Avis clients sur Gladly

I am able to see call logs, emails, and notes in the same place, and make a good follow up to the current state of the request.

Sometimes it crashes, and also I wish it would be more integrated with the Companies systems.

User friendly, and awesome organizer tool.

Gladly is a great tool to support interactions through chat and phone. Maybe it could improve the way it shows history activity.

The input call buttons, the answer question button, the text messages. I really just like the entire setup of Gladly

I really don't know of any any features that I just don't like about Gladly

Gladly makes it very easy to work with a few different channels to communicate with customers

It sometimes gets slow but it seems like it gets fixed pretty quickly

1. I like that it has footprints on every conversation.2. Customer's concern all throughout is merged in just one thread.3. The Guru is linked via Gladly Answers.4. Very easy to use and understand.

1. I don't like that whenever the page refreshes it removes the recent characters we typed in.2. I don't like that some customer's responses will route automatically to [sensitive content hidden]

The pricing works for our small team, it was easy to launch, support is responsive and helpful. We also love the reporting features and customer-centric view, especially in these days when customers have many options on how to contact us. Whether it's a phone call, text or chat, it's all visible in one customer view.

I would like to have the ability to edit the Topic on a closed conversation.

It allows us to communicate with our customers efficiently

We could have more customization for the users

I love the "search for answer" feature; it allows me to select the correct answer for a determined case. This software is easy to use, it just required a few hours of training, I just have to be pending of how I manage my time because this system is like my Kronos at the same time, it measures my availability vs schedule. It allows me to locate any coworker and make calls outside the company. It is all in one.

This software is used to measure my productivity, when I am coaching new hires and do not interact with it for 45 to 60 minutes it takes me out without previous notice and when I realize it, already passed more than 10 minutes. It does not allow me to correct the notes already posted.

What I like most about Gladly is it has a single, lifelong conversation across all channels. The user can view the customer's entire conversation history, regardless of channel, in a single view. This gives customers more context, less repetition, faster responses, and a more personal touch.

Although the user may experience errors when exporting data, Gladly significantly improves the platform's reporting capabilities, making it an even more powerful tool to everyone.

Being able to reduce duplicate reach outs from the same user across different channels - which affect volume projections

Whenever a customer reaches out to multiple channels, the SLA is counted in each of the channels so it results to inaccurate data as an agent is only able to assist in one channel at a time

It's easy to use and user friendly. Not complicated

Confused with some features but it's easy to operate

I like the Features of this Customer Service Software. The ticketing feature wherein we can handle multiple channels of communication. It has Complete customer service systems. This customer service platform has all of the features you need in a single platform and Gladly has it all.

I believe that not all customer service software is created equal- nor perfect but looking forward to how Gladly innovates more in the future.

user-friendly, very easy to use, a lot of features that make this software so flexible.

sometimes the software gets frozen or some other people gets in your interactions but that is just happens few times.

What I like the most about Gladly is that we can back-read the previous conversation without any hassle. Gladly is user-friendly.

I have been using Gladly for almost a year now and so far, Gladly is very easy to use.

I like how easy to understand the feature of this software in a way that the training team can easily be trained for them to share the knowledge with Agents. I also like the functions they can offer to us like SMS+Chat and Social media messages.

So far, the reporting part has incomplete functions /filters that can be added so that it can improve the way reporting works.

Easy to use and user-friendly. The email and call distribution is just right.

There are instances that tickets may not appear in real time but if you try to wait for a couple of seconds, they will appear on your task list.

I love Gladly, it is really easy to use and keeps you updated with every customer. You can access the transcript or history of chats at any time that you need to, and it guides you to the correct place every time. Customers are really happy with the system, which we can either call/email/chat with them at the same time.

There is nothing wrong with Gladly, or at least I haven't experienced any issues. I honestly do not dislike Gladly at all.

Easy to use and very helpful in every task. There is no way for you to miss any task as it will always update on time.

System errors sometimes and logged when full of tasks

I like that all the information is in once place. Makes my job way easier!

You can't unmerge a customer once accidentally linked or merged

Gladly offers so much within its interface, and it removes the need to have multiple tabs open! The interface is extremely user friendly

There are small learning curves with the different options that are provided with Gladly, some of which can be difficult to find instructions for online

Streamlined multi-channel communication and recordkeeping, allowing our team to work efficiently and keep our promises to members.

It would be nice if pinning items worked chronologically instead of in the order pinned, that is legitimately the only flaw I can find.