CallHippo

4,4 (623)
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Système téléphonique virtuel pour les équipes de ventes, marketing et d'assistance

Note globale

4,4 /5
(623)
Rapport qualité-prix
4,2/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,4/5
Support client
4,6/5

87%
des utilisateurs recommandent cette application
Classer par

623 avis

Rudy
Rudy
Note globale
  • Secteur d'activité : Formation professionnelle et coaching
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Pas adapté au marché FR

Publié le 21/02/2022

L'expérience aurait pu être géniale, la technologie et l'ux sont top. Le seul problème c'est leur...

L'expérience aurait pu être géniale, la technologie et l'ux sont top. Le seul problème c'est leur offre inadaptée au marché francophone et ces minutes payées 30x le prix annoncé. Le problème c'est qu'on s'en rend compte seulement APRES avoir payé les positions. Compte tenu cela je leur ai demandé un remboursement qu'ils ont refusé.

Avantages

Service Client, réponse immédiate avec une super prise en charge

Inconvénients

Le pricing inadapté au marché français on vous annonce 0.02/minute et on se retrouve avec du 0.60/minutes soit 30x le prix annoncé sachant que vous devez d'abord acheter les positions (j'en avais prit 3 pour commencer heureusement) PUIS après il vous font acheter des crédits.

Alternatives envisagées 

Kavkom et Ringover

Pourquoi passer à CallHippo

Parce que le réseaux de aircall est défaillant depuis plusieurs jours et qu'ils n'arrivaient pas à apporter une solution.

Réponse de CallHippo

Hi Rudy, Really apologize for the inconvenience. Can you please send us a mail at to success@callhippo.com and cc to escalation@callhippo.com, we will look into your concern to resolve the issue.

Mathan Rae
Mathan Rae
Note globale
  • Secteur d'activité : Externalisation/délocalisation
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The telephony for MSMSEs

Publié le 22/10/2020

Overall, we are happy with callhippo and look forward to grow our business having them as our...

Overall, we are happy with callhippo and look forward to grow our business having them as our telephony partner.

Avantages

CallHippo has been a great help for us. It has allowed us to be contacted by and make contact to our client's customers without breaking the bank. The interface is intuitive and practical and very easy to learn and administer. Their technical support was also very prompt and timely in their response and resolution.

Inconvénients

All the features they offer are useful to us for our business needs right now. I do not know anything else we would need from them.

Alternatives envisagées 

Five9

Pourquoi choisir CallHippo 

They were just too expensive for a small business especially for multiple agents who are not on 24/7.

Logiciel antérieur 

Five9

Pourquoi passer à CallHippo

Callhippo offered a better value when it came to the price point.
Nilesh
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

First time customer - Great experience

Publié le 02/02/2024

It has been great to be honest. I have tried this for the first time. I have used softwares such as...

It has been great to be honest. I have tried this for the first time. I have used softwares such as Vonage and ringcentral in the past which were also good. But callhippo's support function just wowed me. I mean they are always available to answer questions and solve issues in a heartbeat.

Avantages

The ease of set up, the quality of calls, recordings to go back and monitor what's working and what's not. Best part is the support function - Always available and solves issues in a heartbeat.

Inconvénients

Nothing in particular. Although would like a discount🤑

Logiciel antérieur 

Vonage Business Communications

Pourquoi passer à CallHippo

Better fit for our business considering the number of users, functionalities required etc.
Daniel
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

it's a fraud !!!

Publié le 01/11/2023

Avantages

when we used it over a year ago . we had customer service in the Philippines and I BeLive it worked ok

Inconvénients

it's a fraud, they charge us a year in advance and refuse to refund although we don't use the service for long time !! i emailed customer service few times and they refuse to credit the next year . i have never heard of such thing !!! be carful !!!1

Vijaya
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

One of the best Service providers.

Publié le 24/10/2024

We have been using call hippo for almost a year now and we had a smooth transistion initially, User...

We have been using call hippo for almost a year now and we had a smooth transistion initially, User friendly admin portal and the 24/7 service they render is truely commendable. The flexibility on the payment mode is an added advantage.

Avantages

The Service, Quality and the pricing is what Callhippo can offer. The call hippo team is always there and we appreciate their patience in understanding the issues and the response to our queries.

Inconvénients

Nothing serious, the Dailer design can be modified.

Hardik
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Satisfactory

Publié le 25/09/2024

It is delicious, and I must recommend it to others, but one thing I must say is that you have to...

It is delicious, and I must recommend it to others, but one thing I must say is that you have to provide at least one number two user; that's my personal opinion.

Avantages

In touch with the team accessible and always available for Help

Inconvénients

There is nothing to say about this because it looks perfect

Alternatives envisagées 

Ooma Office

Pourquoi passer à CallHippo

Ooma System gives us two numbers and one payment to two users with both numbers.
Ian
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Callhippo is very easy to use and has a good quality for inbound and outbound calls.

Publié le 10/02/2024

I am happy I chose CallHippo. I never encountered any problems using it.

I am happy I chose CallHippo. I never encountered any problems using it.

Avantages

The quality of the phone system and it is very easy to use. It is very user-friendly.

Inconvénients

It is still not complete. I hope they add more features that would be functional to most companies.

Peter Ian
Note globale
  • Secteur d'activité : Externalisation/délocalisation
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Feedback

Publié le 08/11/2023

Whenever I have questions about the product, it's reassuring to know that the chat support team is...

Whenever I have questions about the product, it's reassuring to know that the chat support team is consistently available. It feels as if they are accessible around the clock, 24/7.

Avantages

I have the capability to record our conversation, and if needed, I can also invite Customer Support to join us in real-time via Zoom for immediate assistance.

Inconvénients

I'm looking forward to the return of the monthly subscription option for purchasing a single line.

Alexis
Note globale
  • Secteur d'activité : Énergies renouvelables et environnement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The Capital Sales opinion

Publié le 26/05/2023

It's has been good. We are receiving the calls and we are able to call people. We are testing the...

It's has been good. We are receiving the calls and we are able to call people. We are testing the SMS. Hopefully it works good as well.

Avantages

I like that Callhippo use an interphase that it's user friendly and very intuitive. If you are new in the platform, it is easy to learn how to use it.

Inconvénients

I feel that Callhippo can improve his customer service. I was trying to get the A2P verification approval. I had to write 3 times to get that resolve. The first two agents, did not bring me enough information to get the verification. The last agent, who was a lady, took the time to explain me everything and she helped me to get the verification.

Alternatives envisagées 

CloudTalk

Pourquoi choisir CallHippo 

We used the platform for three months, and they never help us with the A2P verification. So we were unable to sent MSN.

Logiciel antérieur 

Ricochet360

Pourquoi passer à CallHippo

They only offer the service for more than 5 agents.
Shajeeth
Note globale
  • Secteur d'activité : Matériaux de construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent customer Support

Publié le 05/12/2023

Avantages

What stood out most about CallHippo VOIP was its user-friendly interface, providing seamless call management. The extensive feature set, including call recording and analytics, enhanced communication efficiency. The affordability, scalability, and responsive customer support further solidified CallHippo as our preferred VOIP solution

Inconvénients

I couldn't find anything negative about the system

Alternatives envisagées 

8x8 Work

Pourquoi passer à CallHippo

CallHippo stood out among alternatives due to its intuitive interface, robust features like call recording and analytics, competitive pricing, and responsive customer support. The seamless integration with our workflow and scalability made it the ideal choice for our communication needs.
Somesh
Somesh
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

READ & ASK Before Make a Purchase of the Service

Publié le 11/11/2020

- Try Skype for Business with call number their support is brilliant.

- Try Skype for Business with call number their support is brilliant.

Avantages

- You can get a different service with better support 'skype for business'.

Inconvénients

- Discuss your Use Case with the support team before making the purchase.
- Support doesn't even understand your use case properly due to lack of knowledge.
- They will try to sell you the product no matter what so, please get all the response over email as proof of refund.
- You don't receive SMS for verification. So, the service doesn't work.
- You don't receive calls for verification from Google Voices, Gmail, Google Adwords, Upwork.
- Again make sure ask before you make the final purchase because they don't wanna refund wanna your money
- Also, their automation mailer will disturb you even if you are on a call with them.

Réponse de CallHippo

Hi Somesh, we are trying to find you in our data tools to solve your concerns but could not find you. Can you please send us a mail at onboarding@callhippo.com with CC to help@callhippo.com

Varun
Note globale
  • Secteur d'activité : Relations publiques et communications
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Impeccable Support

Publié le 12/11/2024

It's been a very good experience since the last 3 years we've been using them.

It's been a very good experience since the last 3 years we've been using them.

Avantages

Service is impeccable. The best part about them is the support team who actually take the time to help each and every small request of the customer. Also the team is well versed with the system (which many tech teams these days are not).

Inconvénients

Nothing I can think of. Just writing this section as the form had a minimum of 40 characters.

Pavan
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing Calling App

Publié le 24/08/2024

I've been using call hippo since 2 years and the ease of managing KPI's or generating reports is...

I've been using call hippo since 2 years and the ease of managing KPI's or generating reports is very easy. There is no manual work involved.

Avantages

Ease of generating agent reports. Managing calls.

Inconvénients

Nothing as of now. All good, May be sometimes the app is slow.

Harshil
Note globale
  • Secteur d'activité : Équipement et fournitures de bureau
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Enhancing Customer Engagement with CallHippo

Publié le 20/11/2024

CallHippo has been instrumental in enhancing our customer engagement and optimizing team performance...

CallHippo has been instrumental in enhancing our customer engagement and optimizing team performance. Its reliability and ease of use make it an excellent tool for any organization looking to improve communication systems.

Avantages

The ability to monitor and analyze call data in real-time has been a game-changer for our customer service team. The platform's integration with our CRM allows us to keep all interactions organized and accessible.

Inconvénients

I would appreciate more customizable features in the dashboard to tailor the interface to our specific needs.

Kamal
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great Customer Support

Publié le 26/03/2024

Sudhanshu was great to assist to fix the issue.

Sudhanshu was great to assist to fix the issue.

Avantages

Real time assistance from support team, Thanks

Inconvénients

As far as there is no concern about the dialer system software.

Aastha
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Amazing Customer Support

Publié le 04/07/2024

Avantages

Gaurang and team were extremely helpful in addressing and assisting with all the issues I faced and provided quick solutions.

Inconvénients

nothing as such. been using call hippo for 3 years now

Pierre
Note globale
  • Secteur d'activité : Services environnementaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Canadian business user

Publié le 12/04/2024

Good. I am grateful that I have a virtual number for my Canadian customers.

Good. I am grateful that I have a virtual number for my Canadian customers.

Avantages

Ease of use and installation. I like that the service works usually well. The app works well.

Inconvénients

The cost of the SMS is high and should be included or reduced when already a customer. Or have better option since texting is almost mandatory in the current business environment.

Tarun
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

User Friendly and easy to use

Publié le 04/07/2024

Avantages

No call drops and excellent service call record update immediate

Inconvénients

nothing compared to other software no specific

Shirley
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Comment on service & Representative

Publié le 03/12/2024

Too early to comment . I would request if this survey can be rolled out later span of time as i get...

Too early to comment . I would request if this survey can be rolled out later span of time as i get to use this AAP more

Avantages

I can comment much about the AAP as i use it to the full.. I have just started so far good.
However i would appreciate prompt help and action from [sensitive content hidden]. Good process and prouduct knowledge with excellent customer service and connection

Inconvénients

Too early to comment. I feel these questions can be rolled out to the new user with span of time as he/she gets to experience Call Hippo deeply

Asad
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Extremely smooth and easy to use

Publié le 05/10/2024

Till now it has been better than any other platform

Till now it has been better than any other platform

Avantages

- Call script upload and easy to use crm
- Phone number forwarding

Inconvénients

- Call barge should be covered in professional plan
- Dashboard should be mobile optimized too

Max
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Good assistance

Publié le 07/10/2024

OK - satisfied. Areas of improvement such as handling and priority to resolve bugs

OK - satisfied. Areas of improvement such as handling and priority to resolve bugs

Avantages

efficiency and productivity increased using callhippo

Inconvénients

Technical issues and bugs, confirmed issue resolved when its not

Babita
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good experience with Call Hippo

Publié le 11/07/2024

Overall a good experience, with satisfactory service and quick resolution to the query raised

Overall a good experience, with satisfactory service and quick resolution to the query raised

Avantages

Timely service, Quick TAT, Clarity in calls incoming and outgoing

Inconvénients

More often texting gets impacted due to slow connectivity

Murugan
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Wonderful Experience

Publié le 08/03/2024

Avantages

Structure of CallHippo which is very easy/simple to understand ... Great Customer Support

Inconvénients

Nothing as of now as my experience is really great/amazing and going pretty well for now

Melissa
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Good

Publié le 22/11/2023

Great experience so far, looking forward to continuing and learning more

Great experience so far, looking forward to continuing and learning more

Avantages

Many great features that will help me and my representatives work efficiently and meet targets.

Inconvénients

We were having trouble with recieving emails to a user, also there is a OTP every time we log in.

Amit
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Call Center

Publié le 26/12/2023

overall experience is good as we have check other product as well.

overall experience is good as we have check other product as well.

Avantages

Call hippo is easy to use for my team, they can just one click away to access the telephony.. which is very good

Inconvénients

Ideally when issue was occurred and support team take 2 hours and more time which is quite annoying.