Avis clients sur Robly

Avantages

When entering the world of email marketing, I was overwhelming everything on the market is offered, of many types, since I tried Robly, I was much more clear the power that has the email from your platform, they offer you all the strategies in a simple way and with the peace of mind that will not come with problems when executing it. I also like that they allow you to optimize all the campaigns you have to obtain the best results in your business model. Another aspect that I like a lot, is the detail in the statistics put at your disposal, you can evaluate after each campaign you design, since what type of device was seen and whether or not they accessed the content that you offered in the emails, it is really very good

Inconvénients

I have no complaints about its functionality or the scope of its marketing tools, you will hardly find a commercial option in the market that offers you a money / effect relationship like Robly, I am sure that they are going in the right direction.

Avantages

We've been using Robly since 2015 and have found them to be a great way to keep in touch with our clients. They have special services like timing the sending so it arrives in the person's email at the most efficient time, and also resending the email after 2 days if the person missed it the first time around.

Inconvénients

Robly is not as user-friendly or as intuitive as similar email services. There is definitely a learning curve. Still, worth the time to learn. One feature I would love to see in the future is the ability to embed video and audio straight into the email, although that's a feature I haven't seen with any service so I'm not sure it's feasible.

Avantages

I feel Robly is much easier tool to use with drag and drop, list features, contact building, branding, and the chat support is amazing.

Inconvénients

I feel the reporting could have more data on individual lists vs grouping contacts and lists together. I have separate brands and lists that I need to report on.

Avantages

I was one of the first people to review, and praise, Robly on this site. I have been using the company since close to their inception. Something has happened recently where the reports require constant refreshing, they have had 24+ outages and today it took nearly 45 minutes after deploying an email blast for it to actually hit users' inboxes. For some businesses that might not be a big deal but for mine, it's a huge deal. I no longer recommend them.

Inconvénients

Reliability, they are experiencing a lot of growing pains it seems.

Avantages

I originally chose Robly in 2016 because its campaign editor was more WYSIWYG than MailChimp or ConstantContact, both of which had anomalies show up after you had created a piece that were difficult to resolve.

They have recently redesigned their UI, which took some getting used to, but the service still has excellent HTML fidelity and usability.

The "OpenGen" function was the first I saw on the market. It allows you to automatically resend a piece to just the contacts who did not open the original. I enable OpenGen for every campaign, and always pick up a couple new leads.

Inconvénients

Setting up Branding with Robly was a little challenging with two different vendors for email and website.

They have also recently become MUCH more stringent in email addresses that they will accept. They pretty much require you to run addresses through a verification service like NeverBounce, and will disqualify addresses that the service marks as "accept all" (vs Valid) EVEN if you know from correspondence that it is a valid email address.

Avantages

I like the ease of use of this software. Robly (and its helpful learn more buttons) demystify powerful marketing features and make sending emails a breeze.

Inconvénients

I wish I could customize my template a bit more and use custom fonts.

Avantages

It seemed to be the best price for our list size and needs. Like the ability to send to a list at scheduled time but it learns the behavior of the receipts and drops it in their inbox at the right time (within window of time we give it).

Inconvénients

May not be on list of integrations from other web programs, CRMs, etc.

Avantages

Originally, we were attracted to the price, which was half the price of what we had been paying. My organization has really come to enjoy Robly and how easy it is to us. Favorite features include: contacts are very easy to upload, OpenGen feature and the campaign overviews and analytics.

Inconvénients

There is a nice selection of templates to use for design. Sometimes, I find the design options a little confusing. It take a bit of trial and error as you get used to using the software. Additionally, fonts and spacing do not always look the same in the email as they did in the design screen.

Avantages

How easy it is to add pictures, colors, buttons, etc. to create a visually appealing newsletter or email campaign.

Inconvénients

It doesn't offer automation options, this was the biggest down-side for us.

Avantages

It works perfectly to automate the sending of e-mail.
It has pre-designed templates that save a lot of work time.
It allows to know if an e-mail was opened or not and the number of clicks.

Inconvénients

I work with photography and Robly has an image quality limit, which does not favor me when the client sees them through this medium.

Avantages

We have multiple users with varying degrees of experience and ability to work with software, and all were able to pick up on Robly very quickly. As a non-profit organization, the price couldn't be beat and the platform is much more stable than others we've used. It doesn't crash and WYSISWYG. The analytics are superb and Robly's Open Gen & AI features have seriously reduced the number of unsubscribes for us. Best of all, their customer service is truly superb with immediate responses via online chat. For users comfortable with online platforms, there is a lot of customization available.

Inconvénients

Robly does not provide the ability to create set color palettes, which means users have to manually enter every color code in each element of every email. That really slows things down and results in less consistency in the look of email blasts as users enter their own color schemes, instead of being able to draw from a palette template. Robly has a very limited selection of ready made mobile responsive templates, but there is plenty of functionality to create your own. The other "missing feature" is the ability to create multiple user IDs. Everyone uses the same login and there's no way to tell who worked on what campaign.

Avantages

We migrated to Robly because it was far less expensive than other leading mass email providers at the time, and because the the user interface was modern, responsive and easy to make brilliant looking emails. Many drag and drop options and templates to get your wheels spinning, and unique tools (at the time), such as having an email archive browsable on the web, auto-posting to facebook/twitter, auto-resending to non-openers. A/B email testing. Customer support was very responsive, as we joined them early in their creation, we found several bugs that were fixed relatively quickly.

Inconvénients

Not a fault of this software, but changes to Facebook API has caused the auto-facebook posting to be completely useless. Also, their complex code, which works great with drag and drop, is difficult to complete/fix for various email clients, and makes custom HTML sections relatively a wild west. For instance, Robly does a great job at providing many if/else statements for various email clients, so the drag and drop elements look great in most clients, however, if you need something more advanced, or need to drop a large table of data into something, you lose all that, and your email will not display correctly in email clients unless you are able to re-create all those if/else client code variations, which is a nightmare! It'd be nice if it could still maintain all that even when using custom HTML.

Avantages

Mass sending emails is highly effective with Robly for the development of my marketing campaign. The templates on this platform are wonderful for the design of my emails because they offer a professional identity that my customers appreciate to interact with my company and products. At first it requires patience to learn how to use it but it's really easy to handle. Robly's paid plans are cheap and we never had a problem acquiring them.

Inconvénients

Customer support leaves a lot to be desired. Sometimes I have not been able to communicate and I am deserved the doubts. Another point is that Robly's logo conveys a childish message. However it is an attractive software in its functions.

Avantages

Robly is very easy to use, with just a couple of design steps in the Email, you'll have it ready with a nice design and colors that personalize it in a better way. Since I started using Robly I realized how easy it is to promote my products by sending Email.

Inconvénients

I do not like the prices of Robly, they are very high and do not allow access to promotions or plans that unlock many of the functions necessary for a full use of the program, I would like to lower prices or adapt them to a better rate so allow many users to buy them.

Avantages

I love that we can send emails to specific lists of people. I love the branded emails that have our colors imprinted, our logo displayed, and pictures from our website! I really enjoy the data capturing and the brilliance of the re-sending software. The fact that they can send emails at time that people are most likely to open emails, specific to that individual, is sheer genius.

Inconvénients

Because I use Bitly, seeing which links are clicked in the emails can be difficult. I wish it would display the word that was hyperlinked as well as the link itself and allow me to click on it so I can go to the site and verify. I also would like to be able to expand the size of pictures using a dragging feature in the corners of the picture rather than manually editing it. Manually editing makes it difficult to get pictures on the same line if they're of different dimensions.

Avantages

Robly is extremely easy to use and provides an excellent value for those with a tight budget. Generating analytic reports (open rates, clickthrough rates, etc) is simple. Segmenting lists by user interaction is also a breeze.

Inconvénients

I have not had a negative experience with Robly.

Avantages

I like Robly because it exceeds the functions of many software, there is much more diversity, I would even say that Robly greatly exceeds Constant Contact, using Robly is a way to make Emails and comply with Marketing in a simple and fast way Without making so much effort, Robly is perfect and I hope it stays that way.

Inconvénients

I do not like the prices of Robly, at first I did not touch another and had to pay the high prices, but I think they should lower the rates, the last plans with more access and more benefits to the program exceed.

Avantages

It's stable, not glitchy. It sometimes shows up differently on different platforms, such as Windows and Mac, but overall, it's more consistent than others. It's easy to learn. It has great analytics capability.

Inconvénients

If you have to follow certain style guidelines with fonts, color, spacing, etc., it's a bit more labor intensive because you can't create a palette to work from. You have to input hex codes and work with the built-in formatting. In some cases, you can access the code to make changes, but that takes a skill level most of our users don't have.

Avantages

Compared to competitors, the interface is much easier to use. I feel that the templates they provide give great options and I believe for a small fee they will design a custom template for your organization/business which is totally worth it. The OpenGen feature is pretty unique and haven't seen anything like it on other e-marketing programs. It allows you to re-send the same email (even with a new subject line) to those that did not open it the first time. It greatly increases open rates and click-through rate. Overall it is much more flexible and easy to use and drag and drop text and images. They have a great widget too to collect and grow your email database for Facebook and website.

Inconvénients

It doesn't (at least at this point) have the ability to auto-send messages on birthdays, anniversaries, etc.

Avantages

Ease of Use
Beautiful Templates
Great Customer Service
Easily Accessible Metrics
Ability to Segment
AI and Open Gen Functionality

Inconvénients

No Event Functionality

Avantages

Robly is easy to use and the emails always look clean. User management is easy and the OpenGen gets a better open rate on the most important messaging.

Inconvénients

It would be better if Robly's user management could integrate with other software platforms. We use a WordPress website and CiviCRM, neither of which seem to have customized options for Robly. Billing notifications have been spotty. I added our Director of Finance to automatically receive billing notifications, and it worked for 6 months, but suddenly stopped.

Avantages

Robly is a software that only focuses on Email Marketing, but, the detail that gives something positive are its prices, robly prices are too low, many times I think they are giving away their functions, but I hope they continue with those prices.

Inconvénients

I do not like that the emails of Robly delay so much in arriving, in several occasions that wait so that the Email arrives, it becomes a too annoying wait, I would like that the platform was faster.

Avantages

The most lucrative characteristics of Robly and those that can be more profit, would be the automatic configuration that Robly has to control the traffic that may be with respect to subscriptions, it is quite nice that this option exists to leave in automatic period all the configuration of the advertising campaign.

Inconvénients

I have no complaints from Robly, the truth is that it has been a software that has behaved to measure and has achieved excellent innovations at the structural level and at the business level, in this way I think that Robly is very well designed to achieve clear objectives and obtain results both short and long term.

Avantages

There are several things that I like very much about Robly, but there is a specific one that has called me a lot of attention, and it is the brevity in which it delivers the mail, it is very fast sending and receiving.

Inconvénients

I do not like that Robly has high prices, this is the factor that I hate most of any software / platform, which exaggerate with the prices and do not offer more adapted and easy to pay prices.

Avantages

The elegant, flexible and user-friendly graphical interface helps you use the application without much of technical knowledge. You can send newsletters and check the open rates of messages or emails. They provide a lot of custom templates, and you can access and edit them via tablet, phone or desktop PCs. If you face any operational or design issues, you can connect to the customer service team who are in fact very quick in response. You don’t require any coding knowledge to design professional emails with ease. From your website itself, the email addresses are collected for preparing promotional lists. The Robust AI enables to auto send emails while a prospect opens their promotional emails or newsletters. You can import contacts from constant contact, or through excel lists. Provides great analytical features. The application helps you improve open rates as well as the click-through rates. Provide instant billing notifications.

Inconvénients

It is difficult to create color palettes. The application is quite expensive. It is a very tough and time-consuming process to edit campaigns.