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Sogolytics
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729 avis
- Secteur d'activité : Relations publiques et communications
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Le logiciel d'enquête simple et efficace
Publié le 01/03/2023
En parallèle de notre travail de prospection téléphonique au sein de notre entreprise, nous...
En parallèle de notre travail de prospection téléphonique au sein de notre entreprise, nous utilisons régulièrement Sogolytics pour envoyer des enquêtes ou questionnaires lorsque les clients n'ont pas le temps de répondre par téléphone.
Avantages
Les formulaires sont hautement personnalisables ce qui permet de répond précisément à l'ensemble des demandes de la part de nos clients. Ensuite la visualisation des données poussées permet de sortir des rapports détaillés et de s'appuyer sur les envois suivants.
Inconvénients
Sogolytics est un très bon outil, pas de point faible - nous nous en servons au quotidien lorsque nous avons besoin de publier des formulaires.
- Secteur d'activité : Réseaux informatiques
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Je effectue une bonne expérience avec Sogo
Publié le 04/11/2022
J'ai commencé à utiliser SoGoSurvey pour mon projet il y a quelques années .L' organisation et la...
J'ai commencé à utiliser SoGoSurvey pour mon projet il y a quelques années .L' organisation et la mise en œuvre de l' enquête primaire ont été réalisées avec peu ou pas de courbe d' apprentissage .Il ne m'a jamais fallu plus de quelques minutes pour comprendre comment utiliser chaque fonctionnalité grâce à leur documentation en ligne claire et simple .Lorsque j'enseigne , il est simple pour moi d' inciter mes élèves à utiliser la plateforme rapidement et correctement.
Avantages
J'ai trouvé que SoGo Survey était simple à comprendre , à configurer et à utiliser .Un support professionnel est fourni par SoGo, et les membres du personnel semblent être disponibles à tout moment pour les appels et les demandes de chat .Les vidéos d' accompagnement sont bien faites et nous ont permis de comprendre rapidement le fonctionnement de l' outil et comment l' ajuster pour répondre à nos besoins.Généralement simple à comprendre et à utiliser, surtout pour ceux d' entre nous qui ne sont pas des spécialistes.
Inconvénients
Peut -être un bref résumé de l' analyse des données et du rapport pour persuader les gens de souscrire à ce produit. Et un mise ajout est recommandé.
- Secteur d'activité : Art/artisanat
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
correct
Publié le 07/11/2022
Avantages
Super service IT. Facile d'utilisation et superbe interface
Inconvénients
Le seul point faible c'est que certaines fonctionnalités soient payantes

- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Good to use for student survey
Publié le 27/12/2023
Avantages
I like Sogolytics for 3 reasons: 1) its plus plan is free for students; 2) respondents don't have to log in to answer survey questions; 3) its survey can be opened in other countries than the US without a VPN.
Inconvénients
Its user interface is not very clear and easy to use.
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy to Use, Great Features for the Cost
Publié le 12/12/2019
I wanted a simple tool that I could use to create surveys including automatic responses so that I...
I wanted a simple tool that I could use to create surveys including automatic responses so that I could continuously collect data on personality. SoGoSurvey was perfect for my needs - reasonably priced and including the features I needed. Embedding in my academic page is very easy and their customer service is very good.
Avantages
It's easy to use and allows me to group multiple questions into one category to report the results to participants. When participants know they will see their results, they are more likely to respond to the survey. I also feel that for the features provided, the software is reasonably priced. My institution purchases Qualtrics, and while excellent, that software is priced beyond the means of typical individual researchers.
Inconvénients
Since I'm so interested in the reporting features for participants, I'd love to see more bells and whistles there - for example, the ability to automatically calculate the overall averages for categories and contrast that average with the participant's would be very helpful. However, I understand that such an advanced feature would be unreasonable for the charged price.
Alternatives envisagées
SurveyMonkeyPourquoi choisir Sogolytics
Ease of creating the specific participant's report I wanted (automatic response to participants).Logiciel antérieur
XM for Strategy & ResearchPourquoi passer à Sogolytics
For the price, the features offered were much better.Réponse de Sogolytics
As always, we're so pleased to be your platform of choice for your research, Cris. Thank you for taking the time to leave a detailed review!
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
great experience
Publié le 21/04/2018
Avantages
I like the design of the website and the way we can work on it . and it was easy to distribute the survey in several ways. I enjoyed the great fun of working on this site. I also heard about the different tools that made the questionnaire distinctive. I will like to use this website in my all research and assignment during my three left semesters at Zayed University, and I will advise my friends and college mate to use it also. This website encourages the student to well done their assignment in professional and academic style. love this website a lot.
Inconvénients
I find it defect to collect Data its need to well understand and it takes a lot of time for me to understand the process of collecting Data after the distribution of the survey. Also we send the survey to many people and for example we send it to time I don't find I way to delete the extra one, so it will be better if an option added which about if the survey sent out before to the same email it cant send again so we will not be chosen to send it by mistake twice to same people.
- Secteur d'activité : Pétrole et énergies
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
We love SoGoSurvey and use it almost exclusively now
Publié le 15/03/2021
We love SoGo so much we came back to it after about a year of limping along with Google Forms or...
We love SoGo so much we came back to it after about a year of limping along with Google Forms or Microsoft Forms. We are glad we're back as accountholders!
Avantages
SoGoSurvey is feature-rich and has top-notch reporting tools. It's UI is very simple and modern, and it's actually enjoyable to build surveys and forms with their software.
Inconvénients
The email templates are still limited, so if you use them instead of your native client, you may find them lacking. We don't use them most of the time.
Alternatives envisagées
Google FormsPourquoi choisir Sogolytics
SoGo has FAR more features. Yes, there is a cost, but the cost makes for a more professional experience than Google or Microsoft Forms.Logiciel antérieur
Google FormsPourquoi passer à Sogolytics
Far more features and something that looks very professional and intentional, instead of an afterthought like a survey via Google Forms can appear to be sometimes.- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Collecting a mix of quantitative and qualitative feedback - 30 developing country health...
Publié le 26/04/2022
We did a review and synthesis of 200 tropical disease research projects across institutions in 30...
We did a review and synthesis of 200 tropical disease research projects across institutions in 30 developing countries. We wanted to collect a range of information, including: their experience with the program, suggestions for improvement; sharing of tools they developed and learning that have potential for transfer to benefit counterparts in other countries.
Avantages
I am not well versed in using this kind of tool. I found SoGo Survey easy to figure out, set up and rollout.
The SoGo support services are very professional and staff seem to be always available - both on the chat and for phone calls. The supporting videos are well done and enabled us to quickly learn how the tool works and configure it to our needs. Generally easy to figure out and use, especially for non-specialists like us.
The data that was output in tabular form gave us a rich 'knowledge base' that was the basis of a credible final report.
Inconvénients
We chose the premium package 'pay as you go', as we changed our minds as the project progressed, we kept the package for one year, which was more expensive than we planned. Next time we will opt for the yearly subscription, which is a more cost effective option.
Alternatives envisagées
SurveyMonkeyPourquoi passer à Sogolytics
I liked the way SoGo was presented on the website (a very friendly impression) and in the interaction with the staff as we investigated which survey tool to use.- Secteur d'activité : Études de marché
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Sophisticated features for my surveys
Publié le 24/10/2022
I have been using the software for almost 1 year both for my PhD research and thesis. I think the...
I have been using the software for almost 1 year both for my PhD research and thesis. I think the software is useful not only for academics, but also for market research professionals, or public surveys.
Avantages
interactive interface, routing (skip logic), sleek design
Inconvénients
Some features are not free, for example skip logic which is very critical
- Secteur d'activité : Études de marché
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Free Trial Review
Publié le 09/11/2020
Very pleased with the product in a free trial. Many desirable features are in the various paid...
Very pleased with the product in a free trial. Many desirable features are in the various paid tiers.
Avantages
Easy to add survey questions, rearrange, create pages. Was able to quickly export data. Clear on navigation within projects. I liked the test survey option.
Inconvénients
I would have preferred more template demographic questions or fields. Navigating between projects was a little confusing. Not all changes after test survey made it to the visual report but was available in data export.
Pourquoi passer à Sogolytics
Review indicated that SoGoSurvey had most features in free option and SurveyMonkey didn't export data for a free version. Google Forms only exports to Google sheets. I needed quick export to csv. The student license was very desirable as my immediate use cases are for school projects.Réponse de Sogolytics
Thank you, Katie. We hope to see you back when you are ready to conduct your your next market research project!
- Secteur d'activité : Institutions religieuses
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
SoGoSurvey - A great tool!
Publié le 18/12/2020
We have been very happy with the results of using SoGoSurvey to receive additional feedback to help...
We have been very happy with the results of using SoGoSurvey to receive additional feedback to help us make decisions as we move forward. Particularly, as we are in this year of the pandemic and changing business times, it has been helpful to solicit information.
Avantages
We have found SoGoSurvey to be extremely helpful to us. We entered a new world to do surveys to solicit feedback from our volunteer staff and our customers (campers) and this was the right tool for us. The ease of use for the user who designs the survey and the ease of access and use for the taker of the survey are both terrific. We like the options for the questions and the ability to format for layout that works well for different types of surveys.
Inconvénients
Some of the formatting of fonts and background could be a little better and easier to manage. But for what we do, it is not critical (and may be possible that we just didn't learn!)
Pourquoi passer à Sogolytics
We chose SoGoSurvey for the cost and particularly their support of the not-for-profit industry with available discounts. This has been especially helpful due to loss of business this year!Réponse de Sogolytics
We're so pleased to hear that SoGoSurvey has been helpful in an otherwise challenging year. We wish you all the best in 2021!
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy for All to Use
Publié le 14/01/2020
They have great customer service, quick to respond with good information.
They have great customer service, quick to respond with good information.
Avantages
This survey platform is so easy for both the administrator as well as the survey respondents to use.
Inconvénients
Nothing, it works great. I don’t have anything bad to say about it.
Alternatives envisagées
XM for Customer ExperiencePourquoi choisir Sogolytics
Ease of useLogiciel antérieur
SurveyMonkey AudiencePourquoi passer à Sogolytics
It is easy to set up and easy for my users to navigate.Réponse de Sogolytics
We love hearing this, Valerie! Best of luck with your future research. :)
- Secteur d'activité : Banque
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
master on factors that influence a good increase of digital behaviour.
Publié le 11/08/2022
It's too fast for it since i begin. I am a new joiner.
It's too fast for it since i begin. I am a new joiner.
Avantages
It support is great. Easy to use. I do not know yet if data analysis and report will be also at this level since i am studying this product. I guess it will.
Inconvénients
Might be a short presentation of Data analysis and report to influence subsribe to this product.

- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Improve my customer experience
Publié le 10/06/2023
I was able to see a difference in the efficiency and quality of my customer experience analytics...
I was able to see a difference in the efficiency and quality of my customer experience analytics data. The user interface is very intuitive and was designed to be easy to navigate. The ability to customize my quizzes and track responses in real time was awesome.
Avantages
I think what I liked the most was how easy it was for me to collect and analyze customer experience data but also this platform is designed in a very intuitive way, which made everything very simple and fast.
Inconvénients
I didn't find anything I really didn't like because this platform is very easy to use and allows data analysis in a very clear and concise way. My only criticisms might be more additional features, such as integration with other platforms or more advanced functionality for experienced users.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
PhD Dissertation
Publié le 06/04/2023
The staff are amazing and customer service is quick to response to any questions. They also...
The staff are amazing and customer service is quick to response to any questions. They also accommodated my needs while collecting data for me dissertation.
Avantages
I liked the tools that are available to me while designing the survey. One of the best features that I am using is the audio file embedding feature. I investigated multiple tools looking for this feature, but Sogolytics was one of the few that offered embedding audio files within the survey itself without the need to use external servers or hosting apps.
Inconvénients
None. I love everything about Sogolytics. I do appreciate the thoughtfulness of the designers/programmers who created this tool.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Free trial
Publié le 17/10/2023
Avantages
Their support of higher learning by offering free student memberships
Inconvénients
I don't have enough experience with it to dislike anything.
- Secteur d'activité : Études de marché
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Sogosurvey: a life saver for all researchers
Publié le 17/10/2019
Overall, ive used this survey platform for almost 2 years, and have designed many survey forms with...
Overall, ive used this survey platform for almost 2 years, and have designed many survey forms with sogosruvey, i can proudly say that it has saved me so much time. It only took me a day to design my questionnaire, distribute it via link, and all i had to do was sit back and wait for responses. I could see how many responses were made and i could also see which day the respondents completed the questionnaires. exporting the data was extremely easily, it cut my workload in half, i dont think i can say the same for other survey platforms. I have recommended Sogosurvey to many other research mates and they have all thanked me for it. and now i'd like to thank sogosurvey!
Avantages
I absolutely loved the fact that it is so easy to navigate around. Everything you needed was there in the same page. I also love the level of customization sogosurvey offered, there are ready made templates that could be chosen for the convenience of the users. In comparison to other online survey platforms, i found that Sogosurvey extremely time saving, to make further changes and modifications to your questionnaire literally take only minutes to complete. I have had my respondents and other fellow research mates telling me how neat the survey form was. It could be easily viewed in a mobile, a tablet anywhere. I especially liked the "smartness" of the software. It catered to every need i wanted. I could also track the responses i had from my respondents, like how many was done on a particular day. which was so convenient! Last but not least, i cannot stress enough on how good the software was in terms of data exportation. I was surprised on how neat and organized all the data was in one excel sheet. Absolutely in LOVE.
Inconvénients
I think the free package given was a little to basic. There was too little options for a new user to play around with. The free package offered could not justify half the greatness the software actually have with a paid package. I think this can be improved with a little bit more options, especially the question options. so that there is a good and satisfactory preview of how the survey will look like. One more thing, i think the instructions and video tutorials would be nice if they were more precise, as a new user, it could be difficult to navigate around looking for things you need as it takes some time to get used to. I would also like it if i could see who has responded to my questionnaire and when they responded.
Réponse de Sogolytics
Athena,
We thank YOU for your kind and thorough review. I've shared your feedback with our development team as well they never tire of compliments about their 'smartness.' :)
Cheers to successful research!
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best survey option for you buck
Publié le 11/05/2022
I use the heck out of this tool. I'd say we have hundreds of surveys in it. People are always...
I use the heck out of this tool. I'd say we have hundreds of surveys in it. People are always surprised by what it can do, the hiding of questions until another question is answered a specific way, the branching and piping.
Avantages
This survey tool is hands down the best value for your dollar. It is a robust package with a great price tag. I can do advanced skip logic, and there are all kinds of question formats and report builders.
Inconvénients
There is not much to complain about with this tool, especially for the price. I mean there might be free tool that compares to this free option, but if you really need to buy a tool for use on-going for a business, this is the tool to buy. The ONLY slightly negative thing I would say is the that the folder layout is a bit clunky and it's not always intuitive. But I've been using this for 5 years and they continually improve it.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy to use and good reports
Publié le 18/08/2021
Honestly I love SoGo.
Honestly I love SoGo.
Avantages
We use SoGo for annual business reviews with customers and for biannual NPS surveys. I liked that they can be branded, that there is conditional formatting, and the export to Excel for reporting
Inconvénients
Well this is very specific to our org but there was one part of the ABR that required more flexibility than the software allowed. We have to manually adjust the report which could have been avoided if there was a feature to assign a numerical value to a text response, but it was not a big deal. Find and replace works post export easily enough.
- Secteur d'activité : Production audiovisuelle
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
A very simple and quick surveying software.
Publié le 21/10/2019
A very Fast survey system, just add questions and that's it, sogosurvey will take care of everything...
A very Fast survey system, just add questions and that's it, sogosurvey will take care of everything. I created future equipment buying opinion and found its better to ask people about it and give them a form and get them to think before asking. People can fill the form on their convenient time and mood which helps me to get the most accurate result and get to the conclusion faster.
Also, their feedback and experience with the maker company also help me how simple it is to get service done as I work in a pro-environment and we need out equipment fast or we encounter loss.
Avantages
I needed to survey 20 people very quickly and I found sogosurvey with over 500 reviews, mostly positive as my first choice. I register using my google account and that's it. After registration, it's tutorial video explains a lot and helps me to start quickly.
I started to add my question and within am hours my survey is ready. It is not an official survey but to choose the equipment for out future projects but all my participants think it is.
It is a well-designed template and really nice report. I can do a pool but the survey is so much flexible.
Inconvénients
I have to refresh the windows after adding the survey form template. And after that, it is very fast and usable.
Réponse de Sogolytics
Hi! We're happy to be the platform you are using to help you select equipment for future projects. You made the right choice to go with SoGoSurvey for quick set-up and ease of use!
- Logiciel utilisé Autre pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
SoGoSurvey combines outstanding features with top-notch, responsive customer support.
Publié le 22/08/2017
SoGoSurvey allows us to evaluate our educational training and initiatives in a way that other...
SoGoSurvey allows us to evaluate our educational training and initiatives in a way that other survey tools simply cannot do. Some of our surveys are fairly complex, with many opportunities for branching respondents either to or away from certain sections based on their earlier responses; SoGo enables us to do that. There are also 17 basic types of reports--most of which we don't need for our purposes, but they're available--and the ones we do use are highly customizable and nicely formatted. With certain key tweaks to the branching feature--specifically, adding a "hide/skip page" rule to make branching logic easier to create--it could be THE number one survey tool on the market, hands down.
Avantages
We use SoGoSurvey because it offers the following key features, some of which are not available with other survey platforms:
1) the ability for respondents to print out their responses once they're finished
2) the ability for respondents to save and return later to finish longer surveys
3) the ability to either generate a multi-use survey link OR send individual invitations, thereby allowing for tracking of respondents; reminders can also be sent just to those who have not responded
4) a large number of question types, including advanced, multiple-part grids
5) skip logic and advanced branching functionalities
6) advanced reporting capabilities
7) highly competitive pricing for nonprofits/educational organizations
The interface is fairly easy to use, and the customer support is FANTASTIC; SoGoSurvey support professionals respond quickly and always provide helpful assistance.
Inconvénients
The skip logic/branching interface can be a bit difficult to use, depending on what you're trying to do. For example, the advanced branching feature has no "hide/skip page" option and therefore requires an expert level of proficiency in branching logic in order to create more complex surveys. It would be so much easier if you could simply have respondents skip certain pages based on their responses, rather than creating a complex web of logic rules to accomplish this. Luckily, this is likely not an issue for the majority of survey users.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Postgraduate's lifesaver
Publié le 02/10/2018
As a researcher, i always found that data collection as well as analysis was always the most...
As a researcher, i always found that data collection as well as analysis was always the most tedious thing in research, and i have always dreaded the process. However, it all turned around when i came across SogoSurvey. I actually get excited to further explore Sogosurvey. I read the reviews, and have heard good comments from fellow friends in the research field. Everyone recommends it! Though i have only tried the free basic package only, it was good enough to get me hooked on the ease of the whole thing and ultimately willing to get the plus or pro package. I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms. I am extremely relieved that i came across Sogosurvey, after trying other survey platforms, i definitely choose Sogosurvey in a heartbeat!
Avantages
I really liked that everything could be found in that page alone, rather than having to navigate from pages to pages like other survey tool that i have tried. The level of customization and user friendliness is astounding. I absolutely love that everything could only be a click away. I believe that it saves a lot of time, as it does not take long to watch the video tutorials and wait forever for the customer technical support to reply. I could get my questionnaires done and sent out in a day if i wanted to! I absolutely love the customer technical support. they take literally seconds to reply and provide you with helpful and precise instructions and solutions. The data exports and reports are great too, one need not worry about exporting reports and questionnaires, the formats and what not as they are easily done only a click away in a wide variety of export formats, which does not pose as a problem at all!
Inconvénients
I've only tried the free basic package and i found that the free features given were a little too limited.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Love the flexibility
Publié le 21/10/2020
The responsive support is the very best I've experienced. I'm continually amazed at how quickly...
The responsive support is the very best I've experienced. I'm continually amazed at how quickly they are able to address my questions. Plus, they seem to be really engaged employees. In my previous life, we sold employee and 360 surveys that required highly skilled survey people. I'm able to create professional survey reports for the nonprofit organizations and I'm not a trained survey professional.
Avantages
The flexibility to design surveys to meet a variety of needs. I am a volunteer that helps to design surveys for several different nonprofit organizations. I have been able to meet every need with a combination of the Pro level and download features.
Inconvénients
I needed to upgrade to the next level to be able to do true 360 feedback surveys. I could work around this with the download capabilities and using Excel to fill the missing features.
Réponse de Sogolytics
Chris, thank you so much for the detailed and positive feedback! We don't just offer a customer experience product, we take pride in delivering a wonderful customer experience to all of our users. :)
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
SoGoSurvey for PostGraduate Supervision Reports
Publié le 31/03/2017
I am a Senior Lecturer at the University of South Africa (UNISA). As part of my academic citizenship...
I am a Senior Lecturer at the University of South Africa (UNISA). As part of my academic citizenship, I am responsible for collating reports on students' postgraduate progress on a six-monthly basis. The primary objective is to increase the M & D throughput rate. To achieve this objective, the Higher Degrees (HD) committee has elected to eradicate the paper-based cumbersome system in favour of an online automated system that is simpler and less time consuming for both students, supervisors and the administrative staff of the HD committee. The student reports assist in ascertaining what problems students may be experiencing in terms of their research and with their supervisor/co-supervisor, identifying remedial actions to address student problems in terms of training opportunities, escalating serious issues to the HD committee for intervention if necessary and to serve as an impetus for students to progress with their studies. The supervisor reports assist in determining the lack of progress from students, identifying remedial actions to address student problems in terms of training opportunities etc, identifying remedial actions to address supervisor problems in terms of training opportunities, co-supervision, online mentoring etc, escalating serious issues to the HD committee for intervention if necessary (e.g. problem students), and to prompt supervisors to improve their supervision skills. Various tools were investigated in terms of ease of use, cost, reporting features, etc. and the survey tool, SoGoSurvey was deemed suitable for the reporting system. 29 Questions for Students and 15 Questions for supervisors have been created. The reporting system was implemented in 2016 on the plus plan and was extremely successful. I created the survey which is actually a reporting system and found that students and supervisors found this system to be extremely efficient in contrast to the manual word documents we had. I could easily send reminders to students and supervisors regarding non-submissions and could also extract the unique survey URL's for students that did not receive the invitations. It was also possible to draw meaningful reports and statistics from the system. This greatly reduced administrative overhead and I received instantaneous support from the SoGoSurvey team. We will continue with the system this year although we would like to upgrade our package to take advantage of additional features.
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Ideal for behavioural studies!
Publié le 16/10/2017
Free account for student, and outstanding customer support.
Always quick answering and suggestions.
Free account for student, and outstanding customer support.
Always quick answering and suggestions.
Avantages
I have being using SoGosurvey for about two years now. During these years I have developed dozens of different questionnaires, within different levels of complexity. I use them mainly for my phd research, where I develop different types of behavioural tests. I must say that I am still quite happy with the service. I've seen that the SogoSurvey platform has evolved quite a lot within the last couple years, so it is definitively a service that keeps a constant upgrade policy. Hence, the resources to implement efficient surveys are always getting better and better. The graphics interface has also improved quite a lot. Customer's service is fast and 24/7. I am based in Europe, and always get quick answers when I have a specific inquiries, which is simply fabulous! The sogosurvey servers are quite stable. I have worked with other systems (such as Qualtrics), which usually rely on the university's servers, and therefore are significantly less stable. Finally, I can tell you that I will keep on using such services for a longer period time. I am very grateful of having found SoGoSurvey. The other ones available in the market won't go as smooth as this one. Of course, it is also important to mention that Sogosurvey offers special price ranges for students (like, free subscription...!), which is very convenient for researchers that are starting their careers. Cheers!
Inconvénients
Still some features to include, such as randomisation of pages.
Overall, I find that the interface could be improved, but in general it is quite easy to handle.