Avis clients sur Pendo

The granularity of data that Pendo surfaces, and the actionability it presents to its users, is among the best I've seen in this space. It's only for lack of time that I haven't dug more into the features we have available to us. I particularly like the ability to great guided experiences that vary based on the segment the user is in. As a product manager, I often log in just to poke around the usage numbers to see if I am taken down any interesting usage paths that cause me to think more critically about why certain behaviors are being exhibited, and Pendo makes that data very accessible.

I think Pendo's usability / user interface could use some work. It has a very hierarchical UI, and it's often easy to get confused about where you are within a particular workflow and how to navigate one layer back. The guided experience creation and testing is getting better, but still has a ways to go in terms of a clean user experience. Feature tagging and page creation often takes a long time to process, and it can stall out your workflow.

Pendo is truly out-of-the-box fantastic and allows for product teams to communicate with users plus then analyze user behavior to drive decision-making and prioritization. It's great to announce and track feature adoption, allows for just about any customization, and its interface is easy to use even if someone doesn't have a lot of coding or website building experience. Their customer service is superior, and the company is very communicative and always has great new things for us as users.

Sometimes Pendo can be tricky with older code bases or with iframes, and rarely the guide builder behaves erratically so it's hard to tell how much you've saved.

Pendo has been incredibly helpful in uncovering insights regarding our platform users. The best things about Pendo has been -
1. Ease of implementation - It was very simple to deploy Pendo on our platform and start using the product
2. Ease of use - the application is super easy to understand and use
3. Features - the features that Pendo offers - user analytics, easy to build guides for users, NPS management - are the best tools for a product manager to really understand user behavior
4. Support - Pendo provides great support for any questions/issues with a good turnaround time.

The new visual designer is awesome but can be a little glitchy.

I really like the way it seamlessly integrates with our applications. Once integrated, it can pull analytics even if you do tag the pages/features at a later date, back in time to the original point of integration.

I also find the segmentation framework where one can enhance the user identification data, integrate with salesforce information and more very valuable and insightful.

Really very useful to be able to track usage and non-usage by persona and push out guides and surveys too.

Limited configurability and customization for personalization across multiple product managers who track and manage a software multiple modules.

There's a lot to like about Pendo. Currently, we're only using the Guides to let folks know about upcoming maintenance and releases with the occasional marketing guide. That said, we're planning on leveraging Pendo even more to boost our product marketing practices with more feature tips, etc. The usage data is really helpful and being able to automatically run NPS surveys is great. There's also a ton of functionality in terms of Trends, Behaviors, Retention.

I don't really have many complaints with Pendo. The rollout of the new visual editor hasn't been seamless, but it's a huge change so some bumps are to be expected. I'd like some more options for data visualizations, but it's not a deal breaker.

Pendo is a fantastic tool to understand how your users are interacting with your product. I like the ability to track clickable elements and page visits within our tool. I like being able to build a resource center and construct helpful in-app guides.

If your application is built in odd ways (as ours is), it can be hard to get guides to deploy correctly. Pendo also has a pooled CS model, which can be frustrating.

It's incredible how useful and predictive usage metrics can be if you build your own benchmarks and follow carefully. Extremely useful for knowing which accounts/segments my team should prioritize.

I can spend 5 minutes in Pendo and see which of my large Customers are not adopting a Feature I know makes them sticky/happy. From there, it's just a matter of what form my outreach takes.

NPS is also slick, simple, intuitive, yet you can also customize and ensure a laser focus.

Guides are awesome. They do take time to learn and get efficient at, but you get out of it what you put into it. We're seeing very good usage and feedback is extremely positive.

I've met and worked with ~5 Pendo Team members and they've all been awesome! They're passionate about the Product-- when I ask a difficult or unusual question, you can tell they're curious and they care-- they don't try to give me a cookie-cutter answer-- they're thoughtful and they take the time to think it through.

There is a bit of trial and error with filters. It's easy to think you've included/excluded a segment-- careful to double check and be extremely diligent.

Lots of potential for segmentation and reporting, allows for in-app messaging and guides to communicate information to customers, which has been great for launching new features or announcements. NPS automation has been really useful as well. Customer support has been great the couple times it's been needed. Overall very instrumental to our team in tracking engagement and customer health.

I believe Salesforce integration is an additional cost which is not ideal. Individual user data showing in-app activity doesn't have the best visual presentation, a bit clunky to interpret. App layout could be a bit more intuitive.

I really like all of the data I can get on our users. It helps us make informed decisions about the product. Also I really enjoy being able to survey users in different segments to better understand how different people use our product.

The software can be clunky and annoying to use at times. If you want to change between multiple menus say from visitor reports and go to a guide you made it requires more than 5 clicks. This is very annoying for people who don't use the software every day. They end up just hunting around for the feature they need.

This is such an easy to use application it makes most other software look and feel unwieldy. Implementation is quick, as far as the software side goes. Tagging and naming pages and features is simple. Mapping funnels and paths is simple. Following individual user behavior or account behavior is simple.

It can still be a little tricky to test Guides (their engineering-less pop ups that anybody can design and implement) in sandbox environments, at least in my experience. Depending on how your dummy data is set up, it can be difficult to actually test targeted guides to be sure they're going to show up to specific audience.

Being able to tell how often our members use the product and specifically which features they use most frequently helps us create meaningful conversations with them. We can also see specifically who on campus is logging in and wether wide-spread adoption of the product has been achieved.

The search function for account names is limited. Many of our members have very similar names, but the search feature requires exact nomenclature - I would like to be able to search on key word(s) for the most salient part of an institution's name.

I like how customizable the in-app messaging is. It is very easy to make all messaging feel as if it is just another part of your application to your users.

Guide reporting is super intuitive and I love the customizable dashboards per user, so each user can focus on what means most to them and their team.

Set-up and installation was relatively easy and the instructions were easily to follow. Their support team is great and will always hop on a screenshare with you to solve any issues. Training and onboarding does take about a week and a half to go through, but it was very in-depth on each feature and how you could use it in your business specific use cases.

Their newest guide designer is meant to be sleeker, however, it has a steep learning curve if you are switching directly from the legacy designer. We had only been on Pendo for a few weeks when they switch happened and there weren't as many guides and walkthroughs on how to manage the new guide designer.

Funnels and paths can track a lot of data and are very useful, however, they take a VERY long time to load. If you make changes or tag new features to get better information then you are going to have to reload each time.

I also wish there was more segmentation of user permissions. Basic users and still have a lot of access to create and customize things. I wish I could restrict or grant more granular access levels.

Pendo has allowed us to help a customer navigate through the product easily and efficiently. We are able to set up different workflows to make sure the customer knows where to click and gather the data about how much they engage with the workflow. This has been super beneficial to different teams to understand the language customers connect with in real time.

Setting it up within out company takes time and different teams involved to make sure it is set up properly.