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Salesflare

4,7 (138)
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CRM intelligent pour les petites entreprises B2B et les start-up

Note globale

4,7 /5
(138)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,6/5
Support client
4,9/5

97%
des utilisateurs recommandent cette application
Classer par

138 avis

Carlos
Carlos
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Bare Bones But Dense With Features

Publié le 13/09/2018

Avantages

What I like the most about Salesflare is the direct integration into Gmail. While other CRMs offer amazing functionality and features, more often than not they require you to use their integrated email service. As a small business, we use Gmail for our communication, file management, and scheduling. Having a light-weight CRM directly integrated into Gmail makes client managment easier and that's the most important feature for us.

Inconvénients

Salesflare does suffer from a lack of compatibility with other sales based software. For example, we use Leadworx for our outbound lead generation. Leadworx integrates with CRMs such as Salesforce and Zendesk but Salesflare is not compatible which means we need to go back and forth between platforms to manage our lead generation and account management. The point of using Salesflare, for us, is to limit the need to switch between platforms.

Réponse de Salesflare

Hey Carlos! The Leadworx integration is there now for a while and it is quite extensive. Hope you enjoy it!

Michael
Michael
Note globale
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

CRM without loosing brain cells

Publié le 29/07/2020

Here’s a quick example - I wanted to do a targeted mailing to healthcare platform executives. So I...

Here’s a quick example - I wanted to do a targeted mailing to healthcare platform executives. So I hired someone to develop a list of 100 names, made sure my headers were right, created a Salesflare workflow, imported the list, dropped in my email, and set it to send the next morning. Within hours I had a 47% open rate and people hitting my site and LI pages.

Avantages

Took me only 10-15 minutes to set Salesflare up for client and I liked how it supported sales workflows, brought clarity out of the normal sales “noise”, and added functional value to the salesperson’s day (a big deal for me). If a salesperson is paying attention they can learn the basics of Salesflare in half an hour.

I was so impressed I switched from another CRM and now use Salesflare for my own business.

Inconvénients

This wasn’t a Salesflare thing exactly but hooking it up to sales folk’s calendars and emails requires them to know their passwords! Same for using the Salesflare app on their phone - which I highly suggest they do.

Harry
Note globale
  • Secteur d'activité : Import/Export
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 5.0 /10

Takes time to keep it updated, wish it was more automated so I could spend less time on it.

Publié le 20/09/2018

Avantages

Generally easy to use. Followup of opportunities in an easy screen.

Inconvénients

The way contacts are added is quite confusing. I have to keep adding contacts manually on a daily basis, takes too long, wish it was more automated. need mass dismiss / complete task option. Im not able to use it to make major improvements in my sales funnel. Its designed to be used everyday and always updated. If I take a few days off, im left very far from where I am.

Réponse de Salesflare

Hey Harry!

We've added bulk actions, so you can now easily do mass changes to your tasks, opportunities, opportunities ... It's especially powerful when combined with the advanced filtering. We hope that makes your experience a lot better!

The way we automate your data input (like automatically suggesting contacts you know and gathering data for them) should normally help a lot with not having to live in the system all the time, but we do understand that some things still need action. We're on a mission to change that too! Bear with us :)

Peter
Peter
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Powerful, easy to use CRM that is perfect for our company

Publié le 08/07/2020

After having tried so many different CRMs over the years, I've found Salesflare to hit a sweet spot...

After having tried so many different CRMs over the years, I've found Salesflare to hit a sweet spot in terms of functionality and usability. It's a CRM that I actually enjoy using!

Avantages

The integration with GSuite. How easy it is to set up and to use. The excellent new features they've been rolling out since I started using it. And last, but not least, their customer support is outstanding. They truly value their customers and are quick to answer queries or address any issues that come up.

Inconvénients

In the very early days of Salesflare, I came across a couple of minor bugs. But they were addressed very quickly. And I was notified when they were fixed too.

Damian
Damian
Note globale
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great sales pipeline management tool

Publié le 13/12/2018

Salesflare is fulfilling all our needs for managing multiple businesses and multiple pipelines with...

Salesflare is fulfilling all our needs for managing multiple businesses and multiple pipelines with each business. Their customer service is quick and responsive. Initially, I had a couple of challenges utilizing the features fully but their team was there to support me and exceeded expectations.

Avantages

The ability to manage multiple pipelines seamlessly and the insights dashboard.

Inconvénients

The cost for adding team members is relatively higher than other similar small business products.

Réponse de Salesflare

Hey Damian! Glad you're enjoying Salesflare. You can customize the stage probabilities in "Settings > Configure pipelines" and if you like individual probabilities per opportunity it's in "Settings > Customize fields". Shout if there's anything else!

Jason
Jason
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Simple CRM with Expanding Feature Set to Get the Job Done

Publié le 25/04/2019

Really happy with the overall Salesflare experience. I currently use a couple of different CRM...

Really happy with the overall Salesflare experience. I currently use a couple of different CRM tools for various reasons but see myself using Salesflare as my go-to main CRM.

Avantages

Nice clean dashboard for a quick snapshot of your sales cycle and lead pipeline. Excellent clutter free user interface with just the right amount of features without being overwhelming. Customer service responds quickly when you have a question or concern and they welcome customer feedback and product suggestions.

Inconvénients

Overall a great tool, hard to find much to dislike. I'd like to see a few more native integrations instead of the majority of things going through zapier but I completely understand the thought process as native 3rd party integrations can be very time-consuming.

Craig
Craig
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Excellent sales pipe line software

Publié le 20/09/2018

Salesflare has been an incredibly valuable tool for my sales process and my business. I'd recommend...

Salesflare has been an incredibly valuable tool for my sales process and my business. I'd recommend it to anyone.

Avantages

As a busy sales person in the field, it always feels like extra work when it comes to updating CRM-type data and keeping track of my sales pipeline; Salesflare has an excellent and easy to use process to keep track of this and keep everything flowing. Huge fan!

Inconvénients

There could be a few more integrations to make automation more available, but so far I like it a lot!

Nordelene
Nordelene
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

organized and powerful

Publié le 13/07/2022

overall experience is very well nice. Easy to used and accesible to everyone.

overall experience is very well nice. Easy to used and accesible to everyone.

Avantages

A simple platform that can help your business become succesful interms of sales and marketing.

Inconvénients

I think it would be more wonderful to add more features of the software to help the business become attractive.

Gourav
Gourav
Note globale
  • Secteur d'activité : Ressources humaines
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

An incredible CRM

Publié le 17/01/2019

We love this Salesflare email tracking as it helped us with email tracking and saved lot's of money...

We love this Salesflare email tracking as it helped us with email tracking and saved lot's of money in email tracking solutions. Secondly, the manual data entry has been stopped after joining the Salesflare.

Avantages

We love Customer Support as CSR is always there to help us. And it has so many awesome features which will help you in saving money on cold email campaign tools.

Inconvénients

We don't like the ever filling timeline when it's capturing even those irrelevant emails as such. Plus it's quite complicated to understand and manage accounts, contacts and opportunity. I wish if there's more native integrations.

Dries
Dries
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A crm that is actually easy and useful

Publié le 22/07/2020

Me & my team love using salesflare to manage the pipelines. The one tool that we acutally keep...

Me & my team love using salesflare to manage the pipelines. The one tool that we acutally keep using as time goes by

Avantages

The automated data entry, a lot of integrations and the clear overview of the pipelines

Inconvénients

It could use a quotation / invoicing module

Hemant
Note globale
  • Secteur d'activité : Services juridiques
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Most powerful yet simplest CRM

Publié le 30/09/2019

Managing Clients through email and spreadsheets was getting chaos at RTIwala Services. Whereas...

Managing Clients through email and spreadsheets was getting chaos at RTIwala Services. Whereas other CRMs are too complex to understand and use.

Avantages

It's simple and easily understandable UI & UX. Availability of many advanced features like tagging, lead enrichment and custom fields. The RTIwala Team is in love with Salesflare and their support.

Inconvénients

Nothing as such. Just looking for more native integrations particularly with WooCommerce, Weebly and Shopify.

Marc
Note globale
  • Secteur d'activité : Fabrication électrique/électronique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Using Salesflare for 2 very different businesses

Publié le 02/09/2020

Team communication improves very much since you have at every phone call all relevant communication...

Team communication improves very much since you have at every phone call all relevant communication of your colleagues at hand, even when you were not copied on it initially.

Avantages

All past (and future) communication automatically appears in the right format and well organized just by indicating your accounts and related teams

Inconvénients

Nothing really. There is much more possible with the tool than I can use for now.

Malik
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

fully featured and intuitive, great mobile experience

Publié le 24/07/2020

Regular intuitive comms with contacts

Regular intuitive comms with contacts

Avantages

We had been using another CRM for our hotel company in Sri Lanka for a couple of years and although we kept it fed with contacts, hardly made use of it - wasn’t very intuitive, didn’t have a decent mobile app to work with during tradeshows etc.

Started tinkering around with Salesflare and quickly found that it was a very robust, extremely well-featured piece of software. The mobile app is excellent, identical functionality as the desktop version. Customers support is particularly good. We now actually use the CRM intuitively instead of it gathering dust and collecting contacts.

Inconvénients

Nothing really - bulk edits could have more options, rather limited currently. I'd like to for instance select all contact countries that show as US and change to United States.

Aleksa
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great intro solution

Publié le 09/12/2021

Its a good entry solution for most client oriented brands

Its a good entry solution for most client oriented brands

Avantages

Ease of use is what makes this solution great. Its easy to implement and track user activity as well.

Inconvénients

Its a bit basic when it comes to cross-team integrations when the department expands to CSMs, Sales, Marketing, etc

Alternatives envisagées 

Salesforce Sales Cloud
António
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

CRM software that saves you time

Publié le 07/11/2017

Avantages

Salesflare uses an "account-based marketing" CRM style. It pulls contacts automatically from Gmail (other clients available) which we can use to create new accounts. Later we can create opportunities in a kanban style. All communications are centralized under each account and all information is also available directly on Gmail. It also includes a short report feature which gives us insights about how we are doing in terms of new deals.

Inconvénients

The tracking feature should be improved. Right now the system doesn't exclude IP's for tracking so if I open a "sent" email on Gmail it counts as "someone opened that email".

Réponse de Salesflare

Hey Antonio! Your own email opens and link clicks are now excluded, fully automatically. Hope you love it!

Amati Pettes,
Amati Pettes,
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to use, manage, and track sales process.

Publié le 13/09/2018

How easy you can create campaigns and opportunities and track your contacts. You will have a lot...

How easy you can create campaigns and opportunities and track your contacts. You will have a lot of ways to track your leads with Zapier integration and others like website and email. The automation options are really useful. Salesflare also has an app that you can use when your away from your computer and is really really awesome.

Avantages

1. Campaigns
2. Opportunities
3. Zapier integration
4. Website tracking
5. Email tracking

Inconvénients

This platform has everything that my small marketing agency needs to track and manage our sales process.

Boris
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Salesflare Review

Publié le 20/09/2018

The overall experience is very positive

The overall experience is very positive

Avantages

Ease of use, intuitive interface, reliability and all main functionalities of a great CRM system

Inconvénients

I couldn't find out yet how I can tag accounts according to my own classification. Perhaps this function does exist, but just couldn't discover how to do it yet.

Réponse de Salesflare

Hey Boris! Of course it's possible to tag accounts to classify them :-) Just hit edit and add a tag. Or if you like something even more organized, add a custom field type dropdown in "Settings > Customize fields".

Utilisateur vérifié
Note globale
  • Secteur d'activité : Design graphique
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to learn, easy to use and phenomonal customer support.

Publié le 15/06/2020

Avantages

Simple, easy to use. Isn't bogged down with a confusing and complex interface that plagues a lot of CRMs.

The customer service is quite literally, the best I have experienced. Questions are responded to promptly and clearly and new features are communicated clearly and efficiently.

If the system hasn't been able to do something we wanted, the staff went above and beyond helping us build a custom workaround solution.

Inconvénients

Few minor quality of life features were missing, when we first started using it, however, they have since added these in.

Damian
Damian
Note globale
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great CRM Tool!

Publié le 07/11/2017

Avantages

What works well is the simplicity of using the app. It's easy to import leads from a variety of platforms, assign them to the appropriate team member and sales funnel. The system automatically updates all email communication and meetings. In addition you can add files to the contact record. It's ability to automatically detect information from the company website is also great.

Inconvénients

The only downside we have found to this tool is that the percentage calculations used for the sales funnel conversions are not standard and not entirely useful.

Jonathan
Jonathan
Note globale
  • Secteur d'activité : Services d'information
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

The tape that holds my connections together.

Publié le 10/04/2018

Avantages

There is no shortage of CRM options, but, salesflare stands head and shoulders above the others.
'It Just Works', so that I don't have to. Seriously, there syncing ability saves me hours a week.
Salesflare is a monster powerhouse underneath. The short of it: This is the final resting place for my contacts.

Inconvénients

There is a slight learning curve, but, once you have wrapped your mind around it, it is smooth sailing.
All my others are now void due to the wonderful recent updates. Rock on Salesflare.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best of my tests

Publié le 20/09/2018

A little bit of a learning curve as to the overall scheme and plan of use but not bad. It integrates...

A little bit of a learning curve as to the overall scheme and plan of use but not bad. It integrates so well with gmail and contacts etc.

Avantages

I downloaded a LOT of CRM’s but for me Salesflare was the keeper. I like the interface the most and the
‘At hand support’ and they are very helpful and reaponsive.

Inconvénients

Nothing. I mean I see potential little improvements that I notice to enhance it like the ability to rename files once they are input but they accept such suggestions. It has improved many times since I got it.

Alexa
Note globale
  • Secteur d'activité : Formation professionnelle et coaching
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Good program

Publié le 20/09/2018

I think Salesflare is great! Very intuitive, which I really appreciate. Saves a lot of time in...

I think Salesflare is great! Very intuitive, which I really appreciate. Saves a lot of time in training and in figuring out your own questions along the way.

Avantages

It’s easy to use and you can get up and running with it fairly quickly.

Inconvénients

I wish I could figure out how to keep a client private from my team until they were an actual lead.

Brahim
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Salesflare Review

Publié le 03/12/2021

I have been using Salesflare for over 6 months now, and it has helped me get to know my customers...

I have been using Salesflare for over 6 months now, and it has helped me get to know my customers better. Salesflare is an amazing CRM app that has helped generate more leads for our company. I would definitely recommend it to anyone in marketing, sales & customer success.

Avantages

What I most liked about Salesflare is that it makes my life a lot easier. The software has made it way easier to automate emails, track leads and customer information. This means that I can save a lot of time, which is something every salesperson loves!

Inconvénients

The only con of Salesflare, in my opinion, is that it's not the most intuitive software. It took me a while to get used to some of the functions and how they interact with each other. That said, once I did get used to it, I was able to do some really great work!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Médias de diffusion
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Putting the Flair in Sales

Publié le 01/02/2019

It is a great product, and definitely solves a lot of pain points of that one faces with other CRMs...

It is a great product, and definitely solves a lot of pain points of that one faces with other CRMs in the same price category.
Ambitious and highly driven team that is committed to build a best in class CRM. Very responsive and always looking to please. Listens to customers and releases new features or fixes issues.

Avantages

Automation. Automatically picks up email conversations, calls, saves attachments and also alerts you when accounts/deals are inactive.
Full featured CRM view inside gmail.
Excellent customer support.
Great pricing

Inconvénients

Needs to improve some workflows when it comes to adding contacts etc.
Needs better intelligence and check mechanisms with contacts to account mapping (I can add any contact to any account)
Better privacy policies to prevent misuse of email (I can add anyone and read their emails)

Beven
Beven
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Salesflare the BEST CRM

Publié le 21/09/2018

I've used a few CRM's and most of them you need a month of study and Youtube searches just to get...

I've used a few CRM's and most of them you need a month of study and Youtube searches just to get stuck. Not with Salesflare, no these guys knew what a CRM should be and do and then they made it idiot proof for simpletons like me to get on top of my pipeline everyday.

I give them 10/10

Avantages

They made something complicated very simple, for me it's all pros!!!

Inconvénients

I have no cons that I can mention.thanks for making the tool.