit card transactions is favorable as well.
Inconvénients
At our business we are constantly booking clients. We have a mix of repeat and new customers but for the most part we know when we’re seeing clients and classes. The fact that we still cannot make recurring events possible is ridiculous. I should not have to time out of each day to book a client, whom I have had at the same time and date for over 6 months, over and over again. It’s been promised for Q1 for 2020 but that was after Q3 and Q4 of 2019 fell through so we will see.
The mobile app continues to either crash or run extremely slow regardless of cell service or WiFi connectivity. Its a coin flip whether I’ll be able to complete a purchase or book an event with out the window dropping. The desktop version is better but we’re not in front desk all day.
Functionality seems so circuitous to perform simple tasks like deleting or rescheduling events. I have to find the three vertical dots on one side of the screen then the window populates on the other side to do quick pay or reschedule. If I want to delete I have to search for the specific client rather than doing it through the calendar view where I can actually see the event I’m deleting/rescheduling in the context of my day. In order to reschedule I have click view session then find three vert dots. View event doesn’t seem to do anything.
Now imagine trying to train employees who don’t have the knowledge of this platform on how to use this.
Réponse de Upper Hand
Hi Brandon,
Thank you for your candid feedback. We are glad you have had a positive experience with our customer support teams, but are sorry to hear some of the functionality has not met your expectations. We appreciate your feedback on how we can continue to improve our product.
Thank you, and have a great day!
- Secteur d'activité : Sports
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Simple and easy to use
Publié le 01/04/2023
Avantages
Price is really inviting compared others out there.
Inconvénients
Nothing yet, started using recently and everything seem good.
Réponse de Upper Hand
Hi Thomas,
Thank you so much for taking the time to write a review! We're so glad that you find our software easy to use, and at a competitive price. We're looking forward to watching you grow, and are excited to grow alongside your business! Thanks again for the kind words, and have a great day!
- Secteur d'activité : Sports
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Upperhand - A Behind the Scenes Team to Support Your Dreams
Publié le 10/08/2022
I have known Upperhand for a while now and I used MINDBODY first but as Upperhand has grown the...
I have known Upperhand for a while now and I used MINDBODY first but as Upperhand has grown the ease of use and their ability to grow has brought tremendous strength to my organization.
Avantages
The few years I have been with Upperhand I have seen them implement three or more product changes that I have recommended. They have an amazing ability to grow and implement what real users are asking to improve.
Inconvénients
The thing I have liked least about the software is the payment after a session but that has been resolved from what I can see. You can now book and pay later.
Réponse de Upper Hand
Hi Dominic,
Thank you so much for your kind words and taking the time to write a review! We are thrilled to hear that you've had such a positive experience with the software! We're excited to hear that many our recent product updates have been impactful for your business, and that any issues have been resolved. We're looking forward to continue supporting your business as you continue to grow!
Thank you again for taking the time to leave a review, and hope you have a great day!
CK
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Upper Hand works well for us!
Publié le 10/08/2022
Overall, we have enjoyed Upper Hand, while it has some flaws it is still user friendly for the...
Overall, we have enjoyed Upper Hand, while it has some flaws it is still user friendly for the staff and easy to get to information quickly.
Avantages
Ease of use for administrator, lots of features for tracking finances and automated emails to clients. Schedule is easy to use and view as well as creating events is a breeze if you need to add something quickly.
Inconvénients
More user friendly for clients so that scheduling can be easier. Ability to provide one-time discounts on fees after they have already purchased a membership.
Réponse de Upper Hand
Hi Dan,
We appreciate you taking the time to write a review! We're thrilled to hear that you've enjoyed using Upper Hand, and that the scheduling and financial features have been beneficial for you and your staff.
We also appreciate you sharing your feedback on how we can continue to improve the software to provide a more positive, user-friendly experience for your clients. We have taken your feedback to our product team so that we can look to improve the software for your business.
Thank you again for taking the time to write a review, and hope you have a great day!
CK
- Secteur d'activité : Sports
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Buck Fastpitch Academy Review of Upper Hands Sports Software
Publié le 10/02/2020
Overall, we have been extremely happy with our customer service experience with Upper Hand. They...
Overall, we have been extremely happy with our customer service experience with Upper Hand. They are great to work with, and are always so quick to answer questions or fix software bugs. I don't know how I would have grown my business success without the Upper Hand software and their team!
Avantages
I love the camp/clinic registration feature, as it significantly helps reduce time I spend processing registrations and payments. Additionally, I love the messaging feature, as it allows me to send mass marketing e-mails and messages to our entire team of athletes, parents and coaches. Lastly, I love that I am able to access Upper Hand through the mobile app, as I am always on the go and often need to be able to schedule or process a payment when I am away from my computer.
Inconvénients
The software is sometimes not very intuitive for the client. I often have clients contact me, because they are struggling with the scheduling feature, as they are not able to easily access their lessons credits or past scheduled lessons. It would be great if they would be able to view all past and upcoming events, as well as their total number of remaining event credits on their dashboard after signing into the mobile app. And while I love the messaging feature on the app, I wish it was better visually designed and would allow you insert graphics and change font size and style. Lastly, while I was thrilled with the latest upgrade that sends out automated reminders, I was bummed that this is only offered to those who upgrade their accounts to the next level. When I first purchased the Upper Hand software, this was one of the initial features included in the membership. I would love to see this feature included for all membership types.
Réponse de Upper Hand
Hi Tina,
Thanks for taking the time to write a great review! We're happy to hear that Upper Hand helps you reduce time with admin tasks and that the messaging and mobile app have been helpful.
Have a great day!
- Secteur d'activité : Sports
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
4D Hockey
Publié le 10/08/2022
While we do like many of the features, the way we were told they would work is not happening. When...
While we do like many of the features, the way we were told they would work is not happening. When we bring issues to Support, there is mostly no fix and we are told there’s nothing that can be done to fix it OR they don’t know why it doesn’t work.
Avantages
The overall look and concept of how it’s supposed to work.
Inconvénients
Unable to refund money (not just credits). The inability to assign time frames to resources. The inability to share credits for a family. The inability to transfer credits. The banking reporting is not clear. Cannot add check numbers to the record of payment, only amounts. Inability for one-time guest check out. Inability for clients to are available times on the calendar prior to selecting how many sessions they want to purchase. Would love to have a calendar view for people to see when they browse events.
Réponse de Upper Hand
Hi Mark,
We appreciate you taking the time to write a review. We're glad to hear that overall, many of the features have been helpful for your business. We appreciate you sharing your concerns on how we can continue to improve our software for your business, so we have shared your feedback with our product team. Our support team is happy to continue helping you work through these issues to provide the best possible solutions for your use cases.
Again, thank you for taking the time to provide your feedback, and hope you have a nice day.
CK
- Secteur d'activité : Articles de sport
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Try before you buy!
Publié le 24/08/2022
Avantages
The modern look of Upper Hand is definitely appealing. Compared to other systems, Upper Hand has the flash of excellence from the outward appearance.
Inconvénients
Once purchased, navigating and setup becomes very challenging. I would recommend end to end testing as the customer to navigate through the workflow. We recieve constant feedback from customers that the online process is confusing to navigate. There is some potential with this platform, but that depends on how quickly enhancements are rolled out. Our use case is batting tunnel rentals only, and so far it does not align with an ease of use solution without some heavy lifting.
Réponse de Upper Hand
Hi Bill,
Thank you for taking the time to write a review. We're sorry to hear that you've experienced some challenges getting set up with the software. Our team has reached out to connect on these issues and improve your experience.
- CK
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Upper Hand in Baseball/Softball Facility!
Publié le 19/08/2022
Avantages
The calendar and scheduling are most useful, along with the membership and contact functionality!
Inconvénients
Some of the areas don’t tailor exactly to the baseball/softball sport specific or multiple team/organization layout.
Réponse de Upper Hand
Hi Austin,
Thank you so much for taking the time to write a review! We're excited to hear that the calendar and scheduling have been beneficial for your business, and that the memberships and contact capabilities have had a positive impact on your business!
We also appreciate your feedback on how we can continue to improve our product for your business use case.
Thank you again for the review, and hope you have a nice day!
CK
- Secteur d'activité : Articles de sport
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Highly Recommend
Publié le 18/08/2022
I've been with Upperhand since 2017 , couldn't run my biz without it , ive tried! Well worth...
I've been with Upperhand since 2017 , couldn't run my biz without it , ive tried! Well worth every penny.
I love the improvements that the make and they listen to what we as customers want. I recommend Upperhand to all my colleagues.
Avantages
This takes a bit to get use to but when you implement all the options it makes biz life easy! Way too many good things to list. This software takes care of all my biz needs, Calendar , Scheduling, income , memberships , camps, point of sale ,email lists just to name a few.
Inconvénients
A few things in the calendar are a tad buggy but Ive learned how to get around them.
Réponse de Upper Hand
Hi John,
Thank you so much for the kind words, and for taking the time to leave a review! We love to hear that the platform has been such an important part of your business! We're glad to hear that many of our recent improvements have been impactful for your business.
Thank you so much for recommending our product to your colleagues, and for your product feedback on how we can continue to improve the software.
We look forward to continuing to watch your business grow!
Hope you have a great day!
CK
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Membership Issues
Publié le 11/08/2022
Scheduling
Scheduling
Avantages
I like that we can use it to book and pay for lessons
Inconvénients
The membership that are supposed to be helpful for auto renewal are sometimes more trouble than what they are worth. Either we need that fixed or we need to do away with the memberships.
Réponse de Upper Hand
Hi Janie,
Thank you for taking the time to provide feedback on the software. We're glad to see the growth your business has experienced since implementing Upper Hand, but are sorry to hear that recently, you've been running into some membership-related issues. Your account manager and the Upper Hand support team have been in touch to help you solve this problem. While we get things sorted out, we're happy to hear that our lessons scheduling and payments capabilities have helped you grow your business.
Hope you have a nice day!
CK
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Upper hand review
Publié le 11/08/2022
It’s been a good experience overall having a scheduling software. Whether I continue with Upper...
It’s been a good experience overall having a scheduling software. Whether I continue with Upper Hand has a lot to do with them continuing to develop the software.
Avantages
Scheduling, pricing, and customer service
Inconvénients
Some of my customers have trouble figuring it out. It doesn’t seem really easy to use for all.
Alternatives envisagées
MindbodyPourquoi passer à Upper Hand
PriceRéponse de Upper Hand
Hi David,
We really appreciate you taking the time to write a review. We're glad to hear that the scheduling features have been impactful for your business, and that our customer success teams have been of help. We're sorry to hear that some of your customers have had a challenging time navigating through the software. We have taken your feedback to our product team, so that we can continue to develop the software to better serve your business and clients.
Thank you again, and have a great day!
CK
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Middle of the Road Scheduling Software
Publié le 31/01/2020
Very average. We have sought out other routes to take solely because it was not receipted well with...
Very average. We have sought out other routes to take solely because it was not receipted well with our clients and not sufficing our day to day needs as a business.
Avantages
There are certain features that many other scheduling software systems do not encompass. For example, private links to be sent to certain individuals.
Inconvénients
The adaptability to cater to the business needs. This is a huge issue we are having. Many times I am told "I will let our engineers know of this" meaning this is something we cannot change and we have to deal with it. Also the system is not very user friendly for our clients. We have had many struggles with client interaction. Lastly, many glitches occur making use very hard at times.
Réponse de Upper Hand
Hi Samantha,
Thank you for your review and feedback. We are glad that there are certain features that are beneficial to your business, but are sorry to hear that the functionality could be boosted for your use cases. We are constantly working toward bettering our product for our clients, so we appreciate your feedback on how we can continue to improve.
Thank you, and have a great day!
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Terrible customer service
Publié le 29/06/2019
Overall experience has been not good. The concept is great and there are some good things that it...
Overall experience has been not good. The concept is great and there are some good things that it does but overall it runs bad. The program is very glitchy and there are alot of bugs. The app also runs horribly. It is not user friendly and can be confusing for clients to sign up and book lessons. The worst part about this companies product is their customer service. It’s takes forever for them to respond and their is not 24hr support. They are based on east coast and my Academy is on west coast. I’ve had major issue come up about their system and I have nobody that can help me. They are also non existent on the weekends. Very very frustrating!
Avantages
I can have all the profiles of my clients and I loved the idea of the mobile app
Inconvénients
How the software runs and their customer service
Réponse de Upper Hand
Hi Brian,
Thanks for your review, and I'm sorry to hear you feel we've fallen short on our service. We do our best to support customers in all time zones, however, our support is not 24/7, nor do we promote that. We are happy to set up scheduled calls with customers outside of normal support hours and do so frequently. If there is anything else we can do to improve your experience with Upper Hand, please let us know so we can address them as soon as possible. -TW
- Secteur d'activité : Sports
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Not user friendly and customer service is not available
Publié le 10/08/2022
Not good. We are considering another platform that doesn't give us issues and our customer issues.
Not good. We are considering another platform that doesn't give us issues and our customer issues.
Avantages
Honestly, not much as it isn't user friendly.
Inconvénients
We get emails DAILY about things not working. Simple things like memberships and credits prove to be difficult. The wording is not every day language so it is hard to implement things without reaching out to customer service. Every time I try to do a live chat no one is ever available.
Réponse de Upper Hand
Hi Lindsay,
Thank you for taking the time to provide feedback on Upper Hand software. We're so sorry to hear that you've been experiencing these issues, and that you find the software challenging to use. We have passed along your concerns, and your account manager will be in touch to help you work through these issues.
Hope you have a great day.
CK
- Secteur d'activité : Articles de sport
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
UpperHand has Been Fantastic!
Publié le 06/11/2020
Top-notch customer service and professionalism.
Top-notch customer service and professionalism.
Avantages
UpperHand sports has been fantastic for my business! They listen to their consumers and are constantly striving to make improvements. I have even been on a phone call with [SENSITIVE CONTENT HIDDEN], who is their [SENSITIVE CONTENT HIDDEN]. They have grown in their functionality each year I have used them and my clients like using it as well.
Inconvénients
Every time I do not like something and I make a suggestion they work as fast as they can to make software updates.
Réponse de Upper Hand
Hi Patrick!
Thank you so much for your glowing review! We're thrilled to hear you've had such a positive experience with our team and software. It's been a pleasure working with you over the years.
Thank you again and have a great day!
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Good Sports Facility Management Software
Publié le 10/08/2022
Avantages
This software has a lot of features and it is constantly being updated with new features. You can create memberships, individual events, recurring events, camps, cage rentals, etc.
Inconvénients
It can be confusing to use this software at first. There is definitely a learning curve and sometimes elements of this platform will seem duplicative.
Réponse de Upper Hand
Hi Edward,
Thank you so much for taking the time to leave a review! We're glad to hear that our software features can help you manage all of the different events and rentals at your facility. We're excited that our new features have continued to be impactful for your business.
We also appreciate you sharing your feedback on how we can continue to improve our platform to better serve your business and help you get more comfortable with the software.
Thank you again for the review, and have a great day!
CK
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Lack of customization
Publié le 30/01/2020
Unfortunately we were "sold" on a product that could meet our clearly defined use cases and...
Unfortunately we were "sold" on a product that could meet our clearly defined use cases and expectations. This was not true. Subsequently, our sales and account managers were moved off of our account and we transitioned multiple times. It was clear that there was no one from upper hand that was willing or wanting to make it right and subsequently we continued to pay for a service that we simply could not use! We are on record through multiple conversations over our relationships stating our dissatisfaction and subsequent inability to use this product. We asked for a refund and were denied. Truly a horrific experience for my business.
Avantages
The premise that I could manage events for my business
Inconvénients
The complete lack of customization and available software and/or plugins (parent/child accounts, financial and administrative dashboards)
Réponse de Upper Hand
Hi Eric,
Thank you for your candid feedback. We are sorry to hear that some of our features and customization options could be improved. We are always looking for ways to better serve our customers, so we appreciate your feedback.
Thank you, and have a great day!
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Their support is 2nd to none!
Publié le 31/10/2016
When I was in the process of considering software programs to power our indoor facility's lesson...
When I was in the process of considering software programs to power our indoor facility's lesson scheduling I reviewed three different companies. After considering the functionality and going through the original online meeting with the personnel from upper hand it was quite clear to me which would best serve my needs. At the time, I didn't even know how good their support network was but having called upon that several times I can attest that it would have been the number one reason for choosing upper hand.
Avantages
Their customer support is beyond what you can expect. I reached out to Mike service representative on a Sunday evening recently and she helped me work through an issue that enabled me to find The names of kids on teams in a hitting league. I cannot believe she answered my question on a Sunday evening !!!
Inconvénients
It can be a little bit cumbersome for the first time user but once the customers become accustomed to the software and the app, then the problem goes away.
Réponse de Upper Hand
Thanks for the review Chris!
- Secteur d'activité : Sports
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Great
Publié le 21/01/2020
Scheduling is very easy to use in this software
Scheduling is very easy to use in this software
Avantages
The software has improved tremendously, and is a great tool for a baseball & softball training facility. The software is easy to use, and very user friendly.
Inconvénients
The software needs to be tied to gift cards and the cash drawer. This is very important.
Need better reports too. Inventory management - making inventory adjustments - needs to be easier.
Réponse de Upper Hand
Hi Brad,
Thank you so much for your review. We are so glad you have seen improvements in our product over the past few years, and we appreciate your feedback on how we can continue to meet and exceed the needs of your business!
Have a great day!
- Logiciel utilisé tous les mois pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Was sold as alternative to Mindbody, far from the truth.
Publié le 23/02/2018
Avantages
Support service was very good. One of the customer rep helped with sorting things out and was fairly available. From a sales standpoint, they make sure you feel comfortable and are persistent with you.
Inconvénients
This software was sold with many promises that just didn't deliver. Having to pay the annual cost up front should have been a warning sign. We were sold on the concept this was a cheaper/better alternative to Mindbody. We were also sold on the fact we could get rid of our Shopify store. Once we paid, we soon learned the membership feature was still months from completion. We then discovered that replacing Shopify wasn't close to an option. I would have canceled at this point but they had our payment for the year. The disappointing part was we showed them our website, Mindbody site, and all the programs we offered and were told repeatedly Upper Hand could do nearly everything we needed ( or would soon). The membership features poor reports, the app was confusing to customers and was very limited in what we wanted to feature. We ended up using the events feature quite well, but then discovered the only way to provide refunds to send the customers emails to Upper Hand and they would issue refunds. Rather inefficient. It's a shame because they are based right here in Indy and we hoped to support local business. After complaining and asking for some sort of refund, I was told they would only refund the first two months on the year but couldn't refund the last few months of the previous year because "the books were closed". No offer to refund any of our annual payment. It's a shame but at the end of the day, I see we are not alone.
Réponse de Upper Hand
Hi Jim,
We are terribly sorry that you had a poor experience using Upper Hand. I know that upper management has been talking with you to make sure that this all gets resolved amicably.
If you could follow up with them, they will make sure that these issues are quickly resolved.
Thanks!
Upper Hand Team
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Enjoyable experience!
Publié le 21/01/2020
From sales, to implementation, to support overall, the experience has been pleasant.
From sales, to implementation, to support overall, the experience has been pleasant.
Avantages
Accommodating, intuitive, artificial intelligence, customer centric
Inconvénients
No timeline given on expressed changes or upgrades to improve customer or user experience
Réponse de Upper Hand
Hi Andy,
Thanks so much for taking the time to write this review. We're thrilled to hear that you appreciate the product and have had a pleasant experience!
Is there a specific feature you have not received a timeline on? If so, please let us know at support@getupperhand.com so we can assist!
Thank you again and have a great day!
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Not the best
Publié le 09/11/2020
Decent until the last few months where they really struggled to make edits properly.
Decent until the last few months where they really struggled to make edits properly.
Avantages
Not much, had poor experiences with the software.
Inconvénients
The software was confusing at times and not the most user friendly. The team was not always helpful and timely when making edits either.
Réponse de Upper Hand
Hi Jayson,
We are so sorry that you have had a frustrating experience with Upper Hand. We apologize, and we'll strive to do better. We appreciate your business, and please reach out if there are any outstanding issues.
Thank you for your candid feedback, and have a nice day.
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Out customers love it!
Publié le 11/02/2020
It's a critical tool that we rely on daily.
It's a critical tool that we rely on daily.
Avantages
The user experience is top notch. It's a breeze for our customers to schedule their own lessons and camp attendance.
Inconvénients
Would love for more features and reporting to be rolled out faster.
Réponse de Upper Hand
Hi John,
Thanks for the kind words and great review! We're thrilled to hear about the user experience and how easy it is for your customers - that's our main goal.
Have a great day!