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190 avis
- Secteur d'activité : Matériel informatique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Ninja RMM, un produit en constante evolution
Publié le 17/05/2023
Au déla du produits qui fonctionne tres bien, nous avons découvert une équipe réactive et a...
Au déla du produits qui fonctionne tres bien, nous avons découvert une équipe réactive et a l'écoute de nos demande, plus qu'un fournisseur Ninja est un partenaire fiable
Avantages
Une prise en main rapide pour l'assistance de nos clients, un tableau de bord qui concentre l'essentiel pour faciliter la vie des techniciens, et l'automatisation des taches récurrentes qui nous fait gagner énormément de temps.
Inconvénients
L'acces pour les clients lorsqu'ils veulent prendre la main sur leur parc est tres limité.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Rc Group
Publié le 20/12/2022
Avantages
A chaque mise à jour des évolutions pertinentes
Inconvénients
Un seul endroit pour gerer mon parc informatique, il manque plus que bitdefender GravityZone dans la console
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Répond aux attentes
Publié le 14/07/2021
Le support technique est très réactif, le commercial est également présent lorsqu'on en a besoin....
Le support technique est très réactif, le commercial est également présent lorsqu'on en a besoin. Super équipe dans l'ensemble !
Avantages
Le produit est simple d'utilisation. La plateforme cloud qui héberge la solution est réactive. NinjaRMM est un outil bien optimisé !
Inconvénients
Toutes les fonctionnalitées ont été mises à l'épreuve, et se sont intégrées parfaitement dans les parcs informatique de nos clients.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Simple et efficace
Publié le 18/08/2020
Avantages
Les licences intégré de TeamViewer et de Bitdefender sa simplicité d'utilisations sa rapidité de mise en production et de déploiement..
Inconvénients
Je trouve qu'il n'y a rien à lui reprocher les évolutions du logiciels sont rapide.

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Good RMM with a Great interface and Amazing Support
Publié le 16/03/2021
Ninja allows us to manage system and software updates, proactively monitor systems for issues, and...
Ninja allows us to manage system and software updates, proactively monitor systems for issues, and automate many of the problems that users face.
Avantages
Let's just get this out there: after trying most of the RMM's out there, Ninja's interface is really hard to beat. For our day to day technicians, accessing scripts, remotely accessing systems, and checking system statuses is only one to two clicks away. They don't have all the features that other RMM's have, but what they do have works well and they are added more features pretty consistently.
As a very important side note, their support is unrivaled. We have never had an issue getting an answer to any of our questions.
Inconvénients
There are a few things that could be better in the software. In comparing Ninja with other major RMMs there are some features missing that would help on a day to day basis. The network monitor is outdated and very limited in its capabilities. AD integration and SAML aren't here yet, but there are due to be released in April.
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Must read for anyone exploring RMM options in the marketplace... Look no further!
Publié le 23/09/2020
The uncanny thing about how Ninja caught our eye is that the technical ability of the platform was...
The uncanny thing about how Ninja caught our eye is that the technical ability of the platform was the last thing that sealed the deal for us, it was our experience dealing with Ninja as a company that really won us over. Merely reading through Ninja's website and social media content made us feel as if they were speaking directly to us, they seemed to know the pain & struggles we were feeling with our incumbent and purportedly had the answer - we had a good feeling, but the proof would be in the pudding... I submitted a query via their website and awaited contact.
In the not too distant future I got a call from one of their Account Executives to follow up. [SENSITIVE CONTENT HIDDEN], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no pushy sales techniques or hard-play negotiations here. After about 2 months or so of discussions, technical demonstrations and aggressive testing by ourselves Ninja made us an offer. All I'll say is that they suggested a 12 month term, but we were that confident that we asked for longer.
Avantages
Having spoken to other Ninja partners that have similar numbers of devices under management we have all deployed ninja in vastly different ways so that it slots perfectly into our day to day operations, but unilaterally agree that Ninja's RMM is the best foundation we have found for our needs. Key to this being it's flexibility for you to adapt it, or to adjust your working processes to complement it. Day to day we see that the Ninja RMM causes us less work, updates are released without breaking features that worked before and in general we are a more efficient team because of it.
Inconvénients
We were trying to replace an RMM system that we'd worked with for almost 8 years, it would be too easy to draw comparisons between the two. Short of the obvious learning curve associated with working within a new dashboard and the retraining of "muscle memory" for us, there aren't really any "cons" to speak of.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé Autre pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
RMM with not enough going on for it
Publié le 25/07/2018
None. We choose not to use this software as it didn't do what we wanted it to do.
None. We choose not to use this software as it didn't do what we wanted it to do.
Avantages
I like the overall look of the user interface and it is quick and speedy.
Installs quickly without much delay, provides good information about computer specs.
Inconvénients
Hard to figure out how it works.
Uninstall option simply didn't work.
RMM software installs NOT in the system tray.
Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
User interface navigation is terrible.
Was completely unable to figure out how scripting works.
No native remote control.
Not enough options.
We have been using Kaseya for 5+ years and it is so much better and easier to use.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best RMM for the money and features
Publié le 25/10/2019
Overall, the interface is super easy. The software works correctly. When we do need help, which...
Overall, the interface is super easy. The software works correctly. When we do need help, which is rare, we get it and it is good. It's easily the best partnership we have with a third party.
Avantages
Ninja RMM is easily the best RMM on the market. It is truly cloud based, responsive, and mostly easy to use. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Come on man, ain't no body got time for that. Ninja RMM easy to understand as soon as I did the trial I knew it was the right one.
Inconvénients
The only negative I can say is it doesn't have a built in distribution method. You have to rely on AD or something like PDQ Deploy to distribute it over a network automatically.
Pourquoi choisir NinjaOne
N-Able was slow, too hard to understand, even their support reps didn't know how to work in it effectively. We tried many others before settling on Ninja RMM.Pourquoi passer à NinjaOne
Ease of use. Customer Support. Onboarding Experience. Cost- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Software per MSP
Publié le 28/05/2022
It has greatly simplified the work of technicians. It has improved all prevention work and...
It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once.
Avantages
What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.
Inconvénients
The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.
Alternatives envisagées
SolarWinds Service DeskPourquoi choisir NinjaOne
Because Ninjaone in my opinion handled the update patch better. Furthermore, the price includes a ticketing systemLogiciel antérieur
Datto RMMPourquoi passer à NinjaOne
Price, simplicity, functionality and product offer- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Ninja Review
Publié le 22/10/2019
We have been very satisfied with the product so far. Our rep has been very responsive to our needs...
We have been very satisfied with the product so far. Our rep has been very responsive to our needs as well.
Avantages
Ease of use and features is the main reason. The product was easy to deploy compared to the older one we moved away from. Anti-Virus feature and TeamViewer add on.
Inconvénients
The reporting functions need some improvement as well as the backup functionality.
Alternatives envisagées
ConnectWise ScreenConnectPourquoi choisir NinjaOne
Ease of use was the main reason.Logiciel antérieur
Kaseya VSAPourquoi passer à NinjaOne
As mentioned before ease of use , price point and our rep.- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Exactly what we needed from an RMM
Publié le 26/03/2021
Very good.
Even though we're a small IT company, every member of staff have made us feel valued as...
Very good.
Even though we're a small IT company, every member of staff have made us feel valued as a Ninja client.
Avantages
The patch management works great, clients feel confident that we are proactive with important security updates.
Inconvénients
The UI can be a bit tricky at times but the online FAQs are very helpful.
Alternatives envisagées
ConnectWise PSAPourquoi choisir NinjaOne
Price but the frequency of changes and management lost our confidence in Solarwinds (formally GFI, LogicNow, Hounddog).Logiciel antérieur
N-sightPourquoi passer à NinjaOne
I was impressed by the efficiency, professionalism and that Ninja seemed to want to get to know us and work with our business.- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great RMM with all the features you needs without being overly complicated
Publié le 11/02/2021
Avantages
Its simple to Navigate and use. See all your devices in one place and filter them in to departments and roles. Configure separate policies for handling Microsoft and 3rd party updates. Set warning levels and thresholds for anything from disk usage, failed logins to smart disk failure warnings. It ticks all the boxes and they are continuing to add new features such as backup and AntiVirus integration. You can also provide remote access for users to access their own devices. You can schedule regular reports on their access, hardware, system status, antivirus protection and updates giving you an audit trail for any compliance requirements.
Best of all you can manage the whole thing from my desk or a mobile device.
Inconvénients
There is very little to complain about. In fact the only minor issue currently missing is image based backup solution but this is in development.
Pourquoi passer à NinjaOne
Ninja offered a simpler set up and a better pricing structure.- Secteur d'activité : Réseaux informatiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Ninja meets all requirements
Publié le 08/11/2019
I support about 100 desktops and 5 servers with Ninja. It’s my lifeline to my clients and saves me...
I support about 100 desktops and 5 servers with Ninja. It’s my lifeline to my clients and saves me untold hours by not having to go onsite and by automating many routines.
Avantages
The interface is what I like best. It is clean and easy to navigate, even though there are a lot of features. You can choose to stay simple on the surface or go deeper for more tools.
Inconvénients
I wish they had more routine training for the more complex aspects of the program. There’s a lot to learn that would help me but I need some hand holding!
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Powerful and cost effective RMM tool backed by an efficient support
Publié le 16/10/2020
We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work...
We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work efficiency, troubleshooting faults, SLAs, overall IT processes and support to our customers and internally.
Avantages
The product it is highly functional, constantly evolving in the right direction by listening to the MSP using it and so easy to use compared to other RMM's
Overall asset list management and monitoring features
TeamViewer and Splashtop native integration
Variety of PSA desk tools integration
Full antivirus integration with Webroot or Bitdefender was a key element and selling point
Backup integration
Inconvénients
The overall integration was really easy.
You feel like you are part of the journey with the constant development of new features
Clear documentation on all features
Efficient and knowledgeable support
More granular reporting would be great
Pourquoi passer à NinjaOne
Cost and financial flexibility Personal approach and communication throughout the onboarding process and beyond Ease of use- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
A very affordable RMM solution.
Publié le 06/01/2023
The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a...
The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a very useable product. Not really used the support yet so can't comment on that.
Avantages
The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.
Inconvénients
We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.
Alternatives envisagées
Zoho DeskPourquoi choisir NinjaOne
The pricing was more attractive.Logiciel antérieur
Zendesk SuitePourquoi passer à NinjaOne
Pricing and the features which it offers. The different products which we could integrate was also an attraction.- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
NinjaOne: A 5-star product
Publié le 08/08/2022
Ninja has been a joy to work with. The tools available have vastly improved the level of service I...
Ninja has been a joy to work with. The tools available have vastly improved the level of service I can provide to my clients. It has shown itself to be invaluable time and time again for the information it provides and how that speeds up the resolution of any IT issues as a result.
Avantages
Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues as Ninja.
Inconvénients
Nothing, Ninja [SENSITIVE CONTENT]have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Amazing RMM software.
Publié le 06/09/2021
I can see pretty much every detail of every device that I manage.
From system specs, live resource...
I can see pretty much every detail of every device that I manage.
From system specs, live resource viewing, and even networking details.
Remote connections are a breeze, no hassles and connects with 1 click.
If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time.
the software installed on the end user device in a couple of seconds, and is not resource intensive at all.
The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions.
The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need.
Avantages
Detailed information for every device (Hardware, software, network etc)
Live resource viewing.
Remote connection software.
Patch management.
Custom policies.
Integration with Bitdefender.
Custom scripting.
Detailed event logs, saves a lot of time on troubleshooting.
Detailed alerts, if there are issues with a device.
Very user friendly.
Inconvénients
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The Best RMM pour IT
Publié le 08/11/2022
have up-to-date computer equipment, management of PC windows updatesnotification in case of PC...
have up-to-date computer equipment, management of PC windows updatesnotification in case of PC problems, automation of tasks (bitlocker, disk cleaning)
Avantages
Time saving, transparency towards the customer, ease of management of a computer park, proactivity
Inconvénients
Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
NinjaOne Review
Publié le 12/05/2023
Overall, my experience with NinjaOne was highly positive. The platform's user-friendly interface...
Overall, my experience with NinjaOne was highly positive. The platform's user-friendly interface and customizable options allowed me to effectively manage tasks and workflows. The intuitive design made it easy to navigate and access the tools I needed, boosting productivity. The exceptional customer support ensured that I received prompt assistance whenever required. Although the limited integration options were a drawback, the core functionalities provided by NinjaOne met my needs. With continued updates and enhancements, NinjaOne has the potential to further optimize workflows and become an even more valuable asset for businesses and individuals alike.
Avantages
One of the things I liked most about NinjaOne was its intuitive and user-friendly interface. The platform was designed with simplicity in mind, making it easy to navigate and utilize its various features. The clean and organized layout enhanced productivity and allowed me to quickly access the tools and information I needed. Additionally, the extensive range of customizable options and templates offered flexibility in tailoring the platform to my specific needs. The customer support provided by NinjaOne was also exceptional, with responsive and knowledgeable staff ready to assist whenever I encountered any issues or had questions.
Inconvénients
While NinjaOne had many positive aspects, one thing I liked least was the limited integration options with third-party applications. Although it offered essential features and tools within its platform, there were instances when I needed to connect and sync data with other software or services. The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information. Expanding the range of integrations would enhance the overall usability and interoperability of NinjaOne.
- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Ninja saved us time by simplifying our MSP workflow
Publié le 11/11/2019
Avantages
The thing I liked most about Ninja was that coming from our old RMM platform (Centrastage aka AutoTask Endpoint Management, aka Datto RMM) was that you did not need to have a tech spend days reading documentation on setup best practices and then commit weeks to redeployment. When you login to NinjaRMM for the first time the website walks you through the basic setup of your account, clients, etc. When done that walkthrough you are ready to start using Ninja but with just two clicks you can easily hop over to the settings page and customize things even further. That ease of implementation made our switch to NinjaRMM go so smoothly and quickly that we finished account setup and transfer of all clients in less time than planned for!
Inconvénients
The thing I like least about Ninja is they do not have an Android mobile app at the moment (Nov 2019) only a iOS app. Being able to check system health/status and run tasks from mobile on Android would be wonderful. That said they very well may have an Android app in development and being that Android holds a majority market share it seems unlikely that Ninja won't eventually release an Android mobile app.

- Secteur d'activité : E-learning
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Ninjaone makes IT more efficient and meets our requirements
Publié le 29/10/2022
NinjaOne is a good experience, with great staff, and good prices - always changing and evolving...
NinjaOne is a good experience, with great staff, and good prices - always changing and evolving products.With its ability to support a large number of computers while I am in my office, and its ability to proactively and reliably manage the infrastructure of our client's network, I consider it my right hand in my dealings with my clients and it has saved me the time to go to the client site, which I invested by adding more clients.Most importantly, I am a fan of working from home and social distancing to prevent some diseases.as well as the automation of the program Routine operations, are carried out without intrusiveness, which greatly improves work efficiencyNinja One customer support is provided by the help desk where they handle problems and help me reach my goal of serving my customers.
Avantages
Once you are logged in to the website, the website will take you through the basic setup of your account, client's account, etc. Then you will be able to start using NinjaOne and easily go to the settings page to further customize your work.I consider NinjaOne as my right hand, NinjaOne is distinguished with a distinctive interface and a reasonable price with its dependence on cloud storage, and the software installations and server restarts are some of our best uses, and I'll not forget to mention that NinjaOne has a great email alerts system.A good advantage to work while ensuring social distancing to reduce the chances of infection with corona
Inconvénients
To fully work with NinjaOne and serve the customer will, I have to use software like TeamViewer or Splashtop. , which I find underestimated the degree of safety.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Reliable RMM, Responsive Support, Receptive Executives, and One of the best softwares I have...
Publié le 25/09/2018
There was always a fear that the patching of machines was not being done properly. And the basic...
There was always a fear that the patching of machines was not being done properly. And the basic thing we are paid to do was patch. We would spend countless hours with other platforms verifying, rectifying, and doubling our work load. Ninja's patching just works, and now they have added reboot notification on the main dash so we can see in a glance what machines need reboot to complete a patch. Even with schedules reboots, this is a security blanket.
Avantages
The tool, just works. No fuss no mess. The MSP market space is hard enough without dealing with tools that do the opposite of what it is supposed to do. I have used other platforms, they start with K & N. One was just a bear to use, the other couldn't keep agents online. But Ninja, you install it, you set it and you check it. It just does it work. Which is to make my engineers life easier. What use to take 12 engineers, now takes 4. What you pay, is definitely not reflective of what you get. And the best part, they truly understand that in order for them to succeed, they need company's like mine to succeed. A true company that partners with us. I cannot say enoug good things about them.
Inconvénients
The reporting is a little lite, but the community has raised its concerns and now the fix is on the road map. Same goes for a slew of other features that the community wanted/needed. Just wish they could 100X their development team every quarter .
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fast and easy to use RMM
Publié le 25/10/2019
Pro-active management of our clients. We see problems before the customer realizes it's there.
Pro-active management of our clients. We see problems before the customer realizes it's there.
Avantages
The RMM is lighting fast compared to others. The Remote tools are very easy to do maintenance on the background without interfering the users.
You can set monitoring policies on companies and also create policies with inheretance with saves alot of time to make something for another type of device. For example: monitor specific services on a DC, but add an extra that inherit it, and add the exchange template to it :)
They keep the MSP up-to-date with a roadmap, and keep adding features and still manage to keep it simple to use.
In the last year they added VMWare support, this was a big thing that they were missing, but now they finally have it !
Inconvénients
There is no Linux agent, but it's on the roadmap.
- Secteur d'activité : Construction de matériel ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Ninja RMM for use with Internal Infrastructure.
Publié le 08/10/2020
I used Ninja RMM working for an MSP, and then I left to create and run an internal IT department....
I used Ninja RMM working for an MSP, and then I left to create and run an internal IT department. my first recommendation was to use software to keep track of and monitor all computers from a single web based interface, as such Ninja was my only choice. they were happy to help me onboard a single company as I think at the time they weren't really marketing to single client departments. i have nothing but positives for the software, the customer service team and the Dojo, where most of my questions are already answered.
Avantages
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network. the integration with Webroot, TeamViewer, Splash-top and Sherpa make it an integral part of my IT kit, in any company I work for.
Inconvénients
there is a bit of over complication with scripting, but its something that doesn't have to be used.

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Ninja RMM Review
Publié le 15/02/2021
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems...
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
Avantages
Easy to setup and configure. Easy to install and quick setup on servers and workstations
Inconvénients
Lack of built in scripting. Has custom scripting capability but a small script database.