Avis clients sur MSP Manager
MSP Manager
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Secteur d'activité
12 avis
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Bring me your issues!
Publié le 08/10/2021
Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings...
Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings features to streamline my day and get my tasks done on time.
Avantages
Ticket systems and MSP platform (almost) in one. My company has been using this platform for a while now. It is feature rich and customizable.
Inconvénients
The ticket system runs in the background but does not auto refresh. You have to manually refresh it to see new assigned tickets.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
MSP Manager Revuew
Publié le 17/11/2022
MSP Manager allows us to be easily organised, and track staff activity well, on top of being able...
MSP Manager allows us to be easily organised, and track staff activity well, on top of being able to track customer invoicing from within.
Avantages
How simple and intuitive it is to use. Could easily be picked up by new hires with little training.
Inconvénients
Occasionally there are bugs with completing tickets that have been unresolved for a long time.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Good if you can't get better
Publié le 07/01/2019
So, we have been using MSP Manager for about a year now. I can't say anything good about it. It...
So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job
Avantages
Web-based, I guess is a plus. Does incorporate Solarwinds N-Central.
Inconvénients
Difficult to use. Slow response. Bad UI. Every step requires a save.
- Secteur d'activité : Informatique et sécurité réseau
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great help desk solution for small business.
Publié le 17/01/2018
A cost effective solution to help desk ticking including the ability to track time and reporting...
A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket.
Avantages
The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously.
Inconvénients
New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Limited use, but no issues with it
Publié le 21/11/2022
Avantages
The layout of this product is very easy to use. Helps you to easily see information that is needed. The integration is great as well.
Inconvénients
I have used this on a limited scale, so I do not have much to offer for dislikes.
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Simple and clean interface, easy to use.
Publié le 02/07/2018
Avantages
Easy to figure out, and you don't really need training. Just get up and go with it. Easy to manage state of the ticket.
Inconvénients
Has some odd bugs here and but the support team is usually quick to fix them depending on how breaking it is.
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent solution for MSP
Publié le 10/01/2018
Avantages
Stable platform with great features. Also, the company has a site to upload suggestions an enhancements.
Inconvénients
The web interface is sometimes slow and the reporting can be better.
Also de auto refresh need to be perfected.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
It work !
Publié le 28/03/2023
Avantages
Can manage a lot of devices and permit automation
Inconvénients
Sometime loading can be long but its working at the end
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Work in progress
Publié le 15/03/2018
Still in Beta, but so far so good.
Still in Beta, but so far so good.
Avantages
We are currently in beta with this product. So far its been easy to integrate and use compared to the service desk program.
Inconvénients
Its still a fairly new product, it was a bit slow to get started but support has been helpful trying to get us started.
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 5.0 /10
On par with other SolarWinds products
Publié le 25/01/2019
Avantages
I like that you can create tickets that have timers to make it easier to track how much time was spent assisting a customer.
Inconvénients
Hard to setup; I wish there was an easier way to setup clients in the system.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
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Provenance de l'avis
Note globale
Publié le 05/04/2019
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Provenance de l'avis
Note globale
Publié le 22/08/2018
