As I mentioned above, PlayVox provides us with so much insight into how we are doing with our training program. It has also increased our ability to maintain a level of quality to ensure our customers are well taken care of.
PlayVox is an amazing tool that allows you to do all your quality assurance checks and coaching session in one place. We love the ability to create scorecards dynamic to our workflows and communication channels. Because it is so simple to use, we were able to ramp up our season quality assurance team within hours and then let them get to it.
The insights we get from PlayVox also provide us with very valuable information that will help us improve our training for the next season. We are able to quickly see where our team members struggle so that we can increase our emphasis in those areas when we ramp up for the new year.
The only thing that we do not use is the rewards program. The gift cards that are available to select from limit our ability to use them because we have team members all around the world.
Overall easy to use and a decent option for small to medium sized businesses that need some Quality reporting.
This software is easy to use and easy to customize. Also includes some native reporting built into it.
In order to make an adjustment to an audit form, you basically need to create a whole new form which is not ideal for reporting trends.
I like how easy and efficient it is to follow up on QA's of my calls and tickets. makes it very easy to reference and list stuff to work on!
some of the stuff is confusing like ratings. communication platform like messaging and comments seem pretty useless.