Avis clients sur Slaask

Slaask

Application de service client pour les utilisateurs de Slack

5/5 (1 avis)
Kresten Ø.
Traduire avec Google Translate

All the features we need for the right price & the best customer service we've ever seen.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 08/06/2017
Provenance de l'avis : Capterra

Proving a stellar customer experience in both sales and support.

Avantages

Not priced per agent, every employee can join a conversation = great experience for our users.

As Slaask is seamlessly integrated into Slack, we don't have to train employees to using it.

AMAZING customer service + we got a few feature requests implemented in less that 14 days.

Routing chats to the right agents based on topic, schedules etc. just works and is extremely easy to setup.

Integration to our CRM (Hubspot) works really well and was setup in literally 1 min.

Integration with our SoMe channels so we don't miss a beat when people tweet us or write on Facebook.

Integration to our knowledge base so clients get support article suggestions when asking a question.

Inconvénients

Not being able to search in contact directory so we can reach a client who is experiencing issues. Pushing messages works fine, just need the search function - until that happens we call/email the user.

Users have to ask the agent to send a transcript of a conversation, which can be only done from the administration interface. Would be nice if the user could send themselves from the widget, so we also can capture more emails.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10