Avis clients sur Membee

Membee has helped us grow our membership by 25% so far, even with increasing our yearly dues. It took a while to get everyone on board with moving to Membee, but all the while everyone was very helpful, and I'd like to thank [SENSITIVE CONTENT] for all of phone calls and meetings to answer questions, and give advise on what other non-profit organization clients were doing to move the process a long.

From my initial contact, the demonstration, registration, activation, transitioning from our previous software and "Going Live" was a completely painless and amazing process. I have experienced more frustration with the use and installation of simple pieces of software for graphics or office programs than I have had with the implementation of the entire Membee software. The level of support I have received was above and beyond my expectations.

Membee is not mobile-friendly, which is a real pain. Forgetting how nice it would be to have a mobile app, it's next to impossible to use on a mobile browser. Searching in convoluted. Setting up events takes too much time... there are just too many options to navigate - which should be a good thing - but the user-friendliness, or lack thereof, more than takes away from the experience. Customer support was... ok. IF your issues occur during Membee's office hours, you'll be able to reach them by live chat or phone. This was nice, but then you may need to take way more time than should be necessary to explain your issue, then re-explain it when they answer something you didn't ask. In the end, they do get things resolved. It's just a bit of a pain to get done. Sorry, but I can't recommend this software at this time.

We implemented Membee for our Pickleball Club in July, 2019. Although it hasn't always been smooth sailing Membee has always been helpful in resolving any issues we've encountered. We are just finalizing our first year end and our membership renewals are the highest they have ever been. Thank you.

Annual invoicing, done automatically by Membee (via email or letter mail) has increased membership retention by over 50%, allowing our organization to double its membership in two years.

Automation of previously manual processes (reporting, invoicing, etc.) has allowed our organization to grow substantially without needing additional staff.

Membee has made it so much easier to manage our members information. New memberships and renewals are much more efficient and collecting dues is a lot easier thanks to Membee.

Organized database of member information, current and up-to-date processes that alleviate staff time, easy use for our members to update and maintain their own information.

As a new organization we could quickly get up and running with accuracy. Also, with our skinny budget, it was very helpful.

Can sign up for membership right on the site

Membee has been an amazing resource for our association. In addition to the many member management tools and options they offer, one thing that truly stands out is their incredible program support. They have made it super simple, where all a user needs to do for assistance is to go to the Help section, type in their questions/topic, and instantly step-by-step instructions will be provided ... there is usually an instructional video included as well. And if the user still requires assistance, live-chat and quick-response support from a team of very knowledgeable and friendly representatives from Membee is also available.

We're a smaller organization that has limited resources, both in terms of manpower and finances. Implementing Membee has allowed us to free up more time to spend on the tasks that bring value to our members, as well as improving our receivables and collections dramatically. Rather than spending time chasing overdue payments, we find that the majority of our members are now paying on average 30 days sooner than they were before we automated our invoicing process. Integration with WordPress and Constant Contact means that we only need to manage 1 database, and our online directory and mailing lists are always up to date.

The program and customer service is incredible. Any time I have a question, which I often do, because our business always seems to come up with crazy ideas, ie Unique Billing Options, Membee ALWAYS help me achieve our goal with the best business practice. They are extremely helpful and the program makes my job easy.

We've been live with Membee for 5 months and have had a fairly seamless experience! The implementation process was great and everyone we've worked with has been very diligent and helpful.

“The team at Membee is very supportive, experiences and proficient. They try their best to accommodate your unique request. Sometimes it might take time, however their effort is always to help you out. I personally find the chat feature extremely helpful as one can get in touch with an expert every day and find a solution to the problem almost instantly.”

We have been Membee users since the beginning - the membee team is very responsive to our needs and implement improvements on a consistent basis based on feedback from users. Membee attends an annual user group in Ontario to do additional training and to listen to user feedback. This database is an invaluable tool for our organization

I have been using Membee since I started at my Chamber 8 months ago. I use it every day for tasks, events and to run financial reports. Having no prior knowledge of this system and no training of it when I started this job, I was able to log in and use the tutorials right away. I felt confident using the system after watching each tutorial just one time.

Overall my experience was great. The program got the job done and kept all the contacts in their respected places.