Podium

Gestion des avis, logiciel de réputation, opinion et chat web

Note globale

4,3 /5
(493)
Rapport qualité-prix
3,9/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,3/5
Support client
4,1/5

85%
des utilisateurs recommandent cette application
Classer par

493 avis

Gildas Douglas
Gildas Douglas
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Logiciel bon pour les interactions

Publié le 19/10/2023

Avantages

C'est un logiciel bon servir la clientèle très intéressant et permet de gagner plus de temps Je le recommande

Inconvénients

Je trouve que ce logiciel devrait être disponible dans tous les pays

Bernadette
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Logiciel de clientèle

Publié le 05/11/2023

Avantages

Podium est un logiciel qui est vraiment très efficace dans la gestion des ventes des articles
C'est recommandé pour tous

Inconvénients

Je n'ai rien trouvé d'anormal pour le moment

Serge Isidore
Serge Isidore
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logiciel de Chat

Publié le 03/07/2023

Dans l'ensemble , Podium est un meilleur logiciel qu'il faut utiliser pour la gestion clientèle,...

Dans l'ensemble , Podium est un meilleur logiciel qu'il faut utiliser pour la gestion clientèle, les planification et les paiements en un seul endroit et supplie également la communication avec les clients

Avantages

Podium est un logiciel très intéressant pour la gestion clientèle et qui permet également de gagner du temps, les planification et les paiements en simplicité

Inconvénients

Podium à une grande avantage pour la gestion des messagerie mais pas disponible dans tout les pays

Sylvie Florence
Sylvie Florence
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logiciel de gestion de Chat

Publié le 05/10/2023

Avantages

Un très bon produit de gestion des interactions avec une meilleure solution et une fonctionnalités modernes très performant et simple à utiliser. Et facile également la gestion des messageries.

Inconvénients

C'est un très bon produit pour la gestion et de messagerie électronique. Je ne reproche rien mais dommage c'est pas disponible pour tout pays.

Emmanuel
Emmanuel
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logiciel de traitement des paiements

Publié le 05/10/2023

Avantages

Un très bon produit pour le traitement des paiements très performant et facile à utiliser avec une qualité d'interface très satisfaite. Très sympa et avec une bonne fonctionnalités tellements innovantes et efficace.

Inconvénients

Je n'ai aucun problème avec ce produit . Je souhaite que Podium soit disponible pour tout les pays

Samson
Samson
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logiciel de gestion

Publié le 06/10/2023

Avantages

Podium c'est un meilleur produit de gestion des interventions et très simple à utiliser avec une bonne qualité d'interface et efficace pour accompagner les entreprises à plus générer des rapports sur les sites. Je le recommande

Inconvénients

C'est très simple et rapide. Je réclame qu'il soit disponible pour tout pays

Elysé
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 5.0 /10

Logiciel de gestion

Publié le 25/10/2023

Avantages

Podium est un logiciel qui assure la bonne gestion du clientèle et vous permet de gagner un peu plus de temps et facilite aussi la planificationVivement recommandé

Inconvénients

Je constate que ce logiciel doit être utilisable dans tous les pays

Eunice Merveille
Eunice Merveille
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 6.0 /10

Logiciel d gestion

Publié le 21/10/2023

Avantages

Podium est un logiciel de traitement satisfaisant qui facilite les interactions entre les différentes entreprises et leur clientèle

Inconvénients

C'est un très bon logiciel mais pas disponible dans tout les pays

Jordan
Jordan
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very expensive but worth it depending on your model

Publié le 05/06/2021

Fantastic, We collect customer payments via the text payment feature. It is expensive but allows us...

Fantastic, We collect customer payments via the text payment feature. It is expensive but allows us to reach our clients and accept payments the way that they want to and in a secure way.

Avantages

It is always on the forefront of new technology and they will keep you up to date on when new features come out as well as sometimes let you beta test.

Inconvénients

It is extremely expensive for what it is. The personnel also don't coordinate very well so often you will get a marketing solicitation call and email even though you already use the product.

Troy
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Very good at what it does

Publié le 03/06/2020

Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our...

Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our goals in a relatively short time frame and within budget.

Avantages

The ability to send Google review requests directly to customers via SMS was amazing. It was exactly what we needed to get our review score up to, and past, our target score within the space of only a few months. The interface is incredibly user friendly and managing teams is about as simple as it gets.

Inconvénients

I found that a lot of the time it wouldn't correctly tag who within our team was resposible for receiving reviews. There's also no ability to customise reports.
It owuld be great if there could also be more integrations with additional review platforms, as we were stuck with only being able to provide the option for Google reviews as we don't accept Facebook Reviews. This caused us to miss a few reviews as customers didn't have Google accounts.

Alternatives envisagées 

Broadly, Birdeye et Trustpilot

Pourquoi passer à Podium

Price and features best matched our needs and staff were incredibly helpful.
Kat
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

This company is a scam!

Publié le 17/03/2023

Absolutely the worst experience I’ve ever done with any company in my 15 years of business.

Absolutely the worst experience I’ve ever done with any company in my 15 years of business.

Avantages

There’s absolutely no produce company. Other than the fact that they’re very good liars. They con you into signing up under false pretenses. They have zero communication. The only reason they have good reviews is because you can’t write -ones on any other social media accounts and I’d like to know where the reading five star reviews on Google when there’s no Google review to be found.

Inconvénients

Yes, they are absolutely a con! They lied and misrepresented their business and strategies to me overcharged me. I had to dispute with my credit card company through several months, and now I’m being harassed by them for an outstanding bill of a month and a half of service that I never received. I’ve requested to speak to people and above positions with no luck and now I’m gonna have to have my attorney get involved. Do not do any business with this company.

Callie
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Essential to business amid COVID-19

Publié le 20/08/2020

We were looking at switching to another product simply due to the expense of Podium. After reaching...

We were looking at switching to another product simply due to the expense of Podium. After reaching out Podium had no trouble dropping our price about 33%- why not just give us a more competitive price from the get go?

Avantages

I love how easy it is to answer quick questions that cut down on phone calls to the office. I also can't overstate how helpful the review request templates are for quick texting!

Inconvénients

The mobile app is very flawed. Messages are missed or just not seen, even when I know what I'm looking for. Podium is absolutely a desktop experience from the management side.

Alternatives envisagées 

Swell

Pourquoi passer à Podium

Swell was cheaper and had some very attractive options. Honestly, the only reson we didn't switch is because changing products amid a pandemic was something we didn't think would be wise to inflict on our team.
JOSH
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Program!

Publié le 29/05/2020

Avantages

I appreciate how easy it is to navigate through the different pages and separate my message boards from my coworkers. The program is fast and efficient and I have not experienced any issues.

Inconvénients

On a rare occasion, customers have reported that they were unable to open links sent through podium. It is my belief that this was likely user error on their end as I have not experienced this issue.

Van
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Podium has been a game changer

Publié le 25/02/2021

Podium has been great both for communicating with customers and for generating more reviews. I...

Podium has been great both for communicating with customers and for generating more reviews. I would highly recommend!

Avantages

I love the texting capabilities with podium. When a customer signs up for an appointment with my booking software (Acuity) they get a text from a real phone number that they can respond to. Other services send a text from a number that does not accept responses. This has by far been the best feature with podium for my business.

Inconvénients

Getting the initial integration setup was a bit more complicated than I would expect, but once the integration was setup it has been smooth sailing.

Alternatives envisagées 

Swell et Birdeye

Pourquoi passer à Podium

Podium seemed to have a lot stronger CSM team to help me get things rolling.
Jennifer
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy To use in a busy world!

Publié le 10/11/2020

Avantages

Ease of use. I am a busy person with MANY hats and this product is easy to use and helps me rather than adding another task to do

Inconvénients

Integration into our CRM would be a big help

Isabella
Isabella
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A more complete view of your customers' opinions about your services.

Publié le 07/11/2020

We use this software to manage all the interactions that we carry out with each of the clients that...

We use this software to manage all the interactions that we carry out with each of the clients that we have at our disposal, both the powerful ones, with more daily purchases of the products we make, and the most loyal ones that in the same way carry out and request operations , of the services we offer, mentioning that this system allows us to track the comments that are made, on multiple different platforms, giving immediate notifications, to respond to the reviews directly, in a very fast way, and to offer a warm and surprising service.

Avantages

What I like the most about this software is that it allows to carry out all its functionalities from a single panel, which is one of the qualities that I like the most because we can carry out the work within this platform in an extremely easy, without adverse or disastrous complications, mentioning that it allows you to automatically track the reviews of the products you make, or the services offered by an organization, in order to respond very quickly, on the comments made by each of the registered users to the business platforms maintained by each of these establishments.

Inconvénients

One of the most notable difficulties about this software is its price, mentioning that it is very broad and expensive when we address economic issues, this can be a significant problem, because most organizations, called small , they can't afford to pay these high monetary costs, not to mention that they should integrate better combined reports for the multiple customer locations they interact with frequently.

Rowena
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Overall Contentment of Podium

Publié le 31/05/2023

Avantages

+   Customers appreciate the payment features since they are simple to use.+ The Facebook integration makes it simple to turn messages into leads.+ It is simple to utilize for the entire crew here.

Inconvénients

- From an admin perspective, the mobile app is less enlightening than the browser version.- Monitoring conversations is frequently difficult because inboxes and where things end up are frequently confused.- Podium would be a one-stop shop if it offered document signature alternatives and surveying features.

Dana
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Good Software, lacking customer service

Publié le 09/05/2023

After my contract was up, I switched to Birdeye which was cheaper. Birdeye said I would get...

After my contract was up, I switched to Birdeye which was cheaper. Birdeye said I would get everything Podium offered for $100 per month less. Well, I didn't get the competitive they promised me, but I love their automated posts for a 4 star and above rating.

Avantages

I liked the ease of templates and that it works with lots of CRMs

Inconvénients

Customer service. Had lots of issues that took forever because customer service was so bad.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Quality platform, but with a cost

Publié le 02/02/2023

Quality of platform was good, level of customer service / support was good, although somewhat...

Quality of platform was good, level of customer service / support was good, although somewhat scattered . There were few issues with the functionality of the platform, but it did take a bit to get answers at times and it also felt like once we started to question the cost of the platform that there was a certain assumption were going to be gone, rather than presenting a collaborative environment to look at creating a package that would keep us on board.

Avantages

The platform works well and there are some specific features that others do not have employed, such as the ability for the platform to identify landlines in advance when attempting to initiate SMS messaging, whereas others simply allow the message to go out and you wait for the failure..

Inconvénients

The least desirable component of this platform is cost, especially if you happen to be looking at it as a platform to deploy for use with multiple locations. We were a 2 store implementation, so higher cost, but not large enough for volume pricing leverage. the interface for synchronizing contact database information was not overly straightforward.

Brittney
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Everything in one place

Publié le 19/11/2020

Have had a great experience. Set up and add-ons are easy. Easy to use.

Have had a great experience. Set up and add-ons are easy. Easy to use.

Avantages

One place, multiple platforms combine. Appointment Center Reps do not need to check multiple dashboards, log in to multiple sites. It is all very transparent who sent what, saw what, etc. There are sites that are cheaper but we like the simplicity of this one. We can text customers and employee, create templates for consistent messaging, request reviews, NPS, all in one place.
We know there are additional products available such as payments on Podium that we choose not to use. There is more that can be done with it than we need.

Inconvénients

It is not the cheapest platform for what we are doing but it is comfortable and does a great job.
Would be interested to see group, mass messaging, and schedule messaging.

Steve
Note globale
  • Secteur d'activité : Meubles
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Connectivity at its finest...

Publié le 17/11/2020

Podium has really enhanced our online presence with customers. They're seemingly more willing to...

Podium has really enhanced our online presence with customers. They're seemingly more willing to send a text-based message as opposed to calling. With the current COVID-climate, we've really seen an increase in messages forwarded via this service. It also allows our associates to more easily stay in touch with their clients, even if they're out-of-the-office.

Avantages

Simply put, the ease of use. Podium allows us to communicate with our customers across various platforms, while being able to send pictures and forward hyperlinks. It's truly a versatile program that continues to serve us well.

Inconvénients

There are the occasional glitches - infrequently, we won't receive email notifications of Podium inquiries. As we typically have the software up and running at all times, this sporadic issue can be minimized.

Kaity
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

So easy to use!

Publié le 10/11/2020

Without Podium it was difficult for us to get reviews and maintain a high rating. Since we...

Without Podium it was difficult for us to get reviews and maintain a high rating. Since we starting using the platform we're up nearly a thousand reviews. The Facebook messaging integration has been great too since we don't need to give everyone access to our Facebook page.

Avantages

The software is so easy to use that we have just about everyone in our dealership using it. A quick walkthrough was all our least tech savvy people needed to be able to use it. Since starting with Podium our overall Google rating has jumped up to 4.7 and we have nearly 1500 reviews.

Inconvénients

Occasionally the tagging feature is a little wonky. For example one of our employees has the same first name as the company so he is tagged in every review that mentions the company by name.

Kate
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great platform for easing customer communications

Publié le 04/08/2020

Great experience with the set up, customer service, and the results we have seen from acquiring...

Great experience with the set up, customer service, and the results we have seen from acquiring more customer reviews.

Avantages

This program allows our customers to contact us via text and vice versa, which is increasing the preferred method of communication for our clientele. It allows us to store communications, assign conversations to employees, and ask homeowners for reviews on social media. The review request feature seamlessly links to our preferred review methods, so there is little effort needed on behalf of the homeowners. We have increased the number of reviews on our Google page by 100% since using Podium.

Inconvénients

There is not currently the ability to create private conversations between staff and outside parties, it would be nice to have ways to separate conversations by department, with options to reassign by an administrator.

Kristina
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Fantastic Software

Publié le 10/11/2020

Our overall experience with Podium has been great. We've used three different review platforms and...

Our overall experience with Podium has been great. We've used three different review platforms and this one is unique in that we can also chat with our customers via text, which

Avantages

I love the ability to customize templates so that we can reach out to and respond to customers in a personalized, however unified voice, no matter who in the office is responding. Requesting reviews is just a click away as well, and customers are able to choose where they would like to leave a review, which our customers truly appreciate.

Inconvénients

I wish the integration with Service Titan allowed more information to be pulled into the reporting of review requests, and the ability to push information back into Service Titan, however if using this as a standalone option is works great.

Paul
Note globale
  • Secteur d'activité : Services environnementaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Poor customer service for a company that solicits reviews

Publié le 08/01/2020

What kind of company's customer retention plan is "you can cancel the contract, your on the hook...

What kind of company's customer retention plan is "you can cancel the contract, your on the hook for a year" with no attempt what so ever to handle the customers concern...It blows my mind.

Avantages

The promise was to promote more google reviews by allowing field technicians to solicit a review in the field.

Inconvénients

When I tried to cancel because we were getting posts from all over the USA well we only service South Jersey became a waste of time. Few posts were from our area.
When I tried to leave they told me I'm locked in for a year...I can't cancel. Did I get a customer service rep call to ask how they could improve the service or our experience with the service, nothing.