Avis clients sur Donorbox

Donorbox
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240 avis

- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy to use
Publié le 07/03/2023
Avantages
Easy to use for a small non-profit that is just starting to raise money.
Inconvénients
Some development tools require research and learning, but still, easy to use.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Donorbox is exactly what I needed
Publié le 22/10/2019
I looked hard for a way to accept a small number of monthly donations in small amounts that didn’t...
I looked hard for a way to accept a small number of monthly donations in small amounts that didn’t involve incorporating a business or doing a lot of overhead. Donorbox solves my problem!
Avantages
It’s a free and easy way to accept automatic monthly donations.
Inconvénients
I wish there was an app or at least a good mobile-friendly site design for the admin side of things.
Alternatives envisagées
PayPalPourquoi passer à Donorbox
It did what I wanted! None of the others would automatize monthly donations without me doing a whole other set of things.Réponse de Donorbox
Hi there!
Thank you so much for your awesome review of Donorbox! We really appreciate your feedback and we're thrilled that you're enjoying your experience with us.
If you ever need our help or have any suggestions on features you'd like to see, please feel free to contact us on https://donorbox.zendesk.com/hc/en-us/requests/new.
We'd love to hear from you!
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
SSEL
Publié le 10/04/2020
Avantages
Integration with current donor tracking tool
Automated contribution notification.
Inconvénients
Limited in features to be fully functional with more current needs
Réponse de Donorbox
Hi Robert!
Thank you so much for your review of Donorbox! We really appreciate your feedback.
We would love to learn your thoughts on specific features that you would like to see in Donorbox. Please feel free to reach out to us at https://donorbox.zendesk.com/hc/en-us/requests/new. We are always open to chatting about features that are important to you. It would be great to hear from you!
- Secteur d'activité : Institutions religieuses
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Donorbox Support
Publié le 09/07/2023
I am very happy overall with our Donorbox campaign. I appreciate that I am able to add offline...
I am very happy overall with our Donorbox campaign. I appreciate that I am able to add offline donations so that it is all inclusive. I like the Goal Meter that gives us an instant visual of our progress. I had one issue that I was not able to fix on my own and I reached out to the support team via email and they fixed the problem within 7 minutes of my email. That is the fastest response I have ever received from a customer support team ever!
Avantages
Donorbox meets all the needs of fundraising for our small church.
Inconvénients
The setup was fairly easy but as I am not a techie, it did take me quite a long time to get my campaign page set up. I did not fully understand all of the terminology. Thankfully, my team member was able to take care of the technical aspects.
- Secteur d'activité : Philanthropie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Donorbox is terrific in my opinion
Publié le 23/08/2023
I'm trying to fundraise and it takes some of the anxiety away knowing that Donorbox helps you...
I'm trying to fundraise and it takes some of the anxiety away knowing that Donorbox helps you address any issue you may need help with on the platform.
Avantages
Out of the other three or four online fundraising platforms Donorbox was the only one I was able to get up and running. That says everything.
Inconvénients
Nothing, I don't have any complaint. Donorbox has excellent followup assistance.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Terrific fundraising tool
Publié le 04/05/2023
Donorbox tracks donor info that we have to report, and that saves HOURS. If we took donations...
Donorbox tracks donor info that we have to report, and that saves HOURS. If we took donations directly we'd have to keep that database by hand, risking compliance problems and adding a bunch more work.Website integration is very easy.
Avantages
Simplifies setting up a donation campaign and tracking donor information.
Inconvénients
Very little to complain about, but it would be nice if there were an easy way to tabulate net receipts--donations minus fees--for a campaign. Would also like a cheaper way to do in-person cashless donations, keeping in mind that we have extremely stringent donor reporting requirements (have to track name, address, employer, and occupation for each),More options for payment method--particularly Venmo--would be nice.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Every thing has been worked on apart from the router number
Publié le 04/07/2023
It hasn't been bad
It hasn't been bad
Avantages
The feedback from the Donorbox members and the term work was or I can say is great.
Inconvénients
They was no proper guide on mode of payment
- Secteur d'activité : Relations publiques et communications
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I am very happy
Publié le 04/02/2023
After knowing about donor box and starting interacting with donor box, I have learned and learned...
After knowing about donor box and starting interacting with donor box, I have learned and learned many things, I have gained some experience through donor box, I am thankful to donor box from the bottom of my heart.
Avantages
I am Totally satisfied this software,Thank you very much
Inconvénients
One cannot say that one is good, another cannot be looked down upon
- Secteur d'activité : Médias de diffusion
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Donorbox is great.
Publié le 07/04/2023
Great.
Great.
Avantages
I just love that it's easy to use, and that it reminds donors of their lapsed donation. It's wonderful.
Inconvénients
I wish there was some more customization for the metering for tracking campaigns! I want to track total donors, total monthly donors, etc. Having different meters in one campaign would be great as we often have multiple goals. Hit the donation goal, while ALSO increasing our monthly donations.

- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Very easy to implement, timesaver
Publié le 19/03/2023
Two clicks away from a donation.
Two clicks away from a donation.
Avantages
The different payment channels options that are offered.
Inconvénients
As a new user I have yet to discover the disadvantages.
- Secteur d'activité : Services à la personne et aux familles
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Service | Would Recommend
Publié le 12/12/2022
I had a great experience with Donorbox because Donorbox values people and individuals doing work...
I had a great experience with Donorbox because Donorbox values people and individuals doing work like our organization and it shows in how they operate and how their services work. Set up and implementation were a breeze and the Donorbox representatives emailing me always gave me clear, honest, and direct answers to all inquiries.
Avantages
I like its accessibility most. Between the price, the pay options available to donors, the multiple notifications for contributions, and then the fast and friendly customer service, it was definitely a great choice for the needs of our organization.
Inconvénients
I do wish the donor-facing page for individual campaigns would have more styling options. A few more font options and a few more background options would do it for me. I think that wouldn't be too much to change, while still recognizing the service I used was free. Additionally, though I received a quick and thorough response about this from a Donorbox customer service representative, I also wish the information about Paypal and Stripe fees were a little more clear during set up. This wouldn't have changed our choice to go with Donorbox but it would have given us more room to prepare to add this information to our budgeting documents.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
No brainer!
Publié le 28/10/2022
It's been a breath of fresh air. Prior to Donorbox I have used Classy, Salsa and Network for Good....
It's been a breath of fresh air. Prior to Donorbox I have used Classy, Salsa and Network for Good. Each have annual fees and yearly contracts, if you move from one of them then your monthly donors don't transfer, lame! Donorbox was made with the nonprofit in mind. It has all the functionality I need and it's easy to customize and manage donors. I wish I would have switched to them earlier.
Avantages
- Best reoccurring giving. - Use of partners that do it better. Unlike other CRMs that try to do it all. Donorbox has API's already set up with Mailchimp and they use Stripe and Paypal. If you have used (and struggled with) Salsa or Network for good then you know the significance of this. Donorbox provides a powerful set of tools where the small nonprofit can thrive and continue focusing on their mission. - No annual cost or contract and low processing fee. - Forms are easy to create and customize.
Inconvénients
You can make the crowdfunding and donation form a Peer-to-peer fundraiser. Which is cool. I think it would be better if I could just create a peer-to-peer form and be able to customize it a little bit more. Still functional but I bet it could improve.
Alternatives envisagées
KindfulPourquoi choisir Donorbox
Network for good seems good on the surface and those salesman can deliver a good presentation. It wasn't until a month into the contract that I started to see all of the flaws and when I would suggest edits to the developers, nothing ever happened. I used them for two years. Stagnate, stuck in the early 2000s. There were three major reasons I switched. I'll only share one of those reasons; with NFG, when a donor signs up to give monthly it gives them the option to select how long (ex. 6 months, 1 year, forever ...). Even though it is easy to cancel a reoccurring donation, "forever" is a serious word so everyone selects a different option. Then their payment processor isn't smart so when a CC expires or when the billing address changes then the reoccurring donation stops. So lame and unnecessary (built for the donor not the nonprofit). I found myself doing a lot of work just to get donors to sign back up. With the correct technology, thank you Donorbox, this isn't a struggle. Contract and annual fee was a big turn off. Salsa: Contract and annual fee can be a killer. Salsa has some cool tools. I ultimately switched from Salsa because I lost a $15,000 online donation from someone in Hong Kong. Their payment processor wouldn't allow it in that area. The donor got sketched out. Gone. Lame.Logiciel antérieur
Salsa EngagePourquoi passer à Donorbox
Cost, features and customer service.- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
For Online Nonprofit donations
Publié le 04/01/2023
It has worked for us since 2016 and appreciate how stable it is.
It has worked for us since 2016 and appreciate how stable it is.
Avantages
It is a One click donation platform that works for Donors
Inconvénients
A challenge to figure out how to get to customer service
Alternatives envisagées
PayPalPourquoi passer à Donorbox
Built into button choices building a website in Weebly- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best Choice| Best Price | Easy to Use
Publié le 10/04/2022
Avantages
As a nonprofit, DonorBox is the best choice for my organization. It checked all the boxes and makes my accepting donations, designing the donor form, providing auto-generated receipts, and record keeping, a seamless process. As a start-up, this frees up so much time to devote to running the programs.
Inconvénients
No issues at all so this far. Donorbox offers other features I will incorporate in the near future as we grow.
Pourquoi passer à Donorbox
Donorbox allows me to use Stripe, PayPal, and Venmo at the same time, which ultimately gives my donors more options to give.- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
RF review
Publié le 01/06/2023
Just started, fairly easy to set up
Just started, fairly easy to set up
Avantages
Customer service and pricing. Had everything I need
Inconvénients
Kind of hard to navigate when setting up the campaign
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
User friendly & Exciting to Use
Publié le 26/09/2023
Avantages
I recently set up a recurring donation with a nonprofit that uses Donorbox and the system was very intuitive. I now receive monthly emails about my donation, and when I signed in to see the options to manage my account, it could not be easier to do! Awesome platform all around, and everyone I have had the pleasure of meeting on the team have been very kind.
Inconvénients
As a user of the platform, I do not have any cons with my Donorbox experience.
- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant Essai gratuit
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Easy start
Publié le 03/07/2023
Avantages
It is very easy to get started. The support team seems to be still “on the human side” and were very keen on answering my questions, fast and friendly.
Inconvénients
As an international organization we still have to do some work before getting on track.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
My experience with Donorbox
Publié le 11/03/2023
Its so educative, helpful in fundraising .
Its so educative, helpful in fundraising .
Avantages
Donorbox dashboard is very rich and easy to useDonorbox does not have initial deposit charges to use it.It does not charge expensively on the funds raisedDonorbox team are always aproachable, available for any advise you need.
Inconvénients
Stripe is expensive for beginners and yet you recommend it as a best payment option.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Keep this up
Publié le 05/05/2023
It was quite easy to set up and run. The customer support has been excellent. I will recommend...
It was quite easy to set up and run. The customer support has been excellent. I will recommend this to others.
Avantages
The product is easy to use and lives up to its promise.
Inconvénients
I cannot think of any gaps at this stage.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Simplest way to raise funds for your non-profit.
Publié le 24/03/2023
Gives greater reach and inspires donor confidence by using trusted payment platforms.
Gives greater reach and inspires donor confidence by using trusted payment platforms.
Avantages
As easy as one, two, three!No specific skills needed, up and running in no time.
Inconvénients
Othe payment methods. Could include donor choose to pay directly into back account or show donor existing QR Code.
- Secteur d'activité : Agriculture
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Capterra
Publié le 28/01/2023
The concern and love to help people to develop in to help others thereby wanting to create a global...
The concern and love to help people to develop in to help others thereby wanting to create a global family where everyone feels a sense of belonging.
Avantages
Makes work and communication easier.Secondly it is helpful in building confidence and in business administration and transportation.It is again a platform where information and need are shared and solution given.
Inconvénients
Not as yet but in course I shall be able to find out.As per now I have not yet received problem on the negative side.
- Secteur d'activité : Design graphique
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Customer Service
Publié le 12/04/2023
Avantages
Great customer service and quick response
Inconvénients
None that I can think of at the moment!
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Donorbox is great for our small non-profit
Publié le 03/09/2022
Outstanding; I get much better than I deserve with Donorbox.
Outstanding; I get much better than I deserve with Donorbox.
Avantages
I like how easy it is to set up forms. I am happy with their rates. I really appreciate the webinars they produce, so I can learn more. Really, I wonder why they do so many nice things for their customers; they are charitable to charities!
Inconvénients
Donorbox does all I want it to; I'm sure it does other cool things, but I don't need those things and I'm very happy with the service.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Donor box review
Publié le 03/11/2018
Even if text-to-give is not yet an option, I'd still recommend Donorbox over other donation...
Even if text-to-give is not yet an option, I'd still recommend Donorbox over other donation systems. It's rare, from my research, to get this much of functionality, simplicity, safety, and speed for so little financial investment.
Avantages
Really appreciate that Donorbox is so simple to use and so affordable. It's very helpful to have the option of suggested donation amounts as well - since starting to suggest amounts to our donors we've noticed an increase in donations! Really value the integrations with Salesforce and Mailchimp as well. This has allowed us greater functionality while keeping the cost of a donation system low.
Inconvénients
There are many great things about Donorbox that I thoroughly enjoy. However, a built-in text-to-give technology would really take it to the next level.
Réponse de Donorbox
Thank you so much for your kind words! It¿s always great to hear that we¿ve helping our customers be more productive and successful.
You¿ll be happy to know that we¿ve actually already started plans for a text-to-give feature.
As soon as it¿s ready, we¿ll be sure to let you know. We¿re always working to make Donorbox better, so your feedback is really helpful and much appreciated.
If you have any other ideas or features that you¿d like to see, please feel free to let us know. We wish you all the best with your fundraising efforts.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent Customer Support
Publié le 18/12/2021
Donorbox requires only a little learning to get the backend interface. It displays a beautiful...
Donorbox requires only a little learning to get the backend interface. It displays a beautiful donation box on the website, and it doesn't charge for features that other programs do. For a nonprofit, I think Donorbox is the best possible choice!
Avantages
It was easy to set up. One glitch at the beginning that was dealt with in record time as soon as support was notified. It has been stable ever since. The organization had some questions about the way the fees work, and support went above and beyond to explain the fees and to suggest a way our nonprofit could apply for a discount with PayPal and save on fees.
Inconvénients
I wasn't happy about the glitch that occurred that stopped the donor boxes from displaying properly on the website when I first set them up. They worked, and then, they didn't, and our account was not recognised in the system. However, as soon as it was brought to Donorbox tech support's attention, it was rectified, and the problem has never recurred. Hiccups happen, and since it has been stable ever since, I consider that a minor issue.