Avis clients sur Legal Suite

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9 avis
- Secteur d'activité : Produits laitiers
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
GaLexy is a very good product.
Publié le 28/09/2020
Le service technique prend beaucoup de temps à nous revenir sur nos billets. Le personnel est très...
Le service technique prend beaucoup de temps à nous revenir sur nos billets. Le personnel est très compétent, probablement surchargé.
Avantages
Outil personnalisable en constante évolution. En générale, je suis satisfaite du produit, il répond aux exigences de la tenue de dossier ainsi qu'à ce lui de nos gestionnaires, soit à leur fournir des rapports.
Inconvénients
Les mises à jour ne sont jamais réussi du premier coup. C'est à dire que lorsque nous avons un déploiement pour une mise à jour (qui dans bien des cas sert à régler des problèmes techniques), il faut souvent en refaire un autre car certaines fonctionnalités personnalisées sont disparues.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
LegalSuite Early Evaluation
Publié le 02/10/2020
I am pleased with the overall handling of the contract and pricing negotiations, support is very...
I am pleased with the overall handling of the contract and pricing negotiations, support is very friendly. I wish the training was a little more indept and spread out to help with set up of the system, this may be some fault of my own for not asking the "right" questions. I am overly satisfied with the system and it does seem that if i have questions they are there to answer them.
Avantages
I love the different modules. Currently I work with legal matters, contracts and entity management, having the separate modules helps keep everything very clean and organized. I like the fact that users can submit their contract request through a portal and check on the status and notes.
Inconvénients
I do not like the separation of the portal to the actual contract modules. We have business owners that we need to submit requests for contracts, the request process is great, except for the fact that there are two different links to view actual contracts when the user is only read only and then a different link to submit and track your request. It would be great is you can have a create request within the contract module so they don't have to move to another location for the portal requests.
Alternatives envisagées
AgiloftPourquoi choisir Legal Suite
Meditract did not have the different modules. It was a very simple database that didn't have the different features to handle legal matters, real estate, entity management etc. It simply was a contract database that would store you agreements and recently they upgraded to a workflow, but only for contracts. They seemed very disorganized by billing multiple times and changing the invoice number but for the same item. They were very disorganized.Pourquoi passer à Legal Suite
The listed vendors were just several that we priced out, we tried to reach out to as many as we could to ensure we received the correct product that we needed. Legalsuite trumped all. It had the various modules, it had the workflows, it had attention to all the areas that we needed. It is a very robust system, it is easy to work with and very organized. Overall it was the best in price as well. It the most bang for the buck, other vendors didn't compare.Réponse de Legal Suite
Hi Kaitlyn, this is all fantastic feedback and provides some valuable insight into areas we can improve to make GaLexy work better for all clients out of the box. This suggestion has been added to the R&D roadmap. People love the module approach that we offer to the legal industry.
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 0.0 /10
Review of GaLexy system
Publié le 01/10/2020
The only benefit is that we can track all matters in the system. Otherwise, the system falls far...
The only benefit is that we can track all matters in the system. Otherwise, the system falls far short of our expectations and in many ways is not as good as our previous system.
Avantages
Ease of entering data and matter status tracking.
Inconvénients
Reporting feature is absolutely horrible and practically non-existent. Cannot get simple reports that we used to get from previous system, "CaseTrack," unless we pay for custom reports. Creating reports to get even some basic information is not intuitive and very complicated and we cannot get reports on information that is contained in the system. The layout of reports generated by the system is poor - especially for E-Billing reports. And information is often missing from the reports even though there are columns for the information. For example, under a column that is supposed to show "Expenses," instead of the dollar amount of Expenses that were entered, it shows the word "Expenses" in the column instead of a dollar amount. E-Billing reports are often wrong - often there are multiple listings of the same invoice and all of them are added to the totals, so the totals are wrong. ALSO, assigning User Access is very problematic. You have to assign everyone to a module or modules. For example, we have different User Groups who need access to the Matters module, however, some User groups should not have access to everything in the Matters module. We tried to setup Exceptions, we cannot find a way to limit certain groups from access to the entire module. This is not working for us so we have certain groups that have access to matters which they should not. ALSO, we do not like the separate modules set up and the fact that you cannot move matters between modules.
Réponse de Legal Suite
Hi Diana, we really appreciate your feedback and understand your concern about the reporting feature & user access, which has been fixed and upgraded. This will be contained in your next schedule upgrade. After the upgrade, we will provide free training that would include how to share information between modules. Please feel free to reach out anytime, and we'd be more than happy to assist you.
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Legal Software for Attorneys
Publié le 03/11/2020
Great.
Great.
Avantages
Follows the way attorneys work. File (or case) based with document management and functions
Inconvénients
International customer base. Need more standard operators that address the US market (50 states)
- Secteur d'activité : Médias de diffusion
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
GaLexy
Publié le 22/09/2020
Avantages
Notification
Easy to use
Integration is good
Inconvénients
Upgrades
Processes is not easy when on premise
N/A
Réponse de Legal Suite
Thank you for your candor in this review. It is unfortunate to hear your experience with our upgrade process has been less than ideal. We are always striving to get better through continuous improvement to this process.
- Secteur d'activité : Exploitation minière et métaux
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 4.0 /10
OK functionality, thin on support
Publié le 22/09/2020
Our prior product was being phased out, so GaLexy was implemented to replace it. Implementation...
Our prior product was being phased out, so GaLexy was implemented to replace it. Implementation was relatively smooth. System upgrades require a whole day of outage. Support staff aren't very available. Nice people when you get them. This seems to be improving somewhat. I am hopeful that this continues to improve.
Avantages
The GaLexy product has good capabilities when it comes to document capture, storage, and search.
Inconvénients
Support is very thin. Much of the support staff is in Europe and doesn't work on a US time zone/calendar.
Réponse de Legal Suite
Thank you for being a customer of Legal Suite for 3+ years. We are disappointed to hear that your support experience was not satisfactory. We replaced personnel in our Montreal IT department and staffed up to prevent future support issues moving forward to support the North American marketplace. We value our partnerships with our customers and aim to provide top-notch customer service.
- Secteur d'activité : Hôpitaux et soins de santé
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Legal & Enterprise Risk Services
Publié le 14/06/2016
I have had very few issues with the Legal Suite program and, when I have encountered any issues at...
I have had very few issues with the Legal Suite program and, when I have encountered any issues at all (all of which have been very minor in nature), I have received prompt support.
Avantages
Ease of use.
Inconvénients
None come to mind.
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Amazing software
Publié le 22/04/2019
Avantages
This is easy to use and gets the job done fast.
Inconvénients
I experienced some slowdown at times but nothing too bad.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Great product provides cost effective risk management tools
Publié le 10/05/2016
We struggled to find a cost effective tool to monitor risk and insurance. Legal Suite successfully...
We struggled to find a cost effective tool to monitor risk and insurance. Legal Suite successfully delivers an easy to use hosted solution that fits our needs.