Avis sur Neigbrs

Neigbrs

Homeowner association & condo management software

4.8/5 (4 avis)
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Orange barrels are a good thing...or A Wonderful Work in Progress

Logiciel utilisé toutes les semaines pendant 6 à 12 mois
Publié le 08/11/2018
Provenance de l'avis : Capterra

While our size does not require our Association to have a website under Florida Statues, we recognize doing so allows us to more easily meet other legislative requirements and the benefits a site provides our residents and Board of Directors for both accessibility to documents and communications.

Avantages

Our Board of Directors choose Neignrs for a number of reasons. We wanted a company that was not a "one man shop" knowing there is both strength and greater innovation in numbers. At the same time, we didn't want a company that was too large with a "one size fits all" or" this is our product; take it or leave it" mentality. Rather we wanted a company that offered a proven product yet with the flexibility and who was sufficiently accommodating to work with us and other Associations to meet our needs. Vinteum is exactly this company. They have a development team with a tested, stable, product yet recognize the need to continue to improve on and add to their current features and functionality. In the relatively short time we have been our board, they have listened to specific needs we and other associations have and added many of the features and desired functionality discussed. The fact some of these are still in progress is the only reason for the 4 Stars on Features and Functionality and I am confident we will soon have them all and any future review will have 5 Stars for all of the areas. It is also very reassuring to know Vinetum has a management team who is interested and actively involved in the product and service the company provides. We researched and evaluated a number of vendors and have the spreadsheets to show for it. Price was a consideration and we have found we are receiving an even better value than we anticipated.

Inconvénients

The "orange barrels" are both a Pro and a Con. It would have been nice, but unrealistic, to be able to select a product off of the shelf that met all of our needs at a price we could afford.

But what I like least is the prominence and size of the Vinetum Neignrs advertising on our homepage.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
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Outstanding customer service

Logiciel utilisé toutes les semaines pendant 1 à 5 mois
Publié le 06/11/2018
Provenance de l'avis : Capterra

Our overall experience has been extremely positive. Their customer service is outstanding and responsiveness to requests prompt.

Avantages

What I like the most about this software is the ease in which we can communicate with residents. Our association uses often the community notices and posts.

Inconvénients

What we like the least is not being able to segment our communication. For example, if there is info related only to one building, we have to send to all residents.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
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Team is great to work with. We had a few challenges, but they were addressed

Logiciel utilisé toutes les semaines pendant 1 à 5 mois
Publié le 21/03/2018
Provenance de l'avis : Capterra

Communication

Avantages

The software works as described.Team walks you through the setup and address any concerns quickly.

Inconvénients

No instructions makes it difficult to get everyone in the community up to speed.

Réponse de Vinteum Software

Thanks for the wonderful review!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
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Condo Websites

Logiciel utilisé toutes les semaines pendant 1 à 5 mois
Publié le 13/11/2018
Provenance de l'avis : Capterra

It was a great experience.

Avantages

Very detailed and clear, Easy to use. Content was very useful.

Inconvénients

It was very user friendly. I believe that all residents would find it useful.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10