Avis clients sur ROLLER

The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue. The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts. The team at Roller is constantly innovating the platform to provide an ongoing flow of new and exciting features.

The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome

It has lots of features that can work for many different types of businesses.

It is not easily accessible on mobile devices.

Clear menus
Screens not super busy or flashy

I dont like how u have to swap between vm and pos when dealing with future bookings.
Events can not be swiped to get to next 1 the mobile version is impossible to use

Ease of use for basic daily features that my staff use daily.

The online site can not be customized for customers. It is difficult to search products.

I heard a lot of places are starting to use it.

Not user friendly
Can't save credit card info for parties
When you ask for help they don't try to do it for you, just send instructions to do it yourself, which is still confusing.

ROLLER app is very intuitive and easy to use and administer. Works really well as a SAAS product even at the Point of Sale. All areas such as F&B and waiver are well integrated to consider the app as an All in one solution.

If there are multiple venues, it becomes a hassle to manage as they are independently managed and administered. HQ can solve the problem but can be an additional cost.

Easy if use, setting up production and getting them online

Implementing items not needed for our venue and some reporting features with the pay more get xyz

Ease of use, easy to teach new team members. Fast and efficient in most areas. Also great support system dor learning or fixing issues

The customer search system can be poor and not find customers.
Also our find location database isn't very good for when people are entering their address.

Easy to use, POS user friendly and handles memberships well.

not mobile friendly, some areas of memberships could be improved.

Easy to use, support team are great, clean simple and fast software!

Would be nice to get some more customisable reports and automation in emails

The ROLLER POS is an amazing simplified POS that is easy to train for new employees. Also, the customer support we receive from [sensitive content hidden] is like no other, she is very on top of things and always has quick response times when we email with questions.

The reporting and forms aspect I would like to see updates in.

customer service is very responsive and helpful and ease of use of overall product

The way reviews are setup and sent out to customers are very confusing

easy to navigate I love that it checks all of our customers info making it easy for us to contact and advertise

GX score

The question to decide the GX is absolutely ridiculous

Liked how easy it was to navigate through the different menus, and the extra functions for example making it easier to count cash .

a venue manager menu for finding items. was very "messy" since navigating through it was a bit confusing. Learned it after a few tries

The scheduling functions and CMS within the Roller software have dramatically improved the way our business interacts with customers. Scheduling gives us confidence to make adjustments quickly to react to customer demand and staffing restraints.

We find reporting difficult. More education is required but this is difficult once the set up is complete.

Nothing. The onboarding process is extremely time consuming. Payment processing is a joke. Customer service is non existant

Maybe if someone could return a phone call or email. Process payments in under 6-7 days. Not able to key in amounts into system.

The implementation team was great. Things did not go smoothly or very quickly on our end due to what felt like a neverending series of unfortunate events and your team was so patient and helpful. [SENSITIVE CONTENT] has been wonderful. So far most things seem to translate well from what we were using before this and we haven't had to make too many changes to our procedures.

I think the event booking part is my least favorite so far but that is likely just because it's different than what we had before and I was extremely proficient with that software.

Checkout Interface is neat and tidy with option to include visuals

Restrictions on scheduling. Booking management limitations; cant see if tickets have been redeemed or not.

It's ability to grow and it's use of customer experience and requirements to improve their software to meet it's clients needs, as opposed to other companies who would improve their system based solely on what they thought was best.

Lack of reporting facilities. Overall summaries of trade, customer footfall, graphics etc would be very helpful, with Only fault on an otherwise fantastic system.