Gladly

4,8 (126)
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Gladly est une plateforme de service client basée sur le cloud.

Note globale

4,8 /5
(126)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,8/5
Simplicité d'utilisation
4,9/5
Support client
4,9/5

99%
des utilisateurs recommandent cette application
Classer par

126 avis

Lindsey
Note globale
  • Secteur d'activité : Meubles
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Gladly Review from a Customer Care Associate

Publié le 15/01/2022

The telephone, chat feature, and text/sms feature, and even the e-mail feature are SO much more...

The telephone, chat feature, and text/sms feature, and even the e-mail feature are SO much more innovative than our last system. It's like night & day. It's 100% better.

Avantages

I like how you can task things or set projects in Gladly and always have them visible and available during the workday/work week. I like how you can edit tasks, have a due date for them, assign people to tasks, etc. Gladly is easy to use and visually appealing to be simple. I like that.

Inconvénients

I don't love that chatting system sometimes because customer's sometimes don't see our chat or they get lost somewhere within the chat or get timed out and then they rate me negatively for not getting the chat even though I answered. ALL chats should be emailed to the customer automatically so that they see that we responded.

Tracee
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Glad to use Gladly!

Publié le 29/12/2022

I love that all channels feed into this one location so you have all ways that a customer has...

I love that all channels feed into this one location so you have all ways that a customer has reached out all in one profile and the more you build the profile the better it works and is more helpful to support staff and most importantly the customer!

Avantages

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years

Inconvénients

The ONLY complaint I have is how pending tasks sometimes do not show over in the left hand side of your inbox and the green notification bars that show at the top of the program block out some of the important information of the customer that you are currently working on

Laura
Note globale
  • Secteur d'activité : Meubles
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Good

Publié le 14/01/2022

Avantages

Easy to get information and view the messages

Inconvénients

Customer not able to see us writing them back

Hafiz
Note globale
  • Secteur d'activité : Entreposage
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I will gladly recommend "Gladly"

Publié le 09/12/2022

With Gladly, Support representatives feel empowered with natural efficiency, accompanied by a...

With Gladly, Support representatives feel empowered with natural efficiency, accompanied by a contemporary messaging interface that gives them the capability to converse across several channels and consequently the consumers feel pampered all the time.

Avantages

Gladly is a customer-centric help desk platform for e-Com brands. Their great quote is, "Clients are not tickets or cases; they are actual human beings." They put customers and conversations as their top priority. Gladly provides an all-in-one platform for representatives to answer to clients across all channels from just one screen, "without tickets."

Inconvénients

No real discomfort or negatives to report on Gladly as my team felt their experience enhanced significantly after the implementation of this software. If I can point out one single thing, the mobile application is slightly buggy at times.

John Reniel
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Gladly - Easy to understand tool for everyone

Publié le 21/09/2022

Overall, I will really recommend Gladly compared to other tools since this tool gives more...

Overall, I will really recommend Gladly compared to other tools since this tool gives more confidence to users that helps improve productivity daily.

Avantages

I like how easy to understand the feature of this software in a way that the training team can easily be trained for them to share the knowledge with Agents. I also like the functions they can offer to us like SMS+Chat and Social media messages.

Inconvénients

So far, the reporting part has incomplete functions /filters that can be added so that it can improve the way reporting works.

Alexis
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly review

Publié le 29/01/2023

Using gladly as our primary tool software was the most amazing experience I've ever had. Because of...

Using gladly as our primary tool software was the most amazing experience I've ever had. Because of gladly, the workload was 1000 times simpler and lighter. It's a great idea to consolidate all conversations in one location. Additionally, I love how easy it is to navigate with the icons.

Avantages

I enjoy how easy it is to help clients using all available contact channels through phones, chat and emails and how useful it is to have everything in one place. You don't need to look through a lot of previous tickets in other areas to solve each client's problem because everything is so conveniently situated.

Inconvénients

Nothing that I can think of, as the tool has been wonderful thus far in all respects.

Lester Mark
Note globale
  • Secteur d'activité : Externalisation/délocalisation
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly as the world's most love and trusted Platform

Publié le 08/02/2023

Gladly assists commerce brands, including our company, in transforming customer service in order to...

Gladly assists commerce brands, including our company, in transforming customer service in order to increase loyalty by providing excellent customer service experiences through the platform.

Avantages

What I like most about Gladly is it has a single, lifelong conversation across all channels. The user can view the customer's entire conversation history, regardless of channel, in a single view. This gives customers more context, less repetition, faster responses, and a more personal touch.

Inconvénients

Although the user may experience errors when exporting data, Gladly significantly improves the platform's reporting capabilities, making it an even more powerful tool to everyone.

Rutchie Mae
Note globale
  • Secteur d'activité : Externalisation/délocalisation
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly as the most innovative Software - Connecting Customers with Tickets

Publié le 19/01/2023

I love the overall Seamless experience between the agent and the customer in this Software. The...

I love the overall Seamless experience between the agent and the customer in this Software. The usability by the customers and agents and the compatibility of this to our Platforms and company.

Avantages

I like the Features of this Customer Service Software. The ticketing feature wherein we can handle multiple channels of communication. It has Complete customer service systems. This customer service platform has all of the features you need in a single platform and Gladly has it all.

Inconvénients

I believe that not all customer service software is created equal- nor perfect but looking forward to how Gladly innovates more in the future.

April Jae
Note globale
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Why we recommend Gladly

Publié le 15/01/2023

Overall, this tool helped in our daily Customer Experience, especially in how we are able to manage...

Overall, this tool helped in our daily Customer Experience, especially in how we are able to manage our daily tasks, in providing a fast response.

Avantages

Our transition to Gladly was seamless and it provided a very satisfactory feature where we are able to interface with our members in a very seamless manner. super user-friendly and easy to navigate.

Inconvénients

None that I can think of as so far the tool have been excellent in all ways and form.

Marisol
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly

Publié le 18/08/2022

As long as I can communicate with the customer, I will be resolving a business requirement. Being...

As long as I can communicate with the customer, I will be resolving a business requirement. Being able to contact our customers through chat, SMS, email, or calls is a crucial part of the business.

Avantages

I love the "search for answer" feature; it allows me to select the correct answer for a determined case. This software is easy to use, it just required a few hours of training, I just have to be pending of how I manage my time because this system is like my Kronos at the same time, it measures my availability vs schedule. It allows me to locate any coworker and make calls outside the company. It is all in one.

Inconvénients

This software is used to measure my productivity, when I am coaching new hires and do not interact with it for 45 to 60 minutes it takes me out without previous notice and when I realize it, already passed more than 10 minutes. It does not allow me to correct the notes already posted.

Raiza
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Gladly Review

Publié le 16/11/2022

Overall positive

Overall positive

Avantages

Being able to reduce duplicate reach outs from the same user across different channels - which affect volume projections

Inconvénients

Whenever a customer reaches out to multiple channels, the SLA is counted in each of the channels so it results to inaccurate data as an agent is only able to assist in one channel at a time

Jane
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Work in Progress

Publié le 13/01/2022

Mostly good.

Mostly good.

Avantages

It seems to be adaptable to our needs. Sometimes there are too many features that we don't use.

Inconvénients

Occasional glitches (need to reboot) but that is rare.

Jessie
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Gladly keeps things organized!

Publié le 11/07/2022

Avantages

As a customer service employee, Glady is excellent at organizing customer information and keeping all interactions in one place from email/chat/text/call history, and ability to make notes and create tasks for other teams so each team member is on the same page if the customer reaches back out and each employee can pick up where the other left off easily.

Inconvénients

Small complaint honestly, but I wish I could edit the appearance and ring tone as I prefer to work on screens in dark mode and the ring tone is not pleasing when you hear it 50+ times a day.

Jordan Mark
Note globale
  • Secteur d'activité : Externalisation/délocalisation
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly, One of the most efficient tools that should not be missed out!

Publié le 22/01/2023

My overall experience with gladly has been very great, nothing is perfect, but needless to say, my...

My overall experience with gladly has been very great, nothing is perfect, but needless to say, my nitpicks about gladly is not a really huge issue, considering it is already good for what it offers, while it can certainly improve in some areas, I can confidently say that it is definitely one of the best software or platforms out there.

Avantages

The user interface of gladly and how it is easy to navigate unlike most similar platform.

Inconvénients

The ability to not be able to send emails or leave notes on the ticket, without having to merge.

Drake
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

GLADLY REVIEW - The new trend

Publié le 11/01/2023

Avantages

Gladly is one of the easiest tools to navigate that I have used. The instructions are very clear and concise.

Inconvénients

The design is not that appealing but I believe Gladly is always looking for ways to better their services.

Rebecca
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly thoughts

Publié le 13/01/2022

I like gladly because Its easy to connect with our customers. All the information is in one place

I like gladly because Its easy to connect with our customers. All the information is in one place

Avantages

I like that all the information is in once place. Makes my job way easier!

Inconvénients

You can't unmerge a customer once accidentally linked or merged

Christopher
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly Revieww

Publié le 09/08/2022

So far so good.

So far so good.

Avantages

Easy to use and user-friendly. The email and call distribution is just right.

Inconvénients

There are instances that tickets may not appear in real time but if you try to wait for a couple of seconds, they will appear on your task list.

Reannah
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

The most functional software to keep tabs closed

Publié le 30/06/2022

We're definitely accessing more customers at a quicker pace with Gladly! It has streamlined our...

We're definitely accessing more customers at a quicker pace with Gladly! It has streamlined our workflow significantly compared to previous softwares

Avantages

Gladly offers so much within its interface, and it removes the need to have multiple tabs open! The interface is extremely user friendly

Inconvénients

There are small learning curves with the different options that are provided with Gladly, some of which can be difficult to find instructions for online

Traci
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Traci's review

Publié le 15/01/2022

I think it is easy to use and very dependable.

I think it is easy to use and very dependable.

Avantages

It's easy to use and to make phone call with. I also like that you can create templates for emails.

Inconvénients

I don't have any complaints, maybe more search options to make it easier to find customers.

Jillian
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Jillian Gladly review

Publié le 13/01/2022

Overall Gladly has been great. Everything in one place is so convenient

Overall Gladly has been great. Everything in one place is so convenient

Avantages

Easy to use, intuitive, everything we need is in one place

Inconvénients

Some issues with the phone feature glitching and not being able to answer calls

Anthony
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

CXO Anthony

Publié le 09/03/2022

My overall experience with this system is fantastic I never to seem to run into any problems since...

My overall experience with this system is fantastic I never to seem to run into any problems since I started using it.

Avantages

How easy it is to navigate through the system and how easily you can connect to customer info and the amount of info the system can hold without glitches.

Inconvénients

I find the system to operate perfectly and for it to be able to pull up info fast.

valerie
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We love Gladly!

Publié le 03/01/2023

It has been great -- we won't be leaving Gladly EVER.

It has been great -- we won't be leaving Gladly EVER.

Avantages

The easy of set up and customer history.

Inconvénients

Not having a CRM personal for the brand.

Renzo Andre
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Gladly - Innovation at its best

Publié le 22/08/2022

I'm very satisfied with the experience with Gladly

I'm very satisfied with the experience with Gladly

Avantages

It's easy to use and user friendly. Not complicated

Inconvénients

Confused with some features but it's easy to operate

Sherlley
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly, I am so glad to have this tool for my daily job.

Publié le 03/11/2022

overall is pretty good because I am able to handle all my customer interactions in one place, I...

overall is pretty good because I am able to handle all my customer interactions in one place, I just would like it can be better match customers, sometimes the same person have multiple profiles.

Avantages

to have all my cs data in one place is more than great

Inconvénients

not be able to consolidate the same customer.

Jorge
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly is really useful

Publié le 05/03/2023

It has been a really good experience

It has been a really good experience

Avantages

This product is really great as it is our main connection with our customers and helps us reach back to them too.

Inconvénients

There is only one thing I dislike about it and that is the ring tone when ever you get a phone call