--- description: ChangeGear : qu'en pensent les utilisateurs ? Lisez les avis sur ChangeGear, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ChangeGear - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Outils ITSM](/directory/292/it-service-management-itsm/software) > [ChangeGear](/software/106161/changegear-itsm) # ChangeGear Canonical: https://www.getapp.fr/software/106161/changegear-itsm Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/106161/changegear-itsm?page=2) > ChangeGear Service Desk est une plateforme ITSM basée sur le cloud qui aide les organisations à gérer les services informatiques, à résoudre les demandes et à faciliter la prise en charge des cas d'assistance. > > Conclusion : 51 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 51 Avis | | Simplicité d’utilisation | 3.9/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ServiceAide - **Pays**: San Jose, É.-U. - **Entreprise fondée en**: 2016 ## Contexte commercial - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Brésil, Canada, États-Unis ## Fonctionnalités - AI Copilot - API - Accès mobile - Alertes/Notifications - Alerts/Escalation - Audit des problèmes - Authentification unique - Automatisation des processus et flux de travail - CMDB - Cartographie des relations - Catalogue de services - Champs personnalisables - Communication multicanal - Création de tableaux de bord - Découverte automatique d'appareils - Définition des priorités - Formulaires personnalisables - Gestion de la base de connaissances - Gestion de la configuration - Gestion de la conformité ## Intégrations (5 au total) - BellaDati - Callture - Jira - Microsoft SharePoint - Network Performance Monitor ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) ## Catégories connexes - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels de gestion des services informatiques](https://www.getapp.fr/directory/1049/it-service/software) - [Logiciels de conduite du changement](https://www.getapp.fr/directory/971/change-management/software) - [Outils CMDB (Configuration Management Database)](https://www.getapp.fr/directory/1141/cmdb/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) ## Logiciels similaires 1. [JIRA Service Management](https://www.getapp.fr/software/91811/jira-service-management) — 4.5/5 (763 reviews) 2. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.5/5 (685 reviews) 3. [ManageEngine Endpoint Central](https://www.getapp.fr/software/103857/manageengine-desktop-central) — 4.6/5 (1485 reviews) 4. [Iru](https://www.getapp.fr/software/130527/kandji) — 4.9/5 (477 reviews) 5. [PDQ Deploy & Inventory](https://www.getapp.fr/software/2045563/pdq-deploy) — 4.8/5 (341 reviews) ## Avis ### "Easy to manage a manipulate" — 5.0/5 > **Brandon** | *29 mars 2019* | Équipements publics | Taux de recommandation : 10.0/10 > > **Avantages**: I can configure everything in the change management system from the GUI to the backend workflows. Change gear is by far one of the most stable out of the box experiences i have come across. > > **Inconvénients**: The reporting could be a little more detailed out of the box to make compliance easier to manage. although Sunview provided us with a SSRS plugin to give us the details we need to meet our compliance requirements. > > We came from a paper change process before but change gear allowed us to move to digital approvals with an audit trail and a centralized place to store evidence for every change that takes place. Overall, from approval to completion the time it takes is nothing like it was before. We get results instantly. ----- ### "ChangeGear Product Review" — 4.0/5 > **Jonathan** | *26 avril 2019* | Équipements publics | Taux de recommandation : 8.0/10 > > **Avantages**: Great, easy to use tool that provides customization capabilities to fit almost any business need. > > **Inconvénients**: Transport structure and method between environments (DEV, TST, PRD). OID's and other configuration seem to get misaligned which causes the testing team to always have to perform thorough testing, even with the most simple changes. > > We use ChangeGear for the primarily application within our Business Technology group (IR, RFC, CMDB). Since having a stable and very utilized product within BT, we have started to development the application for various other business units around the organization. Overall, ChangeGear has been a great tool for NWE and we plan on growing the use of the application in the future. ----- ### "Change Gear" — 3.0/5 > **Safi** | *6 février 2019* | Services financiers | Taux de recommandation : 3.0/10 > > **Avantages**: ITIL format... that has came handy for us. Service Request to problem Solving to RFC part is nice. Customization is nice as well. > > **Inconvénients**: Learning curve.. It requires dedication and set up. Probably better to have the vendor set it up for you. Also software is latent so difficult to use in a high speed work environment. > > I think software can be used effectively if configured in its full capacity. The customization is nice but requires a dedicated person which e do not have the resources for. I like the features but did not have time to learn how to make the best use of it. ----- ### "ChangeGear - Great Product Delivered by a Great Company" — 5.0/5 > **Ben** | *10 octobre 2016* | Équipement et fournitures de bureau | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use (for end-users and agents/admins alike) Ease of administration Feature sets Flexibilty of installation (Cloud, Hybrid, On-Premise) Pricing Ease of configuration > > **Inconvénients**: Remote manageability of certain features on full Public Cloud instance (requiring SunView support to interact) > > My company has been using ChangeGear for approximately two years. We love the product's ease of use, administration and feature sets. The initial price tag was VERY competitive. We found that the product can deliver Enterprise level capabilities at the price point of a typical SMB product. The support of the product has been great when we have to use it (which is almost never). They deliver the product in many forms including Public cloud, Hybrid or on-premise. SunView is highly committed to product development as evidenced by the latest features inherent to ChangeGear v7. Many would consider them a visionary or leading-edge company in the ITSM industry. SunView is also easy to do business with and you will be treated like a family member. Go just buy it. You won't look back. ----- ### "We would have insisted on initial vendor set-up, with one-on-one training for application management" — 5.0/5 > **Pam** | *16 janvier 2018* | Enseignement supérieur | Taux de recommandation : 9.0/10 > > **Avantages**: We enjoy the application flexibility to make changes that suit our business needs and processes and not being held to limitations due to functionality. > > **Inconvénients**: What we like least about the software is the need for customization's that would require Professional Services. If resources are out there, they should probably be made available to the customers to follow and implement on their own. It would be nice to include better reporting capabilities and functionality. > > Customer email notification and trending to forecast needs and change business processes. It also tracks what customers need more help with which has resulted in projecting future expectations. ----- Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/106161/changegear-itsm?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/106161/changegear-itsm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées