Avis clients sur vFairs

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578 avis

- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Top Notch Virtual Conference Creators
Publié le 02/01/2024
I had a great experience with their team and [sensitive content hidden], my assigned project...
I had a great experience with their team and [sensitive content hidden], my assigned project manager was excellent! She was very patient and took the time to explain everything.
Avantages
Vfairs created a beautiful and easy to use platform for our virtual fundraising event. I am pleased with their entire team!
Inconvénients
I can't think of anything that I didn't like about VFairs. They were professional, kind, courteous, on-time and created exactly what we needed. They were able to take what was in my head and put it into a lovely platform and virtual conference center.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best Event Management Solution
Publié le 13/03/2024
Avantages
vFairs offered a customized package to fit our unique needs. The staff have been incredibly supportive and easy to work with throughout the entire process. They always listen to our needs and work to come up with great solutions for all of our events. My customer success manager, [sensitive content hidden], has always been responsive, helpful, and ensures everything is going well. My project manager, [sensitive content hidden], is always incredibly prompt in handling my requests and makes sure that all of our needs are met.
Inconvénients
I cannot really say that there is anything I don't like.
Pourquoi choisir vFairs
vFairs was less expensive and a much better platform making it a considerably better value for the money.Logiciel antérieur
Cvent Event ManagementPourquoi passer à vFairs
vFairs seemed like the most powerful and capable platform. The customer service was also better.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Avoid vFairs
Publié le 05/08/2020
After spending weeks preparing for a live 8 AM launch, the platform was not ready on the day of the...
After spending weeks preparing for a live 8 AM launch, the platform was not ready on the day of the event. Presenters couldn't get into booths, attendees couldn't get into sessions, the majority of our attendees left.
As things were breaking at 8 AM, our dedicated support person left us, leaving us to re-explain our situation mutiple times.
Nobody ever explained what went wrong with the event, leaving our event team with no answers for the attendees. 3 weeks later, still no explanation.
We signed up and paid for multiple functionalities that never got set up, including chat rooms accessible from the booths, a leaderboard. There's no process to ensure that you get what you paid for.
The lesson I learned from this experience: Expect to be abandoned on the day of the event. We would have been better off with a platform that worked. vFairs is still overwhelmed and struggles to deliver on what it promises.
Avantages
The sales and service promises made before the event sounded very convincing. The team acted as if they knew how to support a live event.
The parts of the platform that we could access ourselves worked, but only a small portion of the platform was available to us.
Inconvénients
It took 6 weeks to sign a contract with vFairs.
Every part of the platform out of our direct control broke on the day of the event. Sessions did not start on time, wrong versions of session videos were played, users were unable to access chat rooms, exhibitor booths weren't working.
We had complaints about the day-of-event help desk support from attendees in email, on social media, and within the event chat itself.
Project management was poor: multiple contracted features were only set up after the end of the live event or not at all.
Training is poor; the vendor used other events currently in production to show us functionality and did not have materials that we could share with exhibitors and attendees.
Response time is poor: we've spent almost two weeks waiting for a response to our current issues with no answers to missing features and functions.
Réponse de vFairs
We are extremely sorry to hear about your poor experience. We set very high standards for ourselves when it comes to customer support and we will investigate this matter with high priority. Our Senior Management team would like to get in touch with you to see where things went wrong and how we can better serve you in future.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The vFairs team is amazing, and the platform is a lot of fun!
Publié le 28/10/2024
It was fantastic, and our event went off without a hitch! The platform has the ability to do email...
It was fantastic, and our event went off without a hitch! The platform has the ability to do email sends, surveys, and more, which saved my marketing team from having to do those themselves. Our whole team, and even our customer speakers raved about the support from the vfairs team, and how well the event ran.
Avantages
The support provided by the vFairs project team was phenomenal. They were incredibly responsive and very helpful with setting up our event. The day of, they were with us every step of the way, including in the sessions.
Inconvénients
Some things were really only configurable on the back end, but because their team was so capable, they were able to get whatever we needed done.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Gold standard customer service
Publié le 10/08/2023
Overall, we have had a very positive experience with vFairs. Our Project Manager took so many...
Overall, we have had a very positive experience with vFairs. Our Project Manager took so many things off our plates that we would have had to handle directly ourselves with other apps, that it ended up creating a huge improvement in our work quality of life!
Avantages
We have been extremely impressed with the customer support from vFairs. [sensitive content hidden]
, our Project Manager, has been an outstanding support. She frequently astonishes us with the speed with which she responds to our requests.We previously used Pathable as our mobile app, prior to its being sunsetted by Community Brands. We loved it, and it was heartbreaking when they shut it down. But our heartbreak has been tempered because while vFairs isn't perfect, it's an outstanding app that has a very user-friendly back-end that makes updating the app a breeze. On top of that, [sensitive content hidden]
helps take care of a lot of the data entry work that we would otherwise have done ourselves with any other app, which has been a real boon, freeing up time in our schedules for other work around our events.The fact that vFairs can link up with Cvent (which we have used as our registration platform for ages) is also a HUGE plus. I frequently say that Cvent has the best customer service of any organization I have ever worked with. But vFairs definitely gives them a run for their money - they are neck and neck for the top spot!
Inconvénients
The app itself is a little clunky on the user side. Also, pairing up the QR codes from the attendees we imported to vFairs from Cvent, with the name badges that we generated directly out of Cvent.While to some extent this was an issue we didn't adequately communicate to our attendees, they also expressed confusion and frustration with the QR code scanning, as they didn't understand that for them to connect the information in their vFairs app profiles with sponsors, exhibitors, and other attendees, they had to scan WITHIN the app, rather than simply using their phone/device cameras to scan the codes. It makes sense to us, having worked in the back end of the app and understanding what information is connected to what, but it took a fair amount of explaining to get that across to our attendees.
Réponse de vFairs
Thank you so much for sharing a great review! We are so glad that you appreciated vFairs user friendly features, and were happy with the support provided by our team. We hope to see you back at vFairs!
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
vFairs provides accessible events that are easy to set up
Publié le 07/12/2023
We met with many vendors before choosing vFairs. They were the most cost effective and had great...
We met with many vendors before choosing vFairs. They were the most cost effective and had great examples of accessible events they had already hosted on the platform.
Avantages
How supportive and responsive they were during set up and the live event.
Inconvénients
There was nothing we did not like about vFairs.
Pourquoi passer à vFairs
Price and ability to ensure all aspects of our event would be accessbile.- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
If you need a virtual platform - look no further!
Publié le 27/10/2023
Overall, our experience with vfairs was great. The is consistent support and guidance. We met...
Overall, our experience with vfairs was great. The is consistent support and guidance. We met with our account manager weekly for months and they were always attentive and supportive of our needs. Truly an amazing company with wonderful people! I would recommend the to anyone who needs to plan a virtual or hybrid event.
Avantages
Vfairs offers an account manager to step you through the entire event planning process on their platform. They help support you as much as you need. When we were new to virtual event planning, vFairs coached us and guided us to help us make the best possible plan for our event.
Inconvénients
Our event planning sometimes is a little complex and there were some hiccups that we would have liked to avoid but all in all - it was not anything that would dissuade us from continuing to use vfairs for all of our virtual or hybrid events in the future.
Alternatives envisagées
AcceleventsPourquoi passer à vFairs
vFairs was more affordable than some of the options I had looked into while also offering consistent support. They had an easy to use templated approach to virtual event building and it made designing our event easy.Réponse de vFairs
Thanks for your thoughtful and generous review! It's great to know your event was successful and our team delivered a positive experience for you! It was a pleasure to assist with your virtual conference and we can't wait until the next one.
- Secteur d'activité : Événementiel
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
VFairs Support
Publié le 07/05/2024
Great! Especially with regards to support.
Great! Especially with regards to support.
Avantages
Support, website look on mobile device, app associated
Inconvénients
Reporting is available, but cumbersome, although support team did assist greatly. Inability for registrants to make changes that would notify planner. VFairs did work around, but wish options were available.
- Secteur d'activité : Art/artisanat
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
vFairs online trade show
Publié le 14/06/2023
We need a platform capable of hosting an online trade show with 150+ booths and hundreds of...
We need a platform capable of hosting an online trade show with 150+ booths and hundreds of attendees/buyers.
Avantages
We where able to easily set up a large quantity of vendor booths, each selling a large amount of products. Navigation through our online event was excellent and the feel/vibe from the show matched the live events we participate in.
Inconvénients
There was nothing that we where unhappy about.
Réponse de vFairs
Thank you for sharing a great review! We hope your event was a successful one. vFairs has updated a lot of its features that you can also make use of. We hope to work with you again soon!
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great platform that has all the features you need.
Publié le 09/07/2024
Great platform, good customer service, very responsive and helpful.
Great platform, good customer service, very responsive and helpful.
Avantages
Lot's of very useful features both for the attendees and the admins doing the event. Great help in registration, emailing reminders, survey option and more.
Inconvénients
Nothing really. It has so many features that at first it's a bit overwhelming but the vFairs team is very helpful.
Alternatives envisagées
SimilarwebPourquoi passer à vFairs
Lower cost and better features. Looked more modern and professional than the competitor.- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Thank you vFairs!!
Publié le 27/08/2024
The overall experience was phenomenal!! The service provided by vFairs was exceptional. Our program...
The overall experience was phenomenal!! The service provided by vFairs was exceptional. Our program area will certainly be encouraging our organization's leadership to continue using the services provided by vFairs for large in-person events.
Avantages
I very much appreciated that the attentiveness given to our organization as we prepared for our event. The quick turnaround time on requests made regarding the landing page and website was incredible. The project managers assigned to us were insightful and creative. I loved how the vFairs team made themselves available to us to ensure we met our goals. The scheduled check-in meetings were great. This allowed our team to ask questions and for the vFrairs team to demonstrate different features on the landing page and app, as well as on the backend. Thanks to vFairs we were able to elevate our annual in-person event. As an organization we received positive feedback from attendees on the vFairs experience from registration to using the app onsite.
Inconvénients
There was a minor glitch with the evaluation feature. It auto populated from previous evaluations that were completed. The vFairs team resolved the issue right away. Our team should have done testing prior to the event to sure that everything was working properly in advance of the event.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Outstanding customer service
Publié le 29/08/2024
Customer service - vFairs implement the requests promptly
Customer service - vFairs implement the requests promptly
Avantages
Outstanding customer service is a great pro.
Inconvénients
Complex Salesforce Integration requires quite of time.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
vFairs Review
Publié le 06/12/2024
My team has worked with vFairs on 3 separate events, and each have gone smoothly. We have a great...
My team has worked with vFairs on 3 separate events, and each have gone smoothly. We have a great working relationship with the team and know we can always rely on [sensitive content hidden] and the rest of the team.
Avantages
The team was very responsive and reliable, especially [sensitive content hidden]
Inconvénients
I don't have any negative feedback - we have had a great experience working with vFairs.
- Secteur d'activité : Gestion des investissements
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A great partner for your virtual events
Publié le 21/06/2024
Avantages
Immersive platform, easy to setup and configure and price is right.
Inconvénients
I do not have anything negative to say about vFairs or its team. Very professional organization.
Alternatives envisagées
Cvent Event ManagementPourquoi passer à vFairs
Cost and immersve experience.- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Event Mobile Apps for Everyone
Publié le 23/10/2023
Avantages
I liked that the mobile app was customized for both the association and its attendees. Even though all components did not fit our needs, vFairs was flexible enough to work with us and make an app that would allow us and our attendees to process & deliver information needed. Our Project Manager was very helpful and quick to implement updates needed in order to make sure the app was completed and LIVE in time for our event.
Inconvénients
I would have preferred to be able to make updates on my own to the app but in the long run it all worked out.
Réponse de vFairs
Thank you for sharing a great review! We hope your event was a successful one. vFairs has updated a lot of its features that you can also make use of. We hope to work with you again soon!
- Secteur d'activité : Recrutement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
vFairs: First Time User
Publié le 27/02/2024
Overall I liked using vFairs from the Admin perspective. It was very easy to set up booths and get...
Overall I liked using vFairs from the Admin perspective. It was very easy to set up booths and get exhibitors started on the process. Our customer support representatives [sensitive content hidden]made everything easy, they answered questions, provided post-event reporting that we couldn't find, and expertly lead three training sessions for our exhibitors.
Avantages
Ease of setting up booths, rapid response of account representatives [sensitive content hidden], and the look and feel of the Lobby and booths.
Inconvénients
Difficulty navigating the report section and finding the reports we needed; at times it was difficult to find information and "how-to" on the website
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Wonderful conference and training platform
Publié le 09/12/2024
We first contracted with vFairs to provide one virtual conference. We were so happy with the...
We first contracted with vFairs to provide one virtual conference. We were so happy with the outcome, we have since contracted with them to host an additional conference and create a virtual training platform for us.
Avantages
They are extremely flexible, dedicated to customer needs, and get at customer service.
Inconvénients
We have been happy with all the service that vFairs has provided.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
[sensitive content hidden] is great!
Publié le 11/06/2024
Avantages
We liked how responsive our team was. [sensitive content hidden] all contributed a great deal to the success of our event.
Inconvénients
I don't have anything really to say. Although, [sensitive content hidden] was not our favorite to work with.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
International event usage of vfairs
Publié le 30/06/2023
Exceptional
Exceptional
Avantages
I really like their adaptability. They have grown with us in hybrid events and strive to met every need we have in a platform as we grow.
Inconvénients
Time zones can be a little challenging some times with most of the people working on our event being located in the Middle East.
Réponse de vFairs
Thank you for choosing vFairs! We look forward to continuing to work with you in the future!
- Secteur d'activité : Biotechnologie
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Thank you, VFairs! :-)
Publié le 11/12/2023
Avantages
Our team is thoroughly enjoying work with VFairs to prepare for an upcoming event. Their entire team, especially [sensitive content hidden], have been fundamental to the successful management of our project by being extremely organized, responsive, and providing our team with in-depth trainings on their platform. The platform itself is easy to use and offers hundreds of functionalities and customizations to choose from. We are also very pleased with the accessibility features and ease of implementation for our team.
Inconvénients
N/A - Nothing to report in terms of dissatisfaction with VFairs.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Review from an Event Planner
Publié le 27/06/2023
From set up to execution, vFairs provides excellence service. The team is amazing, professional,...
From set up to execution, vFairs provides excellence service. The team is amazing, professional, knowledgeable and not to mention FUN to collaborate with! ISA recently held a hybrid conference in Scotland in which we utilized a mobile app to create the best experience for our in person and virtual attendees. The app for this event included castles, knights, fly in intros & much more. All were beyond impressed with the app. Well done vFairs!
Avantages
- Easy to use as an admin - Agenda management- Event app customization and features- Quick responses and fixes ( if needed) by Team- Ease of integration with our products- Professional, knowledgeable, flxible Team
Inconvénients
On the admin side, reviewing the registration numbers could be tweaked. It would be nice to see the true numbers for each event within a registration as opposed to pulling a report to review and filter the numbers.
Réponse de vFairs
Thank you for sharing a great review! So glad to hear you enjoyed vFairs’ customizable features. Your feedback is important to us and we hope to work with you again soon.
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great experience using vFairs
Publié le 13/03/2024
Avantages
Our vFairs team is flexible when meeting our requests and also able to offer guidance to help us build a more user friendly platform for our organization's needs.
Inconvénients
I have no complaints about vFairs. If there were ever any issues, they were resolved quickly.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
vFairs was a great platform for our Virtual Summit!
Publié le 01/08/2024
The overall experience with vFairs was fantastic. I got the opportunity to work with [sensitive...
The overall experience with vFairs was fantastic. I got the opportunity to work with [sensitive content hidden] and she was a great project manager. The platform design exceeded our expectations. We were impressed with the quick responses to our feedback. Most importantly, the team loved the virtual event and we had high engagement.
Avantages
How user-friendly and great the platform was for our team
Inconvénients
There was not anything that I didnt like about vFairs
- Secteur d'activité : Recherche
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A successful inaugural launch of the vFairs online platform and mobile app
Publié le 31/05/2023
The successful launch of the vFairs platform was completed in approximately 4 months. It would...
The successful launch of the vFairs platform was completed in approximately 4 months. It would not be possible without vFairs' dedicated project manager and team members. It was truly a delightful partnership. Look forward to our continued collaboration and effort to make the 2024 convention even a bigger success.
Avantages
Excellent partnership supported by very responsive and highly skilled project manager and technical team.
Inconvénients
The basic vFairs platform was not able to support the complex structure of our program. However, vFairs was able to adapt the platform to meet our needs. The work that vFairs did within a very short period of time was truly amazing.
Réponse de vFairs
Thank you for sharing such a great review! So glad to hear your event was a success and that you were thrilled with vFairs features. We hope to work with you again soon!
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Product and Services
Publié le 25/03/2024
Avantages
The staff is very helpful and supportive in getting you set up in the site.
Inconvénients
Nothing! Everything so far has been great