Avis clients sur Swiftype Site Search

Avantages

well thought out restful API and they did CORS headers right

Inconvénients

recent emphasis on scraping sites doesn't apply for large customers

Avantages

We used Google Custom Search and were really disappointed when Google dropped paid support. We changed to Swiftype and are very happy. It has given us the similar functionality with improved UI. The UI for optimizing the search is really easy to use yet powerful.

Inconvénients

Unlike Google, Swiftype does not have indexes ready to go. As a result, when you add a new site to the search set, it takes some time to index the site. Its understandable but using Google was really simple.

Avantages

Easy to setup, user-friendly and powerful app, also you can manage multiple websites with. Good support, integration and a flexible management dashboard to tweak all in one place.

Inconvénients

It lacks some styling options. The prices between the 3 price plans are a bit exaggerated, so you need to choose wisely and analyze the needs for the mid-long term.

Avantages

1. It was fairly easy to set up.
2. It seemed to provide more accurate search results over time.
3. Customer service concerning technical questions was good.

Inconvénients

1. Reports provided are too limited in time span covered to be helpful.
2. Company said number of documents we wanted indexed exceeded our quota and would result in higher cost at next renewal. This conflicted with our own records, so we repeatedly asked for a list of the pages being indexed. We got lots of emails and telephone conferences and promises, but we never got the list.
3. Swiftype seemed to have something to hide. We would talk with them about above indexing issue, and they said they would get back to us soon. But they didn't. They seemed to forget about us. I guess they were hoping we would just go away.
4. The last month or more, most of our searches were spam bot searches for non-existent domain names. This made our reports really worthless. (We have not had this problem anywhere else on our sites.)

Avantages

We loved this product. It made a huge improvement to our site searches.

Inconvénients

We wished we had a bit more control over how search results were generated.

Avantages

It does what it needs to do, in that it provides predictable search results with the ability to tweak the search result rankings.

Inconvénients

The pricing structure isn't suitable for young companies that have a lot of records and need data to be reindexed often.

Avantages

easy to set up and configure .

Inconvénients

Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS including DO NOT match the keyword request.

We have worked with their technical support to no avail.

Unless you test your search results carefully, you wont notice this very serious flaw in the product.

Given that creating the correct set of search results is the basic function of this kind of product, this flaw means that Swiftype is unusable.

We are now in the process of converting to another product.

Avantages

It's very well designed and laid out and offers a large assortment of tools to enhance the user site search experience and allow admins to fine-tune search results, with the ultimate effect of increasing conversions and reducing bounce rate.

Inconvénients

There's little to complain about apart from the added cost, which is well worth the investment provided the software is leveraged to its optimal potential.

Avantages

The customer service has been excellent and user-friendly. The response time for the customer is above the industry average. The autocomplete is a bonus that adds value to the product.