Avis clients sur RLDatix

RLDatix
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90 avis
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Easy to use and navigate; organized system
Publié le 20/04/2018
Web based makes it convenient!
Web based makes it convenient!
Avantages
I love the ability to organize our policies and link meta data in the background. It helps with the ability to create projects and formal review for policies.
Inconvénients
The version control is there, but the naming convention does not make the most sense. Thankfully their developers are actively working on this.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best thing since sliced bread!
Publié le 10/09/2018
The addition of this product into our list of available solutions within our pharmacy department...
The addition of this product into our list of available solutions within our pharmacy department was a saviour as we were undergoing an accreditation with a new governing body that we had not dealt with previously. The search option was extremely helpful to find already existing policies that were related to our new needs. As we go forward the ability to follow crosswalks should be seamless as we were able to enter reference details on with each policy so we can easily update in the future. Another nice surprise was the fact that I was removing an individual from the system who owned policies - and the system recognized that fact and asked to have a new "owner" defined at that time. There is a good chance I would have missed that fact and caused myself grief in the future. The system helped to avoid future drama which is obviously a big plus.
Avantages
The ease to create, maintain, and update documents that contain all of the elements needed for accrediting bodies is phenomenal.
Inconvénients
I can't think of any negatives at this time.
Réponse de RLDatix
Hi Kathryn, thank you for taking the time to write a review. Your feedback is very important to us. Love the "best thing since sliced bread" and very glad to hear that the addition of Policy Stat has added value to your policy management and accreditation processes.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Evan System Admin User
Publié le 07/09/2018
Policies are now not being duplicated so we have consistency and policies are being updated. ...
Policies are now not being duplicated so we have consistency and policies are being updated. Departments are now having to review policies and it is much easier to do this function.
Avantages
I like the ease of using the program when it is working properly. It looks very professional and easy for general staff to use. Keeps track of the policies for review.
Inconvénients
I feel that the training was okay but could have been geared more to our facility when training our Power Users. Testing should have been conducted or suggested while still in testing mode and then when live was turned on before all general users were made aware.
The terminology is a bit different that we are used to but it works out in the end.
Réponse de RLDatix
Hi Ann, thank you for taking the time to write this review. We appreciate your feedback and candor. Sorry to hear that the training did not meet your expectations. Our training team is reviewing your input and will take this into consideration moving forward to improve customer communication to set the right expectations. On a more positive note, it is great to hear that you have been able to consolidate and streamline your policies. Should you have any further feedback on our product or processes, please let us know. We love feedback!
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Complete Document Control
Publié le 07/09/2018
There is less need for paper copies of active documents nor paper files to maintain for retired...
There is less need for paper copies of active documents nor paper files to maintain for retired documents. The software allows access to review history and comments can be added during reviews. It is easy to see all changes when a document is revised instead of reading word for word to find any changes.
Avantages
Templates can be set up for your various documents: policies, procedures, forms, etc. Documents can be set for various review periods by number of days, e.g. annually, biennially, quarterly, etc. The software can track staff acknowledgments of their reading of documents. Workgroups can be defined for ease in assigning acknowledgments.
Inconvénients
A minor suggestion would be to make searching for acknowledgements a little easier (less keystrokes).
Réponse de RLDatix
Robert, thank you for taking the time to provide us with feedback. We love hearing from our customers. We will make our engineering team aware of your suggestion about less keystrokes when searching for acknowledgments.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Policy Manager is Great!
Publié le 07/09/2018
PolicyManager's support is great! They are very responsive to any requests I have made, and I feel...
PolicyManager's support is great! They are very responsive to any requests I have made, and I feel I can easy call them and receive in-person help. I feel they are willing to go above and beyond to have happy clients.
Avantages
This software has enabled us to move from a paper system to an almost paperless system. It is a great way to manage policies and keep on top of expiring policies.
Inconvénients
I don't know that I can really say anything bad about the software. We have had a few little bumps, but have always been able to easily work through them.
Réponse de RLDatix
Cindy, thank you for your feedback. You're right happy customers are definitely our number one priority. If you're not happy, we're not happy. Our customer support and client success teams pride themselves on being responsive to our customers' needs. Great to hear that PolicyManager is helping you make the transition from paper-based policies to an online repository that you staff can access from anywhere.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
This is a great tool used for big or small organizations.
Publié le 16/02/2018
Avantages
What I like most about the product is that its user friendly, has videos to assist and demonstrate certain features. I do like the Projects peace to help track any changes to a policy and create new policy. It sits in one system where you don't have to go digging for it in another area.
Inconvénients
Being in a big organization, the downfall is carrying a department specific policies and sometimes catering to each department need can complicated. I think the con here is the option to revert back to something when it was done on mistake for System Admins but I can also see why that option is not available.
Réponse de RLDatix
Ajeshni, thanks for your feedback. Glad to hear that PolicyManager is user friendly and that your team is realizing the benefit of using an enterprise policy lifecycle management solution. We enjoy collaborating with you and your team.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Program and Great Customer Service
Publié le 07/02/2017
Working with Policy Medical has been great. The customer service is phenomenal, they reply to you...
Working with Policy Medical has been great. The customer service is phenomenal, they reply to you within hours. The system is very user friendly and easy to navigate. I like the idea of having a generic sign on for staff so that they have one less password to remember. Having an electronic system for policy reviews and projects is great, we no longer have a paper trail that at times would get lost on someone's desk. If you have any ideas for improving the system you can submit them, we have had a few of ours implemented. They are very receptive to new ideas and they are always updating and improving the system. Great company to work with!
Avantages
It's very user friendly.
Inconvénients
I honestly can't think of anything.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I love PolicyStat
Publié le 07/09/2018
Highly recommend. Prior to electronic policy, paper copies were continually getting "lost" on route...
Highly recommend. Prior to electronic policy, paper copies were continually getting "lost" on route through signatures, PolicyStat has eliminated this completely.
Avantages
Easy to use, easy to teach, absolutely the most user friendly system at work. Love it. I can tell where everything is, who touched it and when.
Inconvénients
I do not have a single bad thing to say about this system, and if I did have any issue PolicyStat would have it promptly taken care of - every interaction I've had with their customer support was excellent and the initial load was really smooth and painless.
Réponse de RLDatix
Danica, so glad to hear that you LOVE PolicyStat. Thank you for taking the time to provide us with this feedback and to write a review. We are so happy to hear that the system is providing you with so much value and visibility across your policies.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Policies - Simplified
Publié le 11/09/2018
I have been the administrator from the beginning and I have always found their support staff to be...
I have been the administrator from the beginning and I have always found their support staff to be very responsive and easy to deal with. I really appreciate the training webinars. It really is the sort of software you wonder how you ever got along without it before.
Avantages
It simplifies the whole process! I no longer need massive notebooks to store our policies. Gone is the cumbersome and laborious spreadsheet to track when a policy was due for review. We also have a terrific search engine now.
Inconvénients
Sometimes directors from multiple departments collaborate on a policy and the senior leader would like for all those involved to be able to approve that one policy. I don't want to change the approval workflow but just add an approve for a particular policy.
Réponse de RLDatix
Elaine, thank you for taking the time to write a product review. We are glad to hear that Policy Stat has helped simplify your whole policy process, increasing your productivity and saving you time.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Policy Manger is easy to use and customer service is top notch
Publié le 15/02/2018
Avantages
The ability to hold staff accountable for policy review through attestations. Customer service response is quick. Ability to track progress on projects is helpful.
Inconvénients
The editing feature within projects is a bit clunky. Would like to see an option for header feeders and the ability to free text dates rather than selecting from a calendar.
Réponse de RLDatix
Tara, thanks for the feedback. There is good news on the horizon with regards to the editing feature issues mentioned. We recently completed migration from eDrawSoft to Office Online for online document creation and editing. This gives us access to other feature sets thru Office Online for inserting certain meta data fields into headers and footers of documents as opposed to how we currently do this. We will be looking into these capabilities further in 2018 and will keep you posted on enhancements.
Also, as part of the new user interface revamp which is underway, the ability to free text in calendar fields is included.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Policy Manager
Publié le 07/09/2018
I have had great success with policy manager. As a person who updates policies and creates new...
I have had great success with policy manager. As a person who updates policies and creates new policies as well as accessing them daily, I would highly recommend policy manager. The software is user friendly and easy to teach to new users.
Avantages
This software is user friendly and easy to teach to new employees. Every time I have had an issue, the support has been quick and efficient and all issues resolved well.
The support staff at Policy manager are very efficient and kind in their interactions.
Inconvénients
I really have no issues with this software. I would highly recommend policy manager.
Réponse de RLDatix
Krisa - thank you for taking the time to write this review and provide us with your feedback. Have a great day!
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Excellent Resourse for Clinical Lab Policy/Procedure Document Control
Publié le 07/09/2018
Very positive. Their team is very responsive and helpful, and the software offers an enormous gain...
Very positive. Their team is very responsive and helpful, and the software offers an enormous gain for clinical laboratories.
Avantages
The ability to keep all your policies up to date with reviews, and to search quickly and easily for your needed policy.
Inconvénients
The formatting in the editing mode is not very flexible or user friendly.
Réponse de RLDatix
Hi Glenn, thank you for your feedback. It means a lot to us. Customer insights help us further enhance the product and our services to ensure they are meeting our customers' expectations. Sorry to hear that you are experiencing some issues with the formatting in the editing mode. We have provided this input to our engineering team.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Policy Manager- Game Changer
Publié le 10/09/2018
ease to track compliance with regulatory standards. I just completed the interim CAP inspection,...
ease to track compliance with regulatory standards. I just completed the interim CAP inspection, it was very easy to find the standard that I had referenced and review the appropriate policy for compliance with the standard,
Avantages
The ease of use of the system allows the laboratory to easily track all policies for review dates and content updates. The electronic sign off by the staff helps the laboratory with regulatory compliance. It is so useful to add regulatory standards as a reference.
Inconvénients
I have not found anything that I don't like!
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Secure and Easey to Use
Publié le 26/07/2019
This policy management software made our policies so much more useful. They are now accessible to...
This policy management software made our policies so much more useful. They are now accessible to everyone in our organization at any time. Due to the monthly reminders, they are also more current than ever before.
Avantages
The transition from paper to PolicyStat was effortless on our part. Establishing and learning the new process was easy. Most of my new managers don't even need training to be able to start managing their policies. The search feature is robust and such a time saver! The ability to personalize accessibility to each individual is great.
Inconvénients
I think we all wish the editor could be a little more like Word but they have made great improvements in its functionality.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
User Friendly Software
Publié le 07/09/2018
Any time I have contacted them for support they have been very responsive (and understanding)...
Any time I have contacted them for support they have been very responsive (and understanding) (Thanks !)
Avantages
The ease of use for Front end users is a definitely a plus. Staff are more likely to use something that they don't have to spend forever trying to figure out. The attestation piece is an added bonus.
Inconvénients
The back end set up is a little less intuitive and can sometimes be confusing especially is using SAML/Active Directory for user names/log in.
Réponse de RLDatix
Hi Jane, thank you for your feedback. We love receiving feedback from our customers. Glad to hear that you find the attestation feature helpful. Our customer support prides themselves on being responsive - so it is always good to hear a customer say they are responsive and helpful. Have a great day!
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
AAC Review
Publié le 11/11/2016
I have been able to use this program more and more. It is very useful for document management. ...
I have been able to use this program more and more. It is very useful for document management. Customer services is very good and personalized
Avantages
ease of use
customer service
Inconvénients
I wish it could be cleaned up easier.
I wish you could mass assign iatest & digital signatures
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Mostly good
Publié le 14/02/2018
Avantages
The software is easy to use. The support team is very friendly and helpful. I like that you can contact the support team in other ways than just calling.
Inconvénients
Cut/move option has not been working for quite a while for me and has not been able to be fixed yet. Ticket is in and in the works though.
Réponse de RLDatix
Amanda, thank you for your feedback. Our support team has logged a ticket as you mentioned. We are committed to working with you to resolve this issue, as well as supporting your needs until it can be addressed in PolicyManager. We will continue to stay in touch! Thank you for your patience!
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great product and great customer service!
Publié le 14/02/2018
Organization of our policies! It was much needed!
Organization of our policies! It was much needed!
Avantages
Everything is simple and easy to use! Customer service and training was great! I would recommend this software to any company seeking a policy management site.
Inconvénients
There are some restrictions with what the site can do, but overall it does mostly everything we need!
Réponse de RLDatix
Brooke, thank you for your feedback. Great to hear PolicyManager is meeting your needs. We will be in touch to get more information on the restrictions you are experiencing to discuss how we can assist.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
PolicyManager review
Publié le 10/09/2018
Avantages
ability to format, organize policies/documents
Inconvénients
number of clicks to publish, circulate, retire or move policies and not being able to see in header what policy/folder you are working in
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Administrator
Publié le 05/11/2015
The software works very well for our organization. We are still training users but hope to be up to...
The software works very well for our organization. We are still training users but hope to be up to speed by January.
A coupld of items.
First the number of characters in the the note section is limited to 255. This is an issue when we have several users making comments. I tried to enter a summary of one persons comments and was limited.
Next are the committees. Is there any way to add a user to all committees automatically if they are more than a General User? This would be for CHOC only not CCMH. I just becomes tedeous to remember who works for CHOC and who works for CCMH.
I have received possitive feedback about the program from all who have accessed it. The search engine is great, that is what I get most feedback on is that they can find the policy they are looking for. And we are adjusting our approval process so that policies have to go thourgh the program to be approved.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great program for keeping Policy and Procedures with easy access for staff to review.
Publié le 07/09/2018
Love the program but wish is could be more user friendly at times.
Love the program but wish is could be more user friendly at times.
Avantages
Makes sure reviews are done annually by Managers and keeps our P and P's update and current as a result.
Inconvénients
Hard to use at times and a lot of repetitive tasks when reviewing multi documents.
Réponse de RLDatix
Hi Mike, thanks for your feedback. We greatly appreciate you taking the time to write this review. Sorry to hear that find the platform difficult to use at times. I know our engineering team is always working on improving the user experience and they are currently working on enhancing the user interface.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
User Friendly, Efficient, Great Customer Service
Publié le 13/11/2015
I have really enjoyed using this website and our Senior Leaders and Management Team have said many...
I have really enjoyed using this website and our Senior Leaders and Management Team have said many times it's user friendly and a sharp application. Many that have come to us from large hospital corporations are very impressed as we are a small, stand alone, community hospital. I am very happy we chose Policy Medical. I also want to say that Yusuf is the best! You have an excellent employee who has helped with everything and even answered my questions when I emailed him a million times and late at night. He has been huge help and a fantastic person. Your support team as well have been responsive and quick to any issues we have had. I cannot say how pleased our organization is with PolicyManager 6 and your Policy Medical staff. Thank you!
- Secteur d'activité : Import/Export
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 2.0 /10
Policy Manager Pro or Con?
Publié le 02/11/2018
Avantages
It is electronic, and it is easy to edit versions
Inconvénients
The functionality of the software, as we have it set up, does not have an option for a "hard stop", so that all who need to sign procedures sign prior to publishing.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Policy Manager Software Review
Publié le 13/09/2018
great
great
Avantages
ease of use and ease of finding policies
Inconvénients
some employees find new policy development to be difficult due to lack of editing tools
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 6.0 /10
Product Review
Publié le 07/09/2018
Avantages
Policies are all in one place. No multiple edited versions of policies floating around.
Inconvénients
Too many emails. Navigation is not intuitive. There are so many steps to set up a policy.
Réponse de RLDatix
Lina, thank you for writing a review and for your feedback. Sorry to hear that you do not feel the navigation is intuitive. The good news is our engineering and UX team are working on a new UI which should improve the navigation. If you have further details relating to the navigation that you would like to share with our team, please send them to support@policymedical.com. We would love to hear from you.