--- description: ChurnZero : qu'en pensent les utilisateurs ? Lisez les avis sur ChurnZero, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ChurnZero - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de relation client](/directory/650/customer-engagement/software) > [ChurnZero](/software/108329/churnzero) # ChurnZero Canonical: https://www.getapp.fr/software/108329/churnzero Page : 1/6\ Suivant: [Page suivante](https://www.getapp.fr/software/108329/churnzero?page=2) > ChurnZero est une plateforme d'engagement client et de fidélisation pour les équipes de customer success d'entreprises basées sur des abonnements qui permet de réduire les taux de désabonnement et d'augmenter les renouvellements. > > Conclusion : 129 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 129 Avis | | Simplicité d’utilisation | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ChurnZero - **Pays**: Arlington, É.-U. - **Entreprise fondée en**: 2015 ## Contexte commercial - **Prix à partir de**: 12 000,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Australie, Belgique, Canada, Irlande, Israël, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - API - Actions découlant d'un événement - Alertes de compte - Alertes/Notifications - Analyse ad hoc - Analyse de l'évolution des ventes - Analyse de texte - Analyse des sentiments - Analyse des tendances - Analyse prédictive - Analyse visuelle - Aperçu de Gantt/du calendrier - Authentification unique - Automatisation des processus et flux de travail - Autorisations basées sur les rôles - Base de données de clients - Base de données de clients - Base de données de contacts - CRM - Cartographie du parcours client ## Intégrations (33 au total) - AskNicely - Chargebee - ChartMogul - Copper - Freshdesk - Freshsales - Gmail - Google Calendar - Google Workspace - Help Scout - HubSpot CRM - Intercom - Jira - Maxio - Microsoft Teams ... et 18 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de relation client](https://www.getapp.fr/directory/650/customer-engagement/software) ## Catégories connexes - [Logiciels de relation client](https://www.getapp.fr/directory/650/customer-engagement/software) - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) - [Logiciels de Customer Success](https://www.getapp.fr/directory/959/customer-success/software) - [Logiciels CRM](https://www.getapp.fr/directory/230/crm/software) - [Logiciels de suivi commercial](https://www.getapp.fr/directory/3059/sales-tracking/software) ## Logiciels similaires 1. 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[Customerscore.io](https://www.getapp.fr/software/2079342/customerscore-io) — 4.8/5 (17 reviews) ## Avis ### "Sophisticated machine" — 5.0/5 > **Ana** | *11 mars 2022* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 9.0/10 > > **Avantages**: The integration and CS support we have gotten > > **Inconvénients**: The fact that you cannot @ mention colleagues and interact real time > > Usage insights, NPS launch, Support ticket view ----- ### "Almost one year in, and zero regrets" — 5.0/5 > **Utilisateur vérifié** | *12 juillet 2021* | E-learning | Taux de recommandation : 10.0/10 > > **Avantages**: ChurnZero has an extreme emphasis on the user experience of the Customer Success Manager. This is absolutely vital. Every second one of our team spends wasting thought on "Why isn't the system working" or frustratedly struggling with some unintuitive menu is one not spent tending their book of customers. ChurnZero comes at customer success from the right angle - when customer success managers are happy and equipped, they succeed. > > **Inconvénients**: The software isn't great at handling a multi-tenant or multi-product subscription-based SaaS product like ours. We're going to have to do some major restructuring to our account structure for the ChurnZero event tracking to actually get usable data. This is because at the time of writing journeys and events are tied to accounts rather than subscriptions or sites, which is a level of abstraction the system is not set up for. This structure is fine for single-site customers, but when a customer can have multiple products and subscriptions on their account, it gets clunky and mixed up fast. > > ChurnZero is slowly but surely making us better at Customer Success as a team. Every journey we implement, every play we create, every report we run, makes us more process-driven and less reactionary. Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team have been quick and excellent. While the software itself is great, the experience of working with the team over at ChurnZero, especially our CSM Bree, is what tips them over the bar into excellence. ChurnZero are our partners in customer success, not just our vendor. ----- ### "I have a lot more to learn" — 4.0/5 > **Virginia** | *11 mars 2022* | Assurance | Taux de recommandation : 6.0/10 > > **Avantages**: We are able to review and interact with data we didn't previously have in a digestible format. We are more easily able to codify and standardize department practices. > > **Inconvénients**: There are limitations to segmentation that make using other features difficult. Also, setting up some of the segments is cumbersome and confusing and there are no features to help with clean up. > > I have a lot more to learn, and I have run into some roadblocks, but we have a great support team working with us that has guided me through my frustrations. ----- ### "Visibility Is Power" — 5.0/5 > **Sam** | *19 novembre 2018* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: There are so many benefits in utilizing ChurnZero. However what I like most is that you're able to see the big picture. From churn scores to net promoter scores, you're able to see client health. When you have dozens and dozens of clients, it's easy to lose track of what's going on. It's easy to have client's slip through the cracks. Using ChurnZero significantly reduces that risk. > > **Inconvénients**: Learning how to use a lot of the features does take some time before you're comfortable with it. > > It's all about protecting the MRR, my experience has been great. ----- ### "Great software to manage your customers and reduce churn" — 5.0/5 > **Sharon** | *8 juin 2019* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Very simple to to use when we compared it with competitors, integration to other software like SalesForce and Zendesk was smooth. ChurnZero is the 'working platform' in which our CSMs manage their daily operations, good dashboards exists to provide 360 view of your customers overall health. > > **Inconvénients**: I'm hoping that in the soon future they'll develop some AI capabilities that will be able to predict churn according to data analysis. > > Excellent. ChurnZero assisted us to keep our churn under control and reduce it. Their support team is super efficient and fast and our queries quickly addressed. ----- Page : 1/6\ Suivant: [Page suivante](https://www.getapp.fr/software/108329/churnzero?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/108329/churnzero) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées