eSchedule

eSchedule

Online crew scheduling for fire, EMS & air medical

4.7/5 (45 avis)
Cody D.
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emsEschedule is a robust platform that allows us to easily manage the daily aspects of our agency.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 08/06/2017
Provenance de l'avis : Capterra

Avantages

1. Availability and tracking of availability submission.
2. Log File by User/Date-Time is excellent
3. Uploading PDF of certifications is something we're just starting to use but is excellent.
4. Time clock exceptions are very easy to navigate
5. Emailing membership has gotten extremely user-friendly.
6. Mobile enhancements have made on the go management much easier. An App would be great though.

Inconvénients

1. When removing someone from a shift from the master schedule, you can no longer tag them for that shift when marking them absent. Conversely, if you mark them absent, it won't let you fully remove them from the shift.
2. There are no user generated reports. Example- How often are crews clocking out late? Need something more robust than just going back to the old records, exporting, and massaging the data in excel.
3. Not being able to generate quarterly/yearly etc reports.
4. It would be nice to have a way to view the documents housed in the document library without having to download every one.
5. When someone transitions from Volunteer Staff to Paid staff, all of their hours convert with them. It's difficult if not impossible at the end of the year to look back and see which hours are which.
6. It would be nice if we could put in data validations, or prompts if certain actions are taken by administrators.

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Réponse de eSchedule

Cody - Thanks for the review! As you know, we're always adding new features. We will take all of your input/ideas and incorporate them into future upgrades. Thank you.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Jeff P.
Secteur d'activité: Sécurité publique
Taille de l'entreprise: 51-200 employés
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eSchedule is awesome

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 31/08/2019
Provenance de l'avis : Capterra

Any problems have been addressed and corrected promptly. Requests for customization have also been addressed and met with the same prompt customer service. Have been extremely satisfied with the product and our overall relationship with the eSchedule staff.

Avantages

The functionality of the software and the availability of customization to me our individual needs. Have not experienced any down time since we began using this software.

Inconvénients

A few features I would like to see are not currently available.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Robert B.
Secteur d'activité: Sécurité publique
Taille de l'entreprise: 51-200 employés
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Great Support

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/09/2019
Provenance de l'avis : Capterra

We went to eSchedule because they were the only folks that offered a solution to a new requirement we had - being able to separate labor hours by a particular funding source or budget center. No one else could help us and eSchedule said "no problem." Over the years that requirement went away but many others that don't fit within most canned scheduling/timekeeping packages have come along and eSchedule has always worked with us to find or create a solution.

Avantages

It goes well beyond basic scheduling and timekeeping, allowing us to accommodate an every-growing list of requirements. The staff know the software inside and out and respond quickly to questions, helping us work through what we need to do and the best way to do it. Most things the software can do already and it's a matter of choosing the best way. By finding ways to work within the existing features, they keep the software cleaner than others by not having an overwhelming set of options and preferences to navigate through - and the personal service from people that understand what we're doing out here is extremely helpful and rare these days. When there's a custom change required, the pricing and turnaround is reasonable and accurate.

Inconvénients

While I really like eSchedule all around, I notice there are things we do with it every day that require more clicks and navigation than they should. Those extra little steps, even though they only take a second each, add up. It "feels" like user interface could be updated to be a little more slick, both visually and functionally, to catch up to what we've come to expect from tech companies and make things a bit more intuitive and reduce extra clicks and navigation. The PTO reporting system seems a bit outdated too, with monthly e-mailed reports rather than a real-time on demand report available.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Katlyn B.
Secteur d'activité: Hôpitaux et soins de santé
Taille de l'entreprise: 51-200 employés
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I HIGHLY recommend eSchedule for EMS services, a great product for everyone in the company!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 02/09/2019
Provenance de l'avis : Capterra

We have had an excellent experience with eSchedule. We went through several products prior to eSchedule that just didn't do everything we were needing it to. Since eSchedule is tailored to fit the unique dynamic of EMS it is so so much better. I highly recommend any EMS service to use eSchedule.

Avantages

Since switching to eSchedule it has saved so much time with, scheduling, time keeping, and keeping up with employees certifications. Also, the employees love that they have their own employee portal to view from anywhere. It has also saved alot of time when we have our state inspections because we are able to like digital copies of the employee certifications to eSchedule so everything is digitally kept in one place. I could probably write a 3 page paper about how much this product has saved us time and money!

Inconvénients

My only complaint is I really wish they had an APP for this product. I'm keeping my fingers crossed that this is something they will eventually come out with.

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Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Todd F.
Secteur d'activité: Hôpitaux et soins de santé
Taille de l'entreprise: 201-500 employés
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Awesome Product

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 12/07/2019
Provenance de l'avis : Capterra

All of you have been awesome and we are so thankful for this. A BIG THANK YOU to the customer representative as she has been the best asset we have in this venture and she makes it very easy to work with. The product is great and easy to use. Customer service is awesome and hope you continue to grow and expand.

Avantages

The first thing is that it keeps all of our department documents and vehicle information in one place. It so nice to be able to go to one location and see everything you need. At one point we had several different programs to do what this one product does.

Inconvénients

We need to have an App. I have saved the sign on screen to all toughbooks but we still would like a app .
The only other change I would make would be to give some flexibility to admins to change some of the things that we have to call you all for. It would free up time and resources for you all and less headaches.
Not enough storage space for all the PDF docs.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Greg T.
Secteur d'activité: Sécurité publique
Taille de l'entreprise: 13-50 employés
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Overall Good product

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 07/09/2019
Provenance de l'avis : Capterra

Overall it matches our needs I would like to see it progress and communicate with some of our industries other systems that we use on a daily basis.

Avantages

Ease and user friendly, the system works well and is easy to maintain and overall use.

Inconvénients

Biggest problem I have is not being able to manipulate the the system to match our needs without having to call the support center and have them adjust it. Giving the administrator the ability to customize and change more of the software would be amazing.

Note détaillée

Rapport qualité-prix
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Support client

Probabilité de recommander le produit: 7.0/10

Daniel D.
Secteur d'activité: Hôpitaux et soins de santé
Taille de l'entreprise: 13-50 employés
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Helped with our transition.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 30/08/2019
Provenance de l'avis : Capterra

Keeping staffing issues at a minimum and the ease of doing payroll keeps my STRESS level down. I cannot say enough positive things about this scheduling software.

Avantages

This software helped us with the transition from volunteer status to paid full time status. It is extremely user friendly and helps with not only the scheduling but payroll. I cannot say enough of how this has saved us time and money in our new operation.

Inconvénients

There are none in my opinion! It is a easy to use.

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Réponse de eSchedule

Dan: Thanks for the 5-star review! We are thrilled that you're so happy with our software and that it's making such a positive difference for you.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Jeff M.
Secteur d'activité: Administration publique
Taille de l'entreprise: 501-1 000 employés
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The combination of a great product and EXCELLENT customer service.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 22/10/2019
Provenance de l'avis : Capterra

We couldn't be happier. The rep has gone above and beyond for us in every aspect of configuring the software so it meets our business needs. We give this product and team a 10/10. Below are primarily what we're using it for:
- Paramedic Scheduling
- Automating a complex payroll process

Avantages

- Customer service is the best I've ever encountered
- The product is very versatile and can be customized to fit specific business rules
- The end-user experience is very smooth
- Admin functions are quite extensive. There are many different reports and functions that admins can take advantage of

Inconvénients

As an admin, it takes a little while to get used to where all of the different reports are but this is a common learning curve with any software.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Jody J.
Secteur d'activité: Hôpitaux et soins de santé
Taille de l'entreprise: 1 001-5 000 employés
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EMS eSchedule

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20/09/2019
Provenance de l'avis : Capterra

The benefit of the program is having an online program that all employees have the ability to check their schedule and minimize out of service time. The app is a great asset for on the go management.

Avantages

The ease of adding employees to the system, credentialing and setting up schedules.

Inconvénients

The program is slow on the upload of changes and sometimes the information is lost if not saved due to connectivity.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Erin M.
Secteur d'activité: Hôpitaux et soins de santé
Taille de l'entreprise: 51-200 employés
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Easy to use

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/09/2019
Provenance de l'avis : Capterra

Avantages

Functionality and ease of use. Ability to log in from multiple places.

Inconvénients

Mobile version is pretty limited. Have to select full version when logging in from iPhone.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Jeanne P.
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Company willing to customize to suit our needs, constantly seeking feedback to improve everything!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/04/2018
Provenance de l'avis : Capterra

Avantages

Ease of use from both the Employer AND Employee facets! Transitioning into it was much easier than we expected, for al of us. Able to pull reports that assist in everything from certification/license expirations, required certifications, disciplinary matters, etc. Even have used reports to help win an unemployment claim - showing auto emails, #of times individual logged into system, times placed as available, and never scheduling shifts. In just a few clicks, I had enough information to reverse a 10K unemployment award. Have to love it!

Inconvénients

I actually can't say there is anything I don't like about it. It's so easy to tailor it for what we want, what we need, and how we want to see things. This company has a great bunch of people - they are incredibly responsive to any questions and/or adjustments we ask for. We've been using this for over 10 years - absolutely one of our best purchases yet!

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Réponse de eSchedule

Thank you, Jeanne! :)

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Support client

Roman A.
Secteur d'activité: Sécurité publique
Taille de l'entreprise: 13-50 employés
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An easy decision

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 06/04/2017
Provenance de l'avis : Capterra

Prior to using EMSeSchedule, our department used hand written schedules for each position, on each apparatus, at each station. As you can imagine, this was a nightmare with just the number of papers needed. We routinely had to fix errors that were made because of having to transfer information from one place to another, in some instances, multiple times. We also used paper time sheets that were filled out by our employees, so accountability for the times written down, wasn't always the best. EMSeSchedule gave our department an affordable, easy to use solution to both of our problems. Initially, our EMS Chief was apprehensive about switching to an electronic system because he and computers don't get along very well. However, now he can easily prepare our monthly schedule and has no issues clocking in and out or reviewing how many hours our employees have. The support staff have been extremely helpful, often times responding and fulfilling requests the same day, even a few times, the same hour that I've emailed them. I would recommend EMSeSchedule to any department looking to upgrade their time clock and scheduling because it is easy to use and easy to understand.

Avantages

Ease of use, quick response of support staff.

Inconvénients

Cost is always an issue for any department. Additionally, I wish some of the views were a little more customizable..

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Réponse de eSchedule

Roman,

We appreciate you taking time out of your busy day to write a review of eSchedule. Even more, the feedback and insight you've offered is extremely helpful.

Thank you.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Donnie E.
Secteur d'activité: Sécurité publique
Taille de l'entreprise: 51-200 employés
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Emergency Ambulance Service Central PA

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/09/2018
Provenance de l'avis : Capterra

We are small emergency ambulance service. We are a closed Union service and have many different job codes, pay scales, PTO, seniority, request for PTO and scheduling. We operate and maintain 14 vehicles. We have approximately 70 employees that range from FT, PT and Casual. We have 24/7/365 operations with multiple shift configurations. The owner, sales department, technical support and programmers of eSchedule have been nothing short of excellent in setting up, educating, maintaining and developing the program to suit our needs. There were some small bumps in the road in the beginning and some kickback from employees/supervisors stuck in their ways. But, overall the experience has been pretty much an uneventful and seamless transition.

Avantages

I like the many features eSchedule has to offer.

Inconvénients

Don’t really have any negative comments. Any issues or concerns we have had with the software, eSchedule has worked quickly to resolve.

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Réponse de eSchedule

Donnie - Thank you very much for providing this review and feedback!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Donald K.
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Great customer service, very responsive to customer needs.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 14/03/2018
Provenance de l'avis : Capterra

Avantages

The modular aspect! The time clock is a very valuable feature. My staff loves the cloud based system. I have never had product support on any program that has been as responsive as this company's staff has been, they have replied to me within the hour 99% of the time I have called with a question. I also love the weekly open shift reminder to all staff members.

Inconvénients

I wish it would have a shift reminder component to remind staff of upcoming shifts. When people logged on for the first time there is a another product with a very similar log on that routed people to an obscure site, this caught about 25% of our staff asking what did I just get everyone into? Maybe allow individuals to set their view up as they like midnight to midnight or 6a to 6a because I can't make everyone happy.

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Réponse de eSchedule

Donald, thanks for taking the time to write this review. Greatly appreciated. As we discussed, it sounds like some of your members were using an incorrect URL which brought them to a different website. Once they used the correct URL, all was well! For the shift reminder suggestion, we recommend using the iCal calendar sync feature. If there is anything else we can do for you at anytime, please let us know.

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Rapport qualité-prix
Simplicité d'utilisation
Support client

Scott B.
Secteur d'activité: Sécurité publique
Taille de l'entreprise: 201-500 employés
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EMS eSchedule has been very helpful in our organization with time management and scheduling.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 31/05/2017
Provenance de l'avis : Capterra

Felt like when we got the program a whole team came with it.

Avantages

By far the biggest pro for EMS eSchedule is the costumer service!! No matter how many times I have called or emailed they always treat you like a valued costumer and fix any issue that may arise, or find options for features that you are looking for. We are always switching things up and they have always kept up with our demands. It is easy for the employees to clock in and out and keep an eye on their schedules. Can pull multiple reports from the program. definitely getting your money's worth plus more.

Inconvénients

Missing a few convenient features, shift give-a-ways for crews, crews cant put up their shift for others to see. Unable to see at a glance who made changes to a shift, and the progression of the shift to what it is real time, on the administration side.

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Réponse de eSchedule

Scott ¿ Thank you for the insight and great feedback! We are working on a trade/drop board feature which has been a highly requested feature. As always, there are many new features coming soon as well as an entirely new look & feel to the scheduling section. Stay tuned!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Jim G.
Translate to français

eSchedule provides our department the ability to utilize a fluid schedule model.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11/03/2018
Provenance de l'avis : Capterra

Avantages

Employees and Watch Commanders along with others who have scheduling responsibilities enjoy the ability to interact through the software to insure proper staffing levels. Last minute shift swaps and changes are easily conducted directly between the involved members guaranteeing no unexpected vacancies.

Inconvénients

I understand the eSchedule team is working toward additional customization of the program that will enhance the user interface and allow for shift colors to be displayed.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Mike T.
Secteur d'activité: Hôpitaux et soins de santé
Taille de l'entreprise: 51-200 employés
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We have used this product over 5 years and would highly recommend to other services.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/05/2017
Provenance de l'avis : Capterra

We had our payroll process streamlined and and our scheduling has been simplified.

Avantages

Makes our payroll process a breeze. Scheduling is simplified and open slots can be filled quickly through the bid process. Allows quick and easy dissemination of information and allows us to upload a full library of our documents and standing orders.

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Réponse de eSchedule

Mike ¿ We're so glad you're happy with eSchedule. Thank you for being a long-time customer and supporter!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Randi P.
Secteur d'activité: Hôpitaux et soins de santé
Taille de l'entreprise: 13-50 employés
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Amazing Software & Time Saver

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 08/04/2017
Provenance de l'avis : Capterra

This software has made my job 1000 times easier. My employees can bid on days, ask for days off, and leave messages all in one application. I am no longer sending out countless texts or emails asking for coverage from each person. I also enjoy the time clock feature and payroll reports. What use to take hours to complete is a simple click of the mouse. My auto tech is also loving the fact that errors or defects with the ambulances are mailed straight to him to address instead of getting lost somewhere down the chain. Overall, there are not enough great things I can say about this software and the AMAZING customer service rep and his team have provided us! Keep up the amazing work guys, you have a client for life here in Arkansas!!!

Avantages

I honestly love the ease of use.

Inconvénients

I have not ran across a con i couldn't have fixed for my needs.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Joseph S.
Secteur d'activité: Sécurité publique
Taille de l'entreprise: 51-200 employés
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Best value and service we’ve seen!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 05/07/2019
Provenance de l'avis : Capterra

Absolutely great team to work with. Very cost efficient, tremendous setup staff, and customer service has been terrific.

Avantages

Easy to use for all access levels, payroll side is a breeze for administrators.

Inconvénients

No real dislikes, would like to be able to send out find coverage alerts from the calendar, but we make it work just fine.

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Réponse de eSchedule

Thanks for taking time to give us this great feedback. We're so pleased that you're enjoying your experience with us!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Floyd S.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 13-50 employés
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Great product

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/09/2019
Provenance de l'avis : Capterra

It has saved our whole agency. We have totally benefitted from this

Avantages

Ease of scheduling and payroll. Users info is great also.

Inconvénients

Nothing it is a good product. I am not sure what else you are looking for

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Leslie L.
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We have been using eSchedule for almost 10 years and have been quite pleased with the product.

Publié le 13/04/2015
Provenance de l'avis : Capterra

We are excited to see a new and fresh updated look at some point this year. Sometimes there are still time out errors when trying to update the schedule. The program at times seems slow but there are number of variables that may contribute to this, that are out of your control. My point of contact has always been Dave and sometimes replies take more than a week. Perhaps when we have a technical issue, I should be routing those questions elsewhere.

I have recommended the product to a number of other services. We are still using emergencyreporting.com for our vehicle maintenance and equipment inventory tracking as their product meets our needs better. If eschedule's maintenance modules had more options as ER does, we would love to use one product.

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Réponse de eSchedule

Thank you, Leslie, for the helpful feedback. We're equally excited about the new look of the software that is coming soon! Please know that we take each of the concerns you mention here very seriously. We're working hard to keep up with our tremendous growth which brings some growing pains as you might imagine. One of these areas is with our support team. We've added staff to meet the support needs of our customers as well as a support line and email. Please never hesitate to contact us at 585.419.6288 x2 or support@emseschedule.com which will route your issue to multiple team members at once. Thank you.

Note détaillée

Simplicité d'utilisation
Support client

Connie D.
Secteur d'activité: Psychologie
Taille de l'entreprise: 51-200 employés
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MedPre

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/09/2019
Provenance de l'avis : Capterra

Very good

Avantages

This software is so user friendly. Fast feed back

Inconvénients

We are unable to use the shift change simply because our schedules change so much

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Chuck B.
Secteur d'activité: Hôpitaux et soins de santé
Taille de l'entreprise: 51-200 employés
Translate to français

Great product great service

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 27/03/2017
Provenance de l'avis : Capterra

We are a small private ambulance service in south west Florida. We have tried several programs. eschedule is by far the better product,
There is a very small learning curve for administration as well at the end user which makes for a smooth implementation.
I would highly recommend trying eschedule and compare it to the more expensive programs out there that do less.

Avantages

user friendly

Inconvénients

a mobile app wpuld be nice

Translate to français

Réponse de eSchedule

We are so glad to hear that Concierge Medical Transport is happy with eSchedule. We appreciate the feedback, Chuck. If there's anything we can do to assist, please don't hesitate to reach out.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Dustin C.
Secteur d'activité: Sécurité publique
Taille de l'entreprise: 51-200 employés
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Great Software

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 11/09/2019
Provenance de l'avis : Capterra

Customer service is top notch. Most problems or updates needed are performed within a couple of hours.

Avantages

The ease of use for all users. Even if you are not super computer savvy, you are still able to use this software.

Inconvénients

There are a few more options I would like to be able to customize.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Jeanne P.
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One of the best changes we ever made!

Publié le 13/04/2015
Provenance de l'avis : Capterra

We've been with EMS eSchedule since 2007. As the Director of Administrative Services, I cannot even begin to tell you the positive effect this has had in our agency. From reducing the time spent to actually "manage" our schedule and it's many changes (which averages approximately 30 man hours per month saved), tracking our members' certifications (no more digging through filing cabinets!), auto-reminders for renewals (no more "I forgot's"), to the very efficient tracking of our vehicle maintenance logs, mailing lists, hours reporting, payroll projection, and accessibility for training through the system as well!

This is definitely a manager's dream come true - and a product that is constantly being improved and expanded - a real working program for real working people! (And no - you don't have to understand anything more than point and click to use the program - YEAH for those of us who aren't the most techno-savvy!!)

Looking forward to the future with EMS eSchedule!

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Réponse de eSchedule

Jeanne - The whole team here at eSchedule thanks you for the time you spent writing this review. As always, your input and feedback are both appreciated and helpful as we continue to expand and enhance the software. Thanks!

Note détaillée

Simplicité d'utilisation
Support client