Avis clients sur Podium

C'est un logiciel bon servir la clientèle très intéressant et permet de gagner plus de temps Je le recommande

Je trouve que ce logiciel devrait être disponible dans tous les pays

Podium est un logiciel qui est vraiment très efficace dans la gestion des ventes des articles
C'est recommandé pour tous

Je n'ai rien trouvé d'anormal pour le moment

Un très bon produit de gestion des interactions avec une meilleure solution et une fonctionnalités modernes très performant et simple à utiliser. Et facile également la gestion des messageries.

C'est un très bon produit pour la gestion et de messagerie électronique. Je ne reproche rien mais dommage c'est pas disponible pour tout pays.

Un très bon produit pour le traitement des paiements très performant et facile à utiliser avec une qualité d'interface très satisfaite. Très sympa et avec une bonne fonctionnalités tellements innovantes et efficace.

Je n'ai aucun problème avec ce produit . Je souhaite que Podium soit disponible pour tout les pays

Podium c'est un meilleur produit de gestion des interventions et très simple à utiliser avec une bonne qualité d'interface et efficace pour accompagner les entreprises à plus générer des rapports sur les sites. Je le recommande

C'est très simple et rapide. Je réclame qu'il soit disponible pour tout pays

Podium est un logiciel qui assure la bonne gestion du clientèle et vous permet de gagner un peu plus de temps et facilite aussi la planificationVivement recommandé

Je constate que ce logiciel doit être utilisable dans tous les pays

Podium est un logiciel de traitement satisfaisant qui facilite les interactions entre les différentes entreprises et leur clientèle

C'est un très bon logiciel mais pas disponible dans tout les pays

Podium makes it effortless to connect with Facebook users. The ease of interaction is so simple. We are catching leads that wouldn't have been possible before Podium.

The help desk is through their chat and it's not the best and sometimes pretty frustrating.

I chose the platform because I thought it was the only real option to replace ZipWhip which ends service in December. They were listed as a recommended vendor.

The people. They started out great, but at the onset I told them that most of the features they offered we wouldn’t use. And they didn’t have a Chrome extension, which we used a lot. But we needed a new text service as ours was going away. The cost was about 3x what I was paying and that was for the lowest level of service and they lock you in to a contract for a year. But I didn’t know of another option.I found Text Request, which is almost ZipWhip exactly, less than 48 hours after I signed their contract. I was transparent with them about Text Request really meeting our needs and price point perfectly and we weren’t paying for a bunch of features we wouldn’t use just to get texting. I asked to cancel before we even onboarded. They declined and said someone from legal would reach out. No one from legal reached out. They offered to move me to a more basic plan with a lower price point which, as I felt locked in, was willing to look at after I got back from vacation. Upon my return from vacation I reached out twice but that was the last I heard from [sensitive content hidden]. Out of the blue I got an email from another person at Podium cancelling my account. It just felt like a yucky experience overall. It felt like they are more interested in getting paid than making sure the platform is the right fit for their customers.

There’s absolutely no produce company. Other than the fact that they’re very good liars. They con you into signing up under false pretenses. They have zero communication. The only reason they have good reviews is because you can’t write -ones on any other social media accounts and I’d like to know where the reading five star reviews on Google when there’s no Google review to be found.

Yes, they are absolutely a con! They lied and misrepresented their business and strategies to me overcharged me. I had to dispute with my credit card company through several months, and now I’m being harassed by them for an outstanding bill of a month and a half of service that I never received. I’ve requested to speak to people and above positions with no luck and now I’m gonna have to have my attorney get involved. Do not do any business with this company.

I love the texting capabilities with podium. When a customer signs up for an appointment with my booking software (Acuity) they get a text from a real phone number that they can respond to. Other services send a text from a number that does not accept responses. This has by far been the best feature with podium for my business.

Getting the initial integration setup was a bit more complicated than I would expect, but once the integration was setup it has been smooth sailing.

I like the platform for messaging to our clients. The text templates are customizable and easy to select. The interface is user friendly and very easy to navigate.

Podium phones is the worst. I think it is fairly new system for Podium therefore there are kinks form them to fix. We had several outages, and it was the worst because our clients could not get ahold of us. Their support was not available 24/7 to address time sensitive issues. There explanations always had to do with changes in management so it took even longer for issues to be addressed and resolved. We are happy we switched to Kenect for messaging and Nextiva for VOIP.

Ease of use. I am a busy person with MANY hats and this product is easy to use and helps me rather than adding another task to do

Integration into our CRM would be a big help

Great way to increase google reviews and BDC likes the chat portion.

I do not have any complaints or input at this point

It comes wit SMS marketing and mass messaging capabilities
It supports live chat and makes meeting customer satisfaction easy
It makes handling customer experience easy

Podium has really helped and no issues yet.

One place, multiple platforms combine. Appointment Center Reps do not need to check multiple dashboards, log in to multiple sites. It is all very transparent who sent what, saw what, etc. There are sites that are cheaper but we like the simplicity of this one. We can text customers and employee, create templates for consistent messaging, request reviews, NPS, all in one place.
We know there are additional products available such as payments on Podium that we choose not to use. There is more that can be done with it than we need.

It is not the cheapest platform for what we are doing but it is comfortable and does a great job.
Would be interested to see group, mass messaging, and schedule messaging.

What I like most about Podium is the ability to add each representative so that they can send out invites to the customers they speak to. I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are. They can easily plug in their phone number or email address and the customer will receive the invite! They simply click the link and leave us a review. It makes it easy for not just the team, but the customers as well. That is very important to us.

The inability to get access ALL analytical results on the dashboard. You get some of the info, but in order to look at everything, I have to generate different reports from the platform and look at it in a spreadsheet. This is probably the most annoying and inconvenient part of using this platform. It has the ability to filter and look at stats for some things and other things, its not there.

I do not like much about Podium. The processing rates were pretty good.

You cannot export your data.
There are features missing from the software that are sold on the site and discussed in their support videos/tutorials. These are important for teams.
This has been an awful experience. The product does not do what it says it will do. When I decided to cancel, they gave me the run-around. It took over three months for them to release my phone number ($1800), and now they are saying that I "automatically" signed up for an additional year. I would recommend that you find a better, more user-friendly solution. They are out there. Shame on you Podium.

It was user friendly and targeted a different type of customer/patient. Texting is the new way of contacting or communicating with other people and responses were quicker and more accurate.

The program was easy to use but it was hard to pinpoint exact lists when need be