Avis clients sur Waystar

Waystar is very easy to use. Its features are robust and we have very limited issues with Waystar. We have to give very little Waystar training to our new employees because it is so easy to use.

In general I feel things run fairly smoothly with Waystar but when they *don't* I feel it is hard to get help or clarification on issues. We are often advised to contact the payer or it takes a while to hear back on more complicated tickets.

Downtime of various applications has increased recently as well.

The product is easy to use as long as nothing goes wrong.

They seem to have system issues every other day and they are in no rush to help you. They really don't seem to care that there are timely filing restraints on hospices to submit claims.

what I like most about this software is their ability to manually entering claims daily. While other clearing houses take 48 to 72 hours to process claims, Waystar does so daily and within a few minutes. This feature assures the user that their claims will be billed in a time sensitive way. It is simple to use to run insurance verification, making the software useful not only to the billers, but also to other departments like Intake, and Authorizations. It has a lot of options to run Revenue Cycle reports, and it has improved our collections tremendously.

The only negative aspect that I see is that lately their customer support is lacking resources. A few months ago, we were able to get someone to help over the phone after a few minutes of hold, and lately, their call hold time exceeds 45 minutes to an hour sometimes. Their customer service through email option, even though is very efficient, it takes a couple of days to receive an answer back, and some issues need to be resolved faster than that.

I like the way that you can check you invoices to see when they were accepted by the payor and that it tells you the reason for the denial, whether it be, wrong ID, name/number, DOB, needs NDC, whatever and you are able to fix in the screen and resend the claim.

Having to go back and forth from this to the actual EMR, it would be nice if it was all in one, so you could fix the claim and it would show on the other side that you fixed it, instead of fixing and going into the other side to fix on that side.

Very user friendly for both the clinical and office staff

would like to see all doc information interchangeable if wrong doc was utilized

what I like most about waystar/zirmed is the ability to perform most of the functions I need with one program, I can verify most of the insurances we use including medicare and getting same/similar information from medicare. i love the rejected claims dashboard and how I can sort to be able to notice trends. they show the claim rejected by waystar/zirmed and claims rejected by the payer. patient payments are easy to use to make payments and have the ability to email a receipt immediately for a payment you took. but what I like most about the patient payments is the ability to set up an autopay this can be done with ca credit card or through a bank account. there are so many great functions with this I cannot possibly write them all down. a new function that was added when they switched from Zirmed to Waystar was the homepage. it allows you to set a homepage so now when log in it takes me the remit tab where I can see payments. we use waystar as our clearinghouse and submit and receive claims, remits electronically and can autopost payments from waystar to our billing software which cuts down on time if we would have to manually post.

I would like to them to add a way to have an open-ended autopay. if we have a patient on oxgyen and it rents forever we still have to put in a total amount so at some point it will stop.

It is just easy to work with. I don't use all of the features but the ones I do use are very user friendly. The charge entry is very easy and so is looking up the remits for payments. When I post payments it is so much easier to look in waystar then other websites.

I don't really have a any problems with it other then lately if we reverse and rebill an account it won't let me rebill it again if it needs to be done again. I end up having to delete everything to zero and redo it all even adding the payments back it. It didn't used to be this way.

We are able to have claim sweeps hourly and 277 transactions feed back into our system to ensure full claims process. Any errors are routed appropriately. We also use the eligibility and claim status functions. Having the ability to check eligibility without going to a payer portal is a game changer.

Support seems to have declined since the beginning of Covid. We have reached out multiple times with questions on our invoices with no response. Our account representative insists this is not their place to assist with invoices.

Waystar is integrated with my electronic records program. It was very straightforward to get started. This makes my daily life better. We are all humans and being able to review what I did or didn't do is a blessing.

We are a small company and do not need a lot if the features meant for physicians.

We've used Zirmed for quite a few years. The product itself is great! Intuitive, effective, everything. We prefer to every other clearinghouse we've tried.

Waystar purchased Zirmed a couple years ago. Now, the service is amount the worst I've ever heard of. Currently, about 65% of my bill goes toward a feature that I don't believe we're using. I've been through months and months of emails, calls and service tickets trying to get an answer to the very simple question, "What am I paying for?". The only confident answers I've gotten have been inaccurate, but most simply don't know. They refer me to other departments. The best part is that they also caution us not to turn off the feature, because if it is serving a purpose (which no one can confirm/deny), then we may not be able to restore it after it is turned off. It is an awful shame that this ridiculous company bought and ruined our favorite clearinghouse. We are currently looking for a product (all of which we prefer less than the zirmed product) that is being offered by a minimally operative company. The transition is very challenging - please, if you're looking for a clearinghouse, DO NOT allow yourself to become dependent on these clowns. Its where we are now and its a bad spot to be in.

my abilities to work claims as they come in, before thing get out of hand. I can catch the claims as they deny and get them corrected.

there are a few times when things just don't seem to work correctly, but that would be the only time.

The software is easy to maneuver through. I can easily find results for claims that have been submitted. Such as received date and time.

I have no dislike about the software. When there are issues with the software we are immediately notified. When payors cancel service with the software we are immediately notified.

I like that it will reject unclean claims and you can edit right online

Name matching because I am unaware of if it is the insurance and insurer

This product is contracted with most insurance companies to submit Professional or Institutional claims all in one place. And, it also provides electronic remittances. Product is very easy to use and customer service is always there to help. We only use the product for claims submissions, remittances and patient billing. We don't use it for eligibility checks.

I don't like that we sometimes have to wait months for customer service to come up with a resolution for any claims issues we have. And, sometimes it takes weeks for a customer service representative to work on our cases. We also wished to would give us more details on patient eligibility, but they don't and so we don't use it for that.

Product is easy to use and they do provide online training for new staff members if needed. Claims get submitted with ease and if there is an issue, we are notified right away.

I would like if they had a "chat box" which enabled us to speak directly with a customer service representative when needed.

Easy to use, quick to get remits back, and submitted to proper insurance channels.

Nothing at this time to report. Software is easy to use and I've had no issues.

User friendly for the most of all of the applications.

Claims processing has too many categories, somethings should be combined - ex. professional claims and institutional claims data, reports, etc.

Waystar is very easy to use for all user types. I really like how simple it is to navigate the site and appreciate the links that are available when I need help understanding how to fix something on a claim for resubmission.

I do not have any cons at this time from using Waystar.

It is easy to use and gives such a great amount of details and data. There are so many features I'm just starting to learn about. But I love the denial management and how I put different insurance denials in different buckets. Really love this software

There is really nothing bad about it so far. It's easy to use and is full of such great information. If I had to pick something maybe the customer service it would be nice of there was a chat feature online.

most of the time claims passes smoothly.

some of them they get rejected and it their reason is not valid

Has integrations with almost every possible insurance company in the States. Easy to make edits and track payments. Has fantastic denial tracking and easy to make re submissions on denials. Eligibility checks are also fairly easy even though its probably its weakest component.

Eligibility checks could be improved somewhat. The reports are nice, but are time consuming to go through. No easy way to see if patients insurance has changed without going through them one by one.