Avis clients sur Tenna

Tenna
Note globale
Filtrer
Temps d'utilis.
52 avis

- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Tenna Gps
Publié le 16/03/2023
Avantages
Tenna has a GPS tracking tool which is really excellent and helped me a lot, as it is easy to integrate and set up.
Inconvénients
there are no cons to Tenna software, Keep it up!
Réponse de Tenna
Thank you so much for your review of Tenna! We’re so glad that you are happy with your decision and appreciate all feedback. Please feel more than welcome to reach out to your Customer Account Manager at any time to discuss adding any new assets or features – they are happy to help!
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Tenna's #1
Publié le 28/06/2024
We tried other fleet systems in the past and once we came across Tenna we haven't looked back. The...
We tried other fleet systems in the past and once we came across Tenna we haven't looked back. The software and hardware are unmatched by previous competitors we tried. Customer support is excellent. Anytime I need new hardware, or have any questions, our account rep is quick to make sure we are taken care of.
Avantages
The ability to see where all of our equipment is at all time provides peace of mind, and helps with our scheduling process. Tracking hours and milage, as well as maintenance alerts are a huge plus. Tenna helps us keep all of our assets organized all in one platform.
Inconvénients
The filters are helpful, but it would be ideal if when viewing all inventory without filters, if the assets were in dropdown boxes by category or fleet id, and if the dropdowns could be hidden.
Having the ability to inline edit assets instead of individually would be great as well.
Réponse de Tenna
Thank you very much for your fantastic review, Joey! We're thrilled to hear that Tenna supports your business by helping you keep track of your equipment, streamlining your scheduling, and managing maintenance. Your feedback on improving filter features is very valuable and will be shared with our development team as we continually strive to enhance our platform. We're also delighted that our customer support and hardware have exceeded your expectations compared to previous systems. Thank you for your continued trust in Tenna—we’re committed to supporting your needs and look forward to assisting you further!
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 4.0 /10
Not as User Friendly as We Hoped
Publié le 16/09/2022
It does the job but not as user friendly as we were led to believe. We're willing to stick around...
It does the job but not as user friendly as we were led to believe. We're willing to stick around in hopes these issues are resolved.
Avantages
Preventative maintenance feature, rollout was relatively smooth
Inconvénients
The app is incredibly difficult to navigate. The website is not all that user friendly either. We have had several "glitches or issues" at times where we needed the data and this leaves us wondering just how often these happen and how reliable the data is. We also rely heavily on the tracking/data to file IFTA and we had some major issues in our IFTA reporting. We've also had some issues with the geofencing feature.
Réponse de Tenna
Hi Mariel, we truly value your feedback and your concerns have been passed on to our Customer Success team. They will follow up with you to make sure your experience improves and to make sure we fix those issues as soon as possible.
There will be upcoming IFTA enhancements that will be key in addressing your IFTA-related concerns
- Secteur d'activité : Construction
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Company with a Great Product!
Publié le 27/06/2024
Tenna has the capability to cover all of my tracking needs such as, heavy equipment, vehicles,...
Tenna has the capability to cover all of my tracking needs such as, heavy equipment, vehicles, mid-sized machinery, attachments, small tools, and consumables all on one platform. It has also help with our preventative maintenance program to signifyingly reduce costly repairs throughout our fleet. And again, I can't say enough on their customer service.
Avantages
The customer support staff is by far some of the best that I have ever worked with. Tenna is very easy to use and navigate around in the platform.
Inconvénients
Tenna’s quality comes at a price, and I feel that some addons that they charge for should be included in the original modules, I look at it as just bettering their product.
Réponse de Tenna
Bob, your feedback on Tenna is greatly appreciated – thank you very much! We are thrilled to hear your opinion on the quality of our customer support team, and that you find our platform easy to use. Your input regarding add-ons is important to us, and we appreciate your perspective on how we can best deliver our offerings. We're delighted that Tenna has been instrumental in streamlining your tracking across various equipment types and has improved your preventative maintenance by reducing expensive repairs. We’re grateful for your review and willingness to recommend us. Thank you for choosing Tenna—we're dedicated to continually supporting your operations and delivering value to your business.
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Good product with very poor delivery
Publié le 28/06/2024
Upfront expectations were never met and the total implementation costs were very high and not...
Upfront expectations were never met and the total implementation costs were very high and not explained fully.
Avantages
It is a very good product that has many great features.
Inconvénients
The upfront implementation cost is ridiculously absurd. They will nickel and dime you for every little thing they do to get the product installed and running.
Réponse de Tenna
Thank you for taking the time to leave a review, Chris. We’re glad to hear you find Tenna’s features valuable and that our construction-focused functionality is meeting your needs. However, we’re sorry to hear about your concerns with the upfront implementation costs and the delivery experience.
Your feedback is crucial, and we understand how important it is to have clear expectations. We will use your comments to review and improve our communication about costs and implementation. If you have any additional concerns or need further assistance, please don’t hesitate to reach out directly. We’re committed to ensuring that your experience with Tenna is a positive one.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Tenna Review
Publié le 29/06/2024
Avantages
My favorite feature in Tenna is the ability to set up and manage preventative maintenance as well as manage all the maintenance requests that come in.
Inconvénients
I would just like to have a better calendar view to manage the mechanics schedule better.
Réponse de Tenna
Thank you for offering your thoughts on Tenna, Jared. We’re glad to hear that the preventative maintenance management and request handling are working well for you. We appreciate your feedback on the calendar view—it's valuable for us to know how we can enhance your experience. Rest assured, we’re constantly working on future updates. If you have any other thoughts or need further assistance, feel free to reach out!
- Secteur d'activité : Construction
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
So far so good...
Publié le 28/06/2024
Overall experience has been positive thus far- solid platform for tracking your assets
Overall experience has been positive thus far- solid platform for tracking your assets
Avantages
Customer service "after the sell"
User friendly - Reporting features - Resource Management
Inconvénients
Nothing is linked to a job number...only job site
Réponse de Tenna
Thank you for your review, Mark! We're glad to hear that your experience with Tenna has been positive and that you've found our customer service, user-friendly interface, reporting features, and resource management to be valuable. We appreciate your feedback about job numbers; we take your needs seriously and will explore this as we continue to enhance our platform. Your insights help us improve, and we're committed to making Tenna even better. Thanks again for choosing Tenna, and we look forward to supporting your asset tracking needs further.
- Secteur d'activité : Construction
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Functional
Publié le 21/06/2024
Avantages
great tool for tracking and maintenance of vehicles
great reminders also that help integrate service of assets
Inconvénients
self help isnt the best, although the webinars have been a great tool to assist
Réponse de Tenna
Thank you very much for leaving us a review, Andrew! We're pleased to hear that you find value in our platform’s tracking, maintenance, and integration features. Our team is always working on ways to improve customer support and are glad that you are taking advantage of our webinars. We appreciate your feedback as we continue to develop more self-help guides. Tenna is grateful for our customers and we are always working on updates and new solutions to provide more ways to streamline and support your business.
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy to use
Publié le 02/07/2024
Love it. Would purchase again if had to do over again
Love it. Would purchase again if had to do over again
Avantages
Cams and drivers dashboard allow insight to what is going on
Inconvénients
Video storage on cams is only72 hours and doesn’t allow you to see weeks ago
Réponse de Tenna
Tenna thanks you for your review, Justin! We're glad to hear that you find the cams and drivers dashboard insightful and easy to use. We appreciate your feedback regarding the video storage and have shared it with our product team. If you have more ideas or need assistance, feel free to reach out to your account manager at any time. We’re thrilled to hear you'd make the purchase again—thanks for your support!
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
The one platform you need for all equipment needs
Publié le 19/06/2024
Great! Its done exactly what we need it to do and if any questions pop up the customer service is...
Great! Its done exactly what we need it to do and if any questions pop up the customer service is outstanding
Avantages
The ability to get all things equipment related on one platform
Inconvénients
Certain installs can be a little tricky, but they help walking you through it
Réponse de Tenna
Maxx, thank you so much for taking the time to share your experience with us. We're thrilled to hear that Tenna has been able to help your business streamline operations. We understand that some installations can be challenging but are glad to hear that our customer service team was able to assist you through the process. We look forward to continuing to provide your team with innovative technology solutions and support.
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Excellent tool/equipment tracking system
Publié le 27/06/2024
Overall Tenna is a great product and I would highly recommend.
Overall Tenna is a great product and I would highly recommend.
Avantages
The vast amount of information available on the portal interface is very helpful.
Their customer service team is top notch. The willingness of the programing team to make modifications for our particular circumstances has been impressive.
Inconvénients
The integration to our Spectrum accounting system has been slow to refine, however the implementation team has put forth a lot of effort to make it right.
Réponse de Tenna
Thank you for your detailed and positive review of Tenna, Linda! We sincerely appreciate your feedback. We're delighted that you are happy with our equipment tracking solutions, as well as the additional information provided on our portal. Our dedicated customer service is a priority for us, and we're glad you've had a positive experience with our team. We have enjoyed our time onsite with you and your team. We apologize for any initial challenges integrating to your accounting system, and we're committed to refining it to meet your needs. Your recommendation means a lot, and we're continuously improving our products and services to better support you. Thank you again for choosing Tenna.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Tenna Review-Triad Grading, LLC
Publié le 28/06/2024
We've had a good experience so far with installation and implementation. There are still a lot of...
We've had a good experience so far with installation and implementation. There are still a lot of features that we intend to utilize as we can phase them in. Very pleased thus far.
Avantages
Accessibility to all of our team members and the flexibility of the system.
Inconvénients
Filtering of maintenance requests on the app.
Réponse de Tenna
Thank you for sharing your feedback, Scott! We’re delighted to hear that Tenna's accessibility and flexibility have been beneficial for your team at Triad Grading, LLC. It’s great to know that the installation and implementation have gone smoothly, and we’re excited for you to explore more features as you phase them in. We appreciate your comment about filtering maintenance requests on the app; this is valuable input, as we’re always exploring ways to improve this feature. Thank you for your positive review and for choosing Tenna—we look forward to continuing to support your needs!
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Useful and Progressive Tracking software
Publié le 27/06/2024
Avantages
The ease of locating equipment and tools. Overall the app is very easy for field personnel to navigate. The customer service is impeccable. Staff is very knowledgeable of construction and how best to apply and have full use of Tenna.
Inconvénients
I wish the Resource Management Schedule was easier and more practical and looking forward to advancements so it can be more useful. Main function being able to export and share the schedule. Having a better Geofence feature to accurately capture when working for two different customers in close proximity.
Réponse de Tenna
We appreciate you taking the time to leave such a comprehensive review – thank you, Iris! We are happy to hear that you and your team find the Tenna app easy to use and find our platform helpful for tracking and locating your assets. Our dedication to top-quality customer service is important to us, and we’re glad that you find it helpful for maximizing your success. Our team is always working on ways to grow our platform and services – we take our customers’ suggestions seriously and will keep your comments in mind as we innovate and enhance our products further. As a construction-first platform, Tenna is dedicated to ensuring your company gets the most out of our technology to maximize its impact on your business.
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great software for a large overview.
Publié le 28/06/2024
8/10 some reports are difficult to use and have to use multiple reports to get info needed.
8/10 some reports are difficult to use and have to use multiple reports to get info needed.
Avantages
Ease of use, good information. Helpful staff.
Inconvénients
Nit picking pricing. Charge you for every little extra report. some reports are difficult to use and have to use multiple reports to get info needed.
Réponse de Tenna
Tenna appreciates your thoughtful review, Garrett – thank you! We're pleased to hear that you find our software easy to use and that our staff has been helpful. Your feedback on pricing and reporting is important to us and we will keep your comments in consideration. Please keep an eye out for enhanced reporting coming soon! Your input is valuable and we're committed to addressing concerns to provide a more seamless experience. Thank you for taking the time to leave a review and for sharing your insights—they help us better serve you.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The best asset tracking software for construction
Publié le 15/11/2023
Excellent company to work with, great support team. Very good software, and easy to complicated to...
Excellent company to work with, great support team. Very good software, and easy to complicated to use, depending on your needs.
Avantages
Great customer service, ease of use, functionality, asset tracking, inspection and maintenance reports, organization of equipment and tools, planning and scheduling of equipment to jobs.
Inconvénients
A little expensive, and you have to really know exactly how many assets you are planning to track. This can be challenging if you are consistently adding new assets.
Pourquoi passer à Tenna
Had everything we needed, the ability to modify the software to our best use, and the very excellent customer service.Réponse de Tenna
Thank you so much for your review of Tenna! We’re so glad that you are happy with your decision and appreciate all feedback. Please feel more than welcome to reach out to your Customer Account Manager at any time to discuss adding any new assets or features – they are happy to help!
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Santa Inc Review
Publié le 27/06/2024
Avantages
Customer service, fleet management, ease of maintenance tracking
Inconvénients
Having to create a maintenance request to create a work order is my only complaint.
Réponse de Tenna
Thank you for your review and feedback, Jacob! We're pleased to hear that you appreciate our customer service, fleet management capabilities, and ease of maintenance tracking. Your comment about the process of creating a maintenance request to generate a work order is duly noted, and we value your input on this aspect of our system. We're constantly looking for ways to streamline our processes to better meet your needs. We're committed to delivering value and efficiency in managing your fleet and maintenance operations – and beyond.
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great Customer Support
Publié le 21/06/2024
Avantages
Ease of use for what is needed on the backend work in our company.
Inconvénients
I don't like that when you ask for a custom clip of an asset it usually takes 24 hours to receive.
Réponse de Tenna
Andrew, we appreciate your review and feedback – thank you. We are glad that you find Tenna easy to use and are pleased with our customer support team, as our goal is always to help you and your business get the most out of our platform. We take our customer evaluations seriously and we are constantly looking for ways to improve our product and service. We have shared your footage request feedback with our product team. Our dedication to providing high-quality, construction-focused solutions to our customers is unmatched and we are grateful for your review.
- Secteur d'activité : Construction
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Overall comprehensive solution
Publié le 27/06/2024
Strong customer support and listen to our needs.
Strong customer support and listen to our needs.
Avantages
Broad set of features to optimize equipment and labor utilization.
Inconvénients
Support for Materials & Trucking is immature today.
Slightly awkward mapping between our job-based structure that we use in Vista to site-based structure in Tenna.
Réponse de Tenna
David, thank you very much for taking the time to leave a review of Tenna. We’re thrilled that you’re finding value in our platform, allowing you to analyze data and make informed decisions regarding your equipment utilization. We are committed to growing with the needs of our customers and have made note of your feedback as an area to explore. Our customer service team is always available to help, and we are glad that they have been able to elevate your experience by taking the time to understand your company’s goals and find solutions. Our reviews from customers are important to us and we look forward to continuing to be your partner in equipment management.
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great Company, Great Product
Publié le 14/09/2022
Overall Tenna has been a great company to work for. It has allowed us to effectively track and...
Overall Tenna has been a great company to work for. It has allowed us to effectively track and manage all of our equipment helping us feel secure knowing that we have eyes on all our equipment 24/7.
Avantages
Features I like the most are the asset tracking and inventory management. It's hard to find a company that manages everything from vehicles to hand tools as effectively as Tenna does.
Inconvénients
Some of the information that we need leaves us jumping back and forth between different reports on the software. Some more consolidated reports would be great!
Réponse de Tenna
Hi Chandler, thank you for taking time to leave this review. We hear you and your feedback about consolidating reports has been passed on the team, thanks!
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very nice Product
Publié le 16/09/2022
From the beginning conversations with the Tenna sales team, installation crews and software /...
From the beginning conversations with the Tenna sales team, installation crews and software / training teams we have been very impressed so far. It is nice to be able to reach someone live by phone for questions whenever needed, every employee I have had conversation with have been extremely nice and helpful!
Avantages
After trying a few other GPS tracking brands with many multiple issues we are glad we found Tenna.
Vehicle tracking seems to be where most GPS companies excel, Tenna is the only company that was
able to seamlessly track our heavy equipment without issues!
Inconvénients
We have not had any issues that could not be taken care of with a phone call!
Réponse de Tenna
Jim, thank you for taking time to leave this review. Your feedback is much appreciated.
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Tenna is awesome, but needs some specific features still
Publié le 27/07/2021
It has been hard at times, but I know they are working on making it better and I love that they are...
It has been hard at times, but I know they are working on making it better and I love that they are open to feedback. The product itself is good and worth checking out to see if it fits your company!
Avantages
I love how Tenna works overall and I love being able to track my equipment, inventory, and tools in one place with a lot of the data easy to get too.
Inconvénients
They don't allow customization in the forms, re provisioning of the map and geofence data, and the lack of a "Help" section is very bothersome. Especially when trying to set up the permissions in the system. Also, the permissions is a hard area to navigate and figure out how to work.
Réponse de Tenna
Hi Cameron, thank you so much for taking the time to leave this review! Your feedback has been shared with the team and your Customer Success Manager will be following up with you to see if there is anything else we can do to make the permissions set up easier for you.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Outstanding Customer Service
Publié le 22/07/2021
The customer service is top notch, there is always someone available to answer your questions.
The customer service is top notch, there is always someone available to answer your questions.
Avantages
The Tenna team made it as easy a possible to get all out machines entered for the initial set up. A team of guys showed up to our office and worked side by side with the mechanics for installation. The website is easy to navigate and the trackers are easy to set up and install.
Inconvénients
Nothing I can think of rite now. Everything is great
Réponse de Tenna
Hi Jodi, Thank you for your positive feedback about the Tenna website and installation process. We appreciate you taking the time to leave this review. If there is any way we can further assist you, please feel free to reach out to your Customer Success Manager.
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
How We Tenna
Publié le 21/09/2022
The overall experience with Tenna has been awesome. They have multiple resources for training,...
The overall experience with Tenna has been awesome. They have multiple resources for training, asking questions and the weekly meetings help as well.
Avantages
Tenna's mobile app is very easy to use. From finding assets to creating a maintenance entry, it is convenient and quick to use.
Inconvénients
The buy in factor from our field users has been slower than anticipated. We have also noticed the changing of reps frequently. All the reps we receive have been very helpful and knowledgeable. It would be nice to have 1 rep to stick with for a period of time.
Réponse de Tenna
Hi Conrad, we appreciate the feedback about the reps changing and have passed it on the Customer Success team. Thank you for the positive review.
- Secteur d'activité : Matériaux de construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 6.0 /10
What works for us!
Publié le 27/07/2021
I think overall it’s a good program.
I think overall it’s a good program.
Avantages
I like the idea where its a one stop shop for asset tracking. Although i feel as though its a lot of features but none of them are completely thought out. I believe there’s simple improvements that could make a huge difference.
Inconvénients
Searching for employees when I don’t know their truck number is really the hardest thing. I believe a meeting with Tenna might help alleviate a lot of this confusion.
Réponse de Tenna
Hi Jay, thanks for taking the time to leave this valuable feedback! Your feedback has been shared with the team so that we can continue to improve the Tenna software.
Our Customer Success team is here for you, so please feel free to reach out to us at your earliest convenience to discuss how we can make the employee search as efficient as possible.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Tenna
Publié le 22/07/2021
The asset tracker has helped our company know where our equipment is at all times. When we started...
The asset tracker has helped our company know where our equipment is at all times. When we started we just had the QR Codes, which needed to be scanned, and was very time consuming. Now we have the trackers/beacons, and less work for us.
Tenna has been oncall with me and respond very quickly when I have a problem or need help understanding how to do something.
Avantages
The initial setup was a little time consuming, but once everything was uploaded, all of our information is there and readily available. The assets are very easy to access.
Inconvénients
My lease favorite thing about this software is that it is not always user friendly. It takes a lot of trial and error to do a task.
Réponse de Tenna
Hi Dee, thanks for the awesome review and valuable feedback about the software. We always strive to make Tenna more user-friendly. If you can think of specific updates you would like to see, please share it with your customer support representative. Who knows, maybe our team can make it happen!