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Kangaroo

4,8 (167)
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Plateforme de fidélisation des clients, engagement et marketing
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Note globale

4,8 /5
(167)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,6/5
Simplicité d'utilisation
4,6/5
Support client
4,9/5
99%
des utilisateurs recommandent cette application
En savoir plus sur Kangaroo
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Le plus utile Le plus récent

167 avis

Vanessa
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Super service profesional

Publié le 29/09/2024

Super service profesional, facilité de parler avec un conseiller et d'avoir des réponses à tous mes...

Super service profesional, facilité de parler avec un conseiller et d'avoir des réponses à tous mes doutes

Avantages

Conseils de professionnels pour améliorer le système de fidélité

Inconvénients

J'aimerais disposer d'un système dans lequel c'est simple pour les clients de mon entreprise.

Emilie
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Kangaroo always higher

Publié le 22/10/2024

Belle expérience, rien à dire contre! Une équipe présente, rapide et une interface complète sans...

Belle expérience, rien à dire contre! Une équipe présente, rapide et une interface complète sans être compliqué!

Avantages

L'accompagnement, l'interface est simple à comprendre et utilisée. Une belle plateforme qui facilite le marketing et la communication entre les logiciels mais aussi avec les clients.

Inconvénients

Interface seulement en anglais mais c'est vraiment pas si grave que ça! Fallait bien trouver un Cons!

Jean Nicholas
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Review Kangoroo

Publié le 07/11/2024

L'expérience est incroyable, je suis en formation avec [caché sensible contenu] et elle est une...

L'expérience est incroyable, je suis en formation avec [caché sensible contenu] et elle est une incroyable formatrice. Toujours aussi simple, à l'écoute de nos besoins et aussi toujours disponible lorsque j'ai des questions! C'est un plaisir de travailler avec elle!

Avantages

L'application en général, très «user friendly»

Inconvénients

Rien! La plateforme est bien adapté au besoin de tous! J'adore la plateoforme

Bartholomew
Bartholomew
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Kangaroo

Publié le 20/07/2023

Good

Good

Avantages

I am in and it's been a great experience so far.

Inconvénients

complaints to the company was the layout on the administrator's website.

Stephanie
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Kangaroo Experience has been excellent

Publié le 26/09/2024

Overall its been great, its very easy to reach out and get technical help from their support team,...

Overall its been great, its very easy to reach out and get technical help from their support team, and the live chat feature is also very helpful for resolving quick queries

Avantages

I liked the easiness of use and great customer service

Inconvénients

I think it needs more integrations like with Hubspot and a bit more personalization on the signup forms like dropdowns

Alternatives envisagées 

Buyapowa, Smile.io et Referral Factory

Pourquoi passer à Kangaroo

White label app, API and it was more cutomizable
Rami
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Bialik Cafeteria Kangaroo review

Publié le 29/08/2023

Good App. Great support. For my needs it's good.

Good App. Great support. For my needs it's good.

Avantages

The ease of customer's depositing funds to their account.

Inconvénients

The length of time it takes to process a sale.

David
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best Loyalty Program hands down!

Publié le 16/10/2024

I really like Kangaroo mainly for the stability and continued improvements that has outlive so many...

I really like Kangaroo mainly for the stability and continued improvements that has outlive so many of my other software tools. I like it that I can rely on Kangaroo instead of having to changes vendors like my other software tools.

Avantages

Kangaroo has been a steady program for my business since I first joined them years ago. I have since gone through multiple other software for my POS and Inventory management needs and Kangaroo has been able to adapt and scale with my changes through these years and has actually improved as we upgraded our other software. We continue to adapt to the ecommerce channel and I am confident that Kangaroo will be there with us through our future changes.

Inconvénients

There's really no cons since every issue that we've had has been addressed by their support team and they always find a solution even if it isn't always the exact solution.

Matt
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Kangaroo User - 2 mo.

Publié le 15/08/2024

Positive. There are things we still need to learn, but as we go along the support staff has been...

Positive. There are things we still need to learn, but as we go along the support staff has been very helpful.

Avantages

Kangaroo has a lot of features - some of which as new customers we are still scratching the surface on. The customer support as we began implementing the product has been great, especially with [sensitive content hidden].

Inconvénients

It is expensive. However if the product delivers what we need, it will be worth it.

Sara
Note globale
  • Secteur d'activité : Tabac
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Akikis cigars review

Publié le 16/08/2024

Highly recommended. The platform is greatt

Highly recommended. The platform is greatt

Avantages

Great customer support [sensitive content hidden] and follow up!! Also the platform is very user friendly

Inconvénients

I would have a little bit more flexibility in customizing some options to our branding.

Dean
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Need a loyalty program for Lightspeed Retail and Ecom? This is the best we found.

Publié le 09/08/2024

Excellent. One of the few standout companies we have dealt with in recent times.

Excellent. One of the few standout companies we have dealt with in recent times.

Avantages

Fast, efficient setup, questions answered promptly, support issues taken care of without having to contact multiple times.

Inconvénients

I wish it was more affordable, but as the saying goes, you get what you pay for.

Alternatives envisagées 

Lightspeed Retail

Pourquoi choisir Kangaroo 

We evaluated a few options before making a decision. Kangaroo offered the most robust system we could find, but was not overwhelming for a person who was not familiar with setting up a loyalty program.

Logiciel antérieur 

Lightspeed Retail

Pourquoi passer à Kangaroo

More robust and offered the features we needed.
James
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Kangaroo Rewards

Publié le 07/08/2024

So far so good, products are working well and we are looking to expand are use of kangaroo.

So far so good, products are working well and we are looking to expand are use of kangaroo.

Avantages

Ease and professionalism of support received from [sensitive content hidden].

Always available and helpful.

Inconvénients

None as yet. Haven't had any negative experiences

Alternatives envisagées 

Bookwhen

Pourquoi choisir Kangaroo 

More modern, more automated. Better marketing.

Logiciel antérieur 

ClassPass

Pourquoi passer à Kangaroo

Didn't really find anything else that hit our unique needs.
Lisa
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Client Support - and it is Needed!

Publié le 28/06/2024

I have had great experience with the customer support on Kangaroo. Without them, I would not be...

I have had great experience with the customer support on Kangaroo. Without them, I would not be able to get value from the product. After working directly with customer support, I have been able to see a clear ROI from using Kangaroo.

Avantages

The capabilities and features are very extensive

Inconvénients

The usability is quite low. It's hard to set up most of the features without help and explanation of how things work together.

Kait
Note globale
  • Secteur d'activité : Médecine douce
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Thanks [sensitive content hidden]!

Publié le 15/04/2024

Avantages

Having a rep, [sensitive content hidden], be available whenever we need him has been a huge help. He quickly responds to emails and is able to schedule video meetings to help us navigate our account.

Inconvénients

The way it discounts transactions on Lightspeed. It applies discounts as a payment which makes it difficult for us to provide in store promotions and limit the discounts being applied to one transaction.

Anthony
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A good value

Publié le 17/07/2024

Excellent, kangaroo has really made an impact

Excellent, kangaroo has really made an impact

Avantages

The customer support is second to none. Really on top of it.

Inconvénients

I would like to see more a more dynamic integration with m POS and website. I want to have a real “live” customer base where both kangaroo and POS work two ways

seyedpayam
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Exceptional Customer Support and Rewarding Loyalty Program

Publié le 01/02/2024

What impresses me the most is the speed and efficiency of their customer service. Issues are...

What impresses me the most is the speed and efficiency of their customer service. Issues are resolved quickly, and the staff goes above and beyond to ensure customer needs are met. Kangaroo Rewards has set a new standard for loyalty programs and customer service, making it a valuable asset for businesses looking to elevate their customer engagement strategy.

Avantages

My experience with Kangaroo Rewards has been outstanding, particularly due to their exceptional customer support and innovative rewards program system. From the very beginning, the support team, especially a representative named Nadim, provided prompt and helpful service that exceeded my expectations. Their commitment to customer satisfaction is truly remarkable, demonstrating a clear dedication to 100% customer retention.

Inconvénients

The rewards program system itself is intuitive, user-friendly, and highly effective in fostering customer loyalty. It offers personalized incentives that enhance the overall customer experience, making it not just a tool for transactions but a platform for meaningful engagement. The ease of earning and redeeming rewards adds significant value, setting Kangaroo Rewards apart in the market.

Logan
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A Pleasant and Seamless Experience with Kangaroo Rewards and Team

Publié le 30/01/2024

Overall our experience with Kangaroo was very positive. There were multiple trainings and guidance...

Overall our experience with Kangaroo was very positive. There were multiple trainings and guidance along the way that made us more than prepared for our loyalty program launch. We were left with a ton of resources that support our team. We know it has been a successful integration based on the positive feedback from our customers and the minimal troubleshooting post-launch.

Avantages

Not only was it the functionality of Kangaroo that made this relationship a success, but also their amazing customer service. We worked with Janice and she was incredibly helpful, available, and knowledgable at all times. Live Chat and the entire customer service team made this integration seamless for us.

Inconvénients

Not much to say about things we liked the least. The only issues we ran into were design customization as it relates to branding. Definitely room for improvement but not a deal breaker.

Steve
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Loyalty App and Exceptional Service!

Publié le 07/07/2024

Overall we are extremely happy with the app and service, from on-boarding to technical support -...

Overall we are extremely happy with the app and service, from on-boarding to technical support - the service has been terrific.

Avantages

We're continually impressed by Kangaroo's exceptional customer service. Every interaction with their support team has been not only helpful but also incredibly friendly and responsive. Any issue we have they're on top of it immediately and have a quick resolution. Their app is robust and we can tailor it to our specific needs.

Inconvénients

No cons so far, the app performs well and support is excellent.

Rawad
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

HUGO BOSS & ANOTHER Review

Publié le 10/11/2023

In summary, our experience with the loyalty program has been positive overall. It enhances customer...

In summary, our experience with the loyalty program has been positive overall. It enhances customer loyalty through appealing rewards and personalized offers, contributing to increased engagement. However, the absence of a cashback promotion in the program has necessitated an external solution, leading to occasional customer confusion. Nonetheless, the program's commitment to long-term value and transparent communication remains valuable to our business.

Avantages

I'm delighted to provide my feedback on your loyalty program. Our customers love the rewards, personalized offers, and tiered benefits, which boost their loyalty. Early access to promotions and straightforward redemption enhance their experience. Clear points tracking, exclusive events, and surprise rewards add excitement. Your program's commitment to long-term value and timely communication is commendable, enriching our customer experience. Thanks for this partnership.

Inconvénients

A significant downside of the loyalty program is that it lacks a cashback promotion feature, which has been crucial for our business. As a result, we've had to resort to an external product to provide our customers with cashback benefits, potentially leading to confusion and dissatisfaction among our customer base, as they expect such incentives directly through the loyalty program.

Elham
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great platform for loyalty program

Publié le 23/05/2024

great experience especially if you want to implement a loyalty program.

great experience especially if you want to implement a loyalty program.

Avantages

the support team is great and directly help you to understand your needs.

Inconvénients

There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate. I would like to have more detailed reports for customers and their history (transactions, products...)

Lea
Note globale
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Exceptional Support and Service

Publié le 21/11/2024

My overall experience has been excellent. The program itself is easy to use, and the support team...

My overall experience has been excellent. The program itself is easy to use, and the support team goes above and beyond to make sure everything runs smoothly. It’s clear they care about their customers, which makes a huge difference. Highly recommended!

Avantages

The best part about Kangaroo Rewards is the incredible support they provide. [sensitive content hidden], in particular, is amazing, he’s always there to help, no matter the time. Even on a Saturday, when it was his day off, he made sure we got the assistance we needed. The entire team is very responsive and reliable, which makes using the program a pleasure.

Inconvénients

Honestly, there’s nothing major to complain about. If I had to nitpick, it would be that sometimes there’s a small learning curve when getting started, but their team is always there to guide you through it.

Mehrad
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great Loyalty System

Publié le 23/07/2024

Avantages

Great Loyalty System. Missing a lot of advanced options but still more advanced that most other competitors

Inconvénients

High Cost of SMS. Missing Advanced options such as sending text message to cx after X mins of purchase or a user friendly member platform

Alternatives envisagées 

Annex Cloud Loyalty Experience Platform
Francisco
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best loyalty program out there

Publié le 17/01/2024

Avantages

Versatility, simplicity, customer service. Everything we need from a loyalty program

Inconvénients

We are not able to merge accounts ourselves

Adam
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Easy to set up, fantastic customer service!

Publié le 30/07/2024

Overall a very good experience so far with Kangaroo! I'm confident we will have good customer...

Overall a very good experience so far with Kangaroo! I'm confident we will have good customer service going forward with any issues that may arise, or changes that we make. Would recommend.

Avantages

Fantastic customer service from [sensitive content hidden] from initially setting up our rewards scheme through to answering any questions and dealing with any issues we had very quickly. It's easy for us to manage and also simple for our customers to use.

Inconvénients

The cross over between the new dashboard and the old portal can be frustrating to use at times. Some functions and information can only be performed/displayed on one, but not the other. Often find it freezing having to log back in. However I'm sure this will be ironed out.

Salma
Note globale
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Empowering my small business marketing journey with a supportive professional team

Publié le 13/09/2024

My experience was incredibly positive. The entire team was cooperative and understanding. Thanks to...

My experience was incredibly positive. The entire team was cooperative and understanding. Thanks to their professionalism and empathy, the experience was smooth and reassuring.

Avantages

I would like to express my sincere gratitude to [sensitive content hidden], and the entire team for their unwavering support and professionalism. They not only identified the strengths of my startup business and were always willing to assist me in areas where I needed improvement throughout the program installation . Their guidance was clear, and their commitment to supporting me was evident, as they followed up with me consistently throughout the entire process.

Inconvénients

There is currently no B2B loyalty program in place, despite it being a key focus for my small business.

Joelle
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great user experience

Publié le 12/07/2024

Avantages

Back end is user friendly, CSR team leader is very responsive

Inconvénients

There is nothing that i dont like about Kangaroo