1. easy to customize checks as per the system status.
2. easy to deploy agents.
3. easy to make reports.
4. easy and sophisticated to take remote, chat session and file sharing features.
5. best for security purpose 2 factor authentication facility.
1. update little bit lately.
2. network discovery feature is not available.
3. do not have inbuilt ticketing tool.
Solarwind offer a complete set of tool for managing your datacenter operations. It is including a mapping of your application in the last version, so now you can follow your dataflow and isolate all anomalies like security breach, network congestion, server unavailable ... and get all reported inside the same dashboard. I like that is also avalaible on premise, hosted or cloud
Pricing is only avalaible by request to a sale person, and licensing model are not available on their web site actually.