talech

Un logiciel de POS pour iPad : restaurants, commerces de détail et entreprises de services.

Note globale

3,9 /5
(324)
Rapport qualité-prix
3,8/5
Fonctionnalités
3,7/5
Simplicité d'utilisation
4,0/5
Support client
3,9/5

73%
des utilisateurs recommandent cette application
Classer par

324 avis

Jeannette
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great product overall

Publié le 16/11/2016

Pleasant and professional staff, which is what won us over when we first decided on the program. Love that everything is cloud-based and also can be accessed from anywhere. Menus are easy to create and modify. Great overall functionality but a few improvements could be made - offering partial refunds, for example. Also, would appreciate more prompt and regular auto-batching (we have ours set up but numerous times, it stopped working and we found out the hard way when payments weren't deposited for days; also, despite the confirmation that the setting is correct, we still have to manually auto-batch daily but we're glad to do so to ensure payment). Also, not completely sure if they are exclusive to a certain merchant service provider but at the time, in order for us to use the program, we had to go forward with that one merchant service and also had to purchase all the equipment (printer, iPad stand, etc.) we did not have a need for. In addition, being tied to that merchant also meant being tied to those fees at the rates they wanted. As far as the program itself, we find that it meets our needs, is user-friendly, offers the analytics tools we like, and is offered at a reasonable rate, especially compared to some of its competitors. We do recommend it to others. Good luck!

Avantages

Please refer to review.

Inconvénients

Please refer to review.

Réponse de talech Traduire en Français

Thanks for being a customer and writing such a detailed review! I've shared your feedback regarding the partial refunds, auto-batching, and hardware with the product team. Please continue to share with us - we love to hear from you!

Kari
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Talech Pros and Cons

Publié le 01/11/2016

Talech has been a good transformation from old style cash registers for our business. I think it would do Talech good to look into what reastaurants actually need for the system to really be an asset to us. While I like Talech its ease of set up for my business was very complicated and Talech support nor boomtown could really help with what I needed. I was able to figure it out but it was a long process. I have been able to help another pizzeria more streamline there system do it works better for their needs. Both Talech support and boomtown are great, they are always trying to help and most times they can this was just a new area for them. I have never had anything but an exceptional experience from either customer support. I do love the fact that Talech does listen to customer feedback and is continually improving their product.

Avantages

It's easy to see my monthly/weekly/daily sales
The ability to print which catafories you want in the kitchen
It's ease of use and ability to train new employees on

Inconvénients

it doesn't have the functionality for a pizza reststaurant.
No delivery option
Don't have the ability to add store credit without doing a refund.

Réponse de talech Traduire en Français

Kari - thank you so much for being a customer and writing a review with such detailed feedback. We love hearing from customers like you! I have shared your feedback with the team so we can continue to make improvements to help you and your business. Please keep it coming!

Jason
Note globale
  • Secteur d'activité : Articles de sport
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Very stressful.

Publié le 01/02/2020

The register fails regularly and randomly will not print receipts or open the cash drawer.

Avantages

I chose this software as it integrates sales and inventory tracking. When it works it is brilliant unfortunately it fails regularly.

Inconvénients

I have had this system operational for approximately one year, at this point we’ve got about 16 to 18 hours troubleshooting on the phone. Plus countless more hours of trying to figure out how to make it work on our own when it fails. It will suddenly not take a credit card payment, it has never done a return for us even while on the phone with support trying to make it happen, suddenly the cash drawer won’t open, or it won’t print receipts. We end up trying to reboot the machine turning things off turning things back on disconnecting reconnecting sometimes after two or three tries it works also there’s a couple of different methods that we have made notes on, we spend far too much time trying to keep this thing going.They have totally dropped the ball on me as a client. Their support technicians are excellent and are doing their very best but they don’t know have much to work with. I’ve had to send countless clients to the bank machine, or send them away with a promise to come back and pay another time, we are a small business and can’t afford to do this, some people just don’t get around to coming back. I’ve been trying for a full week to talk to an actual upper level representative of the company to try to figure out if we can solve this or I need to toss the whole system out and go with another company. They just can’t be bothered to make a real effort to get in touch with me. I provided them my direct phone number & have not received a call back.
Be wary!!

Beth
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

The 3 Weird Sisters

Publié le 15/11/2016

I feel overall the customer service is lacking. When a recording says "we are sorry for the long hold", that tells me you are not only aware of the problem but doing little to fix it. I have to schedule a call to get simple answers asked to be told they will have to look into and get back to me. I am usually not available to receive that call when and if it comes because I'm either not at work, driving or at home with my children at that point. It takes far too long to get simple issues resolved with this company . customer service has improved since I first started with them by way of polite people getting questions answered seems to take three times as long now. and when I do get a wrap to walk me through and show me what I need to do it often doesn't work like it should even after they've checked all the settings and they have to go back to the design and again no resolution on my end

Avantages

The cloud storage

Inconvénients

Can not reach help when needed and I feel like I get a runaround

Réponse de talech Traduire en Français

Thanks for being a customer and writing a review, Beth. I am sorry to hear that support has been difficult to reach and that the hold times have been so long. I've passed along your feedback to the support team so they can continue to work make improvements. Thanks for being candid and letting us know.

Bruce
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Talech for a full service restaurant and bar

Publié le 01/11/2016

It is easy to set up your menu and make changes. It is fairly easy for my employees, mostly highschool students, to learn.

The system tends to slow down during busy times. It takes too long to switch from one screen to another. It also takes a long time to sync when you first log in.

The security is not very good. It is too easy for one employee to log in with someone else's id, making the security feature essentially worthless.
Each employee should have a card to swype in order to log in. That would be a huge improvement.

The reports are nice and easy to read.

All in all a pretty good system but it needs more built in security.

Avantages

easy to learn and to set up

Inconvénients

The security features are weak. Too easy for another employee to log in with another persons id. The system tends to bog down when it gets busy. It takes too long to synch when you log in.

Réponse de talech Traduire en Français

Thank you for your feedback, Bruce. I have shared your comments about security and system lag with the product team. Please continue to share feedback with us so we can work on making improvements. We love hearing from you. Thanks for being a customer.

Barney
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Love talech as a possible option.

Publié le 01/11/2016

The only issue I have is this.
This passed sat night was our Halloween bash at my bar. At 215 am. Our pos system wouldn't allow us to run credit cards. I called talech customer support and got absolutely no answer. I actually was on hold twice for 20 min.
Finally I had to ask our customers to pull money from the atm.....reimburse them the fee from the atm, and let them pay in cash.

Also, if our Internet goes down we have no way to pull up tabs. It would be nice if there was some feature that holds the tabs in the pos system for that nights business just in case something happens.
I don't want to spend money on anether source of Internet because there was a hicup in the Internet providers service.
If it would store tabs for a couple days until they are settled and submitted it would be awesome.
I will say that normally the support is on point and fast. But when we needed it the most it wasn't there at all. A message on the support line saying you guys were having issues and would be repaired soon would have been nice.

Avantages

Relatively easy to use.

Inconvénients

Could be more flexible and customer support status messages would be nice when something goes wrong on your end.

Réponse de talech Traduire en Français

Barney, thank you for being a customer and for the review. We apologize about the recent outage on the processor side and the inconvenience it caused you, your employees, and your customers. I've shared your feedback with the product team and we will continue to work on offline mode improvements. Please keep the feedback coming - we really appreciate it!

Jeff
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Gets better every month

Publié le 01/11/2016

Right off the back the bang for the buck was impressive.

I run multi stores and the registers have been doable, but not impressive. There needs to be communication between each store on every customer added to the database. For example, if I add Joe's info in one store and he goes to another, he has to add his info in again. If there is a credit on his account, it is only use able at one store.
I really appreciate being able to check all my numbers from home and upload new product, but without the ipad, I am unable to see how the menu actually looks in the store. It would be nice to be able to pull up the menu and adjust it on the computer instead of having to do it at each store (I don't have an ipad at home to pull up the stores).
Talent does a great job at customer service and continually updating their product. I am satisfied with this product and am confident it will continue to improve.

Avantages

Continually getting better

Inconvénients

Multi store use and options

Réponse de talech Traduire en Français

Thank you for being a customer and sharing your feedback, Jeff. I have shared your feedback regarding multi-store functionality. If there is anything else that we can do to help your business, please let us know. We're here to help!

Christina
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Talech User

Publié le 01/11/2016

We have been a Talech user for nearly two years. Talech support is very efficient and helpful and always gets our problems fixed quickly. We have to "pair" our card reader to the POS terminal every morning and sometimes during our business hours, and that is a bit frustrating. Overall, the system works well. I would like to see more detailed statistics, but there is helpful information that is easily accessed. Our local Talech representative is extremely helpful and always--without exception--is there for us seven days a week. That is one of the biggest benefits. The system is not cheap, but we always get help when we need it.

Avantages

It is pretty much user friendly

Inconvénients

More details in the statistics would be extremely helpful--such as receipts by the minute when the sales actually happen instead of lumped together in an hour time slot

Réponse de talech Traduire en Français

Thank you for being a loyal customer and your review, Christina! We're glad that you have been pleased with the customer support and product. I've passed your feedback about the card reader and more detailed reporting to our product team. Please continue to share feedback with us so we can continue to improve. We love hearing from you!

Gary
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

It works well for us

Publié le 15/10/2019

We are, overall, very pleased with the Talech system. That's why we continue to use it.

Avantages

We replaced our old, out-dated cash registers with the Talech system and are now able to accept credit cards at every location without the need for seperate credit card machines. We like to ability to show or hide icons based on user need.

Inconvénients

Updates are sometimes required for the software to work, of which, we receive no notice. We also use the ELO stations and the I-pad loses connection with the blue tooth printer more frequently than should happen. It is usually an easy reset, but frustrating when you are busy and customers have to wait.

Lisa
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Talech Review

Publié le 23/10/2019

We are a very small business, and the software is perfect for what we need. I like the reports feature, I can go back a year and compare numbers, I can email the reports to the accountant, I can keep track of each of our suppliers and how we are doing with each one.

Avantages

Customer support has been super, fas,t efficient. The software is easy to use and set up was great.

Inconvénients

In the beginning we had some super glitches that had even the tech experts stumped. It took a good while to get that all ironed out. Seems to be working fine now, only once in awhile do we find ourselves with a bit of a problem, but Customer Support is always just a phone call away.

Brian
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Talech Review

Publié le 01/11/2016

Overall, I think that my Talech experience is positive. Unfortunately, we have had some really bad issues recently and that has effectively lowered my overall ratings. There has been several processing outages in the past few months, more now than the past 12-18 months. We lost some sales recently because Elavon went down for several hours and we could not process credit card transactions which is the majority of our business. We have 2 stores operating Talech and there is no business connection between stores to transfer inventory, recognize sales transactions or perform returns across multiple stores. Elavon is not the best database for capturing customer sales transactions because you can't use the data for marketing or other purposes as far as I know. I feel that the upgrades are just dumped upon the users without a whole lot of information behind what is new or has changed. There is no step-by-step business process for each and every type of potential transaction, so training is on the job.

Avantages

Ease of use

Inconvénients

Updates are a surprise and we are not well informed about the changes

Réponse de talech Traduire en Français

We appreciate hearing from you, Brian. We are sorry to hear that you have not happy with the product recently. A member of our product team has reached out via email and phone to set up a time to chat and learn more about your business needs and how talech could work better for you. Please reply at your convenience. We'd love to chat and help.

Eric
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Better than the Big Boys

Publié le 01/11/2016

I own a coffee shop / cafe in New Mexico. Before this I have worked in all positions imaginable in many different types of restaurants. I have used most of the Big Name POS systems out there. As a manager I had to program them, change prices, add buttons and all that. Usually you have to do these things in the middle of a big rush on top of ten other things. I'll tell you what, Talech is by far the easiest I have ever encountered. I can add a button, scratch that, I can have an employee add a button with a few instructions over the phone! Also, by using ipads as terminals, my costs stay way low. a refurbished ipad is like $200. Compared to the other guys' pricey terminals, they are practically disposable. I bought a backup just in case! I love Talech and will tell it to anyone willing to listen. In this business, it is nice to find something that works!

Avantages

Low initial cost. Intuitive setup. Rapid adjustability

Inconvénients

Not compatible with Android OS

Réponse de talech Traduire en Français

We're so happy to hear that you are happy customer after 2+ years, Eric! Thank you for being a loyal talech customer and for writing a review. If there is anything you need, please don't hesitate to reach out. We're here for you!

missy
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Talech Software Review

Publié le 15/11/2016

We have been using Talech for over a year now and it's been overall a good experience. There are some things I would like to be different but overall it has been a good experience.

Avantages

Easy to use

Inconvénients

I don't like the credit card reader- too difficult for customers to read- tiny print and customers don't know where to slide the card and if it should be up or down. Software isn't the best for tracking inventory- you have to export products to excel to get the cost of inventory- should be more accessible. Price tags are hard to read (we like the big font/numbers)- we have customers complain daily that they can't see the price. Wish that it would remember customers email addresses like Square so that they don't have to enter it each time.

Réponse de talech Traduire en Français

Thanks for writing a review and providing feedback, Missy. We'd love to hear more about what could be different and work better for you. Would you be willing to chat more about what could help your business?

Ginny
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

This Small Business Owner Is Happy!

Publié le 01/11/2016

I have been using Elo PayPoint and Talech for almost two years and I have be 110% pleased about the choice I made. My business had grown to the point where I needed a better way to manage sales, track inventory, review reports and continue to elevate the customer experience as a whole. Talech was the solution. The system is user friendly. Customer Service support is awesome. And I am happy. There is enough stressors in running a small business, my point-of-sale isn't one of them.

Avantages

Ease of use, accurate reporting, appearance

Inconvénients

The auto-correct when entering Custom Items. It's sneaky and changes a word to a more common one so I end up with interesting items on a receipt/report.

Réponse de talech Traduire en Français

We're so happy to have you as a happy and long-time customer, Ginny. Thanks for sharing what is working and what could be better for you. I have passed along your feedback to the team. Please continue to share with us. We love hearing from you!

Bernie
Note globale
  • Secteur d'activité : Articles de sport
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Talech, simply HORRIBLE software if you have a lot of products!

Publié le 21/12/2022

Works well for a front end register, but getting issues resolved with tech support just NEVER happens. The people that answer the phone are clueless. This is coming from someone that works in IT for 20+ years and have dealt with and worked in call centers/tech support.

Avantages

Its has a nice register app and is pretty easy to use and learn the register

Inconvénients

The instability of Talech.com (where I as the owner do 98% of my work). Time outs and logs you out about every 15 minutes. Stock take dont save after timeout loosing everything. Have you ever tried to count thousands of products to have them all deleted over and over......

David
Note globale
  • Secteur d'activité : Articles de sport
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Talech register using iPad

Publié le 23/08/2019

I am only using the system as a register as my inventory is too extensive and would take months to years to add all the inventory. It wars fine for retail and wholesale transactions without any problems.

Avantages

Easy to use and program. Keeps track of inventory, able to use with Wi-Fi. Keeps track of Payouts for inventory paid for by Cash as well as payouts for tips. Excellent choice for a small or start up business to program for products and inventory.

Inconvénients

The problem with Talech is the Balancing area. When doing a close out for the day there is no way to correct any mistakes it's a final once you press the reconcile button and no way to correct it on the system. You might have miscounted or not entered something for the day but can't reconcile.

Roger
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Very good program

Publié le 01/11/2016

Works well and new features are added frequently. The interface with the credit card reader is sometimes an issue, and I am not sure if that is a ipad issue, the reader issue or and issue with Talech. Periodically the program will not connect to the card reader or gets stuck in a loop. Having to back out of the charge and sometimes the program itself and restart it. That usually clears up the issue. It would be great if this bug could be addressed as when you are busy it adds stress to the day. Customer service has always been very helpful.

Avantages

Ease of programming and ease of use

Inconvénients

No gift card availabilty and the previously mentioned credit card issue.

Réponse de talech Traduire en Français

Roger, thanks so much for the review and feedback. I have passed along your recent challenges with the product team. Please continue to share thoughts with us. We love hearing from you!

Jerry
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

As a first-time business owner, I wouldn't have been able to do it without Talech.

Publié le 01/11/2016

A little over 2 years ago I decided to open a business, but decided to give myself a little extra challenge to accompany the decision- I wanted to open and be operational in 3 months, made more challenging since I was still employed full time.

I found Talech after some research, and it was truly great to have such a professional product and company from the get-go. Since I was learning as I went, it needed to be simple enough for me to use, give me the information I needed to understand, and be able to adapt as I grew as well.

Talech has been all those things, and I highly recommend their services.

Avantages

Very easy to learn and to use.

Réponse de talech Traduire en Français

Jerry, we're so glad to hear that you are still happy about your choice after 2 years. If there is anything we can help you with, please let us know. Thanks for being a talech customer!

Richard
Note globale
  • Secteur d'activité : Vins et spiritueux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Caret Cellars Uses talech

Publié le 15/11/2016

Overall a very good POS system with some excellent analytics built-in. A little heavily oriented to the food service industry which puts in some unnecessary steps for others, e.g., cash drawer management function. Wish analytics - as good as they are - were customizable. Like the new Dashboard feature, though.

Avantages

Rather straight forward. Takes little training to get someone ready to use it. But still has some sophisticated capabilities.

Inconvénients

Cost. Nice if it ran on other than iOS. Contributes to cost concerns. Heavy orientation toward food service industry. Wish features were a little more customizable to other industries. (We use it in a winery tasting room.)

Réponse de talech Traduire en Français

Thanks for being a customer and writing a candid review, Richard! I've passed along your feedback to the product team so they know what would help talech work better for your business. Please continue to share with us! We love hearing from you and are here to help.

Lorna
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Technical support team are awesome

Publié le 03/12/2016

I have been with talech for almost 3 yrs and customer service is there to help you especially when you're not a technology updated and they are there to help you step by step to make sure that we as the customer are satisfied with the service and it never changed a bit since I've been with them. Thank you, Talech continue to work with passion and you will be blessed each day with good clients.

Avantages

The client's record for bookkeeping and the part that you can make a note in each client's file.

Inconvénients

To much extra stuff, we don't need
Simplicity is better for older people

Réponse de talech Traduire en Français

Lorna, thank you for writing a review. We're so glad to hear that talech is working for you. And our support team has been so helpful. Please reach out any time! We appreciate having you as a customer.

Brenda
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

American Pie Pizzeria

Publié le 01/11/2016

Overall the software is good. I wish you could get same info online as you get from actual IPads. My experience with customer service has not been stellar.

Avantages

Fairly easy to use. Information given on website is good but does not include everything.

Inconvénients

Cannot get same info at website as you can get from actual terminal.

Réponse de talech Traduire en Français

Thanks for the review and feedback, Brenda. I have passed along your feedback to the product team regarding information being available both on iPad and the web. Could you share more about what data or reporting you'd like to see on both? It would be great to know more.

Please continue to share what you love and what you'd like to see more of. We appreciate feedback! Thanks for being a talech customer!

Jose
Note globale
  • Secteur d'activité : Production alimentaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Pizzeria with talech

Publié le 01/11/2016

Customer support is fast and friendly. It is not 100% a pizzeria pos but it gets the job done. I have had it for over 2years and its one of the easiest pos systems i have ever worked with. Thank talech

Avantages

Easy to use and very easy to learn. Its a monthly thing so no contracts! I had it for over 2 years now and im happy!

Inconvénients

I wish it had a feature for pizza delivery. So far just dine in and to-go

Réponse de talech Traduire en Français

Jose, thanks for being a customer and writing a review. We thank you for being a long-time customer of talech. I have shared your feedback with the product team. We'd love if you could provide additional details about what you'd like to see for your pizzeria. We love hearing from you and are here to help!

Cassie
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Just Okay Experience

Publié le 01/11/2016

We have used it for a year and a half at two locations. It works fine for every day retail use. I've been most frustrated with the service we've been provided. There have been system glitches that have happened that we were not given notice of or apologies for. I understand the need for system upgrades but a lot of times we found they were being tested on the weekends when we are the most busy and found our systems to be shut down or our customers were charged double.

Avantages

easy to use, program,

Inconvénients

poor communication about testing. Service always blamed the credit card processor or vice versus

Réponse de talech Traduire en Français

Thank you for your feedback, Cassie. We love hearing from customers about what can be better. Austin, a senior product manager, has reached out to learn more and see how we can help and improve. Please respond at your convenience. Thanks in advance for speaking with him.

Misty
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Okay, but has intermittant wierd things happen that Talech can't explain/fix.

Publié le 24/08/2019

Avantages

Fairly easy to use and make product changes.

Inconvénients

Getting Talech to fix things like problems with half cents on sales tax and half cents with discount. We had to change all of our prices that ended in .95 to .98 since discount half cents issue never has been addressed. Took them two plus years to fix the half cents sales tax issue. I reported BOTH of these issues within days of starting to use the registers/software.
The terminals are bluetoooth only; there needs to be an option for a terminal that is hardwired!!!!!

Ashley
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Getting better every day!

Publié le 01/11/2016

Talech is our store's first experience with any type of computerized POS system - and as an old fashioned, country feed store, it was a huge jump for us. We were able to set the entire system up on our own and tailor it to our needs. For a group that isn't technologically savvy we have been very impressed with Talech's ease of use! Their customer service team has always been there 100% to help us along the way, too. We have been using our POS system for just over a year now, and we feel like it's only getting better every day!

Avantages

Easy to use and set up

Inconvénients

We have a lot of tax exempt customers and there isn't an easy way to search for them in the customer database

Réponse de talech Traduire en Français

Thank you so much for being a talech customer and writing a review, Ashley! I let the product team know about your request about searchability. Please continue to share feedback and requests with us.