Avis clients sur Epos Now

un bon logiciel de payement surtout dans les hôtels

un peut difficile à utiliser pour ceux qui le maîtrisent pas

I love the after sales offered by epos now they have 24 ×7 support which gives me confidence

I didnt dislike anything related to eposnow

Ease of set-up and great access to technical support.

Technicians did not know my system and could not provide an owner manual for me to figure out the device and software.

Service is good and effective communication

Missed training once’s it’s been arranged

Ease of use, adapts to our need whereas competitors do not meet them

Nothing, great system. Would like to have it in white

Nothing Once you buy the system no one talk to you at all , I canceled my system in Dec and they still charging me

Everyone we speak to is always helpful. If we have an issue they go above and beyond to help . The equipment is easy to use . The payments are always paid on time . There is always someone there at the end of the phone to discuss what we need . They always confirm by email that the issue has been sorted . Excellent customer service .

Maybe some of the pricing costs of equipment but generally nothing that we least like

Nothing at all this company is shocking in every way

Unfortunately I've been stung twice by this company. First time I purchased their software and they didnt support the set up properly, sent me faulty equipment, cut contact once they had my money and overcharged me for support services I never purchased. It took months and months to correct.

The second time when I started up my own business I decided to use them reluctantly because it was easy to transfer menus etc across from the old business to the new business. To get the same monthly price I had to pay a year in advance and thats when it went downhill. I paid my money and then the sales advisor [sensitive content hidden] who promised to transfer my menus cut contact and left me with nothing. After weeks of trying to get him to respond and filing complaints the Customer Relations manager with not the correct tech experience attempted to transfer all my menus and lost them all. £200 staff wages menu developing just gone like that! Now the software team are suggesting that menus with sub categories cannot be transferred. What a ridiculous system to set up that cannot thrn be transferred and better still why did no one advise of this before I paid an employee £200 to set up the menus. Now no one is responding to me. Ive paid a years worth of licenses and now got zero service and no till system. Shocking company and the poor service is across the board. Theres plenty other EPOS companies to deal with avoid these money snatchers at all costs as when there are software faults the tech teams are under qualified and just try to wing it regularly making your problems even bigger! AVOID!!

Nice looking product, modern set up looks good on counter.

customer service at your company is a joke, just pass the problem from person to person until the customer gives up calling?.. not sure why the customer service department of your company even exists because resolving issues efficiently and in a timely manor is impossible when getting passed from person to person and nothing gets done,if it wasnt so frustrating it would be funny your literally paying staff to answer a phone, apologise for the problem say they will fix it asap and then that request goes absolutely no where, repeat this process 50 times until you lose your mind and still problem wont be resolved.

They are very responsive, easy to deal with and understand what the solutions are to any issues you may have

Some of the terminology used on the back office is not particularly bar/restaurant friendly

I was sold this product with many promises. The criteria we needed was promised and never delivered. We have been waiting for a refund after returning the hardware for 3 months

Customer aervice do a great job of 'looking into it' and say it is sitting with management management have never been in touch. They simply don't care. They owe us over $2000.

Nothing. The system bugs out and there’s no support during restaurant hours.

That it keeps freezing. Then there’s no support during restaurant hours. I am being charged for things I didn’t sign up for and then the number they give you to sort it out doesn’t go to the right person. On top of this if you don’t sort it out (which you actually can’t), they stop access to your system.

Nothing you guys will regret and always feel gutted why you decided to join them

Worst worst company ever
Will only charge you un-necessarly

Had their worst lagging system which lagged forever and they still want to charge you for what you have never signed up for and the guy who signed you up with all the promised becomes ghost all of sudden and customer service team is the worst whatever they say they never do it.wont be going to these rip offs ever again and won’t recommend anyone else either stay away from them otherwise you will regret like me.

The customer service of [sensitive content hidden] was excellent. She sorted my problem

Service of [sensitive content hidden] was very good . She helped me in sorting my problem

Easy to use , sales, revenue and payroll reports are very good.

Have to pay extra to link your account software and online payment system

Easy to use and bank at the end of the day being able to see the projections ie takings tax profit margins etc great bit of kit and excellent customer service when or if you have a problem.

Not being able to do mail order over the phone as you can not take card payment over the phone.

Nothing. I inherited this system. The support was never able to help with any issues I had. It was basic issues. I managed to figure some out myself and had to get by not using the other features until I eventually switched.

I was mis-sold from day one. Sold an expensive support package that I did not require. Sold an extra licence for a one off fee (or so I thought) turns out it wasn’t actually for what I was told. They don’t know what it was for but also won’t refund.
They randomly charged me more than double my payment and when I complained they told me it was because I increased the amount of licence’s to three but agreed they had no record of me asking for this.

I complained August 2023 and the complaint is still ongoing.