Avis clients sur Epos Now

Customer Service

Publié le 31/12/2018

While attempting to intergrade a new payment processing company, I could not have been more pleased with the service and assistance I received from support team. Team treated me with the upmost courtesy and respect that all customer service representatives should deliver to their customers. From start to finish, they were there to assist me the entire way through what should have been an easy setup but were able to overcome all the obstacles that came up along the way. Thank you so much for your help and I am so happy knowing I have their team available to assist me in the future.

Very useful system for SME

Publié le 12/02/2019

Very Good. It has helped us total our end of day sales and with the breakdown of items and sold we can easily separate the Vatable sales saving time for our accounts team.

Difficult implementation, but lots of potential

Publié le 24/02/2017

We are starting feed/retail/animal health products store, and wanted a cloud-based system with more flexibility than the dinosaur server-based systems typically used in our industry. We asked a TON of questions, demoed multiple systems, and decided Epos Now was the best fit; we've had the system for 4 months. Implementation was rough, to say the least. We were told customer service was based out of North Carolina; however, most of the reps we've talked to are very British. Nothing against Britts, but lingo is different, business is different, time zones are different- all making for minor challenges that we were not anticipating. Our implementation manager hung up on us mid-call when she had to go catch her train. We were instructed to enter products one way, then told we had to delete everything we'd entered (DAYS of work) and do it all over again. It cannot accept payments over $, which matters if you sell a large amount of product or invoice monthly. It is weight integrated, and when I was doing my initial inquisitions, made it clear that we would sell feed/seed in ounces, pounds, and tons with decimal values; the system only can measure in kilograms, which is not practical for most US applications. Manager overrides require the sales associate to log-out and the manager to log-in; an override code would be so much more efficient. However, when you actually have a client in front of you for a simple transaction, the transactions are smooth and easy. The sales interface is very user-friendly. It works great in the remote setting for pop-up shops. It was not expensive. The apps are interesting- it's nice that it makes the basic system very affordable and there are many apps available, but it is overwhelming to know which apps I need and how to use them. It could also potentially get expensive if you added many apps. As a young company, they are motivated and do continually work to improve the product and add frequent updates; however, we were told some features were a part of the system, but after purchasing the system were told that they would be available in the 'next update'. After about 2 months, we had a serious discussion about ditching this system and switching to another. We ultimately decided to stay with this system, accepting that all systems had limitations, and crossing our fingers that the worst was over. It does appear that the worst is over; however, we've only been going at this for 4 months, so ultimately time will tell.

EPOs Back Office set up from the begining .

Publié le 23/09/2017

A few glitches

Publié le 11/10/2019

Inventory will be easier in future.
Tracking daily sales and product sales is easier.

Worst POS you can get out there. Beware of the trouble after you sign up.

Publié le 19/05/2021

Probably one of the worst POS service out there. We still not open yet and they keep sending us charges. After we called in for many months, the customer service finally have someone reach to refund some of the charge. They assure us that there won't be any charge until we open. This month they send us another charge again. We emailed their customer relation, [SENSITIVE CONTENT HIDDEN] to get those charge remove and no respond from them.

If you own a business, do you want to wait days or weeks to get a respond from a POS service? They locked us in for two years and won't let us cancel the service so we will be dealing with these horrible service for a while. We would not recommend going with Epos now no matter how cheap they offer you. Beware of the trouble ahead with this company.

Bad customer experience

Publié le 27/05/2022

In the last 6 months Eposnow customer service has been terrible. The company does not know the first thing about contracts and keeping data safe. Never give them your credit card details or bank details. No respect for any agreements you have. I would never recommend Eposnow to anyone. Avoid doing any business with Eposnow.

Good experience with Epos Now

Publié le 15/09/2016

Total Lack of Support

Publié le 11/09/2022

We have had a case (#01116095) open since 1 Jul/22. I have made numerous follow up call and have been promised countless return calls. In over 2 months I have yet to receive a single call or given feedback or a status report on our problem. I have been told my issue has been forwarded up the Management chain and I have filled a formal complaint but again no action. They won’t give you the contact info of Management, but just more BS. Our business # is 0377022435, and look forward to hearing from anyone.

More trouble than it's worth

Publié le 30/05/2022

Lost countless sales due to software failure. Long wait times for customer service, so I wait on hold while I fumble with the UI. It's embarassing, and stressful for my staff. This happens about once per month.

Extremely Disappointing

Publié le 06/08/2020

I am so disappointed in EPOS NOW support. My system is running extremely slow and my staff and customers are complaining. Support tried everything they could and even sent a replacement computer. Neither has worked. I reached out to their online community and was told support would call me. That was 3 weeks ago. Software is buggy and and the IBC integration has issues completing the sale on EPOS. I have called IBC and they have assured me the issue lies with EPOS. Have requested call backs and raised tickets and no response. Regretting this purchase.

Thank you for your response but guess what...still no call or response from your team. I will be contacting AMERICAN EXPRESS and refusing charges until such time your company can provide the service I am paying you for and you agreed to provide.

Since my last update 1 week ago, I received a call from [SENSITIVE CONTENT HIDDEN] who was very helpful. He took a video of my system running very slowly and a copy of the system logs. He said they would get back to me and here we are 1 week later with no response. This is becoming a real pain in the a**. This is not right and not the way any customer should be treated. How do I go about getting a full refund at this point???????

Another update, still no response from anyone at EPOS. Complete Radio Silence. Our IBC terminal stops working many times a day now and our system is unassigning the license at least once a day. The problems keep piling up and no one responds from EPOS.

Never buy EPOS and don't bother buying if you are in Canada

Publié le 08/01/2021

I will strongly recommend this product to people I hate and let them suffer.

Totally RIP-OFF

Publié le 26/11/2020

absolutely rip off,
they advertise complete solution for £249 including till terminal, cash drawer and a printer. (to good to be true)
when I called to place an order, I ended up getting it for £600 for that.
here comes worst part, as I only received a till terminal without cash drawer and printer.
I called them up to find out, they advised me cash drawer and printer will be dispatched separately, so I had to wait for another week.
unfortunately another week passed and no sign of my items, this time after literally 12min holding my call ,different guy picked up the phone and went through my record and said that the amount you paid was only for till terminal and for cash drawer and printer I had to pay separately.Really??
so I paid £600 only for till terminal only, is this a joke
so I asked what is this £249 that you are puting for sale included, he responded thats plus 3 year warranty and licence fee.
Obviously I have already purchased the license and do not need 3 year warranty as well,however he said we won't make money out of this, so we need to add a 3 year warranty charge so to cover the cost.
This is ridiculous, nobody told me that, otherwise I would not go for it.

Terrible customer service

Publié le 08/04/2018

I've been using EposNow for 2 years, I would greatly recommend!

Publié le 16/02/2018

I literally do not know what I would do without EposNow, I would recommend them to anyone and have done in the past! We had a problem with our cashdrawer and it was replaced the following day. I've recently got very involved with going deeper into stock levels and master products and am very impressed with everything I can do!

Poor Support & Implementation

Publié le 20/04/2021

I've run several small businesses for the past 30 years and this is absolutely the worst software decision I've made, the platform and support are just horrible.

Avoid at all costs!

Publié le 29/11/2020

From what I was told this was a great system however in reality it could do only a small percentage of things on my list - such as remote access, custom templates and access to packing slips etc from another location. Then the costs started adding up... there was an additional $25 charged each month for who knows what (I was told support - but that was a joke), another $50 a month just to connect to Xero, then upwards from $25 to use custom templates - a must as their standard design is pretty bad. Support was, well a joke. We were told we had 'training'' however we could not connect with them, we had about five changes in people we were deailing with (I could never keep up) and they con't get the phone numbers to call or even business name correct. They I received a call saying training had finished and we had 'graduated' - when it had barely started and still having a long list of questions. And then their anytime support.... having been locked out and it stating log-in to get support which obviously wasn't at all helpful, I tried to call a few times and couldn't get through so messaged their live support... and was told it was not their problem - not their problem? Who's problem was it then? . Having vented my frustration I was esculated to a supervisor who was great to start, but three weeks later I am still waiting for answers to a number of questions sent, let alone actual replies.

Avoid

Publié le 04/03/2020

I've given up contacting customer support, you get nowhere with a serious issue. It is always referred to the developers.
My issue now is that stock re-order levels are not be alerted to me.

Eposnow is a phenomenal software!

Publié le 13/02/2017

We began as a very simple bookstore, with only a couple hundred products, and thus very easy to manage. Later on, as the business grew, I realized we needed to move into the future and purchase a point of sale. Eposnow has filled that need like only they can. We originally were bogged down by the fact that some of our books had no barcodes. They were able to teach us to barcode our products, and we could use them in tandem with the pre-barcoded books! Fluid and simple, and very excited for the new update!

The most horrible customer service I had experience

Publié le 03/02/2022

The experience is bad bad. We paid system to help and to make our live easier but in this case is not, we are losing money too. Take so much longer to get things fix within epos. I still can't believe how people rate this system 4.0 star. I think they only deserve 2 at best because of:
- customer service experience (When you call them, the staff also need to read the same documentation as you so you have to be on the line for at least 1 hours to get help, and even then it doesn't solve your issue. Like other says they give me empty promises too on call back and appointment, that makes they untrustworthy. so hard to trust their word)
- the quality of the software (you won't find smooth experience here as the software is so clunky. The till app does not even work on my ipad)
- the user friendliness of the system (the process flow of adding new product is not streamline, so much go back and forth make the whole experience of setting up is so draging and long. So much harder to train your staff how to add items)
- features (most of the features need to pay as add ons so don't get fool by their marketing team on the affordable price)
- Shopify integration is bad!!

In conclusion, I am not and will never recommend this system. It's a nightmare for me. If you have the luxury to choose others POS system it might give less stress and save you much more time and money.

Poor Inventory Management System

Publié le 02/11/2018

Not so simple to implement, the Quickbooks connect apps does un-acceptable updates. So we have to reverse the process and disconnect.

Never use Epos Now

Publié le 11/03/2017

I will never recommend EPOS Now to anyone that is looking for a point of sale system. We ordered on February 27th and were guaranteed delivery on March 6th. On March 6th we called because we never got a tracking number, and were then told they were out of stock and would be back in stock in a day or two. Once again we were guaranteed that we would get the first one shipped out and it would be to us on March 8th, no later than the 9th. March 8th comes and goes with no tracking number or no system. On the 9th I receive a phone call from a different sales rep, informing us they were back in stock and wanting to know when we needed our system (we pushed our opening back since we didn't get it on the 6th). I informed him that we needed it yesterday, and he once again guaranteed me that we would get it shipped over night. He said we would get it Saturday March 11th (not sure how 2 days away was over night, but okay because that would still give us time for our new opening date. It is now past time it should have been here today, the 11th and we still do not have our POS system. Now, if we get it on Monday, we will be learning it, trying to train our employees on it, and deal with the crowd of people that will be here. Every single day we are in our restaurant working we have people stop by asking when we will be open. I spent money on a system that I do not have, and am now facing an opening without a cash register at all. I am not please with this company. I am worried that if I ever do get my system and have a tech issue I am going to get the same run around.

Brutal POS

Publié le 14/09/2022

Was a brutal experience top to bottom

Software update broke my til

Publié le 19/07/2022

Horrible, especially their customer service when trying to get any help or a call back. Right now they wont even let me speak with the cancellation department or a supervisor. I literally have to go to my bank to do a stop payment.

Not Impressed

Publié le 01/10/2021

I now use a different software. That says it all.