MSP Manager

Logiciel d'assistance et de facturation pour les entreprises de services informatiques

Note globale

4,1 /5
(11)
Rapport qualité-prix
4/5
Fonctionnalités
3,9/5
Simplicité d'utilisation
3,7/5
Support client
3,8/5

91%
des utilisateurs recommandent cette application
Classer par

11 avis

Jaco
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Bring me your issues!

Publié le 08/10/2021

Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings features to streamline my day and get my tasks done on time.

Avantages

Ticket systems and MSP platform (almost) in one. My company has been using this platform for a while now. It is feature rich and customizable.

Inconvénients

The ticket system runs in the background but does not auto refresh. You have to manually refresh it to see new assigned tickets.

Hugh
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

MSP Manager Revuew

Publié le 17/11/2022

MSP Manager allows us to be easily organised, and track staff activity well, on top of being able to track customer invoicing from within.

Avantages

How simple and intuitive it is to use. Could easily be picked up by new hires with little training.

Inconvénients

Occasionally there are bugs with completing tickets that have been unresolved for a long time.

Chris
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great help desk solution for small business.

Publié le 17/01/2018

A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket.

Avantages

The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously.

Inconvénients

New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier.

Jaden
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Limited use, but no issues with it

Publié le 21/11/2022

Avantages

The layout of this product is very easy to use. Helps you to easily see information that is needed. The integration is great as well.

Inconvénients

I have used this on a limited scale, so I do not have much to offer for dislikes.

Utilisateur vérifié
Note globale
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Simple and clean interface, easy to use.

Publié le 02/07/2018

Avantages

Easy to figure out, and you don't really need training. Just get up and go with it. Easy to manage state of the ticket.

Inconvénients

Has some odd bugs here and but the support team is usually quick to fix them depending on how breaking it is.

Angel
Note globale
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent solution for MSP

Publié le 10/01/2018

Avantages

Stable platform with great features. Also, the company has a site to upload suggestions an enhancements.

Inconvénients

The web interface is sometimes slow and the reporting can be better.
Also de auto refresh need to be perfected.

Chris
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Good if you can't get better

Publié le 07/01/2019

So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job

Avantages

Web-based, I guess is a plus. Does incorporate Solarwinds N-Central.

Inconvénients

Difficult to use. Slow response. Bad UI. Every step requires a save.

Vania
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 5.0 /10

On par with other SolarWinds products

Publié le 25/01/2019

Avantages

I like that you can create tickets that have timers to make it easier to track how much time was spent assisting a customer.

Inconvénients

Hard to setup; I wish there was an easier way to setup clients in the system.

Robert
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Work in progress

Publié le 15/03/2018

Still in Beta, but so far so good.

Avantages

We are currently in beta with this product. So far its been easy to integrate and use compared to the service desk program.

Inconvénients

Its still a fairly new product, it was a bit slow to get started but support has been helpful trying to get us started.

Skye
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2-10 employés
  • Provenance de l'avis

Note globale

Publié le 05/04/2019

Steven
Note globale
  • Provenance de l'avis

Note globale

Publié le 22/08/2018